34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong China
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About
#170 of 795 hotels in Hong Kong
Location
Cleanliness
Service
Value
Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,147-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul.
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Property amenities
Electric vehicle charging station
Free internet
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Indoor play area for children
Highchairs available
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Paid wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Housekeeping
Interconnected rooms available
Room service
Safe
Electric kettle
Flatscreen TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Wake-up service / alarm clock
Bath / shower
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Family
Languages Spoken
English, Chinese
Hotel links
Special Offer:Railcation - Regal Riverside Hotel x MTR Staycation Package
Location
85Good for walkers
Grade: 85 out of 100
125Restaurantswithin 1 km
13Attractionswithin 1 km
Contact
34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong China
Name/address in local language
Getting there
Sha Tin WaiMass Transit Railway (MTR)8 min
City OneMass Transit Railway (MTR)10 min
Car HireSee all Hong Kong car hire
2125Reviews48Q+A100Room tips
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I really love the Regal Riverside. It is directly in inexpensive bus line from the airport. Price is good and it’s in a quiet and peaceful part of Hong Kong. My wife and I always stay here. We really like that it is close to New Town Plaza and the Sha Tin Metro stop. The rooms are exceptionally large for Hong Kong, but a bit dated.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: I actually have some advice for management. The top of the ice machine has not been cleaned in a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 2 weeks ago
Dear Glenkopchak: Thank you very much for your support to Regal Riverside Hotel. Trusted that you and your wife had another pleasant stay with us. Your constructive comments are duly noted and rest assured that actions will be taken to rectify the shortcomings. Thank you once again for your support and we treasure your goodwill. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I always turn up here when I travel to Hong Kong the rooms are clean and cheap great pool and facilities Its relative close to the subway and taxis are always available With some good restaurants near by
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 6 Jan 2022
Dear robina629: Thank you for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that in general you had a pleasant stay with us and you found we are value for money. Your constructive comments are greatly appreciated and we look forward to the opportunity of serving you again soon. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: - Rooms are absolutely massive compared to hotels you often find on HK Island or Kowloon. - Comes with pretty much all the amenities you would want or need. - Close to Shatin and Shatin Wai MTR stations and to major bus stations. - Lots of good restaurants within walking distance. - Good views, being located next to the river, and is next to the waterfront park. Cons: - Walls are not soundproof. You will absolutely hear everything from your neighbors. - Cold water wasn't working in our shower. The hot water is scalding but when I turn it down I lose water pressure. Not a very good showering experience. - Keep finding hair in the towels. They really need to clean their washing machines. - Shower towels need to be replaced. There are loose threads coming off of them. Average: - Front desk service really robotic. Efficient but not very warm. - Rooms are dated and feeling a bit tired.…
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Date of stay: December 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Ask for a room facing the river
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 2 weeks ago
Dear 681mingm: Thank you for choosing Regal Riverside Hotel and sharing your review on Trip Advisor. Your valuable comments help us greatly in understanding our guest needs and we shall improve where appropriate. Thank you once again and we look forward to the opportunity of welcoming you back again soon. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very fast and easy booking, price offering is reasonable. Enjoyable and very good service, there are many local good food around to enjoy. Hygenic measures are enough and make me feel safe during the stay.
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Review collected in partnership with RegalHotel.com
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 6 Dec 2022
Dear mmhung: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay with us and our services and facilities were to your entire satisfaction. Your compliments really warmed our hearts, rest assured that we will continue in our endeavour to maintain our finest standard at all times. Thank you once again for your support and we look forward to welcoming you back again soon. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is excellent for me since I lived in Shatin. Long stay program is great for me too. Fare is very attractive. Room service is very good. Foods of breakfast buffet and Chinese restaurant are good.
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Review collected in partnership with RegalHotel.com
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 6 Dec 2022
Dear davidchan2022: Thank you for staying at Regal Riverside Hotel and your contribution on Trip Advisor is highly appreciated. Your compliments are our best rewards and rest assured that we will strive even harder to keep up the good work. Thank you once again for your kind comments and we look forward to the opportunity of serving you again in future. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay54655124686 wrote a review Nov 2022
I stayed at this hotel as it is close to my work place. The front desk staff is very impatient and unfriendly. The room only changes towels once a week and I was only given two towels. Overall very poor experience
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 3 Nov 2022
Dear Guest: Thank you very much for writing a review on Trip Advisor. We are truly sorry to learn of the unpleasant experience you have encountered during your recent stay with us. Your valuable comments will certainly be shared among all concerned personnel for possible improvement. Guest experience is always our prime concerned and we shall enhance our training on customer service. Please accept our apologies for any inconvenience may have caused and we treasure your goodwill. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a suite for my birthday, the suite is really spacious but very run down and old. On top of that, it was very HOT inside the room, 24-25 degrees! My 2yr old son was non stop sweating and could not sleep properly. I called them and they sent a fan, the ventilation got better. The view was great!
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Review collected in partnership with RegalHotel.com
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 3 Nov 2022
Dear Khayashi23: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are sorry to learn that in some areas our facilities did not meet your expectations. Your comments are taken to hearts and rest assured that necessary actions will be taken to rectify the shortcomings. We do apologize for any inconvenience may have caused and very much look forward to the opportunity of welcoming you back again soon. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
我住低層。 房間，廁所，很多小蟲飛來飛去。而且床單，棉被都有血漬和啡色像屎的漬。廁所的毛巾也有。 這些問題是我三年疫情前住過五六次都沒遇過的，以前都很正常又乾淨。所以這次重來居然遇上這樣多1,2,3星酒店才會遇到的問題，實在太令人失望。 I usually stayed in this hotel before the pandemic because it gave me a nice experience. I really didn't expect that I would have such a bad feeling this day. The rooms I stayed have many flys and bugs flying around the bathroom and window, I could easily see some dead flys stuck on the white wall and lying on the desk. Most of the front desk staff are unfriendly and impolite, especially one of the male staff who is wearing black glasses. It's actually fine cos this is HK style even u stayed in a five-star hotel in HK, u may still have to meet some staff who are not in a good mood. The bed is really terrible, the (blood?shxxit?) stains on the top of the bed and duvet cover are very obvious. I don't even through that it could happen in a 4-stars hotel. To be honest, the hotel makes me very disappointed...…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 21 Sep 2022
尊敬的貴客: 謝謝您對麗豪酒店的支持，並分享您的住宿體驗，對於房間的清潔未能達到您的要求，敝酒店深感抱歉。酒店一向十分著重房間的清潔及衛生，所有房客及公眾地方均會定時清潔消毒及由專業供應商進行滅蟲，相信是次只屬個別事件，本人已訓示管家部員工加強房間的清潔並作出適當改善。 本人謹代表麗豪酒店為事件致歉，並期待著您再次光臨。 麗豪酒店總經理 區家耀
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall services is UNACCEPTABLE AND UNEXPECTED POOR in term of hygiene, disinfection, cleanliness and service standard during my stay from 05 August 2022 to 08 August 2022. (1) Insufficient manpower is normal. Nobody answer the hotline of front desk, food & beverage, room service and etc. The front desk staff is running between front desk or concierge all the time. (2)The lift button at 12th floor was so dirty and hasn't been cleaned and sanitized for three days although I have notified the front desk and cleaning lady. It is so gross and discussing. It is TOTALLY UNACCEPTABLE during these pandemic period. (3) the staff called Issac at front desk is impolite when I was checking in at 05 August 2022 night. This made me feel upset. (4)The wet garbage has been sitting at lift lobby for more than one day. (5) There were mosquitos and small insects running into our room. This was crazy. …
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Review collected in partnership with RegalHotel.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 18 Aug 2022
Dear caraaymlau: We are sorry to learn of the unpleasant experience you have encountered during your recent stay with us. Your construction comments are taken to hearts. Rest assured that hygiene and cleanliness are always our prime concerns, we will certainly review our operation procedures and take every step necessary to rectify the shortcomings. Meanwhile, we will enhance our internal training and reiterate to the team the importance of customer service. Please accept our profound apologies for any inconvenience may have caused and we treasure your goodwill. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check- in spend around 20mins. If with on-line check in or other ways to shorten the line up time is great. Staffs at swimming pool & spa are friendly. The room is big enough but the weakness is the toilet door wood blocks fall off. Is time to repair
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Review collected in partnership with RegalHotel.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 9 Aug 2022
Dear Tangklm: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are glad to learn that in general you had a pleasant stay with us and our services were to your satisfaction. Your comment on the bathroom furbishing is well noted and we shall improve where appropriate. Thank you once again for your support and we look forward to the opportunity of welcoming you back soon. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$55 - US$81 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港沙田丽豪酒店, 沙田丽豪酒店, 香港沙田丽豪, 香港丽豪酒店, regal riverside hong kong, hotel regal riverside
LOCATION
ChinaHong KongSha Tin / New Territories / Sha Tin Wai
NUMBER OF ROOMS
1147
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Frequently Asked Questions about Regal Riverside Hotel
Which popular attractions are close to Regal Riverside Hotel?
Nearby attractions include New Town Plaza (0.8 km), Shatin (0.6 km), and Snoopy's World (0.7 km).
What are some of the property amenities at Regal Riverside Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Regal Riverside Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a view of the mountains.
What food & drink options are available at Regal Riverside Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Regal Riverside Hotel?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Regal Riverside Hotel?
Conveniently located restaurants include Nara Thai Cuisine, Hong Kong Wing Nin, and IKEA Restaurant & Cafe.
Are there opportunities to exercise at Regal Riverside Hotel?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Regal Riverside Hotel have an airport shuttle?
Yes, Regal Riverside Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Regal Riverside Hotel have airport transportation?
Yes, Regal Riverside Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Regal Riverside Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Regal Riverside Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.