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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
This is an excellent hotel for a 3 night stopover. We found plenty to do and the city is easily accessible with the MTR. We also do d the gondola/Buddha trip. Plenty of restaurants in the attached shopping mall.
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
I had booked a regular room, and was given a premium floor suite, presumably because of my membership in Accor Hotels loyalty program, albeit at only basic level. So this revue is about a level of room that I would normally not book.
Not surprisingly,...More
Thank John C
Response from NovotelCitygate, Manager at Novotel Citygate Hong KongResponded 12 June 2017
Dear John C,
Thank you very much for the amazing review and detailed information around your stay; it is very much appreciated.
We are delighted that you enjoyed the benefits of being a Le Club member and booking direct with the hotel. By being a...More
HK changes, but this hotel is as good as ever. We arrived early morning, about 8:30, not expecting to get a room that early, but they said they would look after our luggage and to come back at 10:30. We whiled away the time at...More
Thank silpinge
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 days ago
Dear silpinge,
Thank you very much for your wonderful review of Novotel Citygate.
May I also take this opportunity to thank you for your loyalty to Accor Hotels and for once again choosing to stay with us.
Your kind comments in regards to your stay...More
I booked an executive room at 21 st floor and this hotel provided a great experience for my 24 h layover in Hong Kong. The hotel provides free bus shuttle from and to the airport, it is connected to a shopping Mall and MTR transportation...More
Thank Loana2005
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 days ago
Dear Loana2005,
Thank you very much for your wonderful review.
Although a short visit, I am delighted to learn that you enjoyed your Premier Floor experience as well as the unique location and ease of connection to Hong Kong Airport.
Perhaps on your next visit...More
I recently had a long transit time in Hong Kong (17 hours) and being an Accor Member I decided to give Novotel Citygate Hong Kong a try.
First good news is that free airport shuttle runs from the hotel and back every fifteen minutes for...More
Thank Benedict U
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 days ago
Dear Benedict U,
Thank you very much for your loyalty to Accor Hotels and choosing to stay with us at Novotel Citygate.
I do apologize for any inconvenience in regards to your key problem at the time of check in and hopefully this did not...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Concierge
Banquet Room
Laundry Service
Conference Facilities
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$136 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#37 Business Hotel in Hong Kong
#40 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#50 Luxury Hotel in Hong Kong
Room types
Suites ,
Non-Smoking Rooms ,
Smoking rooms available ,
Accessible rooms ,
Family Rooms
Number of rooms
440
Reservation Options
TripAdvisor is proud to partner with ACCOR, Hotels.com, Expedia, Booking.com, Agoda, Ctrip TA, Orbitz, TripOnline SA, Travelocity, Hotwire, Cancelon and getaroom.com so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from NovotelCitygate | Property representative |
Dear AZ_mom,
Thank you for your question.
The Macau ferry to HK airport is usually for transit passengers only, so we would highly recommend contacting the Ferry companies directly before making any travel plans.
We look... More
Dear AZ_mom,
Thank you for your question.
The Macau ferry to HK airport is usually for transit passengers only, so we would highly recommend contacting the Ferry companies directly before making any travel plans.
We look forward to welcoming you soon and for any further information please contact the hotel directly.
Thank you
Novotel Citgyate Hong Kong
Response from NovotelCitygate | Property representative |
Dear BirgitaP,
Thank you for your questions.
Complimentary shuttle service to / from airport from 0600 – 2345 hours at 15-minute intervals. Please proceed directly to Terminal 2 – Bus Bays 29-30 for pick up. Outside these... More
Dear BirgitaP,
Thank you for your questions.
Complimentary shuttle service to / from airport from 0600 – 2345 hours at 15-minute intervals. Please proceed directly to Terminal 2 – Bus Bays 29-30 for pick up. Outside these hours the hotel would recommend a taxi, which would be approximately 55 HKD from the Airport to the hotel.
For any information around early check in or availability please contact the hotel directly.
There is a range of local restaurants within the area which can be found in Citygate Mall, Fu Tung PLaza, Seaview Crescent and Yat Tung shopping mall.
We look forward to welcoming you soon.
Kind regards,
Daniel McKeown
Resident Manager
Response from NovotelCitygate | Property representative |
Dear jenhally,
Thank you for your question.
All room sizes and bedding arrangements can be found on the Novotel Citygate website.
Novotel has a family offer that is only found direct on our website, where the second... More
Dear jenhally,
Thank you for your question.
All room sizes and bedding arrangements can be found on the Novotel Citygate website.
Novotel has a family offer that is only found direct on our website, where the second bedroom for your kids is 50% off. Please see our website for more terms and conditions, and availability.
Thank you and I do hope that we can get to see your family around the pool soon!
Kind regards,
Daniel McKeown
Resident Manager
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Room Tips
"Choose airport view side, and book early, higher floor the better."
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