excellent for all about this hotel, namely: the hospitality of the staff, their fast response, their big smile, etc., excellent also for the quality of the room, the quality for the food. no words but EXCELLENT!
I stayed 16/11/22-18/11/22 (2 days) in room 604, old hotel but elegant and luxurious. swimming pool is small but the view is nice, the pool attendant is friendly. overall from check in hotel to check out everything the service employees are okay, keep it up. one more buffet food is delicious but not much variety.
Best Decoration EVER I've been to several hotel in Jakarta and Bali! But Gran Mahakam. has the most beautiful Decoration ever.. IT's very unique , like winter season with snow ball over on it and lighting
Great food, facilities, and cleanliness. Hospitable staff, big room, instagramable, aesthetic place. Nice view, good price, and the room smell good First time i stayed here, Would come to visit again ;)
Every staff was very professional and nice. Good service, and good ambiance. The food also tasty. The room is very nice, clean, and comfy with classy & elegant interior. It's such a great choice to stay!
I have stayed in this hotel during one of my business trip and was pleasantly surprised with this hotel! Right in the middle of the Jakarta hustle and bustle, The hotel has a variety of very affordable rooms, all well equipped and comfortable. Clean bathrooms and variety of amenities. Very friendly staff - special credit goes to barman Bambang - service with a smile ! Great location in general loads of eateries around the hotel . Would book again !
The staff in this hotel are the most helpful, courteous and friendly staff I have ever encountered. Ms Dewi is customer services solved a whole series of logistical issues, including antigen tests. Everyone in this hotel does everything with a smile. It has great facilities and exceptional staff.
the service was the worst i had ever got from any hotel i went to. The room bed sheet and cover was dirty. I keep asking them to change it but they don’t have the clean one. When I asked the manager, he said that what they have (the best answer I had ever heard) and when I was angry because they can’t give me the clean bed sheet and cover, they sent securities to thretening will kick me out of the hotel. That was my first and last visit to this hotel.
They charged me more than it had to, and the process of returning the money to my Credit Cards take months. I want to close my credit card (CC), but because of this I can't because I have to wait until this hotel returns the money to my CC. After 2 months this hotel returned the money, but it is too late. Now I have to pay the annual fee of my Credit Card again. And I feel that the manager of the hotel relinquished responsibility from this matter. BTW the room services were very slow. My advice, just look for another hotel.
The Gran Mahakam Hotel has a great location near shopping, the metro transit, and safe nightlife. The hotel is next to a walking garden area and a park is next to the garden. The room had all the amenities to keep me comfortable. The pool area was enjoyable and was well maintained. The staff consistently made me feel special, kept my room refreshed, and there were great choices for breakfast and menu items. The staff was helpful in recommending places to visit and best way to travel. The management is exceptional here. When I return to Jakarta for business or personal I will stay here again.