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Novotel Citygate Hong Kong

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#51 of 708 Hotels in Hong Kong
Certificate of Excellence
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Novotel Citygate Hong Kong
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3,665 Reviews from our TripAdvisor Community

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Showing 3,015: English reviews
Shanghai, China
Reviewed 2 days ago NEWvia mobile

Hotel is around 5 minutes away from Hongkong International Airport and easily reachable by free hotel shuttle bus. Bus station at airport is easy to find and bus leaves every 15 minutes. Hotel has modern design, large and well maintained rooms and nice bathrooms. Beds are soft and very comfortable. Shopping Mall and restaurants directly attached the hotel. Ideal for...

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Helpful?
Thank andreas100088
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear andreas100088, Thank you very much for your review of Novotel Citygate. Thank you for sharing information to readers on our unique location and surrounding attractions and facilities. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Reviewed 3 days ago NEWvia mobile

We booked this hotel because i got discount from Le Club Accor Member club... This hotel placed in great location in Lantau Island near to many place. Only 10minutes drive from/to HK International Airport, step to Citygate Outlet Mall, to Tung Chung MRT, also to Ngong Ping 360 station. If you're going to Disneyland, its only take about 20minutes by...

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Helpful?
1Thank Lita H
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Lita H, Thank you very much for your great review of Novotel Citygate and your loyalty to Accor Hotels. We value your feedback and your comments will be shared with the team. Children are certainly welcome at Novotel hotels and I do sincerely hope that any communication with the team in regards to your children did not mar your...

Auckland Region, New Zealand
Reviewed 3 days ago NEW

We generally have transited the USA or Singapore on our trips to Europe. This time we were going through Hong Kong for the first time and looking for a place to stay while in transit to Europe. We were only staying for two nights on the way out and one on the way in; so proximity to the airport was...

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Helpful?
1Thank bluebiker
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear bluebiker, Thank you so much for you very comprehensive review of Novotel Citygate and your loyalty to Accor Hotels. Readers will be very grateful for your insights and information in regards to the hotel, its services, location, accommodation, surrounding facilities and amenities on offer. I am delighted that you thoroughly enjoyed your stay with us and were accorded the...

Devon
Reviewed 3 days ago NEW

Excellent hotel with a very comfortable room (I think it was a slightly larger room than normal) The view from the room was fantastic and the hotel was just 10 minutes from the airport with their free shuttle. There is a good selection of cafes and bars in the adjoining shopping centre but the breakfast was the best selection I...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Robert c
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Robert c, Thank you for your fabulous review of Novotel Citygate. Thank you very much for your positive comments in regards to the accommodation, breakfast and staff interactions. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Reviewed 3 days ago NEWvia mobile

Hello, we spent 3 nights here at citygate with my 2 young kids and my husband. And we were happy and satisfied with this hotel. The things that made us love this hotel: 1. Free airport transfer from the airport to the hotel. 2. Fast check in 3. Clean and spacious room 4. Quite floor, so we can rest 5....

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Helpful?
Thank Sylvia8282
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Sylvia8282, Thank you very much for your wonderful review of Novotel Citygate. I am delighted that you and your family enjoyed your stay with us and that you found the location and surrounding attractions and amenities perfect for your needs. We look forward to welcome you and your family back. Yours sincerely Nicholas Cullum General Manager

Shenzhen, China
Reviewed 4 days ago NEW

This hotel is 10 mins from the airport by Taxi or 15mins by bus (Including waiting time). It is in Tung Chung district near the Tung Chung MTR station which has a direct line to Hong Kong island IFC. Connect to the Citygate mall, there is ample shopping, food, and activities around. You can also take the tramp up to...

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Helpful?
Thank RS8888
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear RS8888, Thank you very much for your great review of Novotel Citygate. Thank you also for sharing with readers the unique location and surrounding attractions and facilities located in the surrounding area. We look forward to welcome you back. Yours sincere;y Nicholas Cullum General Manager

Australia
Reviewed 5 days ago NEW

As a Accord Plus Platinum member, you get room upgrade, a huge plate of fruit/cakes, sparking water and complimentary breakfast at the restaurant (not the club floor). Hotel is only 10 mins from the airport by shuttle bus which runs every 15mins from T2. A shopping mall is adjoined to the hotel. Novotel Citygate is always my first choice when...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank yuanc2017
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear yuanc2017, Thank you very much for your review and loyalty to Accor Hotels and Novotel Citygate. I am delighted to learn that your LeClub Platinum benefits were provided as usual and that we are your preferred choice of hotel in Hong Kong. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Brisbane, Australia
Reviewed 5 days ago NEWvia mobile

The Novotel Citigate is a nice hotel. The rooms are actually really well appointed - and maybe a little business-y. With our room my only issue is that the bathroom had two entrances - one with a door, and one that was obscured by 'corridor turn' but regardless, not closed off. I'm not the greatest fan of hotel rooms with...

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Helpful?
Thank Gavin-Francis
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Gavin-Francis, Thank you for your comprehensive review of Novotel Citygate, it is much appreciated. For future reference, we do have two room configurations in the hotel, the open plan room with open bathroom and rain forest shower which you have described and also the more traditional enclosed bathroom with bath tub. For your future visits kindly inform the team...

Reviewed 6 days ago NEWvia mobile

Stayed here 2 nights with family. As I checked in online and indicated arrival time before 12pm, they really had the room ready by then. An sms was sent to inform me of the status. Free shuttle to and fro hotel is available, starts at 6am at 15min intervals. Tung Chung MTR station was just a 5 mins walk away....

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Helpful?
Thank PDainty
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear PDainty, Thank you very much for taking the time to review your stay with us at Novotel Citygate. Thank you also for providing a comprehensive review of your stay and I am delighted to learn that we exceeded your expectations in several areas. It is great to hear your son enjoyed his birthday with us and the little surprises...

Copenhagen, Denmark
Reviewed 1 week ago via mobile

This hotel has everything you need after a long journey. We had connection rooms at the 20th floor with a great view. The rooms had everything we needed and more. The hotel provide free airport transfer via shuttlebus.

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Helpful?
Thank Peter_on_a_trip
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Peter_on_a_trip, Thank you so much for your review of Novotel Citygate. I am very happy to learn that you enjoyed your stay with us and in particular the accommodation and view. We do hope to be able to welcome you and your family bac when you are next visting Hong Kong. Yours sincerely Nicholas Cullum General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Region: China > Hong Kong > Airport , Lantau Island
Price Range: $199 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, ACCOR, Agoda and Ctrip TA so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#48 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Citygate Hong Kong staff and other travellers.
60 questions
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Questions? Get answers from Novotel Citygate Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you can an executive room is nice”
 of 5 bubbles bluebiker, 16 Jan 2017 | Read review
“Choose the rooms facing the ocean, make sure not facing the highway.”
 of 5 bubbles RS8888, 15 Jan 2017 | Read review
“Higher floor rooms are better. Pool was closed in December and January.”
 of 5 bubbles poochimoochi, 11 Jan 2017 | Read review
“Free shuttle bus to & from airport”
 of 5 bubbles Clement_AUS, 2 Jan 2017 | Read review
“Choose a room with the harbour view.”
 of 5 bubbles MichelAudy, 24 Dec 2016 | Read review
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