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JW Marriott Hotel Jakarta

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#12 of 446 Hotels in Jakarta
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1,057 Reviews from our TripAdvisor Community

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Showing 933: English reviews
Jakarta, Indonesia
Reviewed 13 September 2016

I can say this is one of the best 5 star hotel in Kuningan Jakarta. Recommended place for Business, Wedding and also for Family. We stay in this hotel more than 2 times in one year and we found that the services is increase. Good and warms team of FO is always make us comportable. Food was exellent and all...

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Helpful?
Thank nainggolanben
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Welcome back and thank you very much for sharing such positive notes in regards to your recent stay with us on TripAdvisor. It is such an honor to be named as one of the best business hotels in the city. I am thrilled to know that you recognized improvements in our services over the year. I have...

Jakarta
Reviewed 12 September 2016

Rooms are great and clean. Spa is overrated and charges a lot for the services and for the very average facilities. In room dining was good. Main restaurant very average and again charges much higher than better restaurants in the city.

Review collected in partnership with this hotel
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Helpful?
Thank ashrafouf
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your experience on TripAdvisor following your recent stay with us. I would like to sincerely apologize for not meeting your expectations for your spa treatment as well as in the restaurants. I have personally conveyed and discussed your feedback with the Spa Manager and Director of F&B in an effort to improve our...

Singapore, Singapore
Reviewed 12 September 2016

This hotel has staff that offer a service that is Mandarin Oriental like but at a lower price. Really friendly people. The breakfast is amazing with a lot of choice for everyone's taste. The location is also good with some nice places to go for drinks or eats within walking distance. Will go there again next time.

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Helpful?
Thank GSingapore
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor following your stay with our hotel. I am happy to know that that you had an enjoyable experience and especially pleased with the services provided by our associates, breakfast and location. All of us look forward to welcoming you back to JW Marriott Jakarta in the near future Warmest...

Jakarta, Indonesia
Reviewed 11 September 2016

Quick service, all staff was very helpful !! They always know what you need, my short stay was very pleasant. They taking care of us, Bu Vinda, Evy, Bu Irma, Bu Hany, Bu Rinie and the others team, thumbs up for their great job !

Review collected in partnership with this hotel
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Helpful?
Thank yovitavalentine
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on TripAdvisor in regards to your stay with JW Marriott Jakarta. I am glad to know that you had a wonderful stay with us and enjoyed our services. I have personally conveyed your feedback to all of our associates respectively as you highlighted in your comments. I...

Washington DC, District of Columbia
Reviewed 11 September 2016

Very friendly staff, especially the morning staff working in the restaurant. Always set the mood for the day. Rooms are nice and cozy with all the amenities, fitness center and spa facilities are excellent. Didn't try out the pool but the outside setting is very relaxing especially after dark. The hotel is very close (walking distance 15 minutes) to the...

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Helpful?
Thank Bobby O
Jakarta, Indonesia
Reviewed 11 September 2016 via mobile

Stay here for 1 night when my first boy is birthday. The playgrounds in lobby,make kids fun,so we can check in fasten. Good job with that.The bathroom so big. All staff really helpfull. Great hotel 👍

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Helpful?
Thank Reni Lidya R
Qingdao, China
Reviewed 11 September 2016 via mobile

Having stayed here frequently in the past, I came back for the first time in a few years' time. The security is tight as always and service great. A surprise for me was the quality of a midnight room service dinner. Absolutely delicious! The combination of the location and excellent price/ quality ratio make this my preferred choice in Jakarta.

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Helpful?
Thank pietchina
Singapore
Reviewed 10 September 2016

I travel to Jakarta every second week and have elected to stay at the Marriott. This is due to the nice size of the rooms that have everything you need in them and the great staff from the entrance all the way up to the lounge.....everyone is so helpful and nice. I even lost my passport between the airport and...

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Thank garynicol720
Sydney, Australia
Reviewed 9 September 2016

My second trip to the JW Marriott Jakarta in six weeks was even better than the first, particularly after a disappointing 5* Taj Palace in Delhi ran out of hot water the week before. Checkin is efficient and friendly, the rooms are great (particularly the showers), room service is prompt, but the star is the Sailendra buffet where the chefs...

Review collected in partnership with this hotel
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Helpful?
Thank norrelleg
Siem Reap
Reviewed 9 September 2016

Stayed one night. Security was very tight on entry. But after that it was like any other 5* hotel. Very gracious at reception. Room was good size and everything worked fine. Breakfast coffee shop is huge and could be viewed as cavernous - furniture is very dated: needs a complete facelift.

Review collected in partnership with this hotel
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Helpful?
Thank Danny Q
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your experience staying with us on TripAdvisor. I am pleased to learn that you had a wonderful stay with us and especially pleased with staff service, check-in experience as well as breakfast buffet offerings. I appreciate your kind understanding on the hotel's security procedure, as the safety and security of all our guests...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Breakfast Available
Official Description (provided by the hotel)
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 

Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $190 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#11 Spa Hotel in Jakarta
#12 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Jakarta staff and other travellers.
3 questions
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Questions? Get answers from JW Marriott Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“nice view room”
 of 5 bubbles jakaumbaran, 19 Jan 2017 | Read review
“The robe and slippers were helpful when going to the spa.”
 of 5 bubbles jimesbo, 19 Jan 2017 | Read review
“Everything is perfect”
 of 5 bubbles newkutacondotelbali, 10 Jan 2017 | Read review
“Rooms on the south side (Ambassador Mall) offer a green view.”
 of 5 bubbles svhusky, 20 Dec 2016 | Read review
“They're all good. ”
 of 5 bubbles hognes258, 19 Dec 2016 | Read review
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