Andaz Nanjing Hexi

Andaz Nanjing Hexi

No. 108, Bailongjiang East Street, Jianye District, Nanjing 210019 China
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Room & Suite (47)
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4.5
#168 of 1,029 hotels in Nanjing
4.2 of 5 bubbles
Location
3.3 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Service
3.0 of 5 bubbles
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HOTEL STYLE
Luxury
Business

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No. 108, Bailongjiang East Street, Jianye District, Nanjing 210019 China
Name/address in local language
26Reviews0Q+A5Room tips
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Detailed Reviews
Chris F wrote a review Sept 2023
Shanghai, China
+1
5.0 of 5 bubbles
I booked ANdAZ Nanjing Hexi way before the words came out that everything has come to its right place after months of operation. So my expectation was quite high before arrival. It turns out I am in no way disappointed.

As a Globalist, my free upgrade a river view suite was confirmed two days before arrival when the relationship manager called me to welcome my stay. The suite stretches deep in the order of living room, bath and shower, and bedroom. It gives guests like me a sense of coziness and security because I love to be hiding in there when sleeping. The bath tub is well designed with the thoughts of fitting a person with maximum comfort. The wash basin is open at two sides, allowing two to use it at the same time.

Two layers of shades available on all windows. Topping that with four types of pillows and immaculate bedding, I had a deep and refreshing sleep. Breakfast is continents buffet plus à la carte items. We ordered Nanjing Duck blood vermicelli soup, pancake with fresh fruits, egg combos, Nanjing big soup bun, and xiaolongbao. Every dish is cooked on order and so authentically delicious. We also enjoyed cocktail at the Meet@—the rooftop bar. Late summer breeze and view of Yangtze River is not easy to forget for a long time.

Of coz, hotel’s bragging right comes from its state-of-art gym. The Pilates room is equipped with Canadian brand “merrithew”—a Cadillac trapeze table and ladder barrel and many more. My girlfriend just loved it at first sight. They also hire professional trainers to offer trial lessons for hotel guests. Yoga and fitness room are very spacious with Italian brand TechnoGym equipments. Derek at the front office and the entire team are so caring. It feels like they are not serving you, instead they try to make the place as homely as possible for you. We are already planning for our Christmas weekend stay at Nanjing Hexi. We didn’t even step outside the hotel his time. But if you do want to venture outside, the hotel is internally connected to ifc Nanjing, a mall where top luxury brand stores will open soon but has seen dining options plentiful already: local coffee chains like Manner, SeeSaw, %Arabica, and popular dining options like Putien and my favorite bakery Fascino from Shanghai.

It’s easily accessible by metro from Nanjing South railway station with just under 40 minutes.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Just don’t forget to check out the gym once you arrive.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Nanjing Hexi, 其他 at Andaz Nanjing Hexi
Responded 4 Feb 2024
Dear Sir, we are delighted to have you and your girlfriend stay with us and share your experience in such detail. Your words of encouragement serve as a source of motivation for our continuous progress. We have taken note of your feedback regarding our services, suites, breakfast, party bar, and fitness center and will convey it to the relevant departments. Please feel free to contact us if you have any personalized needs during your stay. We take pride in serving breakfast and are always introducing new local flavors and signature drinks. We hope you will have the opportunity to experience them during your next visit to Andaz. Additionally, we offer preferential experience prices for hotel guests who wish to enjoy Pilates sessions and maintain healthy living habits while traveling. Nanjing ifc mall has embarked on a new journey, and Hexi CBD has undergone significant changes. We look forward to welcoming you back and showing you the new sights and experiences.
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paulchan2022 wrote a review Nov 2023
4.0 of 5 bubbles
Unlike the hotels at the Nanjing traditional CBD (XinJeKou), this hotel is situated at a very convenient location with no traffic congestion. There is MTR in proximity connecting most of the tourist spots in the city. The facade and design of the nearby shopping mall (Nanjing IFC) is eye-catching, and should become another popular shopping centres when fully opened in Dec this year or early next year..
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Nanjing Hexi, 其他 at Andaz Nanjing Hexi
Responded 4 Feb 2024
We are honored that you took the time to share your experiences and feelings with us. Andaz Nanjing Hexi Hotel is located in the Nanjing ifc complex, with direct access to Yuantong Station of Metro Line 2 and Line 10. Shopping and entertainment options are easily accessible, and the Nanjing ifc mall has recently launched a new journey, offering a unique experience for visitors. We appreciate your choice to stay with us and for sharing your experience.
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GuamRich wrote a review Jan 2024
Kunshan, China
4.0 of 5 bubbles
Stayed here for a birthday weekend getaway, beautiful new hotel in a good location. Staff tried and friendly but couldn’t communicate clearly in English, luckily I speak enough Chinese to communicate but a non-Chinese speaker would be challenged. No western food on menus especially room service. Nanjing is the capital city of the Province but felt like I was in a 3rd tier city hotel; big difference between Suzhou in comparison. Hopefully they get an international General Manager to bring that beautiful hotel up to international standards.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Nanjing Hexi, 其他 at Andaz Nanjing Hexi
Responded 3 Feb 2024
Warmest greetings from the Andaz Nanjing and thank you for taking your precious time to let us know your kind suggestions. Please accept our most sincere apologies for the inconvenience you experienced during your recent stay with us. Our concerned department (Front Office, Housekeeping and Food and Beverage team) have indeed duly noted your comments and will be taking action, particularly in those areas that warrant immediate attention, such as attention to details and western food selections on room service menu. On a separate issue, we wish to apologize for the breakdown in our service due to the English proficiency among our team. We will reinforce supervision as well as staff training to ensure that recurrences are followed through correctly. Dear Sir, we highly value any and all feedback from our guests, which as such remains our most important tool to closely monitor and fine tune our service and facilities. We truly appreciate your continued support for our hotel, and we look forward to seeing you again on your next visit to Nanjing!
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roger i wrote a review Nov 2023
4.0 of 5 bubbles
The hotel is very new. The service is fantastic and staffs are very friendly. Good variety of breakfast and the suite have great view.
Johnson Li, Front desk Manager handle our request swiftly and professionally. He greet us always with a pleasant hearty smile. A great asset to the hotel for such good people working fir them.
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Great breakfast with good variety
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Nanjing Hexi, 其他 at Andaz Nanjing Hexi
Responded 4 Feb 2024
We are glad that you enjoyed your stay, especially the breakfast, suites, and colleagues. Andaz Nanjing Hexi blends modern and traditional elements to create a unique and trendy experience that appeals to a new generation of trendsetters. We look forward to welcoming you back and wish you a pleasant day.
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James wrote a review Nov 2023
Canterbury, United Kingdom
+1
5.0 of 5 bubbles
This brand new Andaz really has the wow factor, from the incredible sunset views over the Yangtze to the really nice outdoor terrace on the lobby level (floor 6).

My suite had an unusual open-plan layout though, where I could see the bathtub and bedroom from the living room sofa. A bit weird!

I loved the swimming pool and the small Andaz lounge that serves wine and canapés from 5.30 to 7.30pm. Breakfast was good too.

The staff here are all very young, but didn’t seem overly friendly. Having trained hotel staff in the past I would encourage them to smile more and feel more confident when using English.

A couple of small gripes: there is construction work going on at the adjacent IFC Mall and the Hexi area felt pretty soulless.
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Date of stay: November 2023Trip type: Travelled solo
Room Tip: The hotel is located next to Yuantong Metro station
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Nanjing Hexi, 其他 at Andaz Nanjing Hexi
Responded 3 Feb 2024
Dear James, warmest greetings from the Andaz Nanjing and appreciated for taking your precious time to let us know your kind sharing. We are pleased to hear that you enjoyed our outdoor terrace, swimming pool, breakfast, and Andaz Lounge. We also appreciate your positive feedback regarding the excellent suggestions provided by our colleagues. We will share your comments with our team members and encourage them to greet our guests with a warm smile always. Currently, Nanjing ifc mall is embarking on a new journey, and we are excited to see how it transforms Hexi CBD. We look forward to welcoming you back soon and hope you will enjoy the changes.
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Janice wrote a review Jun 2024
Shenzhen, China
1.0 of 5 bubbles
Poorly insulated room (to the point I thought I was hallucinating when I heard constant small noises and intermittent beep sounds - which the next day turns out to be just the next door guest swiping themselves into the room) - absurdly thin walls and poor choice of materials for construction clearly.

Extremely unresponsive staff, disgusting level of cleanliness. I came across fiber/lint-tainted teacups, tea-stained sink area, foundation-stained makeup mirror and two unidentifiable sticky pieces stuck to the glass decor left by the previous guests. When I thought this was just by chance missed by the cleaning lady and didn't complain immediately, I came back the second night to realize the hotel probably had no proper cleaning protocols - the same issues remained, now even better with my tea/coffee area crammed with used teacups and glasses from the night before - the cleaning lady didn't bother.

Staff members also surely left an impression. Several used straight-up imperatives with guests at breakfast. When one was asked about the absence of glasses near the juice station, he instructed “go fetch them on the other side”, and then later another when asked to help submit an order stated “I’m not a server, go ask a server”, all the while dressing exactly like a server and looking like this is simply business-as-usual.

I found the staff rude (with the exception of Mr. Hu the manager on duty on June 27th and Dylan at the front desk), and the hotel miserably run. This is at best a luxury motel, not an Andaz.

Stay away!
Read more
Date of stay: June 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: STAY AWAY!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alex Yu wrote a review Oct 2023
Taipei, Taiwan
+1
5.0 of 5 bubbles
The last time I stayed at Andaz was during the Shanghai World Expo, and I stayed at the first Andaz in Asia. This trip was actually organized around this one-night stay! I previously purchased five Hyatt brands and received a free room night of any choice below C4. In addition, I had airline miles that were about to expire, so I searched for nearby Hyatts and found that there was a newly opened Andaz in Nanjing, so I started this journey!
Although I am currently only a basic "member", I still receive respect and greetings when I stay at a Hyatt hotel, which feels great! (Compared to Marriott’s speculation that the concentration of high-card members is too high! Hyatt and IHG respect me as an old customer more.)
There was no special purpose for this trip. I just wanted to use up my miles and experience a new hotel. I received an Online Check In invitation the night before check-in, filled in the information, and also filled in the expected arrival at 12 o'clock (early check-in). After checking out of the hotel for one night, I already received a notification from Andaz that "the room is ready", so I took a taxi directly to pick up the room. All the staff (including the doorman, front desk, housekeeping, and pool lifeguards I encountered) It all feels cold, or is this a characteristic of this hotel? But thank you for upgrading my room. The equipment of the new hotel is impeccable. I especially like the large table with wireless charging function facing the window. The USB charging hole next to it is also equipped with Type-C fast charging (which is relatively rare at present). The free Mini Bar is also Not sloppy at all, the bottled water is sparkling water, there is capsule coffee, the cups are complete, there are all kinds of wine glasses and even tea sets, the hair dryer is from Dyson, but ~~~ my favorite bathtub is missing (asked for a suite or above) configuration). The overall experience is very good! But it would be better if it could be warmer! I will continue to support Hyatt and continue to explore more Hyatt brands!
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Google
Date of stay: October 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: 如果想要有浴缸的房型,需預訂套房以上等級
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Tripadvisor Member wrote a review Sept 2023
5.0 of 5 bubbles
房>|商务出差|与您偏好相似
此次打卡南京首家安达仕,坐落于河西CBD中心,和国金ifc相连,装修都体现着当地文化的融入,同时又时髦奢华。房间细节把控不错,功能区划分也合理,摆放家具物品都很新,干净卫生,戴森吹风机、Minibar免费好评。坐在户外花园非常轻松惬意,健身房专业,还有普拉提教室,让人意外!重点要说一下服务,服务出乎意料的好,礼宾部热情专业又积极,在南京星级酒店中首屈一指
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Nanjing Hexi, 其他 at Andaz Nanjing Hexi
Responded 4 Feb 2024
尊敬的宾客您好,欢迎您莅临南京潮流聚集地一一南京河西安达仕。我们内部设计由新加坡Avalon Collective设计事务所主理以南京目的地文化为底蕴,运用现代典雅的室内设计,一些客房细节与整层的活力健身区域,都为客人打造惬意舒适空间,旨在重新定义奢华活力生活方式。宾客可以在摩登精致风格的空间内享受放松舒适的体验。有关您对我们礼宾服务的肯定,让我们倍感荣幸,我们将继续努力!期待您再次到访,祝您生活愉快。
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A Tripadvisor Member wrote a review Sept 2023
5.0 of 5 bubbles
第一次入住,非常喜欢。房间风格时尚中蕴含传统的元素,非常炫。床垫,枕头不硬不软,一整晚的睡眠非常好。早餐也非常有特色,竟然还有皮肚面,意想不到啊。下次来还会住这儿
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Nanjing Hexi, 其他 at Andaz Nanjing Hexi
Responded 4 Feb 2024
尊敬的宾客您好,感谢您的分享,非常开心了解到您在南京河西安达仕度过了愉快的时光,并特别对我们的早餐、床品细节的认可。餐饮是凯悦酒店集团的一张名片,酒店早餐半自助辅以零点,同时供应南京本地特色美食。期待您再次回来,祝您生活愉快。
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A Tripadvisor Member wrote a review Sept 2023
5.0 of 5 bubbles
酒店地理位置优越,交通便利,而且酒店很新,大堂并非传统设计的那种。房间还不错,整体符合我的心理预期,早餐也很奈斯,最后还有就是宾客服务中心的cici也很好,有问题都能帮忙耐心解答。
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Nanjing Hexi, 其他 at Andaz Nanjing Hexi
Responded 4 Feb 2024
尊敬的宾客您好,感谢您选择并下榻南京河西安达仕酒店。酒店下楼即可抵达地铁2/10号双线、有轨电车停靠站;酒店公区电梯、6层直连南京ifc商场,出行购物娱均十分便捷。您对cici的鼓励我们会与团队分享。期待再次莅临酒店,预祝您拥抱“Fun仕”美好的每一天!
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Janice wrote a tip Jun 2024
Shenzhen, China6 contributions2 helpful votes
1.0 of 5 bubbles
"STAY AWAY!!"
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James wrote a tip Nov 2023
Canterbury, United Kingdom89 contributions46 helpful votes
5.0 of 5 bubbles
"The hotel is located next to Yuantong Metro station"
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roger i wrote a tip Nov 2023
1 contribution
4.0 of 5 bubbles
"Great breakfast with good variety "
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Chris F wrote a tip Sept 2023
Shanghai, China44 contributions17 helpful votes
5.0 of 5 bubbles
"Just don’t forget to check out the gym once you arrive."
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Trek796790 wrote a tip Aug 2023
New York City, New York15 contributions13 helpful votes
1.0 of 5 bubbles
"Bad value for money as this property is not worth C4 in Hyatt's system. C2 at best and poor Globalist recognition. "
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PRICE RANGE
S$191 - S$213 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuNanjing
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ANDAZ NANJING HEXI (S̶$̶2̶0̶8̶) S$191: UPDATED 2024 Hotel Reviews, Price Comparison and 114 Photos (China) - Tripadvisor

Frequently Asked Questions about Andaz Nanjing Hexi
Which popular attractions are close to Andaz Nanjing Hexi?
Nearby attractions include Nanjing Eye (1.0 km), Nanjing Olympic Gym Center (0.8 km), and Jiaye International Council of Shopping Center (0.3 km).
What are some restaurants close to Andaz Nanjing Hexi?
Conveniently located restaurants include Wan Li Restaurant, Vancouver Grill, and Food Studio.
Are there any historical sites close to Andaz Nanjing Hexi?
Many travellers enjoy visiting Memorial Hall Of The Victims In Nanjing Massacre (4.3 km), Qin Huai River (6.2 km), and Gans' Family Courtyard (6.1 km).
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