Unbelievable that I have to write a review before even staying at this hotel. Reservation Department NEVER answer the phone and will hang up on you without answering, I cant even wait on the line. Front Desk will always connect you and then BOOM, line goes dead. I had to call 10+ times and Front Desk will say yeah they are always busy, its not our fault, we cant do anything about it blah blah blah. Yes you can be busy but which hotel will ever just connect you and then hang up on you right away. Very unprofessional and rude, no one would imagine any hotel will hang up on its customers, you could let me wait on the line or leave a message instead
I stayed here for seven days after travelling abroad and had an absolutely pleasant experience. With a nice view of a park, the room was exceptionally clean and spacious. Comfortable bed, quality mini-fridge, super powerful wifi, air purifier, and nice lighting options. The staff were the highlight of this experience, as they were all very friendly and helpful. They made sure to do the best they could to make quarantine bearable. Because you're not allowed to order delivery food (for health safety reasons), the chefs and management compensate by offering proper meals up to good standards. I requested "western" food and enjoyed lots of pasta dishes, steamed greens (beans, broccoli, cauliflower, salads), and chicken. I asked for tea bags, hot sauce, coffee, chilli oil and they were more than happy to send it to my room. Thank you for the pleasant stay…
Overall an extraordinary stay. This hotel really amazing specially rooms and service was superb. Staff are friendly and very helpful. I would recommed this hotel to our family and friends. Good Job👍👏 i would defenitely visit again here.
The hotel is old,but the service is good and staff is so kind. Better choose the room that can view the cable car it is so worth it. The food is okay,still can improve..all in all I had a wonderful time and will come back.
10/5. The staff are really attentive and friendly. Definitely will come back. Also the rooms are better than expected and the sunset view, MAJESTIC! Even if I was on a solo trip i didn't feel alone at all. Love it.
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