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BEST WESTERN PLUS Hotel Hong Kong

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1,006 Reviews from our TripAdvisor Community

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Showing 602: English reviews
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Reviewed 2 days ago NEWvia mobile

It was a great hotel last time but now, the room has an unpleasant ell of carpet. Next is the front line, during check ik and out, the staff did not show their professionalism. No greetings nor welcome words. Just stand there and waiting u to adress them rather. Very disappointed.

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Helpful?
1Thank AlbertSeah
Jason L, Front Office Manager at BEST WESTERN PLUS Hotel Hong Kong, responded to this review

Dear Mr AlbertSeah Thank you for your recent visit at our property and your time to share your stay experience. I am regret that we are not exceeding your expectation and I would like to extend my most sincere apology on behalf of our team. Your comment is very important to us and we will review it with our staff...

Toluca Mex
Reviewed 3 days ago NEW

We stayed on points on this property. I have to say that Best western's reservation system is very confusing when using points, fortunately I received an e-mail from the hotel with the requests of what they needed a day in advance. We stayed on floor 25 facing Queen St... view was not the better but we were received with a...

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Thank Blur_78
london
Reviewed 1 week ago

Got a great deal for a "Deluxe Suite" via BA.com (tip: you can just book a hotel without a flight) Definitely not a high service option - the reception desk team were functional but not friendly. On the upside we were checked in within 2mins which is what you need arriving past midnight! I didn't even venture to the Cafe...

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1Thank sammyg901
Chandigarh, India
Reviewed 1 week ago via mobile

It was an average stay in best Western plus Hong Kong. Hotel wifi was not working at all. Despite of several calls and reminders they didn't fixed it. Rooms are old and tired and all taps are very old and creating unnecessary noise even if you are not using it. Giving three star for only it's location and spacious rooms....

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Thank vikram_narang
london
Reviewed 1 week ago

All I can say is avoid this hotel if possible. The hotel staff and leadership do not hold the general standards of hospitality into account when dealing with customers. As a business traveller, I complained several times about the lack of wifi connection and the ordeal was met with ambiguity and lack of concern. After several complaints about the way...

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Helpful?
1Thank travelingdancer14
Jason L, Front Office Manager at BEST WESTERN PLUS Hotel Hong Kong, responded to this review

Dear Sir Thank you for your recent visit at our property and your time to share your stay experience. I am regret that we are not exceeding your expectation and I would like to extend my most sincere apology on behalf of our team. Your comment is very important to us and we will review it with our staff and...

Zurich, Switzerland
Reviewed 1 week ago

from outside the hotel looks nice. but the rooms are lived, old and dusty. the breakfast is very simple and the whole hotel gives the impression as they still live like 30 years ago. the view from some of the rooms would be nice but the windows are so dirty that its hard to really look out.

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1Thank rainerstaub
County Dublin, Ireland
Reviewed 2 weeks ago via mobile

Nice room. Efficiently run hotel. None too salubrious area, but lively and part of the Hong Kong bustle. Plenty of character in the area -cute trams run past the door. Easy access to all of Hong Kong. My room was quite enough -on the 28th floor. Not many facilities to make you spend much time in the hotel, but your...

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Thank simon c
Cheltenham, United Kingdom
Reviewed 2 weeks ago

Hotel is excellent if all you are looking for is a bed for the night. if you want the added luxuries then in Hong Kong you have to pay a lot more Staff are pleasant and helpful but not falsely fawning over you like some of the more expensive hotels. Lifts are a tad slow On excellent transport links

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Thank 42slarty
Surprise
Reviewed 2 weeks ago

We are frequent travelers to Hong Kong and have always had pleasant hotel experiences. We decided to try this Best Western because of the location and nearness to local transportation. We are new members to the Best Western Group and the evening manager would not take our membership number or give us any information about the room. He claimed the...

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Helpful?
1Thank John A
Jason L, Front Office Manager at BEST WESTERN PLUS Hotel Hong Kong, responded to this review

Dear Mr John Thank you for your recent visit at our property and your time to share your stay experience. I am regret that we are not exceeding your expectation and I would like to extend my most sincere apology on behalf of our team. Your comment is very important to us and we will review it with our staff...

Manila
Reviewed 2 weeks ago via mobile

The bad: 1. Buffet paid $98++ per head and all we got was bland or too salty food and minimal selections. Food was not presentable nor palatable, most were too salty to my taste. Ham was presented with brine. Sausage presented with tomato sauce. Scrambled egg was wet. 2. Cable channel was limited! No Disney channel, no Fox or HBO...

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Helpful?
1Thank manilatraveller
Jason L, Front Office Manager at BEST WESTERN PLUS Hotel Hong Kong, responded to this review

Dear Guest Thank you for your recent visit at our property and your time to share your stay experience. I am regret that we are not exceeding your expectation and I would like to extend my most sincere apology on behalf of our team. Your comment is very important to us and we will review it with our staff and...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Special Notice on Hotel Rebranding: Ramada Hong Kong Hotel will be renamed as BEST WESTERN PLUS Hotel Hong Kong effective from 1 September 2015. This will be the first hotel in Hong Kong carrying “PLUS”, a superior brand of the BEST WESTERN HOTEL GROUP. The rebranding renders a hotel name change; while the ownership, the management & the entire workforce will stay the same. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Hong Kong

Address: No.308 Des Voeux Road West, Hong Kong, China
Region: China > Hong Kong > Sai Wan
Price Range: $81 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Hotel Hong Kong 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Ramada Hong Kong Hotel Hong Kong
Hong Kong Ramada
BEST WESTERN PLUS Hotel Hong Kong
Hotel Style:
#28 Best Value Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Hong Kong staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Hotel Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floors will have a water view and less street noise. A lot of the floors were smoking so make sure you request non-smoking if needed”
sammyg901, 18 Apr 2017 | Read review
“ask for non smoking rooms”
rainerstaub, 12 Apr 2017 | Read review
“They claim there is a view but, if there is, it is between the surrounding buildings.”
D4241YVjohna, 10 Apr 2017 | Read review
“High floor, for the view!”
R123london, 3 Mar 2017 | Read review
“this hotel is not bad if you pay for the promotional price.”
ufflo, 1 Mar 2017 | Read review
5 of 5