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Novotel Citygate Hong Kong

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#55 of 716 Hotels in Hong Kong
Certificate of Excellence
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Novotel Citygate Hong Kong
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3,805 Reviews from our TripAdvisor Community

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Showing 3,137: English reviews
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Jakarta, Indonesia
Reviewed yesterday NEW

I had increadible one night stay with my family. I had great view room with skycrapers and hills. The hotel also has connection with shopping mall city gate outlet so we can enjoy our stay more with shopping. It was a pleasure to stay at novotel citygate

Review collected in partnership with Accorhotels.com
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Helpful?
Thank febriay
Melbourne, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Our first weeks holiday was in HK, then away for a week and back for a night to get our flight home. We chose the Novotel Citygate as we had done all our sightseeing and just wanted a comfy bed close to the airport which good connections-we weren't disappointed! Teo days before we were invited to check in on line...

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Helpful?
Thank Amanda C
About Hotel's Favourite Review
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Amanda C, Thank you for your wonderful review of Novotel Citygate and your loyalty to Accor Hotels. Thank you also for your detailed review of the hotel, its location and the surrounding facilities and transport options. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Reviewed 3 days ago NEW

We arrived late in Hong Kong after our flight but a short 5 minute taxi ride and we were at the hotel. We were greeted by friendly attentive staff who checked us in quickly so we could get some sleep. We had the Buffett breakfast the following day which was great, it had everything! The room was clean and very...

Review collected in partnership with this hotel
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1Thank 5,216
Jakarta, Indonesia
Reviewed 3 days ago NEW

Everytime visiting HK, we always try to stay here. Not because we have early flight back from HK, but the hotel area also offers variety of activities as well as shopping area. It is connected to Citygate shopping mall, as well as Tung Chung station which offers a cable car ride to Ngong Ping (one of tourist attraction in HK....

Review collected in partnership with Accorhotels.com
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1Thank Helmyjz
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Helmyjz, Thank you for your wonderful review of Novotel Citygate and your continued loyalty to the hotel and Accor Hotels. Our unique location is certainly convenient to the many surrounding attractions on Lantau as well as the airport together with great connectivity to down town via the MTR; glad to hear you like it. We certainly look forward to...

Reviewed 3 days ago NEWvia mobile

I stayed at this hotel as a short layover in Hong Hong. There is a free shuttle service that is quick and easy. The Novotel is clean and comfortable with spacious rooms. If your into bargain shopping the City Gate Outlets are just across the way.

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Helpful?
Thank paulhS5814KN
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear paulhS5814KN, Thank you for sharing your review of Novotel Citygate. I am delighted to learn that you found the accommodation, location and transfer services to your liking and that you enjoyed your stay with us. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Bangkok, Thailand
Reviewed 3 days ago NEW

We stayed at this hotel for day-use, since we had a late flight and needed a place for the kids to rest before the flight. For day-use, the check-in time is at 2 PM, while check-out time is 8 PM. The hotel is connected to the Citygate Outlet, which has many brands at discounted price. The room size was not...

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Helpful?
Thank Journey_Delight
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Journey_Delight, Thank you for taking the time to review your stay at Novotel Citygate. I am happy to learn that even though you had a short stay with us, the hotel was able to meet your expectations and you were all well rested for your onward journey. The hotel does provide complimentary shuttle service to and from the airport...

Seoul, South Korea
Reviewed 5 days ago NEW

It was my first time staying at Novetel Citygate Hong Kong. Near the airport and Expo was the main reason choosing here. Staff was kind. Room is rather small but bathroom is big, which compensate the size of the room. Breakfast was good. Metro station and citygate outlet, which is the mall linked to the hotel, allows you to walk...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jihak L
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Jihak L, Thank you for sharing your review of Novotel Citygate. I do apologize if the transfer service was not properly explained to you which may have caused some frustration on your part. The hotel operates guest transfer services every 15 minutes from 06.00-23.45 using a small 24 seat coach. We do have two larger buses that are used...

Brisbane, Australia
Reviewed 6 days ago NEW

Clean, family friendly and convenient to access shops and Disneyland. Breakfast buffet good variety- food is average-good (fruit was fresh but miso was bland) chefs were cranky, wait staff Eva was lovely.

Review collected in partnership with Accorhotels.com
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Thank TasteofAustralia
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear TasteofAustralia, Thank you for your review of Novotel Citygate. Thank you also for your constructive feedback in regards to the buffet breakfast and your positive comments in regards to Eva's service. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Perth, Australia
Reviewed 6 days ago NEW

Excellent access to airport and MRT to Hong Kong. Good facilities in room. Excellent restaurants. Service focused staff with access to shopping mall under hotel. Airport shuttle bus to and from airport provided hassle free service

Review collected in partnership with Accorhotels.com
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Helpful?
Thank keithbX4678OC
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear keithX4678OC, Thank you for your great review of Novotel Citygate. I am very happy to learn that you enjoyed your stay with us, the location and ease of arrival and many thanks for your comments in regards to the food and beverage offerings and service received throughout your stay. We look forward to welcome you back. Yours sincerely Nicholas...

Christchurch, New Zealand
Reviewed 1 week ago NEW

Stayed here two nights in between flights. Pool area and gym are great. Service same as always - very impersonal and lack lustre. The room itself was tired and the shower mouldy, smelling as much. Sadly trading on the convenient location.

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Helpful?
Thank seira007
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear seira007, Thank you for taking the time to review your stay with us at Novotel Citygate. I am delighted to read that you enjoyed our recreational facilities; certainly the pool is a unique feature within Hong Kong hotels. I do apologize if you found the room condition to be unsatisfactory; it is most disappointing as we are very conscious...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Region: China > Hong Kong > Airport , Lantau Island
Price Range: $162 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Priceline, Ctrip TA, ACCOR, Travelocity, TripOnline SA and getaroom.com so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#40 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#50 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Citygate Hong Kong staff and other travellers.
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Questions? Get answers from Novotel Citygate Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great view on 18th floor”
DAM1961, 12 Apr 2017 | Read review
“High rooms have the best views, smoking rooms sure smell smokey.”
Ted49, 11 Apr 2017 | Read review
“Obviously the top floors are preferred.”
christinerW2425WG, 10 Apr 2017 | Read review
“Well designed room with everything a traveller needs.”
W134RYlindal, 16 Mar 2017 | Read review
“Every room has their own Nespresso unit, a nice touch to any hotel room.”
  • Bathroom access, from both sides of the room.
77edgard, 16 Mar 2017 | Read review
5 of 5