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JW Marriott Hotel Jakarta

1,360 reviews
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Traveller (607)
Room & Suite (237)
Dining (51)
Overview
  • Excellent64%
  • Very good28%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from JW Marriott Hotel Jakarta
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,360)Write a Review
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1 - 5 of 1,195 reviews
Reviewed 2 days ago

Not my first time in Jakarta but first time in JW Marriott Jakarta. Staff were exceptionally friendly and sincere. The lady at the hotel lobby door (I should have asked for her name) went the extra mile in service on several occasions. When I needed...More

Thank HweeCher
Reviewed 4 days ago

Brilliant Place to stay, Outstanding Staff in all departments from Chefs the Executive Lounge to Restaurants - House Keeping & Check In and Check Out Customer Care at the Heart of all things. Flawless care, very Professional in the Hospitality. Great Staff makes Great StayingMore

Thank WALLY M
Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 3 days ago

Dear Wally M, I am very happy to hear that you were enjoying your stay with us. Your valuable and positive feedback will be relayed immediately to my team to continue motivate them in providing superior services. Thank you for your constant loyalty towards JW...More

Reviewed 4 days ago

From the moment I entered the hotel everyone was friendly and helpful and nearly every person greeted me by name. How do they manage that? Pick and Transport to hotel and check in was seamless. Greeting at the desk was very friendly, and she came...More

Thank jadedtravelista
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 3 days ago

Dear jadedtravelista, Thank you for sharing your experience at our hotel and for your positive comments. I am glad that you enjoyed your stay. Our associates are truly inspired by your feedback and it motivates them do better. With a mission to provide superior customer...More

Reviewed 4 days ago via mobile

The hotel I am.sure knows who I am. But I just wanted to compliment the current refurb. The choice of carpet colour drapes and the bed side updates is excellent and I would have to say in terms of colour choices made fantastic. It's really...More

Thank Mark F
Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 3 days ago

Dear Mark F, I am delighted to hear that the current renovation project was up to your liking. Your feedback had been shared with our higher management and they were very happy to hear that we can elevate your experience further at JW Marriott Jakarta....More

Reviewed 1 week ago

Marriott Jakarta doesn't have the latest design, but its service is absolutely unbeatable. It is hard to think of anything better in that respect. If you are going to have meetings close by Marriott shuttle is available for free. Again the service attitude is great....More

Thank LinenBank
Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 1 week ago

Dear LinenBank, Thank you for your time in sharing your experience with us. With a mission to provide superior customer services, I am delighted to hear that our services have met your expectation. I am also glad to inform you that we are in currently...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free Internet
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$110 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#14 Luxury Hotel in Jakarta
#15 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$110 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#14 Luxury Hotel in Jakarta
#15 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (607)
Room & Suite (237)
Dining (51)
Pool & Beach (26)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
bdd45
4 August 2017|
AnswerShow all 3 answers
Response from mirko m | Reviewed this property |
I have no idea, never tried. Why would you have a sauna in Jakarta ????
0
Votes
silveritte
17 July 2017|
AnswerShow all 2 answers
Response from Aaron V | Reviewed this property |
It depends which departments you want to contact sales / reservation or customer care.
0
Votes
ushawar
27 May 2017|
AnswerShow all 2 answers
Response from carlconley | Reviewed this property |
Yes, Silver bird pick up at airport. 400,000 IDR about 30 dollars. You can also take a blue bird taxi but there is a waiting line. With Silver Bird it's executive no-wait service all the way. They use Mercedes Benz.
0
Votes
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123
Room Tips
"Ask for Higher Floor with Breakfast and Breakfast is outstanding"
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"a high room will offer city views, either side of the hotel"
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"Excellent service"
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"Good location in strategic district. Facing to the south aspect would be more quiet."
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