Regal Riverside Hotel
2,101 reviews
#169 of 803 Hotels in Hong Kong
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34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong China
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Full view
360
Panoramas (17) Room & Suite (862)
About
#169 of 803 hotels in Hong Kong
Location
Cleanliness
Service
Value
Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,147-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul.
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Property amenities
Parking
Free internet
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Housekeeping
Room service
Safe
Telephone
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Family
Languages Spoken
English, Chinese
Location
Full view
85Good for walkers
Grade: 85 out of 100
122Restaurantswithin 1 km
12Attractionswithin 1 km
Contact
34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong China
Name/address in local language
Getting there
Sha Tin WaiMass Transit Railway (MTR)8 min
City OneMass Transit Railway (MTR)10 min
Car HireSee all Hong Kong car hire
2101Reviews48Q+A100Room tips
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Popular mentions
Joined hotel package which includes food and beverage is cheap. Room is spacious but a bit old. Food are ok. Hotel staff are friendly. Especially the reception staff as they will try their best to help. I will give five bullets for all hotel front line staff.
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Date of stay: December 2021Trip type: Travelled as a couple
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 6 days ago
Dear Guest: Thank you for staying at Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay with us and happy with our services. Your compliments on our Front Desk staff are truly appreciated. Rest assured that we will continue in our endeavour to maintain this good impression, and we look forward to the pleasure of welcoming you back again soon. Best regards Stephen Au
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I always turn up here when I travel to Hong Kong the rooms are clean and cheap great pool and facilities Its relative close to the subway and taxis are always available With some good restaurants near by
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Date of stay: June 2021
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 1 week ago
Dear robina629: Thank you for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that in general you had a pleasant stay with us and you found we are value for money. Your constructive comments are greatly appreciated and we look forward to the opportunity of serving you again soon. Best regards Stephen Au
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Depending on your needs, this hotel may be a good and affordable one. In my case however, it wasn't anymore. I say it wasn't anymore because I've been in and out of this hotel several times already (pre protest/pandemic times so around 2018) but was extremely disappointed by my last visit. First reason: Outdated and vague info with travel agents I use Agoda all the time to book my rooms. I have trusted and have been using that platform for years, but because of this hotel, I'm rethinking of whether I should stick to it or not because I wasn't sure if it was the hotel's fault for not updating their hotel information with their partners or whether it was Agoda's fault for not asking for a regular info update from their clients. Either way, the losers are the one who books through them. I've provided screenshots, 2 from my phone, 2 from a desktop computer. Clearly this is not a separate case as both platforms offer the same option that enables bookers to choose a smoking room. One for filtering BEFORE choosing a room, another AFTER clicking a room of your choice. So that's TWO verifications before we even get to the payment screen. When I got to the hotel, the guy at front desk politely told me this hotel have been converted to a non-smoking hotel for more than 2 years already. I booked my room almost a month in advance and I EXPECTED a smoking room since that was what I chose, and the booking was successful. I don't care if this hotel has converted 1 or 2 or even 10 years before. If there's an option where guests can choose, then we as guests at least have the right to EXPECT that the property will deliver on the said option. Now, if the fd staff were to say they've ran out of smoking room then that's totally fine, I get it because rooms are limited. Hence the reason for my advanced booking. There's the term "if available" from Agoda. Please tell your partner that smoking rooms are NOT available, not IF available. Imagine that. 2 years. More than 2 whole years and Agoda still has the smoking preference on their platform. Because of this I got curious and scrutinized the room description even further and these are what I've found: Apparently your rooms have what Agoda calls "Soundproofing" or "Soundproofed rooms" from Expedia. Well they're not. All of it. From Standard rooms to Executive rooms. I haven't tried your suite rooms yet but I'm pretty sure its the same wall between all rooms. So I'm quite sure your suite rooms are also not "soundproof". Agoda claims you have a game room, which surprisingly, is also closed. Heck one of your lifts still has the Regala Esports ad on it! I mean really now? So its not just travel agents, even your own hotel don't update the ads you put up on your lifts? Expedia says you have a "Climate-controlled air conditioning". Hate to break it to you but its just a normal air conditioner with no other function other than cooling your rooms. It does not have a heater function. Expedia also says "rollaway/extra beds available on request" on all room types. I highly doubt an extra bed would fit in your Standard rooms. Expedia also claims that they have, get this--"Fireplace". A fireplace? Really? A non-smoking hotel with rooms equipped with smoke detectors and you have a fireplace in all of your rooms. How does any of this make any sense? Well it could've been an artificial/digital fireplace that doubles as a heater but guess what, they don't have that either. I've provided a screenshot again just to prove I'm not making this up. It says on Expedia's website "We found this additional room option on our partner site." There are so many things wrong about your hotel description on just these two websites. I didn't even bother looking for others, I wouldn't be surprised if other websites have more interesting details on them. Though in fairness, in your own website you don't have any of these crazy details. Bottom line, misleading hotel descriptions which are key in attracting people to book your rooms. They are misleading and vague. It might not be your fault because you don't control their websites, but still, you have the responsibility to update and or correct these dubious descriptions about your property. I feel like I've been scammed off my money from booking a soundproofed smoking room that has a fireplace with a climate controlled air conditioner, but got none of it. What I got was just a room with a barely functioning air conditioner. Expectations vs reality at its finest. Second reason: "Free" Breakfast Breakfast is included for 1 person only on a 2 person room. Again, how in the world does that even make sense? From a guest's standpoint it doesn't, but from a marketing standpoint, its a genius yet stupid move. Genius because its additional revenue after all. This hotel is low-key forcing people to buy 1 more breakfast because there's just no way only 1 person gets to eat while the other sits. Stupid because its a short term gain. Negative experience will deter people from coming back. They might buy it once but I doubt they will again in the future. As for me, I refuse to participate in this shameful tactic as a protest so I just gave my "free" breakfast coupon back when I checked out. I am utterly disappointed and I find this marketing strategy cheap and sleazy. So, I believe I speak for every dissatisfied guests who actually expected a smoking room from bookings that came from Agoda and who expected breakfast to be actually given in twos instead of just one. Please just tell your partner to remove the smoking option AND just remove the breakfast altogether. I would've felt just a little less disappointed with a non-smoking room but you just had to shove that one so-called "free breakfast" on me. In conclusion, you're supposed to give your guests an experience that makes them want to come back. But because of these 2 reasons I am never coming back. Ever. To think I actually recommended this hotel to my friends before. Of course its not all bad, I'm not that shallow. Positives are, staffs are nice, or at least the front of the house people are. but back of the house? well.. nuff said. Also this hotel is good for couples who are looking for a uhhh...quick nap. Rates are cheap though you have to book early. With so many couples checking in, they just never bothered adding their double bedrooms. A message to your marketing or advertising team or whatever team that's involved: whoever's responsible for not updating and or providing ambiguous hotel infos with your travel agents and especially the one behind that "free" one breakfast idea, pat yourself on the back. you deserve it. (I'm being sarcastic in case you didn't get it.) I may have been ripped off this time but not anymore. Not ever.…
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Date of stay: November 2021
Rooms
Service
Sleep Quality
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 2 weeks ago
Dear 724stedet: First of all, thank you very much for your continuous support to Regal Riverside Hotel and your very in-depth observation is noted to heart. Your constructive comments will definitely help us to improve upon our operating procedures, and reinforce marketing approaches. Rest assured that immediate actions will be taken to rectify the shortcomings. We fully appreciate your frustration, please accept our profound apologies for any inconvenience may have caused and we look forward to the opportunity of welcoming you back again soon. Best regards Stephen Au
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The Italian food provided through the package was too bad in quality. The room was not very clean. The air conditioner was too weak, especially in the night time. No matter what temperature you set, no change in the room temperature. Reported and they only came to change the filter and only suggested you to change to another room. But, who could guarantee the another room was better than this one and have to move all luggage and clean the room for them again! In fact, even the corridor outside was cooler than inside the room.
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Review collected in partnership with RegalHotel.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 10 Nov 2021
Dear Mattt08: Thank you for choosing Regal Riverside Hotel and taking time to share your constructive comments on Trip Advisor. We are sorry to learn that the room condition during your recent stay with us was not up to your expectation. I have instructed our housekeeping team to enhance the room cleaning procedures and ensure all rooms are in tip top condition before assigning to guests. Although most of the comments we received about the food served at Avanti Pizzeria are complimentary, we will nonetheless share your valuable comment with our Executive Chef who will personally look into appropriate improvement. We sincerely hope that the unpleasant experience has not marred the overall impression of our hotel, and we apologize for any inconvenience may have caused. Best regards Stephen Au
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We had a bus theme room stay. My kids were very excited sleeping in the bus bed. The window was with wide view of the Sha Tin River. I could sleep on the window platform, watching the moon and the night sky. But the bath tube was small and the bathroom floor got all wet when I took a shower.
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Review collected in partnership with RegalHotel.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 21 Oct 2021
Dear huikn: Thank you for staying at Regal Riverside Hotel and sharing your contribution on Trip Advisor. We are glad to learn that you love the river view and enjoy our spacious room. Your comment on the bathroom is well taken and we shall improve where appropriate. Trust that you and your family had a memorable stay with us, all of us at Regal Riverside look forward to the pleasure of serving you again soon and our warmest welcome awaits you. Best regards Stephen Au
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PRICE RANGE
US$46 - US$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港沙田丽豪酒店, 沙田丽豪酒店, 香港沙田丽豪, 香港丽豪酒店, regal riverside hong kong, hotel regal riverside
LOCATION
ChinaHong KongSha Tin / New Territories / Sha Tin Wai
NUMBER OF ROOMS
1147
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Claim Your Listing Frequently Asked Questions about Regal Riverside Hotel
Which popular attractions are close to Regal Riverside Hotel?
Nearby attractions include New Town Plaza (0.8 km), Shatin (0.6 km), and Snoopy World (0.7 km).
What are some of the property amenities at Regal Riverside Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Regal Riverside Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Regal Riverside Hotel?
Conveniently located restaurants include Din Tai Fung Sha Tin, IKEA Restaurant & Cafe, and Brick Lane Deli.
Are there opportunities to exercise at Regal Riverside Hotel?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Regal Riverside Hotel have an airport shuttle?
Yes, Regal Riverside Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Regal Riverside Hotel have airport transportation?
Yes, Regal Riverside Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Regal Riverside Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Regal Riverside Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Regal Riverside Hotel?
Many travellers enjoy visiting Sik Sik Yuen Wong Tai Sin Temple (4.4 km), Che Kung Temple (1.7 km), and Tsang Tai Uk (1.1 km).