We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Sultan Hotel & Residence Jakarta

Expedia.comUS$76*
View Deal
02/04/2017 03/04/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 5 more sites!
Professional photos
The Sultan Hotel & Residence Jakarta
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

633 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Sultan Hotel & Residence Jakarta
See the most recent reviews
Showing 431: English reviews
Singapore, Singapore
Reviewed 15 November 2014

I stay here when I am in Jakarta on business. It is located adjacent the Jakarta Convention Center. The staff are very friendly. The fitness center and spa incredible. The fitness center is completely stocked, offering aerobics, pilates, cross-fit, etc. Large pool outside.

 Report
Helpful?
Thank joelhay
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Joelhay, Thank you for choosing The Sultan Hotel & Residence Jakarta as your convenience business stay. We are appreciate to hear about your recent visit and happy that you had a great time with us, especially on how our strategic location near Jakarta Convention Center also our high standard quality of fitness center and spa. We look forward...

Singapore, Singapore
Reviewed 11 November 2014

I stayed at The Sultan Hotel at Jakarta, Indonesia in April 2014 for work. These are my feedback: - Location: The work location was at the Jakarta Convention Centre. There are two ways to get there. One could walk "above-ground" through the car parks and reach the Convention Centre faster if the weather was fine. Alternatively, one could walk via...

 Report
Helpful?
2Thank KevinKSY
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you for staying at The Sultan Hotel & Residence Jakarta and for sharing your great experience with us on TripAdvisor. We thank you for the positive feedback about our impeccable customer service and Indonesian royal hospitality. Our team always work very hard to ensure that our guests have a memorable stay and try to accommodate every one...

Sydney, Australia
Reviewed 8 November 2014

this is an old hotel, apparently it used to be a Hilton many years ago. But it's ok. I like the big outdoor pool. The executive club makes the stay pleasant, the staff there are very hospitable and the food is good.

 Report
Helpful?
Thank David S
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. David S., Thank you for sharing your staying experience at The Sultan Hotel & Residence Jakarta on TripAdvisor. We also would like to say thank you for your compliment on how big our outdoor pool and staff at Executive Floor serve you with the highest standard of hospitality. We look forward to welcome you back at The Sultan...

Depok, Indonesia
Reviewed 6 November 2014

Although the management is not as good as the previously Hilton hotel. This hotel still brings a lot of recalling to the moments back then. It's an old hotel.. With spacious rooms, big lobby. Sadly all the buildings and facilities were not function any longer. Well, still love this memorable hotel.. It was the biggest, the famous, the most happening...

 Report
Helpful?
Thank Fauzia B
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Fauzia B., Thank you for choosing The Sultan Hotel & Residence Jakarta as your convenience and memorable stay. We are appreciate to hear about your recent visit and happy that you had a great time with us. We would like you to know that we are in the process in refurbishing our facilities and constantly upgrading our services providing...

Reviewed 6 November 2014 via mobile

This hotel comprises of three towers so make sure you check in to the lagoon tower- this is the nearest & newest to the restaurants and all stayed in the grand deluxe room, love the big toilet with bath attached in! The bath can fill itself within 5mins!! Another good thing is the always smiling nice staff :-) Something to...

 Report
Helpful?
Thank Stephwan
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Stephwan, Thank you for sharing your staying experience at The Sultan Hotel & Residence Jakarta on TripAdvisor. We also would like to say thank you for your compliment on how our Grand Deluxe room is exceeding your expectations and how our staff always serve you with world class royal hospitality. We do apologize for the inconvenience caused during...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 2 November 2014

The Sultan personnel add that special touch to a excellent facility! The executive floor render special service and quality food that is outstanding and just lift this hotel above many other! The "A Team" that is always going the extra mile, with a smile! A special thanks to Disty, Derry, Agus, Diana, Febi. Ario,Ranti, Fitri and the outstanding sjefs Tri...

 Report
Helpful?
Thank LJB128
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir, Many thanks for sharing your great experience with us on Trip Advisor following your recent stay at The Sultan Hotel & Residence Jakarta. I am delighted and thank you for the positive feedback about our impeccable customer service at Executive Floor. Our Executive Floor team always work hard to ensure that our guests have a memorable stay. Once...

Everett, Washington
Reviewed 1 November 2014

The Sultan is my choice hotel when I travel to Jakarta because of the location and services from the hotel staff. I usually stay on the Executive Floor, but regardless of which floor I stay, the staff are all very kind and friendly. Rooms are very comfortable. I've even sought the assistance of the hotel doctor and received assistance for...

Review collected in partnership with this hotel
 Report
Helpful?
Thank msbrown2014
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Ms. Brown, Thank you for posting a review on TripAdvisor during your business stay with us. We also would like to thank you for your wonderful comments regarding our Executive room and staff who serve you with the highest standard of hospitality. It’s also great to hear that you spent your relaxing time at our Sriwedari Garden, where you...

Makati, Philippines
Reviewed 31 October 2014

Stayed here twice in less than 2 weeks. The first time I was sceptical because of talk about deterioration since it is no longer the Hilton, and some reviews talked about "old rooms," etc. But I was pleasantly surprised by the executive floor where I stayed (13th and 14th). Very efficient and friendly reception (13th floor), free and substantial cocktails...

 Report
Helpful?
1Thank Horacio B
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Horacio, Thank you for choosing The Sultan Hotel & Residence Jakarta as your convenience stay and for the wonderful review on Tripadvisor. We are excited to hear about your recent visit and happy that you had a great time with us. We are also pleased to hear that you enjoyed our Executive Lounge 13th Floor service. As you...

Jakarta, Indonesia
Reviewed 20 October 2014

Location was really good for people who has a business in JCC, since it's really close to JCC and there's a tunnel that connects them. The problem is, the walkway that was in the tunnel is turned off.. even when they know there's so many people that is going to use it during the date. Bathtub is a little dirty,...

 Report
Helpful?
Thank vidybidy
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir, Thank you for taking your time to posting a review on Tripadvisor following your recent stay with us. Please allow me to express my sincere apologies for the inconveniences you have experienced in the tunnel’s area and other valuable comments about our bathtub and service in mini bar. We will ensure that the tunnel will be turned on...

Bahrain
Reviewed 16 October 2014

Stayed a few days at the Sultan Hotel while participating in an International Exhibition. The service I must say was quite exceptional and the staff most friendly. I would highly recommend for anyone to stay at such hotel.

 Report
Helpful?
Thank Malik007007
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Malik, Thank you for choosing The Sultan Hotel & Residence Jakarta for your convenience stay during your business trip. We are glad and thankful for your appreciation to our exceptional service and how our staff serve you with world class royal hospitality. We are looking forward to see you again in our hotel. Sincerely yours, I Nyoman Sarya...

451 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (412)
Viewed
View from Room (27)
Viewed
Hotel & Grounds (93)
Viewed
Pool/Beach Area (11)
Viewed
Room/Suite (66)
Viewed
Business Centre/Function Rooms (7)
Viewed
Dining (22)
Viewed
Bathroom (22)
Viewed
Other (164)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (7)
Viewed
View from Room (1)
Viewed
Bathroom (3)
Viewed
Dining (2)
Viewed
Pool/Beach Area (1)
Viewed
Family/Play Areas (1)
Viewed
Other (18)
02/04/2017 03/04/2017
Hotels you might also like...
Travellers also viewed these Jakarta hotels
Century Park Hotel
#43 of 453 in Jakarta
704 reviews
Crowne Plaza Hotel Jakarta
#122 of 453 in Jakarta
523 reviews
Menteng
Sari Pan Pacific Jakarta
Sari Pan Pacific Jakarta
#39 of 453 in Jakarta
726 reviews
Show Prices
Show Prices
Show Prices
HARRIS Suites FX Sudirman
#44 of 453 in Jakarta
685 reviews
Tanah Abang
Le Meridien Jakarta
Le Meridien Jakarta
#38 of 453 in Jakarta
900 reviews
Gran Melia Jakarta
#15 of 453 in Jakarta
978 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Pool
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jln. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $127 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Priceline, Travelocity, Asiatravel.com Holdings and Orbitz so you can book your The Sultan Hotel & Residence Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#48 Spa Hotel in Jakarta
#67 Luxury Hotel in Jakarta
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of them”
  • Great view
  • Great view
  • Great view
  • Great view
  • Great view
 of 5 bubbles 986franciscoa, 22 Feb 2017 | Read review
“Staying at Lagoon tower”
 of 5 bubbles ardiwiranata27, 12 Feb 2017 | Read review
“you have to stay at lagoon tower you can see all Jakarta”
 of 5 bubbles sdenny999, 10 Feb 2017 | Read review
“Always stay in lagoon tower”
 of 5 bubbles Shalom99, 7 Feb 2017 | Read review
“high rise floor city view to scbd is excellent”
 of 5 bubbles shierlinalie, 2 Feb 2017 | Read review
5 of 5
Expedia.com
US$76* /night
View Deal
TripAdvisorUS$76
Booking.comUS$79
Hotels.com
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates