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Jl Jend Sudirman No. 36, Jakarta 10210 Indonesia
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Lowest prices for your stay
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US$164
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Free cancellation until 17/12/22
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Traveller (579)
Room & Suite (62)
Videos (2)

About

#34 of 1,238 hotels in Jakarta
Location
Cleanliness
Service
Value
Travel into a nostalgic journey inspired by a bygone era of The East. The Orient is a space where culture meets, the community begins, and memories are made. A cabinet of curiosity designed by worldrenowned architect Bill Bensley where the past and craftsmanship are captured in an unexpected way. Surrounded by Jakarta’s stunning skyscrapers, the rooms at The Orient Hotel Jakarta takes urban escapism to a new level. Each unit is unique with detailed custom breathtaking city views and high-end amenities. Restaurant's & Bar Discover various offerings of creative culinary destinations at The Orient. Carefully curated by talented teams, our restaurants, and bars define a modern approach to the classic menus to create unique experiences. Our dinning restaurants are :Caspar Spanish restaurant and Lounge , Furusato Izakaya, The Library Lounge
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Banquet room
Meeting rooms
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Yoga room
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Poolside bar
Car hire
Taxi service
Spa
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Boutique
Languages Spoken
English, Indonesian
338Reviews0Q+A23Room tips
Traveller rating
  • 316
  • 13
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Most Recent
Beby F wrote a review Yesterday
1 contribution
helpful team, great ambiance, over all awesome!! Visited the Club at afternoon, which turned out to be a great experience. From the chic new decor to the delicious food, EVERYTHING I tried tasted so good.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jessica S wrote a review Jan 2022
54 contributions28 helpful votes
+1
Hotel's Favourite
The Orient hotel exceeded my expectation for non international hotel chain. The location is superb, located in Jl Sudirman, close to Benhil area, making it easy for us to order GoFood as the Benhil area is very famous for its great local delicacy with great varieties. Also, the hotel is located above Caspar and next to Furusato Izakaya, the famous bar and Japanese restaurants making The Orient Hotel a great place for staycation, without the need to worry for searching for good foods nearby. The room size is pretty small but the room design is very unique. The hardware of the room is pretty good with imported Italian sanitaire brand. The staffs are very attentive, easy to reach and show a very good attitude towards the guest. One thing I dislike about the room is the room layout which is abit weird, where the toilet is far separated from the wash basin and shower room. The minibar is totally free of charge and the toilet amenities are from Bvlgari which I believe the only 5 star hotel that provides Bvlgari amenities in Jakarta. The breakfast selection is rather limited but it was totally great and surprisingly very tasty! The breakfast is at Caspar outdoor area, and it is based on order basis instead of buffett style like in other 5 star hotels. The hotel is also equipped with great infinity swimming pools, with a small sliding area for kids. There was also a jaccuzi next to the pool but unfortunately when i stayed, the water is cold, which I believe jacuzzi is best with warm water. Gym is also available and used together with the Sudirman Suites residence, but the gym is very small and the equipments arent very complete for a proper work out session. There is also a library available for the guests to hang around with the interesting interior design. Overall, i will come back again at the Orient and for those who still search for hotel in Sudirman area, the Orient hotel will be a great choice for you. the hotel is very new and only 3 months old by the time i stayed. I hope the Orient hotel will be be able to be consistent in providing its great service for the future years, as i notice from all 5 stars hotel in Jakarta (yes, i have stayed in all 5 stars hotels in Jakarta already) not many are able to provide great service to its guests in the subsequent stay. There were a few 5 stars hotel that were able to be consistent and always offer great service in my subsequent stays, but not many. So i hope you guys will strive and manage to be consistent to keep all the best service every time for every guest.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Luis Daniel Garcia, Director General at The Orient Jakarta, a Royal Hideaway Hotel
Responded 6 Jan 2022
Dear jessicasG8828DE, WOW, that was great! Thank you very much for sharing your Hotel experience with the TripAdvisor community!! What a delight to read of your amazing feedback! Thank you so much for your extensive review of our Hotel. We truly appreciate your time to describe your experience and the kind words about our service, staff, design, location, details,… Please know that we are also committed to providing the best experience to our guests, and will look into how we can improve this issue you highlighted and will take necessary corrective action. We greatly appreciate your kind patronage and look forward to welcoming you back soon . Once again, thank you for your detailed feedback as it helps us do better. Yours sincerely Luis Daniel Garcia, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kean wrote a review Yesterday
1 contribution
Never seen an interior design like this before. The Orient hotel concept is superb with the ambiance and Christmas decor. The overall vibe of being in this hotel is two words majestic and exclusive. Would totally visit again.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Daniel Garcia, General Manager at The Orient Jakarta, a Royal Hideaway Hotel
Responded yesterday
Dear Kftkin, Thank you for taking the time to share your positive experience with us. The entire team is delighted to know that you had a great experience in our Hotel and you very much enjoyed the Hotel design concept and the ambience. I am truly pleased to hear of your awesome experience on this occasion. Once again, thank you for the lovely review. It was great having you stay with us and we are definitely looking forward on welcoming you back in a near future. Best regards, Luis Daniel Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flamell P wrote a review Yesterday
1 contribution
Superb location at the heart of central jakarta with lots of skyscrapers view. Excellent costumer service and shout out to Callista at the front desk!! Definitely come here again and will recommend to friends!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Daniel Garcia, General Manager at The Orient Jakarta, a Royal Hideaway Hotel
Responded yesterday
Dear Flamell P, Thank you for having taken the time to share your impressions of your recent visit to The Orient Jakarta. It was great having you stay with us. We are truly happy that you had a great stay and very pleased to read that you enjoyed the Hotel view, the location, and the friendliness of our staff. Your comment has been shared with the entire team, and personally to Callista. The most that we can ask for is that our guests be happy. And when we see it, like we did with you, it makes us very satisfied. It is an honor for us to be of your service and we look forward to welcoming you back on your next visit. Kind regards, Luis Daniel Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
alexvasilkevich wrote a review Yesterday
Chicago, Illinois1 contribution
We've chosen this hotel for our special stay in Jakarta - special event for our couple. The hotel is amazing with brilliant views, nice design, etc. King size bed and mattress was fantastic. We've chosen one of the most expensive room types for 2 nights. We were super happy initially, but then experienced issues with several service related things: - On one of the mornings I tried calling room service to order food for 30 minutes and no one responded. I asked reception to reach them and call me back - Breakfast in the room was super boring and not tasty. Selection of breakfast should be improved, lots of room for chef there - We wanted to spend both nights in the hotel restaurants. But even though we've booked it in advance, no one told that there is a special even in rooftop restaurant on Thursday. Ok, we rescheduled this to another place. On Friday we wanted to have a dinner in Caspar restaurant, but suddenly found they don't serve food due to their special event. We wanted to have steaks and wine and couldn't. Other restaurants in the hotel were either fully booked or didn't work for different reasons.. So we spent that night moving between venues until we got angry and found some manager at Caspar restaurant. Who helped us to arrange a seat in the "fully booked" Japanese place (which was nice). Why not tell us in advance that restaurants are booked? Why not tell us at least on reception? Also to mention that different managers at the hotel didn't know something is closed for a special event and kept sending us to places that could't accept us.. Disappointing is the least I can say - WiFi was awful, we couldn't load our files or even load youtube video without interruption Lots of room to improve the service, communication between staff and training. Also please improve breakfasts which are not good enough for 5-star
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: December 2022
Value
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Daniel Garcia, General Manager at The Orient Jakarta, a Royal Hideaway Hotel
Responded yesterday
Dear alexvasilkevich, Thank you very much for taking the time to write your experience at The Orient Jakarta. It is greatly appreciated, as we will use your feedback to create a better customer experience. We are very sorry about your concerns and observations and please rest assured that I have personally investigated all listed matters with my team. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. I truly understand the unpleasant experience on your recent visit, and it had changed your whole impression about our hotel. Indeed, we have a lot of new staff, and you're right we should inform you about all events that are taking place in the hotel. I am sorry we failed you so badly but on to end on a positive note I was delighted you enjoyed the hotel design and your Orient room. Once again, thank you for your review and we would be obliged if you give us an opportunity to serve you again and restore your confidence in The Orient Jakarta. Kind Regards Luis Daniel Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ericcsetiawan wrote a review 6 Dec
Denpasar, Indonesia1 contribution
Service was slow during breakfast, and food portion was too small especially Japanese menu, the salmon was super small its suitable for kid not for adult. When i order extra salmon it took soo long about 20-30minute. Ans service super slow. And breakfast its alacart not buffet. However, hotel service was good especially their housekeeping was really nice and helpful. Front office also nice and fast response when i hv trouble on my head shower. Hotel room its really comfortable and amazing.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Daniel Garcia, General Manager at The Orient Jakarta, a Royal Hideaway Hotel
Responded 2 days ago
Dear ericcsetiawan, Thank you very much for taking the time to write your experience at The Orient Jakarta. We are truly happy that you've liked the room's view and thank you very much for your appreciation towards our staff hotel service. It is our aim to present our guests with an unforgettable memory of their stay with us. Regarding the inconvenience caused in the service received during breakfast, on behalf of the hotel, please accept my most sincere apologies. Let me assure you that what you experienced is not the standard that we provide to all our valued guests. We have discussed all the issues internally and have also addressed these matters to F&B department to improve our service and train our staff to ensure this never happens again in the future. Once again, thank you for your review and we would be obliged if you give us an opportunity to serve you again and restore your confidence in The Orient Jakarta. Kind regards, Luis Daniel Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GLOBAL ADVENTURE wrote a review 6 Dec
Manchester, United Kingdom872 contributions260 helpful votes
The Orient hotel location is central, Check in was fast and staff very friendly, my room was Beautiful with nice views of the city , the lobby has a unique design , breakfast was nice , loved the pool , one of the best in Jakarta , the library lounge is nice the décor amazing, would definitely recommend this hotel ,
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Daniel Garcia, General Manager at The Orient Jakarta, a Royal Hideaway Hotel
Responded 2 days ago
Dear GLOBAL ADVENTURE, Thank you very much for taking the time to write your experience at The Orient Jakarta. We are very pleased to read that you enjoyed the Hotel, our infinity pool, the library lounge and the friendliness of our staff. We are so pleased to know that you have enjoyed your stay at our hotel. It is our pleasure to service you again Once again, thank you for the lovely review. It was great having you stay with us and we are definitely looking forward on welcoming you back in a near future. Best regards, Luis Daniel Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mdarmawan wrote a review 5 Dec
Jakarta, Indonesia5 contributions16 helpful votes
we counter some issue during check in process. check in around 5pm and they said the system was down and we need to wait at the lounge until the room was ready. after we check back with the reception, finally they give us the room key. when we get in to the room, it appear the room type was not what we order from. we order deluxe room and when we call the reception for the room type, they said it was superior. we asked them to check on our reservation and they admit it was the room type. they move us to grand deluxe instead after that. finally they settle the problem, but we're wondering if we're not call in to check the room type, then we will be staying at a lower room type then what we pay from. during breakfast, the waiter somehow taking our order and put the table number not for our table. couple of times they bring in the food to the next table, which they didn't order. we order porridge and after couple of time checking with them since the food not come out yet, they give us the porridge but it was cold. it seems it's been there for a while since they mistakenly bring the food to other table and they didn't claim it. it happens to our coffee order as well. some suggestion: train the waiters for taking order and make sure to enter the correct table number as ordered.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Daniel Garcia, General Manager at The Orient Jakarta, a Royal Hideaway Hotel
Responded 3 days ago
Dear mdarmawan, Thank you very much for taking the time to write your experience at The Orient Jakarta. We are very sorry about your concerns and observations and please rest assured that I have personally investigated all listed matters with my team. We certainly had a systems problem, and it was a challenge to do the manual process, as we couldn't see in the system what type of reservation you had, thanks for letting us know and I'm glad to hear that the whole incident was resolved, and you were upgrade to a Grand Deluxe room, by other hand if you didn't mention it and we realize later, we will compensate you somehow. Regarding the inconvenience caused in the service received during breakfast, on behalf of the hotel, please accept my most sincere apologies. Let me assure you that what you experienced is not the standard that we provide to all our valued guests. We have discussed all the issues internally and have also addressed these matters to all related departments to improve our service and train our staff to ensure this never happens again in the future. Please note that we take all feedback of our guests very serious since it is our utmost mission to exceed expectations and create enchanting experiences. Once again, thank you for your review and we would be obliged if you give us an opportunity to serve you again and restore your confidence in The Orient Jakarta. Kind regards, Luis Daniel Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yoseph L wrote a review 3 Dec
Jakarta, Indonesia28 contributions9 helpful votes
Very well maintained, very friendly staff. Front desk staffs at the reception was very helpful during check in process, got us a splendid upgrade. The pool staffs also very friendly and helpful. A hidden gem in the middle of busy Jakarta. In short it was a very delightful experience.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Daniel Garcia, General Manager at The Orient Jakarta, a Royal Hideaway Hotel
Responded 3 days ago
Dear Yoseph L, Thank you for taking the time to share your positive experience with us. The entire team is delighted to know that you had a great experience in our Hotel and you very much enjoyed the Hotel design concept and the service of our staff. We are very glad to hear that you received a memorable experience with our team. Your comment has been shared with the entire team. We look forward to welcoming you back soon to The Orient Jakarta. Best regards, Luis Daniel Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Naney Dwianthy wrote a review 3 Dec
7 contributions1 helpful vote
It would be perfect if you can serve scones for afternoon tea. The bathroom was a bit dirty and smelly even for me, a person with a damaged olfactory nerve. Fauziah & Annisa are the sweetest waitresses. Very polite and friendly. Overall it’s a perfect place to wait for your afternoon meeting (the one that gets delayed) away from the chaos of Jakarta streets.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Luis Daniel Garcia, General Manager at The Orient Jakarta, a Royal Hideaway Hotel
Responded 3 days ago
Dear stdanelladwi, Thank you very much for taking the time to write your experience at The Orient Jakarta. We are delighted to hear that you very much enjoy the afternoon tea and we appreciate your recognition of Fauziah & Annisa. I am sure they will be proud to read your compliment. We have taken note on your comments about adding scones on the afternoon tea and our pastry management team will work on improving this to make the overall experience better. Please rest assured, we have highlighted the cleaning of the bathrooms to the concerned team for immediate review. I assure you that we will take the appropriate measures. Your feedback is highly appreciated, as we are striving to be better all the time. We are looking forward to have you staying with us again soon, and it would be a great pleasure to serve you more. we all look forward to welcoming you back soon. Kind regards, Luis Daniel Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$153 - US$198 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
153
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THE ORIENT JAKARTA, A ROYAL HIDEAWAY HOTEL (S̶$̶2̶2̶9̶) S$168: UPDATED 2022 Reviews, Price Comparison and 646 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about The Orient Jakarta, a Royal Hideaway Hotel
Which popular attractions are close to The Orient Jakarta, a Royal Hideaway Hotel?
Nearby attractions include Culinaria Modena (Cooking Course) (0.8 km), Plaza Semanggi (0.5 km), and Cinemaxx Plaza Semanggi (0.5 km).
What are some of the property amenities at The Orient Jakarta, a Royal Hideaway Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Orient Jakarta, a Royal Hideaway Hotel?
Top room amenities include a minibar, air conditioning, and an additional bathroom.
What food & drink options are available at The Orient Jakarta, a Royal Hideaway Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Orient Jakarta, a Royal Hideaway Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Orient Jakarta, a Royal Hideaway Hotel?
Conveniently located restaurants include PASOLA Restaurant, La Brasserie Restaurant, and Rasa Restaurant.
Are there opportunities to exercise at The Orient Jakarta, a Royal Hideaway Hotel?
Yes, guests have access to a pool, a fitness centre, and a yoga room during their stay.
Does The Orient Jakarta, a Royal Hideaway Hotel have airport transportation?
Yes, The Orient Jakarta, a Royal Hideaway Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Orient Jakarta, a Royal Hideaway Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Orient Jakarta, a Royal Hideaway Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Orient Jakarta, a Royal Hideaway Hotel?
The staff speaks multiple languages, including English and Indonesian.