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Crowne Plaza Nanjing Hotel & Suites

Hotels.comUS$71*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$71*
US$71*
US$71*
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Crowne Plaza Nanjing Hotel & Suites
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393 Reviews from our TripAdvisor Community

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Showing 122: English reviews
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Hartlepool, United Kingdom
Reviewed 4 weeks ago via mobile

Being the first time in China expectations were high as we booked first class all the way . This hotel was the worst , apart from being on the 48 floor , views fantastic , the condition of our room disgusting. Enter on ground level , reception on the 7th floor , breakfast on the 9th , felt like a...

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Helpful?
Thank dcoach1190
CPNJ2001, Public Relations Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you for taking time out of your busy day to leave us a candid review.= I would like to offer a sincere apology. I apologize for any inconvenience that you have experienced. Because customer service is very important to us, I will forward your concern to the administration and supervision authorities of the hotel and our Guest...

Los Angeles, California
HOTEL’S FAVOURITE REVIEW
Reviewed 29 November 2016

The hotel is in the middle of the busy city, yet the room was extremely quiet. You could see the traffic below but you could not hear it. As a light sleeper I loved it. The room was perfectly clean and comfortable. The staff was wonderful and stretched out to assist with my needs. English spoken by many. As a...

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Helpful?
Thank Henry099
About Hotel's Favourite Review
CPNJ2001, Public Relations Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We appreciate your loyalty as a Platinum IHG® Rewards Club member. We are also very happy that you enjoy your staying here! A positive guest experience is something our staff takes great pride in, so we value your feedback. It is our pleasure to serve...

Finland
Reviewed 17 March 2017 via mobile

No prob with whatsapp video call! Good location, got taxi easily on both mornings. Interior or room a bit dated, but basically clean. Not much noise fron street side to 43rd floor. Golden eagle mall just next to the hotel, losts of options to eats out.

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Helpful?
Thank kokkonenfi
CPNJ2001, Public Relations Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Wilmslow
Reviewed 11 March 2017

My stay at the CP Nanjing was OK, but compared to other IHG properties in mainland China it did not quite match my expectations. Firstly the layout of the hotel is a little irritating (reception on the 7th, restaurants on the 9th and then rooms 30-ish +). This would be fine if the lifts were quick. Also the lift is...

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Helpful?
Thank Stanchion
CPNJ2001, Public Relations Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thanks very much for choosing our hotel during your stay in Nanjing. Also thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...

Clarks Summit, PA
Reviewed 14 February 2017

The Hotel is a comfortable place to stay. But there is the potential for confusion as there is another Crown Plaza at a different area of the city. Rooms are large and well appointed. Reaching the parking area is difficult and very uncomfortable. Breakfast buffet is adequate and service is good. Initially front desk tried to delay check-in, but I...

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Helpful?
Thank spc354
CPNJ2001, Public Relations Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. I would like to offer a sincere apology. I apologize for any inconvenience that you have experienced. While we will share your comments with related department for improving our service skill.Once again, thank you for your precious time and we do look forward to welcoming...

Belfort, France
Reviewed 12 February 2017 via mobile

This hotel exists already for many years in Nanjing and is very well located close to Xinjiekou. Obviously rooms haven't been refurbished for long even if they are clean and properly equipped. Breakfast is good value for the price.

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Helpful?
Thank Baliren80
CPNJ2001, Public Relations Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel, We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that...

Vienna, Austria
Reviewed 3 February 2017

Excellent location, but taxis rare at peak hours. The hotel is in an office block complex with the concierge on the ground floor and 'lobby' on a high floor which causes communication issues. English is sparse. One concierge didn't know the workd for airport.

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Helpful?
Thank HumphreyHawksley
CPNJ2001, Public Relations Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We are located in the downtown. Many shopping malls and supermarkets just next to us. The metro station Xinjiekou just 1 minutes walk from our hotel. The historic spots like ChaoTian Palace, The Presidential Palace will take you about 15 minutes walk. While we understand...

Manchester, United Kingdom
Reviewed 30 October 2016 via mobile

Stayed for 1 night. Located in an office building. Entrance is on ground floor, reception on the 7th and breakfast on yet another floor. All public areas are very gaudy. I was told I was being upgraded from a superior room to a suite. I would hardly call it a suite - there were a couple of what appeared to...

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Helpful?
Thank adeandyo
Management response:

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. I will forward your concern to the administration and supervision authorities of the hotel and our Guest Relations Department. Rest assured that these issues will be looked into....

Saline, Michigan
Reviewed 21 October 2016 via mobile

Luckily I only had to stay one night. They first asked me if I would take a smoking room and I said no. So they upgraded me to a non smoking room (allegedly). The suite was fairly large but smelled of smoke and the clothes I slept in smelled like smoke the next morning. The room was dated, not very...

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Helpful?
Thank Intopia
Management response:

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for any inconvenience you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely

Shanghai Region, China
Reviewed 29 August 2016 via mobile

I have been coming to the Crowne Plaza in Nanjing for years as our office is located in the same building. However, the hotel is below standard and really just so so. Old, worn out, not really clean, hardly English speaking staff, bad food and drinks quality, poor service... I would not stay for a single night if it was...

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Helpful?
Thank DrGRO
Management response:

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing.I would like to offer a sincere apology. I apologize for any inconvenience that you have experienced. Because customer service is very important to us, I will forward your concern to the administration and supervision authorities of the hotel and our Guest Relations Department. While we...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Crowne Plaza Nanjing Hotel and Suites conveniently located in the business and commercial center of the vibrant city of Nanjing, with exceptionally easy access to neighboring corporate offices, luxury shopping centers, banks and other financial institutions. Crowne Plaza Nanjing, tallest hotel in the city, occupying the floors of 37-51 in a commercial complex offers a panoramic view of the entire city. The hotel has 282 well furnished guest rooms, majority of which are over 60 square meters, providing all the comfort and business facilities that frequent business travelers may expect. Crowne Plaza Nanjing offers two dining experiences. Angus Grill, an elegant grill room with comfortable surrounding, serves quality steak and seafood. Spice Market offers all day international buffet with a wide selection of worldwide wines. Like every other Crowne Plaza sister hotels, Crowne Plaza Nanjing, with state of the art meeting facilities, is committed to deliver the brand promise to make every event of yours a great success. Crowne Plaza Nanjing is 42 kilometers away from Nanjing Lukou International airport, 15 minutes from railway station and most scenic spots in town. ... more   less 

Additional Information about Crowne Plaza Nanjing Hotel & Suites

Address: No.89 Hanzhong Road, Baixia District | Golden Eagle Plaza A, Xinjiekou, Nanjing 210029, China
Region: China > Jiangsu > Nanjing
Price Range: $112 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Nanjing Hotel & Suites 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Crowne Plaza Nanjing Hotel And Suites
Crowne Plaza Nanjing Hotel Nanjing
Hotel Style:
#11 Spa Hotel in Nanjing
#19 Best Value Hotel in Nanjing
#29 Luxury Hotel in Nanjing
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Questions & Answers

Questions? Get answers from Crowne Plaza Nanjing Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor to get above the smog”
HumphreyHawksley, 3 Feb 2017 | Read review
“Choose corner rooms on non smoking floors if you do not smoke.”
gnoh89, 19 Sep 2014 | Read review
“Go as high as you can to avoid road noise.”
DHGreen, 18 Jun 2014 | Read review
“High floors, away from the lifts”
traveller_au97, 10 Mar 2014 | Read review
“- Upper level rooms to avoid noise of the surrounding construction sites. - Rooms above the main entrance of the hotel are located away from the main roads which cross before the hotel.”
Brugst, 3 Sep 2013 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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