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The Sultan Hotel & Residence Jakarta

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The Sultan Hotel & Residence Jakarta
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595 Reviews from our TripAdvisor Community

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Showing 411: English reviews
Sydney, New South Wales, Australia
Reviewed 4 days ago NEWvia mobile

Great place where stay! Beautiful rooms and atmosphere! Good position for our job near convention center and big mall. I suggest to every one for your journey in Jakarta Christian Bertolini Busineschef.it

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Helpful?
Thank Christian B
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Christian, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are glad to know that you had a great experience as we strive to provide our guests the highest standards of service. We are also glad to know that you enjoyed our Hotel very much and...

Sydney, Australia
Reviewed 1 week ago

I rarely write reviews, and I'm really not a difficult traveler, but I stayed here recently on a business trip and paid a price that was well above the quality I received. The internet connection was quite good. But, at check in they have a list of the rooms that have "Toilet Good Condition". I noticed that my room wasn't...

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Helpful?
Thank andrewroe
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Andrewroe, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We do apologize for your unpleasant experience regarding the toilet and the service from our staff that you had received. We have delivered this matter to our team and will make it better in the future. We...

Reviewed 2 weeks ago

The hotel is quite old fashioned but overall is good, excellent location if you are attending to an exhibition in the close-by center, easily reachable in 5 min. walk, for the rest you need a taxi. Excellent service, especially by Ms. Vitria: she managed to find easily a car for the airport even in the worst rush hour, always with...

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Helpful?
Thank Marco O
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Marco, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are also glad to know that you had a great experience as we strive to provide our guests the highest standards of service. We are also glad to know that our staff was very helpful, hopefully we...

Reviewed 2 weeks ago

First time stay at Hotel Sultan for business presentations. I ordered suite room in get room 679. Rooms are elegant and classic. Service on the executive floor was also good. I had the opportunity to breakfast and check-in or check-out on the floor 13. There is a high tea and cocktail night as well. Disadvantages are a little disturbing that...

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Helpful?
Thank Dewi A
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Dewi, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are also glad to know that you had a great experience as we strive to provide our guests the highest standards of service. We do apologize for your unpleasant experience regarding the bathroom and breakfast as...

Jakarta, Indonesia
Reviewed 3 weeks ago via mobile

For a few times, we looking for great places to meet a bussines partner. The Sultan is become our places to go. The location, service and the facilities are the reason for everyone to stay there. Exclusive and comfortable as a five star hotel.

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1Thank Dhendy_Feryan
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Dewa, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are glad to know that you had a great experience as we strive to provide our guests the highest standards of service. Hopefully we can always be the place for you to go, either for business...

Jakarta, Indonesia
Reviewed 4 weeks ago

The room is big, the restaurant is very good, location is very good. All staffs are friendly and helpful. Room clean and garden is greenny, the best garden in Jakarta. Walking distance to Jakarta Convention Centre.

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Helpful?
1Thank Dea W
SultanH0TEL, Hotel Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs Dea, Thank you for sharing your experience at The Sultan Hotel & Residence Jakarta as your convenience stay and for you valuable time to review our hotel on Tripadvisor. We are very happy to know that you enjoyed your stay and hopefully this could be one of the memorable stay for you. We are also happy to know...

Reviewed 4 weeks ago via mobile

checkin was a nightmare, the is nowhere to get a tea or coffee in the morning there is no shops and or anywhere to get a snake in the morning, there is businessman and women standing on the foyer from 6am and you can not get a drink until 8am. This hotel must give or pay for its own stars.

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Helpful?
Thank Jason W
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Jason, Thank you for the feedback on Tripadvisor. I would like to clarify to your comment and explain that there is clearly a matter of miss communication to you about our hotel. Our lobby lounge is open 24 hours and our staff at front desk are always present the comment you make about "no shops or no snacks"...

Reviewed 4 weeks ago via mobile

I ve been here for 3 night for business activity therefor I need good conectivity. And sultan give me a stable and fast wifi. Room service are good as always. Another advantage is the tunnel that connect sultan with JCC convention hall Senayan. I can get there easily.

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Helpful?
Thank Dewa Gede S
SultanH0TEL, Hotel Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Dewa, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are also glad to know that you had a great experience as we strive to provide our guests the highest standards of service. We are also glad to know that our tunnel to JCC had been...

Reviewed 29 October 2016

I stayed here for weeks many years ago and have visited Jakarta many times since and for this time decided to take a walk down memory lane. The place is under renovations and it is not before time. The sense I have is that the employees do their best, there is good service and they are friendly and try the...

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Helpful?
Thank Oral D
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Oral D, Thank you for your valuable comments. It gives me immense pleasure to tell you and all our guests who read this review that we are upgrading our facilities. The facilities we offer are unparalleled to anything that is available in Jakarta. Our objective is to achieve the status of being one of the best hotel's in...

Jakarta, Indonesia
Reviewed 19 October 2016

Because my trip is long, it is very appreciated to have a laundry ticket per day. however AC is too strong for me and difficult to find where i can manage it and as for breakfast, need more variety. in total i enjoyed my stay here.thank you for all staff at executive floor.

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Helpful?
Thank supartonosiregar
SultanH0TEL, Hotel Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Supartono, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are also glad to know that you had a great experience as we strive to provide our guests the highest standards of service. We do apologize for your unpleasant experience regarding the AC and probably with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jl. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $118 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#39 Spa Hotel in Jakarta
#60 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
3 questions
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select rooms with a view towards the street sudirman if want to see the night city views.”
 of 5 bubbles 421dewia, 17 Nov 2016 | Read review
“Choose number *60, *99 i.e 899, 860”
 of 5 bubbles matsyak, 13 Sep 2016 | Read review
“If smoking is an issue, ensure you're in a non-smoking room”
 of 5 bubbles LoftusroadW12, 12 Aug 2016 | Read review
“Garden View high floor”
 of 5 bubbles usefultipsandadvice, 5 Aug 2016 | Read review
“Request for a room that overlooks the convention center (nice view/greenery)”
 of 5 bubbles youssefa301, 24 Jul 2016 | Read review
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