After Covid-19 travel restrictions this was my first overseas travel and destination was Indonesia. Right from check-in my experience was amazing. The Guest Relations Manager - Ms Frida welcomed me with her warmest hospitality and helped me with my check-in process. In my whole travelling life I have never met a person like Frida. She is an asset to Shangri-la and thanks to the higher management to recruit such staff. Apart from Frida, every other staff is above and beyond and looking after every single persons need and expectations. This is hotel is my home away from home and do not think any other hotel is nearing to Shangri-la Jakarta in terms of hospitality and overall management. The way they are managing under this difficult period of pandemic is exceptional and thanks to the higher management of Shangri-la, Jakarta for their great effort. They deserve more than Five Star for overall rating. The buffet at SATOO restaurant is a plus for this great hotel. Look forward to stay again.…
Sabina has been attentive and friendly. She was always serving us with a smile . A very good staff with a lot of patience and customer service. Shangri-La hotel should be very proud to have a staff like Sabina. Wishing Ssbina the best of everything in her career with your great hotel.
Kamarnya nyaman ada 2 pilihan view, pool or river. There's a playground and kids pool Pelayanan pak ronal,kursin & mba dishya sangat pro aktif dan ramah, thank you horizon shangrila.. such a good place for staycation
First time having dinner here but didnt disappointed at all. All the food was excellent and delicious. A special shoutout to Kamal our waiter, thankyou for the hospitality. Its truly a special night to remember!
It was probably our 6th time here at Jia because we love the food and the service. Food is delicious and service is good. Special thanks to Mas Kamal who served our table today for being attentive and helpful. Will definitely come back!
Top service from Mr Kamal, and also best food, escp roasted duck and beef fried. the dimsum also great, but from muslim pls make sure that pork has incl in their menu. the dessert also good and fresh, great resto!
thank you for your hospitality. it's always been great to be accommodated in your hotel. highly recommended. lovely staff. amazing facilities. great location. surely i will be there whenever i have chance
This hotel does its utmost to cater to the sophisticated needs of the modern business traveler. Besides the presence of well-managed restaurants, the private park behind the hotel offers guests a tranquil setting while in the bustling city center of Jakarta.
The superb n delicious food mixed with the warm and cozy ambience makes a great experience for everyone. Not only that, the service from the staff is excellent when compared to other restaurants like this👍👍👍. All in all, I think this is a recommended restaurant for family gathering. 10/10 would come back.
09/09 - 11/09 staycay hotel Shangri-La Jakarta....to pick out one thing out of the so many things I give good credit to, it is d exceptional staff attention from the lobby to Satoo to swimming pool to room service, luar biasa, my children were spoilt and my wife felt comfortable. We had an incredible weekend stay to celebrate my 1yo turning 2yo :) on his second birthday in Satoo during brekkie the staff lead by Pak Dedi Supriyadi provided a nice surprise for my 2yo :) omg! my son was blown away he became became so malu :) ..... the staff in Satoo very attentive not just the unplanned birthday cheers but just in general, so friendly good. THANK YOU VERY MUCH Pak Dedi & your Satoo team. I look forward to my next staycay in Shangri-La and I'll be sure to say hello.