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Hotel Ciputra Jakarta managed by Swiss-Belhotel International

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Jl. Letjen. S. Parman No.11, Jakarta 11470 Indonesia
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Traveller (1658)
Room & Suite (488)
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About

#50 of 1,238 hotels in Jakarta
Location
Cleanliness
Service
Value
Welcome to our Hotel Ciputra Jakarta! Hotel Ciputra Jakarta is one of the most strategic locations in Jakarta, 35-minute drive from Soekarno-Hatta International Airport, 25-minute drive from CBD, close to Ancol Dreamland and Kota Tua some of the most popular sightseeing destinations in Jakarta. The hotel boasts 336 spacious spring-cleaned guest rooms of flexible configurations plus excellent city views, the comfortable all-day dining The Gallery Restaurant, the Executive Lounge on the 17th floor with the best views in Jakarta, 13 function rooms of various sizes, 2 large high ceiling ballrooms to cater up to 1,500 delegates, and a fabulous wellness center with a tropical swimming pool on the 7th floor. With the coronavirus (COVID-19) pandemic, our hotel team focuses daily to adhere fully to the highest sanitation, hygiene, health, safety protocol standards as currently stipulated by the World Health Organization and the 10 Health, Safety, Hygiene Commitments of Swiss-Belhotel International. Rest assured, we strictly apply the new global health and safety standards as your safety and health is our priority. We have been certified by multiple certification authorities, such as TUVR for HACCP (Hazard Analysis Critical Control Point) certification, Bureau Veritas for Coronavirus free environment, and ECOLAB worldwide standards compliant for our housekeeping and kitchen operations. We are thrilled to cater your digital needs with the highest speed Wi-Fi connection in Jakarta, 62 digital TV channels on our newly installed 43” Samsung TV. For extensive shopping, entertainment, the Ciputra lifestyle mall is adjacent to our hotel, one door away from the hotel lobby. For your peace of mind, we have a new in-house clinic located on the 7th floor, open from 08.00 hours – 16.00 hours daily with a resident nurse and doctor on call from Ciputra Hospital. Whether you are staying for business or leisure, it will be our privilege to welcome you at the heart and soul of West Jakarta, where true hospitality comes alive!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Kids stay free
Valet parking
Paid public parking nearby
Wifi
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Children's television networks
Kids pool
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Arabic, Chinese, Indonesian
Hotel links
Special Rate:Staycation Sale is Back!
2193Reviews16Q+A100Room tips
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Devina wrote a review 4 Dec
Indonesia
Stayed 2 nights during Dec 2022. First, I did want to give credit to all the staff that helped me during my stay. They really did a lot to help and fix the issues that I am experiencing during my stay. However, my stay had not been smooth. I checked in at midnight and was given a complimentary upgrade. But the upgrade did come with problem after problem after problem: 1. The AC was leaking water - the staff later then came and fix this 2. The toilet was dirty - given that they were CHSE certified, I had higher expectations of the cleanliness 3. After the AC fix, then the AC knob to adjust the fan is broken so I was left with very cold AC blasting. Had to again visit the front desk in the middle of the night to ask for help, tried calling the front desk/receptionist/room service - nobody picked up but I guess was understandable due to the late night. 4. The hallway stank especially since my room was located towards the end of the hallway, away from the elevator then the smell got worse. The staff did try to spray the air freshener and brought in some machines but it helped temporarily and the smell was still returning after. Given that the property is a 4-star hotel, I would have expected an overall better experience.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded yesterday
Dear R9084XZsarahd, We sincerely appreciate your feedback about our hotel in TripAdvisor. We take note of all your comments regarding facilities inside the room. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our service and product that we offer to our guests. We look forward to the opportunity of welcoming you back to Hotel Ciputra Jakarta in a very near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cindy E wrote a review Sep 2022
16 contributions
+1
Hotel's Favourite
Strategically located at West Jakarta, this hotel has comfortable room and friendly staffs. I stayed at the Grand Deluxe Premium room, pretty big and clean room. The breakfast and dinner at The Gallery at Hotel Ciputra offered wide array of food & beverages, ranging from Indonesian, Asian, Middle East & Western Food. This hotel has large swimming pool & gym as well.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 2 Sep 2022
Dear cindyeD1787XC, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! Thank you for posting your review at TripAdvisor. We are delighted to know that you had an enjoyable stay and we had consistently met your expectations. Your positive feedback on our strategic location, comfort and clean room and our friendly staff is an encouragement to us continue providing our guests with excellent and memorable experience. We look forward to serving you with another pleasant stay in Hotel Ciputra Jakarta. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Herr R wrote a review 2 Dec
I've seen some reviews on TikTok abiut Hotel Ciputra Jakarta and all those good reviews about the staffs are true, they're professional, caring, and helpful. My wife and I would really like to be back here someday.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 4 days ago
Dear 518herrr, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! We would like to thank you for taking the valued time to share your feedback on TripAdvisor following your recent stay at Hotel Ciputra Jakarta. It is our pleasure to know that you have enjoyed your stay with us. We appreciate your positive feedback and look forward to the pleasure of welcoming you back again in the near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shah R wrote a review 1 Dec
1 contribution
Great Location. Walking distance and connecting to mall so you can buy everything needed easily. Beautiful rooms, great ambiance in the hotel dining room. Lots of food discount after becoming a member. Nice food & staff are very friendly and helpful.
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Date of stay: November 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 4 days ago
Dear 529shahr, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! We would like to thank you for taking the valued time to share your feedback on TripAdvisor following your recent stay at Hotel Ciputra Jakarta. It is our pleasure to know that you have enjoyed our location, staff service and foods. We appreciate your positive feedback and look forward to the pleasure of welcoming you back again in the near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arif W wrote a review Nov 2022
1 contribution
very happy to be able to visit a hotel as good and as interesting as this, the rooms are spacious and clean, the service is also very friendly, especially the staff named chatrine For future holidays and business I will return to this hotel again, thank you
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 1 week ago
Dear arifwibowo12, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! We would like to thank you for taking the valued time to share your feedback on TripAdvisor following your recent stay at Hotel Ciputra Jakarta. It is our pleasure to know that you have enjoyed our services. We appreciate your positive feedback and look forward to the pleasure of welcoming you back again in the near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah T wrote a review Nov 2022
1 contribution
The hotel is above a mall, the room is spacious and soundproof, and also have blackout curtains, the pool is a great size and kids friendly. A great place to have a short escape during a hectic day. Gonna come back soon
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 1 week ago
Dear L8596KOsaraht, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! We would like to thank you for taking the valued time to share your feedback on TripAdvisor following your recent stay at Hotel Ciputra Jakarta. It is our pleasure to know that you have enjoyed our location and swimming pool. We appreciate your positive feedback and look forward to the pleasure of welcoming you back again in the near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
christiankesuma wrote a review Nov 2022
1 contribution
Ciputra hotel is really good, located in the West Jakarta which also has numerous shopping centres to go and see. Decor of hotel is classic and timeless, very clean, friendly staff who are very helpful throughout our stay
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Review collected in partnership with Swiss-Belhotel International
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 2 weeks ago
Dear christiankesuma, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! We would like to thank you for taking the valued time to share your feedback on TripAdvisor following your recent stay at Hotel Ciputra Jakarta. It is our pleasure to know that you have enjoyed our location which near to some shopping center, classic decoration, cleanliness, helpful and friendly staff. We appreciate your positive feedback and look forward to the pleasure of welcoming you back again in the near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian S wrote a review Nov 2022
1 contribution
This is my first time in Indonesia and I can’t say enough good things about the breakfast buffet at Hotel Ciputra. The restaurant manager, Irwin, was so gracious and answered all my questions about the food, which is simply fantastic. I’ve never felt so welcomed in any other country and could stay and eat here forever!
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 2 weeks ago
Dear briansL9885RI, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta and for posting your online review and rating about the Breakfast Buffet and our hospitality on TripAdvisor. It is very rewarding for us to know that you enjoyed your stay with us. Your kind remarks regarding our breakfast and the responsive staff are highly appreciated. Thank you very much for your patronage and look forward to having you back with us at Hotel Ciputra Jakarta. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flyer63680263030 wrote a review Nov 2022
During our 4 days at Swissbell Ciputra, we felt comfortable, it's just that at first there was a slight disturbance in the clogged bathroom drain, but it was responded well. The breakfast is very varied and tastes good and the staff starts from the front desk, technicians who repair the sewers, as well as the staff who are at breakfast, they are very nice and friendly but there is a little suggestion that the coffee served is always hot.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 4 weeks ago
Dear Flyer63680263030, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta and for posting your online review and rating about the service and our hospitality on TripAdvisor. It is very rewarding for us to know that you enjoyed your stay with us. Your kind remarks regarding our breakfast and the responsive staff are highly appreciated. Thank you very much for your patronage and look forward to having you back with us at Hotel Ciputra Jakarta. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vahlevi wrote a review Nov 2022
1 contribution
Room is clean and the service is good. The parking area is wide enough, but it's so traffic to reach the hotel. i lived there to attend friend's wedding and i see the ballroom is good and clean. verry recommend hotel
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager at Hotel Ciputra Jakarta, General Manager at Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Responded 4 weeks ago
Dear s_vahleviiiii889970, Warmest Greeting from Hotel Ciputra Jakarta, the heart and soul of West Jakarta! We would like to sincerely thank you for staying with us and for sharing your wonderful experience on TripAdvisor. As we strive to create memorable hotel experience for our guests, our team are focused on taking care of the needs of our valued guests with highly attentive service and utmost professionalism to ensure your stay is a memorable one. Providing excellent service is at the core of our service commitment to our guests and your positive feedback about the cleanliness of the room and the good ballroom will definitely motivate the team to keep up our high standards. We most definitely look forward to welcoming you back to stay at Hotel Ciputra Jakarta near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$34 - US$50 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakartaGrogol Petamburan
NUMBER OF ROOMS
336
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HOTEL CIPUTRA JAKARTA MANAGED BY SWISS-BELHOTEL INTERNATIONAL (S̶$̶4̶9̶) S$36: UPDATED 2022 Reviews, Price Comparison and 2,142 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Which popular attractions are close to Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Nearby attractions include Jakarta Aquarium & Safari (0.8 km), Central Park (1.1 km), and Citraland Mall (0.03 km).
What are some of the property amenities at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Yes, free parking, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Conveniently located restaurants include Collage All Day Dining, Marugame Udon and Tempura, and Depot Surabaya.
Are there opportunities to exercise at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Ciputra Jakarta managed by Swiss-Belhotel International have airport transportation?
Yes, Hotel Ciputra Jakarta managed by Swiss-Belhotel International offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Ciputra Jakarta managed by Swiss-Belhotel International offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Ciputra Jakarta managed by Swiss-Belhotel International?
The staff speaks multiple languages, including Chinese, Arabic, and Indonesian.