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Sari Pan Pacific Jakarta

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#38 of 450 Hotels in Jakarta
Certificate of Excellence
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Sari Pan Pacific Jakarta
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707 Reviews from our TripAdvisor Community

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Showing 512: English reviews
Singapore
Reviewed 5 days ago NEW

Excellent services every departments. Room and Envirotment inside and outside clean. Security Guards inspection in and out. Friendliness and courtesy staffs. Recomend to stay this hotel.2 thumps up all

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank 714mrj
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific Jakarta your hotel of choice. It is a true pleasure to read through your note as I can sense that you have experienced our personalized service as we strive for the highest guest satisfaction possible. Nothing pleases us more than to have loyal guests, like yourself, tell us your visit was memorable. We’re...

Kabupaten Gresik
Reviewed 5 days ago NEW

Keep clean for bedcover, sprei, pillow cover should be change for new guest. Because for my experience in any stay , the bed cover still smelt stinky can made not comfort. Average service is very good.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank kuwatr
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for taking the time to write a TripAdvisor review about your stay with us. We are deeply concerned that in some areas we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavor to provide good service and facilities...

Reviewed 1 week ago via mobile

This hotel is located in one of business district of Jakarta, near shopping center and walking distance to find street food center Jl Sabang. Room and hotel building is old fashioned. Room needs some improvement, bed is not comfortable, bathtub is dirty, room carpet is dull and a little bit dusty. The only thing that really impressed me is the...

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Helpful?
Thank Friska_Said
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for staying at Sari Pan Pacific Jakarta. I do appreciate the constructive feedback provided. We are a seasoned hotel and are currently working with the dual ownership on a full hotel refurbishment. Whilst this is the case, I am extremely disappointed and extend my sincere apologies for a room which had not be prepared to our high standards....

Bandung, Indonesia
Reviewed 2 weeks ago

you should improve room furniture n restaurant decoration ( chair, desk for food presentation), and the quality of bathroom complimentary need to be improved (soap, tooth brush etc). also the quality of slippery.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank mariomargiano
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for taking the time to write a TripAdvisor review about your stay with us. We are deeply concerned that in some areas we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavor to provide good service and facilities...

Dumai, Indonesia
Reviewed 3 weeks ago

This is my favorite hotel for a business trip, this hotel have a good environment, safety and near to mall and food court. i think the room is smaller than other 4 start hotel, a little bit make me not comfort in this hotel the carpet is dull i think this hotel must be replace the carpet. the best think...

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Helpful?
Thank yandimukhdar
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific Jakarta your hotel of choice. We are very delighted to hear your comments on the hotel’s location, service level and your breakfast experience at Fiesta Restaurant We were disappointed to read that your experience on our guest room was not up to your expectation and extend our sincere apologies for that. However, please...

Reviewed 1 January 2017 via mobile

I was staying to this hotel due to new year eve 2017. When I arrived at the hotel, the parking lot was full because it seemed like a lot of guests who want to celebrate the New Year eve around the hotel .. then I had to park my car in the parking lot next to the hotel, in djakarta...

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Helpful?
Thank ikadian a
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for taking the time to write a TripAdvisor review about your stay with us. We are deeply concerned that in some areas we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavor to provide good service and facilities...

Reviewed 25 December 2016 via mobile

I always encounter problems in getting my preferred room at Seri Pacific. This is despite being a regular guest. The good news was that Ms Tasya was very helpful and finally got us the room we preferred. Compliments to Ms Tasya 's dedication, diligence and sincerity for a job well done. This make our 2016 year end stay with Seri...

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Helpful?
Thank allan t
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific Jakarta your hotel of choice. Your comments on the service provided by our staff are most gratifying and will be shared with the team, especially with Tasya. It is a true pleasure to read through your note as I can sense that you have experienced our service from the heart that aims at...

Reviewed 18 December 2016 via mobile

I've been stayed here for many times, always excited with culinary experiences nearby. Since I had many business trip to Jakarta, this year I become a black member of GHA with many advantages. But unfortunately until now I cannot access my account, I already sent an email to GHA and sari pan also. But still there are no feedback at...

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Helpful?
Thank anggakcl
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific Jakarta your hotel of choice. In reference to your feedback regarding GHA experience, I would like offer you my sincerest apology on behalf of myself and my team. I am also pleased to inform you that we have courtesy into your feedback and assisted you for log in to his Discovery account. Hopefully...

Surabaya, Indonesia
Reviewed 15 December 2016

At the first time we arrived at Sari Pan Pacific we were welcomed by all the lobby staff. Before we entered the entrance door, we need to do the security check. The security check is quite tight although they don't have the X-ray machine. The hotel looks old from the interior. But i think they already upgraded the interior of...

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Helpful?
Thank Rizkiby
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific Jakarta your hotel of choice. We appreciate your comment with regards to our toilet in bed room, especially the toilet flush button. it is feedback such as yours that enables us to reinforce the quality of our service. We hope this experience will not impair your trust with us and that you will...

Reviewed 14 December 2016 via mobile

Located in the Main Street of Thamrin, walking distance to Starbucks, Burger King and Sarinah. Hotel is considered old fashioned and a bit aging but the staff's service is top notch. I enjoy my stay here, I've been staying here for couple times. I love the spacious room and the variety of breakfast menu.

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Helpful?
Thank RedSrikandi
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific Jakarta your hotel of choice. Glad to know from our visiting guest, that you really enjoyed the ambience of our hotel and the facilities but most of all our dedicated associates. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Keyaki
Keyaki
Cuisines: Japanese, Sushi, Asian
Cafetaria Sari Pan Pacific
Cafetaria Sari Pan Pacific
Cuisines: Asian, Indonesian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located right in the heart of Jakarta's prestigious commercial shopping, dining and entertainment districts, Sari Pan Pacific Jakarta Hotel is the perfect choice for your stay in Jakarta. Just 35 minutes away from Jakarta's Soekarno Hatta International Airport, it is also close to Jalan Thamrin, the most famous Boulevard in Central Jakarta. Most airline offices, major business offices, several embassies and a leading department store are just a few minutes walk away from the hotel. The Sari Pan Pacific Jakarta Hotel has won the Adikarya Wisata Award three times for exceeding hospitality achievement and dedication to support tourist development. Above all, here at Jakarta’s preferred business address, we seek to provide five-star service, always. ... more   less 

Additional Information about Sari Pan Pacific Jakarta

Address: Jl. M.H. Thamrin 6, Jakarta 10340, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: $115 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sari Pan Pacific Jakarta 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Hotels.com, Expedia, Travelocity, Asiatravel.com Holdings, Cheap Tickets, Agoda, Priceline and Ctrip TA so you can book your Sari Pan Pacific Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sari Pan Pacific Jakarta Hotel Jakarta
Pan Pacific Jakarta
Jakarta Pan Pacific
Hotel Style:
#20 Business Hotel in Jakarta
#21 Family Hotel in Jakarta
#26 Spa Hotel in Jakarta
#37 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Sari Pan Pacific Jakarta staff and other travellers.
1 question
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Vancouver, Canada
5 months ago

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Questions? Get answers from Sari Pan Pacific Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beautiful.”
 of 5 bubbles 714mrj, 14 Feb 2017 | Read review
“Improve cleanline of bedcover, sprei, pillow cover”
 of 5 bubbles kuwatr, 14 Feb 2017 | Read review
“to gate a good view select a room facing the street thamrin, especially in Sunday you can see car free day condition from your room”
 of 5 bubbles yandimukhdar, 26 Jan 2017 | Read review
“Ask for rooms on upper levels facing the pool to avoid traffic noise and loudspeaker prayers from a nearby mosque”
 of 5 bubbles jeffreybose, 12 Dec 2016 | Read review
“Besser ein anderes Hotel wählen”
 of 5 bubbles Hamburg-Fan, 29 Nov 2016 | Read review
5 of 5