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JW Marriott Hotel Jakarta

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#12 of 442 Hotels in Jakarta
Certificate of Excellence
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994 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Jakarta
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Showing 878: English reviews
Atlanta, United States
Reviewed 1 week ago

Very nice. Lives up to Marriott expectations. Nice concierge lounge. Very attentive staff. Excellent restaurant. Good location. I felt safe and secure. Clean comfortable room. The only thing missing was a gift shop.

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Helpful?
Thank Kevin H
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, It was a real pleasure to have you staying in residence at JW Marriott Jakarta. I am delighted to read that you found our team helpful and attentive. Feedback such as yours is always very encouraging and is very important to us. Our dedicated teams of associates do try their best to accommodate all our guests’ needs...

Reviewed 1 week ago via mobile

Great place. But felt a little nervous with all the security checks upfront. Did a mistake of picking a smoke room been a none smoker. They didn't have none smoking rooms with king size beds. However, rest of the stay was pleasent. Good place will recommend

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Helpful?
Thank Peshele R
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking time out to give us feedback and for sharing your experience with us during your stay at the JW Marriott Hotel, Jakarta. I am pleased to learn that you had a wonderful stay with us and especially pleased with overall services we provided. I appreciate your kind understanding on the hotel's security procedure,...

Singapore
Reviewed 1 week ago

Regular visitor to this hotel for the past 5 years. This time my experience was bad. Rooms were smelly, internet was bad (though they apologized) service level has gone down considerably both in the lounge and breakfast area, except for few old people who can recognize me.

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Helpful?
Thank bkrish1911
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, We would like to thank you for taking the time and sharing your excellent feedback regarding our services and facilities. We are very pleased to know that for the past five years you have been our loyal guest and satisfied with overall services we provided. On behalf of the hotel management, I do sincerely apologize for any...

Brussels, Belgium
Reviewed 1 week ago

Araised at 3pm local time to find the room wasn't ready. I wasn't the only one and all those affected had to sit in the lounge for an hour to wait for rooms to be prepared. Very frustrating after a full day travelling to get there.

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Helpful?
Thank Euan M
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, On behalf of our management team, we would like to sincerely apologize for any inconvenience that you experienced during check-in process. We have notified our front office team, and our associates are working to improve the service quality especially during the morning hours. Once again thank you for your valuable feedback which would help me and my...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

I had a great stay. Fantastic buffet breakfast and you won't be disappointed! Very comfortable bed and quiet a room. Nice bar to relax in after a busy day. I found all the staff very helpful, polite and with a smile on their face. The pool nice and clean. For those sunbathing the sun can be blocked part of the...

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Helpful?
Thank SteveJane2
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, I would like to express my sincere gratitude to learn you having an exceptional stay experience with us. I am pleased to learn that you had a wonderful stay with us and especially pleased with staff service, buffet spread, room accommodation as well as our lounge & bar, Blu Martini. I appreciate your kind understanding on the...

Reviewed 2 weeks ago via mobile

I came to Sailendra restaurant with my family to tried brunch there. So sad when I reached there , One of the waitress said that the place was full. I really felt dissapointed, but I still waited a few minuted and suddenly came a lady and she asked me what can she helped ? I thought the lady's name was...

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Helpful?
Thank Xiao L
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Feedback such as yours is always very encouraging and is very important to us. On behalf of our management team, we would like to sincerely apologize for any inconvenience that you experienced at Sailendra Restaurant. We have notified our restaurant management team, and our associates are working to improve the service quality especially during the brunch. However,...

Singapore, Singapore
Reviewed 2 weeks ago

Wenny Fitri ancari - Jakarta Mega Kuningan Staff is an amazing staff with customer focus and professionalism. All other staff are really excellent in this hotel compare to other ,even Ritz carlton. Wenny Fitri ancari - Jakarta Mega Kuningan Staff is an amazing staff with customer focus and professionalism. All other staff are really excellent in this hotel compare to...

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Helpful?
Thank boobathirajb
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking time out for sharing your experience with us during your stay at the JW Marriott Hotel Jakarta. We appreciate your time and excellent feedback you recently shared regarding our services and associates, especially the one you mentioned. I will let my associate know and she will be very excited to hear your feedback....

Chicago, Illinois
Reviewed 2 weeks ago

Always enjoy this hotel. The staff are wonderful and they make feel welcome. The Executive Lounge is great and the rooms are very comfortable. They do a great job of taking good care of the business traveler.

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Helpful?
Thank intnltrvlr
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking time to share your recent stay with us. We appreciate your time and excellent feedback you recently shared regarding our services. We’re very delighted that you were satisfied with our staff’s hospitality and service quality at our Executive Lounge. This is one of our ways to make our guests comfortable and feel like...

Singapore, Singapore
Reviewed 2 weeks ago

A good return stay. Staff as always were extremely helpful and courteous. Getting in and out of the area can be difficult due to the traffic. The hotel has a very high level of security at the entrance.

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Helpful?
Thank rogercU6383IA
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank for staying at JW Marriott Hotel Jakarta on your recent trip to Jakarta. We are pleased to learn that you had an excellent stay with us and satisfied with our services. We would also like to thank you for your kind understanding regarding the hotel’s tight security, it is our priority to ensure our guests’ safety...

Singapore, Singapore
Reviewed 2 weeks ago

Had a fantastic stay.. All good, was able to get the room quickly and went quite smooth. s One comment is the reception staffs need to be aware of all offers/promos running online via Marriott website.

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Helpful?
Thank netjagan
JKTJW-GM, Director of Rooms at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking the time to share such a positive feedback regarding your recent stay at JW Marriott Jakarta. I am glad to found that you had a memorable stay with us and satisfied with the service provided. I surely will work on your feedback with the front office team on the area you mentioned. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Breakfast Available
Official Description (provided by the hotel)
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 

Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $152 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#11 Spa Hotel in Jakarta
#12 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Jakarta staff and other travellers.
2 questions
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Questions? Get answers from JW Marriott Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good view from the upper floors.”
 of 5 bubbles 378carolynp, 30 Nov 2016 | Read review
“great views”
 of 5 bubbles happylifetime2405, 29 Nov 2016 | Read review
“Rooms with city view will be better”
 of 5 bubbles MariaNyanti, 28 Nov 2016 | Read review
“Nice room ”
 of 5 bubbles euanm498, 26 Nov 2016 | Read review
“Wenny Fitri ancari - Jakarta Mega Kuningan Staff is an amazing staff with customer focus and professionalism.”
 of 5 bubbles boobathirajb, 21 Nov 2016 | Read review
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