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City Garden Hotel Hong Kong

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City Garden Hotel Hong Kong
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1,247 Reviews from our TripAdvisor Community

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Showing 840: English reviews
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

access to transportation-fantastic. Took me 50 mins from airport train to walking into hotel lobby (Off hours traffic, and lucky timing). Staff friendly and helpful. Lots of restaurants around. Hallways quiet even with lots of guests in lobby. I would recommend this hotel based on these factors On the slightly down side....rooms bit dated, but not so important. Air Cond... More 

Helpful?
Thank mariannayyz
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Very Beautiful Hotel. Great location to Fortress MTR, about about 4-5 minute walk. Plenty of cheap eats nearby. The room was clean and we got fresh towels and sheets daily without asking. Wifi and a cellphone was included which was a plus, and they even held our bags after checkout until we had our flight the next day. I'm not... More 

Helpful?
Thank Tim B
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear Tim B, Thank you very much for your fantastic review and we are delighted to read that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We look forward to welcoming you back in the near future. Best regards Gary Chu Front Office Manager More 

Cape Town
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Not Impressed! We moved from Kowloon to stay on the island for a change. The hotel was quite a bit more expensive than our previous hotel (expected) but the reception staff were not close to being helpful. With hindsight, I would have stayed on in Kowloon. Although situated on the island, this hotel is no more conveniently located and far... More 

Helpful?
Thank Chris N
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear Chris N, Thank you very much for staying with us and we sincerely appreciate you taking the time to share your feedback. We understand your frustration and will be sure to address this seriously to ensure that our frontline staff is properly trained and monitored in all guest service details. Please accept our sincere thankfulness to your valuable comments... More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

City garden hotel is a very nice hotel for the money. The rooms are clean and quiet, the staff is friendly and efficient. It boasts a Michelin star Chinese restaurant, a nice size pool, new gym and jacuzzi. Received a call from their club membership to inquire about my stay and recommendations for the future. I was impressed with their... More 

Helpful?
Thank Frannie L
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear Frannie L, Thank you for taking the time to leave us such thorough and positive feedback. We are glad to know how much you enjoyed your stay and found our benefits of such a great value. We look forward to welcoming you again soon. Best regards Gary Chu Front Office Manager More 

Haslemere
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago via mobile

I stayed 5 nights and paid extra for the Club facilities. Having stayed in 5 star hotels in Thailand before coming to Hong Kong then the City Garden was disappointing. It took over 30 minutes to check in. The room was an adequate size but the decor was drab and the storage space for non hanging clothes was extremely poor.... More 

Helpful?
1 Thank Gwyn P
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear Gwyn P, Thank you for your kind review. We appreciate your input and sharing the experience so that we have an opportunity to rectify and uplift our service standard. Our hotel is planning to start a series of improvement works in the near future. Your comments will be remarked and escalated to management for consideration. We will look forward... More 

Honolulu, Hawaii
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Located in the Forest Hill area of Hong Kong the Garden City hotel offers a good value and a comfortable room to rest. Like many Chinese hotels Garden City offers a comfortable room, firm bed and great breakfast buffet for travelers. There is plenty to see right around the hotel, including some great restaurants, some of which open late, in... More 

Helpful?
Thank Byron H
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear Byron H, Thank you for taking the time to leave us such thorough and positive feedback. We are so glad to know that you enjoyed your stay and found that the hotel is a good value and convenient. We look forward to welcoming you again on your next trip back to Hong Kong. Best regards Gary Chu Front Office... More 

Raleigh, North Carolina
Level Contributor
230 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 2 weeks ago via mobile

With Hong Kong's MTR subway/train system the location of this hotel is pretty good. Lots of businesses, apartments and even some homeless nearby but the hotel setting is nice and except for the really expensive sections of HK, you'll get this anyway. Lobby is really only 3 star class, adequate but not splashy. But the service, friendliness, room, breakfast buffet... More 

Helpful?
Thank MacJoeFQV
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear MacJoeFQV, Thank you for staying with us and taking the time to share your experience. We are pleased to read that you enjoyed your time with us and overall we met your expectations. As for your comments on our bathroom, our hotel is planning to start a series of improvement works in the near future. Your comments will be... More 

Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

The main part of the hotel was lovely and the reception staff really nice and friendly. The public areas of the hotel were really nice and the restaurant was very good The cleaning of the room was not up to the standard I was expecting but saying that it did not spoil my holiday.

Helpful?
Thank 879Laney_j
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear 879Laney_j Thank you very much for staying with us and we are delighted to read that overall you have enjoyed your stay with us. We have taken careful note of your valuable comments to Housekeeping team for our further enhancement. We look forward to welcoming you back in the near future. Best regards Gary Chu Front Office Manager More 

Pontianak, Indonesia
Level Contributor
153 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 3 weeks ago

was recommended by a friends to stay. never before stay in this specific area, since it was kind of little bit crowded and bit old area of the city. but quite surprise of how this hotel was crowded and it does had a spacious and well equipped room. and it was in a good condition. room does provide a free... More 

Helpful?
Thank kartono_huang
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear kartono_huang Thank you for your review. We are delighted to hear that you had a pleasant stayed with us and you enjoyed our facilities such as the smart handy phone and the convenient of our hotel location. We look forward to welcoming you back on your future visits to Hong Kong. Best regards Gary Chu Front Office Manager More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago via mobile

Location is great. 7eleven and OK shops nearby, so is MTR. One of the receptionist was kind of rude (Roger). We had a kind of polite disagreement and I can swear that I was polite whereas he murmured something in Cantonese and when I asked what he said exactly he ignored me without saying it to me.So I can imagine... More 

Helpful?
Thank isabel_pinky
CityGardenHotel, Front Office Manager at City Garden Hotel Hong Kong, responded to this review

Dear isabel_pinky Thank you very much for staying with us and we sincerely appreciate you taking the time to share your feedback. We understand your frustration and will be sure to address this seriously to ensure that our frontline staff is properly trained and monitored in all guest service details. Please accept our sincere thankfulness to your valuable comments and... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Located on the edge of the bustling Causeway Bay shopping and business district, and within 5 minutes walk from Fortress Hill MTR station, the 613-room City Garden Hotel, Hong Kong is one of the best Hong Kong hotels, which provides Handy smartphone, complimentary shuttle bus services to nearby shopping and business hubs, which is only 10 minutes away. City Garden Hotel, Hong Kong has a variety of dining options, including the Michelin One Star Cantonese restaurant YUE, the Western and Asian favourite Garden Café, and the Singaporean restaurant Satay Inn.Whether it's for business or relaxation, the City Garden Hotel, Hong Kong offers free WIFI and a comprehensive range of facilities, including an outdoor swimming pool, 24-hour gym, business centre, and meeting spaces. ... more   less 

Additional Information about City Garden Hotel Hong Kong

Address: No.9 City Garden Road, North Point, Hong Kong, China
Region: China > Hong Kong > Fortress Hill
Price Range: $153 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Garden Hotel Hong Kong 4*
Number of rooms: 613
Reservation Options:
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Also Known As:
Hong Kong City Garden
City Garden Hong Kong
City Garden Hotel Hong Kong
Hotel Style:
#53 Best Value Hotel in Hong Kong
#85 Family Hotel in Hong Kong
#86 Luxury Hotel in Hong Kong
#91 Business Hotel in Hong Kong
#96 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from City Garden Hotel Hong Kong staff and other travellers.
28 questions
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Questions? Get answers from City Garden Hotel Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i hate the smell of smoke, so i asked which floors were smoking floors and asked to be far away from those floors. i didnt smell smoke.”
 of 5 bubbles mariannayyz, 29 Nov 2016 | Read review
“The south side of the building offers a better view as buildings block the harbor view.”
 of 5 bubbles byronh653, 15 Nov 2016 | Read review
“High floor for a great view”
  • View from the exec lounge during Typhoon Haima!!
 of 5 bubbles lyzzydee, 29 Oct 2016 | Read review
“It's better to ask the room far from the lift”
 of 5 bubbles tjongfeet, 22 Oct 2016 | Read review
“Higher the better”
 of 5 bubbles f1owers, 18 Oct 2016 | Read review
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