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JW Marriott Hotel Jakarta

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#12 of 441 Hotels in Jakarta
Certificate of Excellence
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990 Reviews from our TripAdvisor Community

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Showing 875: English reviews
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 June 2016 via mobile

Very good service. Room clean and comfortable and big enough to work in without getting claustrophobic. Wifi good, important for FaceTime with the family. Breakfast is very good with more options than you could possibly try. I did not enjoy the Japanese restaurant. There are good restaurants with a very short walk.

Helpful?
Thank Jon K
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Jon, Thank you very much for sharing your experience with us on TripAdvisor. It is wonderful to know that you had a good experience with us and enjoyed our room and amenities. I would like to sincerely apologize for not meeting your expectations at our Japanese Restaurant. I have communicated to the team in effort to improve ourselves... More 

Sunnyvale, California
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 June 2016 via mobile

I had a very pleasant experience staying at this hotel for a total of about a month on several occasions this year. The staff are fast, efficient, and friendly. A few employees stood out to me the lobby area. At the door, Shinta would always greet me with a smile, open the door for me, and ask how my stay... More 

Helpful?
Thank MattRLee
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Lee, Thank you very much for taking the time to share a very detailed review on TripAdvisor in regards to your experience staying with us. I am happy to know that you enjoyed your stay and also to know that we have delivered the level of service that our hotel stands for. I will definitely convey the wonderful... More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2016 via mobile

Was there for 3 days & felt as if I was in palace.... To start with the security scrutiny was very high to airport standard. Vehicles entering Marriott premises was checked including underneath using mirrors etc. Then luggage got x-rayed. Had to go through metal detectors just like airport. I got bit irritated with all these scrutiny & you definitely... More 

Helpful?
Thank Shankar B
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Shankar, Thank you very much for giving such a thorough remarks on TripAdvisor following your stay with us. I am delighted to hear your positive feedback about our security measures, rest assured that we do that merely to keep the safety and security of both our guests and associates. Thank you for your wonderful comments on our service,... More 

Ho Chi Minh City, Vietnam
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2016

I had stayed here for the meeting training program. Good impression of this hotel. Authentic service is the best. Security of hotel takes me feel like being at airport Thank you to all JW Marriott staff in Indonesia! I would come back again in near future

Helpful?
1 Thank Nguyen T
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Nguyen, Thank you for sharing your five star review of JW Marriott Jakarta on TripAdvisor. I do hope your training went smoothly and as excellent as your stay experience with us. Your understanding with regards of the hotel's security procedure is highly appreciated as the procedures are important to keep both guests and associates safe. I look forward... More 

Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2016

Really nice staff. They have a really great security in every place to enter the hotel. The food is fresh and delicious. Really enjoy to stay here, hope I have another visit here and will enjoy it again.

Helpful?
Thank Wrdnzr
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for staying at JW Marriott Jakarta. I am delighted to learn that you had an excellent stay with us, and enjoyed the service we provided especially on the area of staff service, the hotel's safety as well as the food quality. Once again, thank you for your time and I do hope to have the... More 

Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2016

I lunch at the Asuka Japanese Restaurant located at the JW Marriott Jakarta once a week. Have been doing so for quite a while now. I am not an expert on Japanese food, but I do know fresh food when I taste it. I have never been disappointed during my weekly visits. Chef Takasugi takes pride in his work and... More 

Helpful?
Thank AshokNair2016
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Nair, It is with such a delight to learn about your excellent feedback on the services at Asuka and Blu Martini, and it is even more rewarding as it came from one of our loyal guests. I am thrilled to know that you always have wonderful experience at both outlets, and delighted with our staff service as well... More 

Bandung, Indonesia
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 June 2016 via mobile

Stay here for the weekend. From the moment I reserved the room, the reservation staff (Ms. Tasya) already gave me a very good impression of this hotel. Check in were flawless.... Welcome drink were also served. Basically the friendliness of the staff makes you welcome in the hotel. In the morning, the breakfast are simply divine....... Bagels, smoked salmon, amazing... More 

Helpful?
Thank Polar773
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing such fantastic feedback of your recent weekend stay at JW Marriott Jakarta. I am pleased that you had an enjoyable experience all along, start from the reservation process, warm service by the hotel's staff and all the way to the superb breakfast offerings at Sailendra Restaurant. It is always rewarding to receive a... More 

Level Contributor
3 reviews
Reviewed 12 June 2016

I have experienced service in Dubai, Kuwait, UK, Southern US, Brisbane and many other countries around the world and the Indonesian experience of personal, authentic service is the best anywhere. My thanks to the gamelan player who really made the ambiance.

Helpful?
Thank Brian G
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Brian G, Thank you for staying at the hotel on your recent trip to Jakarta. It is such a great pleasure to receive such a high remarks of our service from a global traveler like you. I am glad that you enjoyed the classic Gamelan music at the lobby. If you have not already, on you next visit,... More 

Kuala Lumpur, Malaysia
Level Contributor
207 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 10 June 2016

Have stayed several times,and never lets you down. Superb staff throughout great facilities . Rooms always clean and well maintained. Location ideal. Many dining options. Security has been stepped up against the threat of terrorism,but doesn't hinder your movement much

Helpful?
Thank Capta1n57
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for being such a loyal guest of JW Marriott Jakarta. It is great to know that you always enjoy your stay with us and particularly happy with our staff service, location as well as the dining options that we offered. I also appreciate your kind understanding on the hotel's security procedure, as it is very... More 

New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2016

I am a world traveler and visited/worked in 108 different countries. I have already stayed in 22 Marriott properties and must stress that JW Marriott Jakarta tops them all. JW Marriott Management succeeded to combine kindness and efficiency to the delight of their customers.

Helpful?
1 Thank maritimetraveller13
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, I would like to start this by thanking you for being such a loyal guest of the Marriott hotels around the globe. It is such a wonderful honor to receive such high remarks and to be recognized as one of best out of many excellent Marriott properties in the world. On behalf of the team, we would... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Breakfast Available
Official Description (provided by the hotel)
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 

Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $152 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#11 Spa Hotel in Jakarta
#12 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Jakarta staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good view from the upper floors.”
 of 5 bubbles 378carolynp, 30 Nov 2016 | Read review
“great views”
 of 5 bubbles happylifetime2405, 29 Nov 2016 | Read review
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 of 5 bubbles MariaNyanti, 28 Nov 2016 | Read review
“Nice room ”
 of 5 bubbles euanm498, 26 Nov 2016 | Read review
“Wenny Fitri ancari - Jakarta Mega Kuningan Staff is an amazing staff with customer focus and professionalism.”
 of 5 bubbles boobathirajb, 21 Nov 2016 | Read review
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