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Dorsett Wanchai, Hong Kong

3.9 km from Hong Kong centre
  • Free Wifi
  • Restaurant
  • Room Service
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387-397 Queen's Road East, Wan Chai, Hong Kong, China
Name/address in local language
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2,997 Reviews from our TripAdvisor Community

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Showing 2,476: English reviews
Singapore, Singapore
Reviewed 19 July 2013 via mobile

Location wise was ok. 10 minutes walk to time square. View from my room (2305) had a Catholic cemetery. But i closed my curtains all day. Staffs were always smiling and making small chats with us. Always ready to help us. The free shuttle is very useful and prompt. The room.like any other hotel in town is small. (Very common...

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Helpful?
Thank amyloh
Melbourne, Australia
Reviewed 19 July 2013

front desk and staff in restaurant are polite, helpful, and cheerful. tour desk person needs updating for knowledge and skills for taxi fares needs to enforce NO Smoking rules as we can smell it in the passage ways room door need work - can hear doors banging shut and children clearly

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Helpful?
Thank frankchau88
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Frank, Thank you for staying at Cosmopolitan Hotel. It’s great to know that you were pleased with the professional service rendered by us during your stay. Having said that, we will definitely reinforce training towards the concerned staff at tour desk to make sure accurate information will be provided to guests under any circumstances. On the other hand, while...

Foster, Australia
Reviewed 17 July 2013

The staff are genuinely helpful and they were usually very busy with a lot of traffic in a small lobby area. The hotel is located more or less mid-way between Wan Chai and Causeway Bay MTR stations but there's precious little in the immediate vicinity. Basic accommodation is not exorbitant for Hong Kong and the rooms are quite large. The...

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Helpful?
Thank roffedog
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Guest, Thank you for your feedback. Cosmopolitan is well located amid the busy shopping and business districts - Wan Chai and Causeway Bay aiming to offer guests easy access to all major destinations. It’s only an 8-minute away from the closest Causeway Bay subway station and many of our guests do love the array of localised restaurants and shops...

Laoag City, Laoag, Philippines
Reviewed 16 July 2013

We chose this hotel as it had great views of downtown Hong Kong and we could get 2 rooms back to back so we were beside each other. The hotel was big, rooms were great and the view was amazing! The breakfast was included and was great with a huge selection! The front door guys were always quick to give...

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Thank Dean P
uk
Reviewed 11 July 2013

This hotel is so close to the Happy Valley racecourse that you could watch the action from your bedroom. Location was excellent, hotel was shining white and the rooms very comfortable, The reception area was usually chaotic due mainly to the popularity of the hotel. When a friend had a nose bleed the staff were very attentive. Highly recommended,

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1Thank abercraverfc
Cardiff, United Kingdom
Reviewed 8 July 2013

Stayed at the Cosmopolitan for 2 nights in June. Choice had been guided by previous reviews and I was not disappointed. The hotel was good but all the staff were great. I arrived before midday and expected to have to wait to check in but was pleasantly surprised to find I could access my room straight away. I was given...

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1Thank WelshWayne
sydney
Reviewed 8 July 2013

Stayed here for 3 nights in late June. It is not a luxurious hotel, but not bad either. The positives: the staff - everyone was very friendly and helpful. The king size bed - was very comfortable. The dinner in the restaurant was very nice too. Got to watch the last of the horse races on Wed night from our...

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Helpful?
Thank princessbuttercup66
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Princessbuttercup, Thank you for your valuable feedback. We are delighted to hear that you found our staff to be friendly and helpful throughout your stay with us. Your comments on the bathroom is well noted. In fact, our guest rooms will be undergoing renovation works by phases beginning end of July. The renovation will bring a brand new look...

Reviewed 6 July 2013

I recently had my third stay at the Cosmopolitan. The staff is terrific and goes out of their way to make you feel at home. They are very attentive to repeat visitors, which is great in a world that has forgotten customer service. Have a coffee from the lobby concession, it really is quite good. Only one complaint is that...

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Helpful?
Thank James E
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear James E, Thank you for your repeated patronage, we are delighted to hear that you have enjoyed your stay with us again. Guest satisfaction is our top priority, and therefore our staff would go the extra mile to ensure travellers like you an unforgettable stay with attentive service. Your suggestion for onsite hotel store is well noted. While we...

Jodhpur, India
Reviewed 4 July 2013

we choose this hotel coz of my uncle but very bad service there i dont thing they are star hotel very bad location and after on the top the service they charges us a lot more then on net so and no free wifi so make sure before you arrives there ok

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Thank yogibaba
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Yogibaba, Thank you for your comments. We regret to know that our service didn’t quite meet your expectation this time. As guest satisfaction is our top priority, please rest assured that we will reinforce our staff training to ensure excellent customer service is delivered under any circumstances. Location wise, we are centrally located between Causeway Bay and Wan Chai...

Bengaluru, India
Reviewed 3 July 2013

I stayed here last year for a week's time. The staff is very hospitable and helpful. The lobby area is tiny and is mostly crowded. Waiting to get a room can be quite painful. I had booked a standard room and the view from it was a graveyard!! I was spooked out and kept the curtains closed at all times....

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2Thank TheMistressOfSpices
CosmopolitanHotelHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Rekha, Thank you for staying with us. It’s great to know that you have found our professional teams hospitable which made your stay delightful. We regret to learn that the lobby was a bit filled possibly due to high occupancy during your stay. We truly hope our staff’s efficient service had minimised your waiting time. Actually apart from the...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. Every Friday, hotel guests are welcome to join the 'Dorsett Wine Hour' at the lobby during which free flow of wine and canapés are provided. For the kids, there is also a colourfully decorated Candy Bar filled with sweet treats. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. All hotel guests will be given a specially designed 'Eat & Shop Like A Local' booklet which covers a host of local-recommended eateries and shopping spots in the hotel's neighbourhood, offering guests an authentic Hong Kong experience. The hotel also offers scheduled shuttle services to 16 destinations including Causeway Bay, Wanchai, Central, Admiralty, Quarry Bay and Taikoo. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to 9 select countries including Australia, Canada, China, Korea, Japan, Malaysia, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. Dorsett Wanchai is an environmentally friendly "green" hotel with a 100% smoke-free policy. It is also an Earthcheck Bronze Benchmarked Hotel. ... more   less 

Additional Information about Dorsett Wanchai, Hong Kong

Address: 387-397 Queen's Road East, Wan Chai, Hong Kong, China (Formerly Cosmopolitan Hotel Hong Kong)
Region: China > Hong Kong
Price Range: $132 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Wanchai, Hong Kong 4*
Number of rooms: 454
Reservation Options:
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Also Known As:
Cosmopolitan Hong Kong
Hong Kong Cosmopolitan Hotel
Cosmopolitan Hotel Hong Kong
Dorsett Wanchai, Hong Kong
Hotel Style:
#42 Best Value Hotel in Hong Kong
#69 Family Hotel in Hong Kong
#78 Romantic Hotel in Hong Kong
#89 Luxury Hotel in Hong Kong
#103 Business Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Dorsett Wanchai, Hong Kong staff and other travellers.
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Bury, United Kingdom
8 months ago
Dunedin, New Zealand
Singapore, Singapore

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Questions? Get answers from Dorsett Wanchai, Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View over the flyover, higher floors are good.”
 of 5 bubbles 838kumarr, 16 Feb 2017 | Read review
“Ask for newly renovated rooms facing the race course / football field!”
 of 5 bubbles GuiaGon, 17 Jan 2017 | Read review
“Ask for high floors with city / racecourse view.”
 of 5 bubbles TribeTravel, 9 Jan 2017 | Read review
“ask for high floor with view of the horse racing course . Friendly front officers are helpful as well as concierges.”
  • enjoy your fruit basket at this table
  • living area with massage chair
  • best sleep
 of 5 bubbles sopapanr, 3 Jan 2017 | Read review
“Happy Valley view and higher the floor the better”
 of 5 bubbles PaulS187, 3 Jan 2017 | Read review
5 of 5