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Island Shangri-La Hong Kong

2,148 reviews
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Traveller (1088)
Room & Suite (728)
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Overview
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“pacific place”(154 reviews)
“horizon club”(118 reviews)
“summer palace”(59 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
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Offers from Island Shangri-La Hong Kong
Special Offer: Free Upgrade
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Name/address in local language
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,148)Write a Review
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1 - 5 of 1,667 reviews
Reviewed 2 days ago

nice rooms, good service, friendly staff, great restaurants. somewhat pricey, but, then again, you're in the island shangri-la hotel! very good for business people. lounge bar too small. no indicators as to restaurant locations, ... the travel desk should be turned into an info desk

Thank gl0ugl0u
Hotel's Favourite
Reviewed 11 May 2017

Conveniently located in the heart of the city, with spectacular views of the harbor, easy access to shopping, rail and ferry transportation, Hong Kong park, and the Peak tram, the Shangri-La was the perfect place to stay for my first trip to Hong Kong. The...More

Review collected in partnership with shangri-la.com
5  Thank JBxox
Response from IslandShangri-La, General Manager at Island Shangri-La Hong KongResponded 16 May 2017

Dear JBxox, Thank you for sharing your feedback with us. I am very pleased to hear that we were able to surpass your expectations and our staff was able to make your stay more delightful. It was indeed a pleasure to have you, and we...More

Reviewed 5 days ago via mobile

Stayed in the Island Shangri La for three nights. The Shangri La populates the higher floors of an office tower, ensuring a nice view of HK. Staff are friendly and the breakfast buffet is nice. Having said that, the hotel comes across as a bit...More

1  Thank Peter H
Response from IslandShangri-La, General Manager at Island Shangri-La Hong KongResponded 2 days ago

Dear Peter H, Thank you very much for your feedback. I am glad to hear that you had enjoyed our service and buffet breakfast. We are currently working on our renovation plan and will definitely take note of your feedback. It was a pleasure having...More

Reviewed 5 days ago

The convenience of being attached to Pacific Place Mall and the MTR Station make this an excellent choice for any stay (business or pleasure) in Hong Kong. For our family, being attached to the mall made it super easy on those occasions where everyone is...More

Thank _An0nym0usTraveler8
Response from IslandShangri-La, General Manager at Island Shangri-La Hong KongResponded 2 days ago

Dear _An0nym0usTraveler8, Thank you very much for reviewing your recent stay at Island Shangri-La, Hong Kong. I am pleased to hear that you had a great stay with us and our convenient location suited your needs. We look forward to welcoming you and your family...More

Reviewed 5 days ago via mobile

This is a flagship ISL hotel being the first. Although the hotel is a little jaded in some rooms the quality of the staff make up for it totally. They’re charming well trained in subtle guest service and a credit to the GM Also they...More

Thank Nablitt
Response from IslandShangri-La, General Manager at Island Shangri-La Hong KongResponded 2 days ago

Dear Nablitt, Thank you for taking the time to write such a great review. I am glad to hear that our staff had made an impression on you, and hope to welcome you back again in the near future. Best regards, Franz Donhauser General Manager

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$350 - US$585 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#12 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$350 - US$585 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#12 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (1088)
Room & Suite (728)
Dining (175)
Pool & Beach (50)
Hotel & Grounds (677)
Bathroom (73)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Kat E
21 September 2017|
AnswerShow all 5 answers
Response from mjorders | Reviewed this property |
I believe if you are a guest at Island Shangri-La, a wheelchair can be requested. Best to check with the Guest Relations manager. They will be able to inform you if the hotel can provide one.
1
Vote
Lara K
30 August 2017|
Answer
Response from IslandShangri-La | Property representative |
Hi Lara, thank you for your enquiry. You may check out our website under Health Club and Spa for the list of our treatments. Sorry, but I could not include a website link on this answer. Hope that helps!
0
Votes
r_yeu
20 July 2017|
AnswerShow all 9 answers
Response from keving19582017 | Reviewed this property |
Hi Yes we found it really worthwhile, the view was amazing. Really enjoyed the Horizon club, as you can graze all day and the had some great cocktails at night. The minibar comes complete with alcoholic drinks and the... More
2
Votes
Room Tips
"Harbour View Room on the Horizon Club Floor."
Read review
"Avoid rooms on the same floor as the library. The hotel host private events so it can get a bit noisy."
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"The views from the deluxe harbour view rooms are fantastic"
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"Harbour view, check out the air conditioning, level to access Horizons"
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