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Mandarin Oriental, Jakarta

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Mandarin Oriental, Jakarta
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1,128 Reviews from our TripAdvisor Community

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Showing 949: English reviews
Launceston, Australia
Reviewed 15 September 2015

I am a regular visitor to Jakarta. The Mandarin Oriental is well located but, above all, it is the unfailing excellence of service that sets it apart from other hotels that I have stayed in (Four Seasons, Shangrila, Gran Melia). The staff are always welcoming and friendly without being overly intrusive. The club floor is well serviced and provides a...

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Thank Paul_M255344
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Paul, What a nice review! Thank you for making us your home here in Jakarta when visiting the city. The Club team is delighted to receive your words of praise. You feedback is encouraging and will motivate the team to continuously strive for service excellence. We look forward to taking good care of you again in the future. Kind...

Manila, Philippines
Reviewed 14 September 2015

To be honest, I didn't expect much of the Mandarin in Jakarta after having experienced the former one in Manila (Makati). However, this was a completely different experience. The rooms were updated, modern, and huge. Truly value for money at around $US150 with breakfast included (a great breakfast). Very very friendly and helpful staff. The location is superb next to...

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Thank adastreetgang
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear adastreetgang, Thank you very much for your review. The team is happy to learn that you enjoyed our location in the heart of the city, the surrounding luxury malls, the oversized rooms and the exemplary Mandarin Oriental service. Please allow us to look after you again in the future. Best Regards from Jakarta, Christian Dolenc Director of Rooms

Sydney, Australia
Reviewed 13 September 2015

I have been travelling to Jakarta for ten years and have settled on this hotel as my favourite. Particularly for Club Rooms, both amenities and services are excellent, and surprisingly good value for money. There are cheaper five star hotels in Jakarta, but this one has been the most reliably good in my experience. The airport limo service is also...

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Thank CharlesLittrell
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear CharlesLittrell, It is great to learn that you have made us your Jakarta hotel of choice when in the city. Our Club Lounge with its view of the landmark roundabout is a favourite of many guests and the team is indeed doing an excellent job taking care of our guests. Best Regards from the MO family, Christian Dolenc Director...

Singapore, Singapore
Reviewed 11 September 2015

Stayed here for two nights on a business trip. It is a renovated hotel and the rooms are very spacious. There is a couch along with a king sized bed as well as an office area (desk, etc.). The room was very clean and had no issues with the wifi. I only tried the breakfast buffet and it was good,...

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Thank ABCPete
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear ABCPete, We very much appreciate you taking the time to review your stay. Thank you for complementing on our large rooms. The excellent product in a perfect location in the CBD makes us the perfect choice for business travelers visiting the city. I would be delighted to personally assist with your future arrangements. Best Regards, Christian Dolenc Director of...

Singapore, Singapore
Reviewed 9 September 2015

Everything about the hotel was really perfect! Exterior looked drab though. The Deluxe room was really spacious and well laid out. We thoroughly enjoyed our stay and wished we didn't need to leave. Definitely staying here again when we visit Jakarta.

Review collected in partnership with this hotel
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Thank dinie07
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear dinie07 We are absolutely delighted that you had a wonderful experience here at Mandarin Oriental, Jakarta. I will be sure to share your compliments with the team as I know they will all be touched by your kind words. Please allow us to look after you again in the future. Kind Regards, Christian Dolenc Director of Rooms

Singapore, Singapore
Reviewed 9 September 2015

this is the best hotel in jakarta. I really appreciate the gesture for letting me to check out late without rushing me. I never experience such a hospitality and understanding in any of the hotel that I have stayed in.

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1Thank shawng599
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear shawng599, We are delighted to read you had such an enjoyable stay with us. Iit is so pleasing to hear you rate Mandarin Oriental as the "best hotel in Jakarta". Great also, that our Reception team was able to ease your stay by accommodating your request for a later departure. It will be our pleasure to welcome you back...

Southeast Florida
Reviewed 7 September 2015

I stayed at the Mandarin as opposed to the Kempinski, where I normally stay in Jakarta, in hopes of a comfortable bed. The Tripadvisor reviews hinted at a fantastic customer service experience. Here is the story... I arrived at a late hour to Jakarta. I had booked the Hotel car pickup. The driver was at the appointed pickup point outside...

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Thank VisitedNewPlaces
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental guest, Thank you for recommending Mandarin Oriental amongst the many luxury hotels in Jakarta. We thank you very much for your patronage as well as the detailed feedback provided. We appreciate you complementing our arrival experience. As you rightly mention, Jakarta traffic can be a challenge and a luxurious vehicle coupled with an experienced driver does make...

Lyon, France
Reviewed 6 September 2015

Excellent all round hotel, very nice clean rooms, large en-suites, great service and helpful staff, four hour laundry, Wifi was fast. Breakfast good. Quite pricey so go for corporate rate if you can get it.

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Thank T M
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear T M, Thank you for reviewing your recent stay at Mandarin Oriental, Jakarta. We are so glad to hear we were able to provide you with a memorable stay, and we hope to welcome you back for another visit soon. Best Wishes, Christian Dolenc Director of Rooms

Jakarta
Reviewed 3 September 2015 via mobile

In the centre of jakarta. U can see bundaran hotel indonesia from your room, but swimming pool abit small. Spacious room. Worthed the price! The best part is the breakfast, its alot of chooice. Nice bathtub, view. Walking distance to plaza indonesia and grand indonesia. But the parking space is abit dirty. Friendly staff.

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Thank ikanlele
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Bemen, We sincerely appreciate you taking the time to provide us with your feedback following you stay.We are delighted that you enjoyed the spacious room and delicious breakfast offerings as well as the very best location. Thank you also for highlighting those aspects, where we can still improve further. The team is very much looking forward to welcoming you...

Singapore, Singapore
Reviewed 2 September 2015

Well short of the standard of HK or Tokyo. There's nothing bad and the breakfast is very good, but it's just good, not very good or great. Little things like better toiletries would make a lot of difference

Review collected in partnership with this hotel
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Thank IIJAYESS
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear IIJAYESS, Thank you very much for your feedback. We sincerely apologise that we fell short of your expectations and appreciate you highlighting areas, in which we should have done a better job. Do contact me on christiand@mohg.com should you wish to discuss your stay further. Please allow us to look after you again on a future occasion, so we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $264 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Travelocity, Agoda and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#2 Spa Hotel in Jakarta
#2 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
“Book for a room overlooking the "Bundaran HI"”
 of 5 bubbles patrickls2014, 5 Jan 2017 | Read review
“nice location. very nice room”
 of 5 bubbles caudron1204, 25 Dec 2016 | Read review
“Try the Premier Club Rooms”
 of 5 bubbles ArunT187, 6 Dec 2016 | Read review
“Club Room floor is the way to go....”
 of 5 bubbles OnTravel4Ever, 27 Nov 2016 | Read review
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