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Novotel Citygate Hong Kong

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Traveller (1601)
Room & Suite (858)
Pool & Beach (129)
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Overview
  • Excellent52%
  • Very good38%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“cable car”(294 reviews)
“outlet mall”(171 reviews)
Name/address in local language
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from Novotel Citygate Hong Kong
Special Offer: Accor.com Exclusive Offer
Hotel deals
Offers from Novotel Citygate Hong Kong
Special Offer: Accor.com Exclusive Offer
Hotel deals
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Reviews (4,330)
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3,554 results
Traveller rating
1,846
1,293
311
65
39
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LanguageEnglish
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1,846
1,293
311
65
39
Show reviews that mention
All reviewscable carclose to the airportoutlet mallbig buddhafree shuttlelantau islandngong pingtung chungcity gateairport hotelpremier loungeminutes from the airportshopping centrebetween flightsan early flightmtr stationexecutive floor
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1 - 5 of 3,554 reviews
Reviewed today via mobile

Hotel is convenient to the airport for a night stop-over which is what we did. Got a nice upgraded room from the excellent staff and breakfast buffet was very good. Nice pool area to use in warmer months. If we had more time it’s close...More

Thank Easterbeilbs
Hotel's Favourite
Reviewed 2 January 2018

We are so glad we chose this hotel as our home for my family's very first vacation in Hong Kong. The location is very strategic as it has access to the Citygate Outlet stores and to the HK MRT Tung Chung station. It even has...More

7  Thank AldenM
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 3 January 2018

Dear AldenM, Thank you so much for your wonderful review. I am delighted that you and your family thoroughly enjoyed your stay with us. Thank you very much for your great feedback in regards to the service you received from our Concierge team, your comments...More

Reviewed 2 days ago

Got a surprising upgrade at Novotel Citygate. The room was great and the service was excellent. Really gave me a good rest before the flight out of Hong Kong the next morning. Highly recommend Novotel Citygate. Had a chance to use the lounge on the...More

Review collected in partnership with Accorhotels.com
Thank kritiq2018
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded yesterday

Dear kritiq2018, Thank you very much for your wonderful review of Novotel Citygate. Thank you also for highlighting the Premier Floor and benefits; I am delighted to learn that you enjoyed your stay with us. We look forward to welcome you back. Yours sincerely Nicholas...More

Reviewed 2 days ago

This hotel is located near the Hong Kong International Airport and have a free shuttle bus from the Airport to the hotel and the other way. The hotel is clean and modern, the rooms are not big, but are smartly done so you feel that...More

Review collected in partnership with Accorhotels.com
Thank JimJumBKK
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded yesterday

Dear JimJumBKK, Thank you very much for taking the time to review your stay with us at Novotel Citygate. Thank you also for your wonderful feedback in regards to the staff interaction and service of offer, it is very much appreciated. We look forward to...More

Reviewed 2 days ago via mobile

Returned to the Novotel Citygate for 2 night stopover and am pleased to report an improvement from previous stays. Reception staff polite and attentive. Room clean, bed and towels best yet. The pool a great area to relax. Will stay again

Thank AussiesTouring
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded yesterday

Dear AussiesTouring, Thank you for your loyalty to Accor Hotels and for once again choosing to stay at Novotel Citygate. Thank you for your kind words and positive feedback. We look forward to welcome you back. Yours sincerely Nicholas Cullum General manager

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Concierge
Banquet Room
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$138 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#55 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$138 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#55 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1601)
Room & Suite (858)
Pool & Beach (129)
Dining (123)
Amenities (67)
Business Centre & Event Rooms (21)
Family and Play Areas (4)
Questions & Answers
Ask a question
mossy2015
16 January 2018|
AnswerShow all 6 answers
Response from BettyM16 | Reviewed this property |
Yes, we did. If a room is available they are very accomodating. We arrived very early, while we had a coffee our room was made available to us.
0
Votes
mossy2015
16 January 2018|
AnswerShow all 3 answers
Response from Golfnut3977 | Reviewed this property |
Reception are very helpful but it will depend on room availability. We arrived at 8.00am and had a shower in the gym and left bags with concierge while doing some shopping. We were able to check in around 11.30.
0
Votes
anggi_tarra
8 January 2018|
AnswerShow all 2 answers
Response from kawuwung | Reviewed this property |
1. Yes, you better bring umbrella. Or raincoat if you want to go to Disneyland. But you can buy raincoat in all seven eleven , cheaper. 2. I dont know the biggest toys r us in HK .. :) 3. Macau only 1 hour on time by ferry... More
1
Vote
Room Tips
"Rooms on the premium floor were spacious."
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"For women whom need blow dryer/curling iron etc... Ask for extension cord and new dryer - they have them!"
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"Room on the high floor offers you a better view."
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"As high as you can go - the views are great!"
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