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US$110
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 03/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#76 of 802 in Hong Kong
Location
Cleanliness
Service
Value
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. *In view of the recent announcement made by Hong Kong SAR Government in regards of the closures of leisure venues & facilities: we regret to inform you our swimming pool & In Balance fitness centre will be temporarily closed until further notice.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Conference facilities
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Soundproof rooms
Safe
Wake-up service / alarm clock
On-demand films
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English, Chinese, Filipino
Location
Full view
99Great for walkers
Grade: 99 out of 100
44Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
No.51 Man Tung Road, Tung Chung, Hong Kong China
Name/address in local language
Getting there
Tung ChungMass Transit Railway (MTR)3 min
Car HireSee all Hong Kong car hire
5235Reviews141Q+A100Room tips
Reviews
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- 98
- 63
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Popular mentions
Unbelievable that I have to write a review before even staying at this hotel. Reservation Department NEVER answer the phone and will hang up on you without answering, I cant even wait on the line. Front Desk will always connect you and then BOOM, line goes dead. I had to call 10+ times and Front Desk will say yeah they are always busy, its not our fault, we cant do anything about it blah blah blah. Yes you can be busy but which hotel will ever just connect you and then hang up on you right away. Very unprofessional and rude, no one would imagine any hotel will hang up on its customers, you could let me wait on the line or leave a message instead
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Date of stay: May 2022Trip type: Travelled
Location
Service
Sleep Quality
Room Tip: Better hope you dont need to call the reservations department, they will hang up the phone on you
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Helpful
I stayed here for seven days after travelling abroad and had an absolutely pleasant experience. With a nice view of a park, the room was exceptionally clean and spacious. Comfortable bed, quality mini-fridge, super powerful wifi, air purifier, and nice lighting options. The staff were the highlight of this experience, as they were all very friendly and helpful. They made sure to do the best they could to make quarantine bearable. Because you're not allowed to order delivery food (for health safety reasons), the chefs and management compensate by offering proper meals up to good standards. I requested "western" food and enjoyed lots of pasta dishes, steamed greens (beans, broccoli, cauliflower, salads), and chicken. I asked for tea bags, hot sauce, coffee, chilli oil and they were more than happy to send it to my room. Thank you for the pleasant stay…
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Date of stay: May 2022
Value
Rooms
Service
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 5 days ago
Dear SPloszaj We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you again next time when you come back for your holiday. Sincerely, Johnny Ng Director of Front Office
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Overall an extraordinary stay. This hotel really amazing specially rooms and service was superb. Staff are friendly and very helpful. I would recommed this hotel to our family and friends. Good Job👍👏 i would defenitely visit again here.
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 26 Jan 2022
Dear arvin202019, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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The hotel is old,but the service is good and staff is so kind. Better choose the room that can view the cable car it is so worth it. The food is okay,still can improve..all in all I had a wonderful time and will come back.
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 26 Jan 2022
Dear fanc2022, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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10/5. The staff are really attentive and friendly. Definitely will come back. Also the rooms are better than expected and the sunset view, MAJESTIC! Even if I was on a solo trip i didn't feel alone at all. Love it.
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 26 Jan 2022
Dear kellaiahm, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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PRICE RANGE
US$117 - US$121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel citygate hong kong hotel hong kong, accor hong kong, novotel hong kong airport, hong kong novotel
LOCATION
ChinaHong KongIslands District / Tung Chung / New Territories
NUMBER OF ROOMS
440
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Claim Your Listing Frequently Asked Questions about Novotel Citygate Hong Kong
Which popular attractions are close to Novotel Citygate Hong Kong?
Nearby attractions include Ngong Ping 360 (0.4 km), Tung Chung (0.5 km), and Citygate Outlets (0.2 km).
What are some of the property amenities at Novotel Citygate Hong Kong?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Citygate Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Citygate Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Citygate Hong Kong?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Novotel Citygate Hong Kong?
Conveniently located restaurants include Moon Lok Chiu Chow, Essence, and TeaWood Taiwanese Cafe & Restaurant (Tsuen Wan).
Are there opportunities to exercise at Novotel Citygate Hong Kong?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Citygate Hong Kong have an airport shuttle?
Yes, Novotel Citygate Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Citygate Hong Kong have airport transportation?
Yes, Novotel Citygate Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Citygate Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Citygate Hong Kong offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.