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Hotel Ciputra Jakarta

452 reviews
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Traveller (217)
Room & Suite (270)
Dining (85)
Overview
  • Excellent24%
  • Very good50%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (452)Write a Review
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84
145
70
18
13
Show reviews that mention
All reviewsshopping mallmall attached to the hotelcentral parktaman anggrek mallpizza hutdirect accessnon smoking floortoll roadpublic areasnice hotelair conclose to the airportbusiness tripbuffet breakfastexecutive floorroom servicesame building
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11 - 15 of 330 reviews
Reviewed 21 January 2018 via mobile

There’s something off about its maintenance. The wall was dirty. Especially, the bathroom. It was clearly not well maintained. The wall’s paint or layer for the shower was kinda chopped off. Lots of stain. The glass door can’t be closed tightly. The only good thing...More

Thank msfebby
Response from GMHCJ, General Manager at Hotel Ciputra JakartaResponded 4 weeks ago

Dear Valued Guest, We are very concerned to hear about your comment on Trip Advisor about our room maintenance. When you last stayed at our hotel we have corrected all the technical issues regarding to the room condition. We thank you also for your positive...More

Reviewed 12 January 2018

Good rooms, generally silent and tidy. Toilets are bit old and unclean. House keeping does not replace soaps or shampoo while the make the room even if the previous days soap is almost gone. Some sort of cost cutting. There is a possibility to reimburse...More

1  Thank ARCOT777350
Response from GMHCJ, General Manager at Hotel Ciputra JakartaResponded 17 January 2018

Dear Valued Guest, We were very concerned to read your TripAdvisor comment, regarding the hospitality culture of certain hotel team associates; we take this type of comment very seriously as we endeavor daily to delight all our customers. Unfortunately during your stay we failed and...More

Reviewed 4 January 2018 via mobile

This was my first experience to stay with my family at Hotel Ciputra Jakarta. The check in process start from 12.30 and finish to get room number in 16.00. The receptionist was also serve with flat face (maybe after receive a lot of complain from...More

Thank Vicki G
Response from GMHCJ, General Manager at Hotel Ciputra JakartaResponded 5 January 2018

Dear Valued Guest, We were very concerned to read your TripAdvisor comment, regarding the hospitality culture of certain hotel team associates; we take this type of comment very seriously as we endeavor daily to delight all our customers. Unfortunately during your stay we failed and...More

Reviewed 2 January 2018 via mobile

We stayed for the new year’s eve. Arriving at the hotel with very low expectations ( since we knew it would be packed), we were stuck at the check in counter for about 30 minutes and were informed afterwards that the rooms were not yet...More

Thank Rosseline T
Response from GMHCJ, Executive Secretary at Hotel Ciputra JakartaResponded 3 January 2018

Dear Valued guest, We take very good note of your constructive feedback that help us greatly to improve our performance and to enhance the guest experience. Indeed, we have already taken serious new initiatives in order to remedy our guest experience and the c/in procedures...More

Reviewed 26 December 2017 via mobile

Great hotel. Very friendly staff, especially all the ladies on the 17th floor lounge. The bath tub needs some updating and there is no safe box on the 17th floor. Great pool and pretty complete fitness center. Great breakfast either downstairs or in the 17th...More

1  Thank chris S
Response from GMHCJ, Executive Secretary at Hotel Ciputra JakartaResponded 27 December 2017

Dear Valued Guest, We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on TripAdvisor. We are very pleased to read that you...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Breakfast included
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$51 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Business Hotel in Jakarta
#49 Spa Hotel in Jakarta
#65 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$51 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Business Hotel in Jakarta
#49 Spa Hotel in Jakarta
#65 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (217)
Room & Suite (270)
Dining (85)
Pool & Beach (28)
Amenities (66)
Business Centre & Event Rooms (13)
Family and Play Areas (1)
Questions & Answers
Ask a question
PrincessKlang
19 December 2017|
AnswerShow all 2 answers
Response from Losreny |
For the context of Jakarta, it is close, about 30 minutes during the regular traffic. There is Mega Anggrek hotel not far from MACAN but is not as nice as Ciputra. Hope this helps.
1
Vote
ABDUL B
6 October 2017|
AnswerShow all 4 answers
Response from Todd K | Reviewed this property |
1,198 KM. This Hotel is in Jakarta, Not Bali.
1
Vote
Peggy S
7 February 2016|
AnswerShow all 3 answers
Response from PetalingJayaHans47 | Reviewed this property |
Actually it is not that far by kilometres, but in Jakarta you cannot rely on distance but on time used to travel. Basically, it should not take more than 25 to 35 minutes to reach this hotel from the airport. Hope this... More
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12
Room Tips
"Rooms on the swimming view is very comfort and nice ."
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"Ask for an upgrade to a suite!"
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"Executive floor rooms are better with King size bed"
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"choose the side of facing swimming pool, better view."
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