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The Sultan Hotel & Residence Jakarta

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Traveller (496)
Room & Suite (407)
Dining (84)
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Overview
  • Excellent24%
  • Very good41%
  • Average25%
  • Poor8%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (786)
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131
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142
55
12
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All reviewsexecutive floorattending a conferenceunderground tunneltennis courtsgelora bung karnogrand deluxesenayan areaunder renovationswimming poolhotel guestsspacious roommini barpleasant stayjapanese restaurantlate checkbuffet breakfastshopping mall
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181 - 185 of 534 reviews
Reviewed 4 April 2016

I have stayed twice recently in the Sultan, both short business trips. The location is excellent and, while the hotel is getting older and is not as "glitzy" as some of the newer ones, it is in the best location and offers excellent value for...More

Thank alexsmillie
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 11 May 2016

Dear Mr. Alexsmillie, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking the time to write your nice experience in our hotel at TripAdvisor. We are also glad to know that you have a great experience as we always make sure...More

Reviewed 22 March 2016

As a long term guest staying at Sultan's Penthouse floor, the two bed room suite with 2.5 baths, kitchen, large living and dining area and walk out terrace with Jacuzzi is my home away from home. Very spacious suite with good views of the city...More

Thank Pk S
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 13 April 2016

Dear Mr. PK Subramanian, Thank you for choosing The Sultan Hotel & Residence Jakarta as your home away from home and for the wonderful review on Tripadvisor. We are very happy to know that you enjoyed your stay and found our hotel’s ambiance was suitable...More

Reviewed 21 March 2016

My room was on the #11 floor. View was good, can see the tennis court right below. Room's lighting quite dim. Even when all lights are on. It's still quite dim at night. Overall clean. Big toilet. Fitness center and pool was not in the...More

Thank JoannaMayNMH
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 13 April 2016

Dear Ms. Joanna, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking the time to write your nice experience in our hotel at TripAdvisor. We are glad to know that you had a great experience as we always make sure to...More

Reviewed 14 March 2016

I was invited for the Indonesia Fashion Week. On the first sights the Hotel looks good but ... After spending days some things happened. First of all in 5 days staying my sink was leaking but nobody cares about that. Then, they "did a mistake"...More

2  Thank Mbagur
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 12 April 2016

Dear Ms. Mbagur, Thank you for sharing your experience stay at The Sultan Hotel & Residence Jakarta on TripAdvisor. We do apologize for the inconvenience caused during your stay and already share it to our management team as we have taken your feedback seriously. We...More

Reviewed 10 March 2016

We have stayed at the hotel for an official visit to Jakarta between 4-8 of March, and had a quite good example of hospitality and service at Sultan Hotel. The most striking part however was its location which is next to the JCC. The attitude...More

Thank Mehmet B
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 12 April 2016

Dear Mr. Mehmet, Thank you for sharing your staying experience at The Sultan Hotel & Residence Jakarta on TripAdvisor. We were so pleased to have you even just a few days. We also would like to thank you for your compliment on how good our...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$60 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Jakarta
#65 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$60 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Jakarta
#65 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (496)
Room & Suite (407)
Dining (84)
Pool & Beach (43)
Amenities (52)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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Helenahelenah
29 March 2017|
AnswerShow all 4 answers
Response from Christian B | Reviewed this property |
I think yes but I don't know because we move with taxi driver
0
Votes
Google Translation
usefultipsandadvice
1 July 2016|
Answer
Response from Semara2014 | Reviewed this property |
They provide free wi-fi and also chargeable internet access in the room for a better connection. yes, the respond for any inquiry is a bit slow from them, I must admit. Hope it helps Gus
1
Vote
usefultipsandadvice
1 July 2016|
AnswerShow all 6 answers
Response from SultanH0TEL | Property representative |
Dear Sir/ Madame, Thank you for your time to write this question in Tripadvisor. To answer your question, yes it is including. Our room rate includes breakfast and also high speed internet. Hope you will have a great stay... More
1
Vote
Room Tips
"quiet rooms, close to the central places"
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"Stay at the Garden Wing as the rooms are newer. The Lagoon Wing is older and due for renovation."
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"Staying further up might be convenient"
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"I took the room I was given. Sorry. No complaints."
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