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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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720 Reviews from our TripAdvisor Community

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There are newer reviews for The Charterhouse Causeway Bay Hotel
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Showing 499: English reviews
Jonkoping, Sweden
Reviewed 16 January 2013

When it comes to hotel stays, I am not particular picky as long it fulfils my basic needs. Such as room preferences (non smoking and no corner rooms), water supply (hot water) and a good night sleep (no disturbance). Charterhouse has great staff witch everyone are very guest oriented, however the product itself are outdated. The problem started already at...

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Helpful?
5Thank Mac K
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are sorry to learn of your unfortunate experienced that had occurred staying in our single room on your 1st night due to the hot water supply. Apparently we suspected the noises were probably generated from the...

Auckland, New Zealand
Reviewed 10 January 2013

We recently spent 3 nights in Hong Kong and were pleasantly surprised by the Charterhouse Causeway Bay Hotel. Yes the rooms may be a little small but not as small as we expected after reading reviews! The size was perfectly adequate and even had a bathtub. The staff were wonderful, from check in to check out we only encountered lovely...

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Helpful?
Thank Lee-Ann S
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and services had met your expectation and your kind words made on our services will be shared our employees and supervisors. Once again thank you for providing us...

London, United Kingdom
Reviewed 6 January 2013

We booked the Charterhouse almost exclusively for the location and it was one of the cheapest options for us in Hong Kong. The check in process was quick and efficient, the staff are courteous and friendly. We booked the standard room. First impressions of the room are that it is incredibly small for two people; it is probably smaller than...

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Helpful?
Thank DG55
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are sorry for the inconvenience you experienced that was affected due to your room size, apparently we offer different travelers’ needs with various room types including décor and preferences that may meet your selection, perhaps you...

Banbury, United Kingdom
Reviewed 3 January 2013

This was not the hotel I was due to stay at, but due to a problem with a booking via lastminute.com I found myself staying at The Charterhouse. I found all the staff to be considerate and friendly and as a stranded visitor somewhat frazzled and on the verge of ill temper after 20 hrs of travelling, they were great....

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Helpful?
Thank Blunds68
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and services had met your expectation and your kind words shared to us will definitely motivate our employees to strive for higher level of service and providing great...

Shanghai, China
Reviewed 26 December 2012

Got stuck in Hong Kong for the holidays while waiting for my new Chinese visa. This is not my first time in Hong Kong and was surprised by all the negative comments of this venue. If I recall few years ago the internet was way overpriced so I was glad to discover that now they have a good free wifi...

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Helpful?
Thank Mmsh21
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and services had met your expectation with our newly enhancement of Wifi system that could also accommodate more than 5 devices per user per room. Our ultimate objective...

YORK
Reviewed 2 December 2012

My office made a last minute booking for me for 3 rooms without fully checking the price. When I checked in and was told the rate was more than GBP £250 per room per night then I really felt these people had taken advantage. We arrived late & tired and it was obvious that we really did not want to...

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Helpful?
2Thank Kingfisher888
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and pricing. It was very unfortunate to learn of your disappointment over the pricing despite with the complimentary upgrade to business floor for the rate accorded. Apparently the room pricing fluctuating daily and we anticipated it was probably the...

Shanghai, Shanghai, China
Reviewed 28 November 2012

I stayed here for two nights to get a travel visa for China and do some shopping. Great location for all of these things. The China Resources Building on Harbour Road is a five minute walk; shopping at SOGO and Times Square and the Causeway tube station is also an easy five minute walk. The hotel itself is pleasant enough,...

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Helpful?
1Thank AaronOC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and service had met your expectation and making your stay more memorable. We are ideally located near the shopping malls that provide easy access to lots of attractions...

Lyon, France
Reviewed 24 November 2012

Went to HK for an exhibition. The hotel was the cheapest we could find and within walking distance to the convention centre. Positive points = - Location was perfect for us. Easy to get a taxi too and when we left we took their shuttle bus to the airport. Very convenient. - Breakfast was ok too Negative points = -...

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Helpful?
Thank AmykWong
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and service had met your expectation except for the hot water and Wifi issues. Please accept our apology for the inconvenience caused and rest assured your related comment...

Hong Kong, China
Reviewed 23 November 2012

She everytime helps us in any situation and especially in looking for shopping malls and enjoyment, business enquiries. She is a pleasant lady and helpful and attentive to our enquiries with patience even though our English is not fluent. Her devoted service and positive working attitude is an asset to The Charterhouse Causeway Bay and I have no doubt to...

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Helpful?
Thank bake70
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and service had met your expectation in particular our staff Ms Gorretti Ma from Business Centre had went beyond in her service to make your stay more memorable....

Brno, Czech Republic
Reviewed 9 November 2012

Oh well. I didn't have much expectations when traveling to Hong-Kong as I know that the HK hotel rooms are small but what I found here was horrible. Restaurant and stuff was good but room was something I'm unaccustomed in hotels with that price. The walls had stains. The ceiling near door had some sort of leak from AC (I...

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Helpful?
Thank Pribina
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are sorry for the inconvenience caused you were put through on your recent experienced with us in particular the room cleanliness and maintenance issues. In fact we are currently on a rejuvenation program to improve the...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $109 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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