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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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706 Reviews from our TripAdvisor Community

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Showing 488: English reviews
Reviewed 1 week ago via mobile

Stayed here on a business trip for two nights in their 'Signature Room' - in short what an unpleasant experience! Hotel very tired, room(s) in places not clean with previous occupants hair found around bathroom area and grime on light switches. I asked not to be put in a room opposite the building site over the road so guess what...

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Helpful?
Thank Giuseppe B
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on your overall experience which was uncompromising towards our service promise. We had taken up these issue immediately with our Executive...

Reviewed 1 week ago via mobile

Location was superb, at causewaybay area. A lot of shopping center nearby. Tram rail just walk from hotel. Room condition was good, little bit old but still okay. Breakfast not too much variety. Good performance of staff. Free wifi, but no free water in the room.

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Helpful?
1Thank fajar248
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Currently we have been gradually enhancing our guestroom thru our room rejuvenation program to maintain the progressive design in our guestrooms and rest assured that we shall create a different...

Reviewed 1 week ago via mobile

It was my second time in here, check in was fast although quite a bit of queue time, this hotel is popular among chinese travellers. The room is adequate enough for me, in HK to find this kind of hotel at reasonable price is quite a bargain. Room size is a bit small if u r really into a bigger...

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Helpful?
Thank Billyanto T
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn that you were delighted with our product and service. We offer various room types and sizes for different traveler’s needs, perhaps you may let us...

Lutterworth
Reviewed 1 week ago

Sadly this is not a great hotel... Before you read on, let me explain, I don't need to stay in 5 star luxury, I am as happy in a clean budget chain as I am a holiday inn express as a Marriot - as long as it is clean, tidy and you feel welcomed I stayed 2 nights in a...

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Helpful?
Thank Chris W
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Please accept our sincere apology for the inconveniences caused on your recent stay and that was uncompromising towards our service promise. Your comment on our room cleanliness has been addressed...

Melaka, Malaysia
Reviewed 1 week ago

My family of 7 stayed here for 5 nights. We booked 2 family rooms through Agoda. Upon arrival the receptionist quite insistently tried to persuade us to upgrade to a bigger room. We stood our ground as we have already paid everything before hand. The rooms turns out a bit small. But then again everything is compact in Hong Kong....

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Helpful?
Thank N_Hassim
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that you were generally happy with our service and product. Indeed, our favorable location provides easy access to many points of interests. We recommend you to use...

Reviewed 2 weeks ago

Excellent place. Lovely and cosy. What I really enjoyed about the place was the little on-the-go phones they had in the room. Very handy. All you had to do was log in and you had internet access that you can use outside the hotel. It helps when you don't have a HK sim and saves money on data roaming. Gives...

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Helpful?
Thank Jonathan D
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are grateful of your positive feedback on our product. Indeed handy smartphone is an exclusive privilege for our guests, which you could enjoy several services including unlimited local and...

Woodbridge, Canada
Reviewed 3 weeks ago

I've stayed here form Dec 23- Jan 1. My family couldn't wait to leave this hotel. They made us paid our bill when we checked in the first night, it seemed like they knew we were not gonna like it. So, we had no choice but to stayed for the whole trip. The washroom had molds on walls and around...

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Helpful?
2Thank MC991
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on our room condition and service, which has affected your overall experience. For immediate action we had inspected our rooms and...

Virginia
Reviewed 3 weeks ago via mobile

Easy to move around as it is near shopping and eating. The Bowrington Food Market and the fruits and vegetable markets were also close by so it was great as we can just walk to the shopping places, or take the tram just a block away or MTR which was a little further away. Dimsumsum Restaurant was just down the...

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Helpful?
Thank cja
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We appreciate your detailed feedback which is of great value for our improvement. Currently we are gradually enhancing our guestroom thru our upgrading program to improve the staying experience and...

Reviewed 3 weeks ago via mobile

I stayed at the Charterhouse Causeway Bay for 2 nights in September for a quick business trip in Hong Kong. The hotel is in an excellent location in Hong Kong Island: close to Soho, Causeway Bay, Wan Chai, and a few minutes drive to Lan Kwai Fong. The hotel is not huge, but has a nice medium size and a...

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Helpful?
Thank Vivi M
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn that you were delighted with our product and service. All in all, our favorable location provides easy access to many points of interest and nearby...

Zhuhai, China
Reviewed 4 weeks ago

This was one of the more comfortable hotel beds I have slept on in a while. The pillows were a perfect height for my neck, and the mattress was soft, comfortable, but supportive. They give you a phone from the room that you can borrow, which I used to carry around to make a hotspot for me to have wifi...

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Helpful?
Thank BalikpapanRain
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are grateful of your positive feedback on our products. Indeed handy smartphone is an exclusive privilege for our guests in providing a comprehensive Hong Kong city guide, which contains...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $104 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in other hotels are the best bet”
 of 5 bubbles Wheatlc, 12 Jan 2017 | Read review
“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
“do not take family rooms if you are single/couple..because there is no table or chair.”
 of 5 bubbles NAIR_ktym, 30 Oct 2016 | Read review
“Mini suit or double room is the best choice”
 of 5 bubbles alex311327, 7 Sep 2016 | Read review
“Best if you travel to Hong Kong for Business in Convention Center”
 of 5 bubbles Ragunath, 5 Aug 2016 | Read review
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