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Shangri-La Hotel Jakarta

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Shangri-La Hotel Jakarta
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1,349 Reviews from our TripAdvisor Community

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Showing 1,133: English reviews
Singapore, Singapore
Reviewed 3 weeks ago

The only downside I would say of this place is that it isn't really of walking distance to any local food places. Apart from that - there really isn't much to complain about. The service is excellent, and the rooms still fresh and well appointed. The hotel has probably the best breakfast spread in the Big Durian, and the single...

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Helpful?
Thank PG_Cumbus
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear PG_Cumbus, We are truly honored to be considered as one of the best hotels in the city. I am also happy to know that our overall product and service, especially the breakfast options and Jamu at SATOO has made your experience excellent. Thank you for compliment for our Ibu Jamu. Your compliment will be passed to them. We look...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

I have no complaints at all as this hotel is very outstanding service. Staff very attentive you are being 'watched' by them closely. Service quality very excellent, I met the GM Mr Andrew, he is very cool men and friendly. Again Mr Andrew pls convey my best regards to your staff for having excellent service quality. We love your hotel...

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Helpful?
Thank mike1267
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear mike1267, Thank you for sharing your experience. It is great to meet you during your recent visit and I am very glad to know that you and your family love our hotel. I am truly humbled by your compliment and also for your kind words for our colleagues. Please be assured that they will be shared with the team....

Dellwood, Minnesota
Reviewed 3 weeks ago via mobile

Staying here now, stayed here in the past, and will stay here again. Service and staff 5 star. Chinese New Year celebration displays for the past two days were very interesting to watch, Lion and Dragon Dance. Cheers!

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Helpful?
Thank Jet_Trader
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Jet_Trader, First of all, thank you for your continuous support. I am glad that you have stayed with us during our Chinese New Year celebration and enjoyed the festivities. It is always a pleasure to have you as our guest. We look forward to welcoming you back hopefully in the near future. With Best Regards, Andrew den Oudsten General...

Singapore
Reviewed 3 weeks ago

Excellent hotel and service. Staff are warmth anfd friendly - deserves special mention. Rooms are big and clean. Light sleepers will be awaken very early morning by the prayer call from nearby mosque. World class gym. Lacks a lap pool. Excellent food. Highly recommended hotel.

Review collected in partnership with shangri-la.com
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Helpful?
Thank jarrian58
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear jarrian58, It is great to know that our overall product and facilities has made your stay excellent. We also appreciate your acknowledgement to our colleagues. Your kind words will surely make them happy. Thank you for your recommendation. We look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

Jakarta, Indonesia
Reviewed 4 weeks ago

Stayed for 2 days at Shangri-La in September 2016. The buffet at Satoo was extensive and had enough for everyone, Nice staff with excellence service. Good restaurants variety, Room are clean, bed confortable and amazing view on the pool, The hotel location is about 8 minutes drive from Grand Indonesia mal

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Helpful?
Thank harmuk
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear harmuk, Thank you for sharing this nice review. I am grateful that our overall facilities and service has made a good impression on you. We look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

Chennai (Madras), India
Reviewed 4 weeks ago

Stayed for 5 days at Shangri La in Jan 2017. Disappointed with the room size and even the bathroom. Rooms are very small with limited space for luggage etc. The buffet at SATOO was extensive and had enough for everyone. I also went twice to the Italian place and liked the food. I used the gym and pool and they...

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Helpful?
Thank Charu_Akash
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Charu_Akash, First of all, thank you for sharing your experience. I am glad to know that our buffet options at SATOO, Rosso restaurant, Health Club, Swimming Pool and B.A.T.S. contributed to an enjoyable stay. However, I do regret to know that the size of our newly renovated rooms (43m2) and beverage price at B.A.T.S. did not meet your expectations....

jakarta
Reviewed 19 January 2017 via mobile

Visited The Ballroom. Nice and classy details. Suitable for any classy occassion such as wedding, convention, etc. Has coffee shop straight from the lobby. Price per coffee : IDR 55k ++ Ideal for business meeting. Casa Domaine is a perfect bar for hangout. Satoo is famous for its sushi and sashimi quality. Buffet promo available using credit cards, up to...

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Helpful?
Thank Agnes L
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Agnes L, I am glad our Ballroom and SATOO restaurant has made a good impression on you. Thank you for your recommendation. We look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

Jakarta, Indonesia
Reviewed 19 January 2017

I stayed in Junior suite room. Upon check in we can do the personal check in inside the room. I got Pool view which is fantastic. The room is very spacious. 2 big sofa at living room, free 1st round for minibar, 1 spacious bathroom with TV in front of the bath tub. Clean and spotless for this old gems....

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Helpful?
Thank marlinasetiawan
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear marlinasetiawan, First of all, thank you for taking the time to share your experience and also for choosing our hotel to celebrate your husband’s birthday. I am delighted to know that our rooms, Horizon Club Lounge and our new pool facilities, the Kids Aqua Play, has made your family vacation enjoyable. Thank you for the acknowledgement of our colleague...

Reviewed 18 January 2017 via mobile

It has been the most satisfying weekend gateway experience ever in Jakarta for me. The suite room is spacious. I even over slept in the living room's comfy sofa while watching a football match one night. Wake up in the morning I can enjoy a cup of fresh cappuccino from the coffe machine while listening to my favorites music from...

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Helpful?
Thank Bambang W
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Bambang W, It is great to know that our overall facilities has made your weekend getaway excellent. Your compliment is truly appreciated and will be shared with the team who will be happy to read them. It is an honor to be of service to you and we look forward to your return hopefully in the near future. With...

Singapore, Singapore
Reviewed 17 January 2017

Having been to Jakarta many times and staying at various international hotels, I could say Shangri-La gives the true experience of luxury like no other. You will be greeted by friendly and polite staff even before you put your first step into the hotel. Room cleanliness and amenities are great, and a wide variety of breakfast options in the morning....

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Helpful?
Thank linh0019
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear linh0019, Thank you for taking the time to write your review. I am truly delighted to know that your experience staying with us was excellent and has made a good impression on you. We look forward for the pleasure to welcoming you back soon. With Best Regards, Andrew den Oudsten General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 

Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $216 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Shangri-La Hotels and Resorts, Travelocity and Cheap Tickets so you can book your Shangri-La Hotel Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#6 Romantic Hotel in Jakarta
#8 Spa Hotel in Jakarta
#9 Business Hotel in Jakarta
#9 Luxury Hotel in Jakarta
#12 Family Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Jakarta staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room on the same side as the mosque!”
 of 5 bubbles Weissgunn, 9 Feb 2017 | Read review
“City View but make sure they are not joint rooms i.e common door between two rooms”
 of 5 bubbles SubodhD_12, 7 Feb 2017 | Read review
“Get a pool facing room if you can - they are quieter”
 of 5 bubbles PG_Cumbus, 1 Feb 2017 | Read review
“Accessibility "Rooms on the south side are quieter"”
 of 5 bubbles harmuk, 24 Jan 2017 | Read review
“Room 1810 - Junior suite have pool view”
 of 5 bubbles marlinasetiawan, 18 Jan 2017 | Read review
5 of 5