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Mandarin Oriental, Jakarta

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Mandarin Oriental, Jakarta
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1,108 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Jakarta
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Showing 933: English reviews
The Netherlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2015

Through Booking.com we booked a room at the Mandarin. When checking in the staff notified us that they hadn't received the confirmation from Booking.com, so the rates they offered didn't match the ones we booked for. Contacting Booking.com's customer service for over 30 minutes was extremely frustrating as they basically called us liars and refused to admit a mistake has... More 

Helpful?
3 Thank Winston S
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Winston S, We are delighted to receive your words of praise following your stay. It is reassuring to read, that your time with us was everything you expected it to be . Jeremiah will be very happy to receive your compliments following his immediate assistance upon your arrival. We are fortunate to have a superb team at Mandarin Oriental... More 

Kuala Lumpur, Malaysia
Level Contributor
4 reviews
Reviewed 10 August 2015

Basically I have no complains except for the internet signal was quite weak in my room. The big room is big and well equipped. The bed is very comfortable. The shower is fantastic. And most importantly, it is located right in the middle of Jakarta near to a lot of major offices and shopping malls. The last point is very... More 

Review collected in partnership with this hotel

Helpful?
Thank Gan K
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear GanK, Thank you for reviewing your stay. We apologize for the internet issues you encountered and thank you for reaching out to us directly. We have rectified the issue now. We are glad you enjoyed the room and shower facilities as well as our location right in the heart of the city. Please reach out to me directly for... More 

Singapore, Singapore
Level Contributor
113 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 9 August 2015 via mobile

Only visited one night for business. Very friendly staff, recognized loyalty and visits to other MOs properties which was helpful to enhance my experience with MO Jakarta. Very large room, with nice touches of geeky gadgets almost at par with the most recent developments

Helpful?
Thank Jeremy1985
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Jeremy1985, We appreciate to receive such praise from a seasoned traveler and loyal supporter of Mandarin Oriental Hotel Group. The team is working hard to ensure that your loyal support is recognized. Great to learn that we were able to achieve this and make your stay a pleasant one. Please visit us again soon. Kind Regards from Jakarta, Christian... More 

Wyoming
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 9 August 2015 via mobile

This hotel is absolutely perfect. The staff is unbelievably attentive and genuineness friendly. Even the valets seem to wish you a genuinely great day each time they tuck you into a car. The food is excellent. Every single employee we had contact with, from the massage therapists to the waiters and bussers, were fabulous and accommodating. We were there for... More 

Helpful?
Thank Bextel
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear bextel, What a nice review following your stay at MO Jakarta. Thank you for taking the time to share it with us and the tripadvisor.com community. We are delighted that you had such an enjoyable stay . We will be sure to share your compliments with the team here at the hotel, particularly Sally who is indeed doing a... More 

Stuttgart, Germany
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 August 2015

The Mandarin Oriental Jakarta is a great 5 star hotel, where you can relax from the hot climate and busy city. My room overlooking the German embassy was huge. Fully equipped living room, great bathroom, great mattress. The pool, overlooking the square is quite unique, but can't compete with the Shangri-La. Breakfast was very good, evening buffet OK. Two shopping... More 

Helpful?
Thank TravellerfromGermany
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear TravellerfromGermany, Thank you very much for taking the time to review your stay. We are delighted that you enjoyed the oversized room and the comfort of our beds with the bespoke Mandarin Oriental linen. Please allow us to look after you again on a future occasion. Best Regards from the MO team, Christian Dolenc Director of Rooms More 

Almere
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 August 2015

We had a wonderful stay at the Mandarin Jakarta. Our room was upgraded to a suite. The Mandarin Jakarta was at the beginning of our holiday. We couldn't make a better choice. They arrange our train ticket for Bandung and flight ticket to Jogjakarta and Bali. The manager escorted us to the police station to report the lost of some... More 

Helpful?
Thank Narima S
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear verjaardagsfeest, Thank you for your wonderful comments regarding your recent stay with us. We are delighted to read you enjoyed your stay with us and appreciated the high quality of service we always strive to maintain. Your words of praise for our Concierge, Security and Food and Beverage colleagues is much appreciated. The team is looking forward to welcoming... More 

Bandung, Indonesia
1 review
Reviewed 4 August 2015

I am local resident who picked Mandarin for a short 3 nites stay. Truly enjoy the ambience of 5 star hotel despite of holiday season. Mandarin managed the local crowd very well thus the noisy local crowd was well contained. truly enjoy the stay despite the small pool. Breakfast was delicious with wide varieties of choices from Chinese, Japanese, Western... More 

Review collected in partnership with this hotel

Helpful?
Thank yogasara90
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear yogasara90, We are delighted to learn that your family, like many other Jakartan's enjoyed their staycation at Mandarin Oriental, Jakarta during the Ramadhan holidays. We are perfectly located for an enjoyable weekend break and hope that we will be able to welcome you back on a future occasion. Thank you for taking the time to review your stay. Best... More 

Singapore, Singapore
1 review
Reviewed 3 August 2015

Whilst the room is sizeable and good, the overall experience is below average from a Mandarin Oriental hotel. Poor buffet variety. Poor a la carte muenu choices. Pool is small. Could be better in view of its popular choice due to good locaility.

Review collected in partnership with this hotel

Helpful?
Thank louishan1510
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear louishan1510, Thank you for taking the time to share your recent experience at Mandarin Oriental, Jakarta. We are absolutely committed to ensuring the complete satisfaction of all our guests and in immediately addressing any issues that may have prevented a perfect stay at our hotel. Whilst we are happy to learn that you enjoyed our room and the location... More 

Canberra, Australia
Level Contributor
88 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 2 August 2015 via mobile

Excellent in so many ways. The rooms are plush and big, service is outstanding and the amenities are top knotch. The executive lounge serves up tasty delights, to the extent you needn't go out for dinner. I had a faultless 5 night stay and wished it were longer. That said there were a few kinks. The gym is quite small... More 

Helpful?
Thank Lunarboogie
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear lunarboogie, Thank you for reviewing your recent stay at Mandarin Oriental, Jakarta. It is nice to know how much you enjoyed your stay with us, particularly your experience in our Oriental Club Lounge. Thank you for choosing us as your preferred hotel, when traveling on business. We hope to have the chance to welcome you back soon. Kind Regards,... More 

Melbourne, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2015

From the moment you arrive and the car picks you up at the airport, the Mandarin Oriental feels like home away from home. Speedy check in at the Lounge or in the room makes things so much easier. Staff are very professional, helpful and welcoming. Certainly one of the best hotels and one I am always happy to come back... More 

Review collected in partnership with this hotel

Helpful?
Thank 418andresb
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Andres, It was a pleasure to read your comments regarding your recent stay at Mandarin Oriental, Jakarta. We are very happy that we managed to exceed the high expectations you had towards our hotel. Thank you for your kind remarks regarding the flawless service from your arrival at the airport all the way until your departure. We are proud... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $268 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Amex, Mandarin Oriental, Booking.com, Hotels.com, Expedia, Orbitz, HotelTravel.com, Odigeo, Travelocity, Agoda and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Romantic Hotel in Jakarta
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#3 Luxury Hotel in Jakarta
#3 Spa Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
7 questions
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Kuala Lumpur, Malaysia
3 months ago
Washington DC, District of Columbia
10 months ago
Sydney
New York City, New York
over a year ago

See all questions (7)

Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Room floor is the way to go....”
 of 5 bubbles OnTravel4Ever, 27 Nov 2016 | Read review
“excellent views of the City (and roundabout !) from the 16th floor”
 of 5 bubbles 454Ian, 16 Nov 2016 | Read review
“Higher floors have better views.”
 of 5 bubbles alexanderm326, 10 Nov 2016 | Read review
“Club lounge is at level 21 and floors above have a great view.”
 of 5 bubbles SushiTravelDiaries, 21 Oct 2016 | Read review
“Rooms are A class and Hotel centrally located in Jakarta. Staff are very friendly and food is great.”
 of 5 bubbles U9470AZmartinp, 6 Oct 2016 | Read review
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