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Island Shangri-La Hong Kong

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1,822 Reviews from our TripAdvisor Community

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Showing 1,418: English reviews
Singapore, Singapore
Reviewed 4 days ago NEW

We had an excellent & enjoyable stay at Shang, from the very well appointed spacious clean & beautiful harbour room to the cafe, pool, service & wifi connect were faultless & it was a wonderful & memorable experience.

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Helpful?
Thank hgvspore
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear hgvspore, I am absolutely delighted to hear your wonderful stay experience in the hotel. I am very pleased to know that you had enjoyed our well-appointed guestroom, dining options, service and facilities. We look forward to welcoming you back soon! Best regards, Franz Donhauser General Manager

Frankfurt, Germany
Reviewed 4 days ago NEWvia mobile

The ISL is an institution you can not compare to a normal hotel. It is like the Peninsula or the Waldorf Astoria - the definition of luxury and hospitality. With over 100 nights spent here, we know every inch of the hotel and nearly every staff member. The general manager, Mr Donhauser, originally Austrian, is a landmark of the time...

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Helpful?
Thank Fabian K
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Fabian, Thank you for your wonderful feedback. I am pleased to see your kind compliments and that our colleagues were able to exceed your expectations. At Summer Palace, we have not changed the chef nor never compromise on quality. I regret that we have disappointed you, but I sincerely hope that it will never happen again and we will...

Singapore, null, Singapore
Reviewed 6 days ago NEWvia mobile

Stayed for about a week for work and was thoroughly impressed with the level of service. The staff were always willing to go the extra mile, which was a great help for a disabled traveler. Additionally, the universal room was a lot more accessible than a few other hotels of comparable standing in HK. The bed was at a more...

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Helpful?
Thank Julian W
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Julian W, Thank you for taking your valuable time to post your review. I am delighted to know that you had a fantastic stay with us and that our location, room and staff had made a good impression on you. It will be our pleasure to welcoming back on your next visit. Best regards, Franz Donhauser General Manager

Geneva, Switzerland
Reviewed 1 week ago via mobile

I have been staying here for nearly 15 years and It is still one of the best in Hong Kong. The staff are pleasant and eager to please. My requests are always met with a positive response and the staff take pride in their work. Their breakfasts are the gold standard and other hotels should take notice. However the rooms,...

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Helpful?
Thank Priceofruby
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Priceofruby, First of all, thank you for always coming back to us and regarding us as one of the best hotels in Hong Kong. I am delighted to hear that you had a wonderful stay and our colleagues were able to make more pleasurable. We are currently working on our renovation plan and will definitely take note of your...

Reviewed 1 week ago

This hotel must have been one of the best I've stayed in. The room was large with a picture window & amazing view, the staff so very attentive & breakfast amazing. So much attention to detail throughout

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Helpful?
Thank Netballerannie
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Netballerannie, We are delighted to hear about your wonderful stay experience. We greatly appreciate your excellent comments about our room, views, staff and breakfast offerings. It will be our pleasure to offer you another delightful experience at Island Shangri-La, Hong Kong. Best regards, Franz Donhauser General Manager

London, United Kingdom
Reviewed 1 week ago

On business for 5 days. Always good service whether coffee shop lobby or restaurant. Definitely recommended for business and or personal visits. Also recommend the breakfast buffet and the evening buffet for value.

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Helpful?
Thank Ed3103
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Ed3103, Thank you for taking your valuable time to post your review. I am delighted to know that you had a wonderful stay with us, and appreciate your compliments about our services and buffets at cafe TOO. Thank you very much for staying with us and we hope to have the opportunity to welcome you back again in the...

Reviewed 2 weeks ago

Attention to details, fantastic looking rooms, first rate accommodations. The location is the best in Hong Kong. Easy access to great shopping, the MTR, the views, etc. The hotel is second to none. Customer service and personal attention from the moment you arrive until check out. The bed, the gym and restaurants all meeting and exceeding expectations. One of my...

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Helpful?
Thank Y5958EVeduardob
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Y5958EVeduardob, Thank you for taking your valuable time to post your review. We are thrilled to know that you loved our beautifully appointed rooms and that our colleagues, location and facilities were able to exceed your expectations. We hope your next visit will not be that long, we look forward to welcoming you back. Best regards, Franz Donhauser General...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Island Shangri-La has been our hotel of choice every time we visited Hong Kong. This month, It's the first time we stayed there with our 21 month old granddaughter. We arrived Hong Kong one day before her and her parents. Upon their arrival to the hotel, we visited them in their room and we were very pleasantly surprised to find...

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Helpful?
Thank MYKLW33
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear MYKLW33, Thank you for making Island Shangri-La your home away from home! I am delighted to know that you had a wonderful stay with us, and appreciate your compliments about our services and baby amenities. I am very pleased that our colleague Wendy was able to make your stay more pleasurable. Thank you very much for staying with us...

Rogers, Arkansas, United States
Reviewed 2 weeks ago

The hotel is excellent located in Central Hong Kong. Wonderfully located in Pacific Place mall is a plus. Service is perfect and view is exceptional. Love the extra details which include tea service in your room!

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Helpful?
Thank Gina P
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Gina P, Thank you for sharing your review with us. I am very glad to know that you had an excellent stay with us and that the views, service and welcome tea has made a good impression on you. It will be our pleasure to offer you another delightful experience at Island Shangri-La, Hong Kong. Best regards, Franz Donhauser...

Chicago, Illinois
Reviewed 2 weeks ago

Great hotel with excellent service and large comfortable rooms. This is a good destination for either business or pleasure. The breakfast buffet is expensive but has everything! Hotel staff are very accommodating.

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Helpful?
Thank Jack W
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Jack W, Thank you for taking your valuable time to post your review. I am delighted to know that you had a fantastic stay with us, and appreciate your compliments about our hotel, room and staff. Thank you very much for staying with us and we hope to have the opportunity to welcome you back again in the near...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 

Additional Information about Island Shangri-La Hong Kong

Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Price Range: $474 - $1,142 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Booking.com, Orbitz, Shangri-La Hotels and Resorts, Ctrip TA, Cheap Tickets, HotelTravel.com, Priceline, Travelocity, Odigeo, Agoda and Jetsetter so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#8 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Island Shangri-La Hong Kong staff and other travellers.
7 questions
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Questions? Get answers from Island Shangri-La Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book prepaid rates for best value. View from HC harbour rooms - exquisite.”
 of 5 bubbles Anon, 31 Oct 2016 | Read review
“All locations appear fine, but the harbor view rooms have a distinct attraction.”
 of 5 bubbles Barratt, 25 Oct 2016 | Read review
“Choose a Harbour View room on a higher floor for best views”
  • View from the 54th Floor - Peak View
 of 5 bubbles njbaemg, 18 Oct 2016 | Read review
“Total Luxury and great views”
 of 5 bubbles peteranthonym, 7 Oct 2016 | Read review
“Ask for rooms at the top floors”
 of 5 bubbles Foodie0001, 25 Sep 2016 | Read review
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