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Grand Hyatt Jakarta

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Traveller (687)
Room & Suite (369)
Dining (122)
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Overview
  • Excellent60%
  • Very good31%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“grand cafe”(40 reviews)
“fountain lounge”(16 reviews)
“the club lounge”(41 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (1,213)
There are newer reviews for Grand Hyatt Jakarta
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1,042 results
Traveller rating
594
336
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26
26
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594
336
60
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26
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All reviewsgrand cafefountain loungethe club loungehigh end shoppingwalk in wardrobeshopping mallhealth clubbusiness tripbusiness hotelhuge mallrooms are largedirect accessjogging trackjapanese restaurantswimming poolexcellent hotelfive star hotel
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21 - 25 of 1,042 reviews
Reviewed 10 May 2018

Firstly, I must stress that each and every single member of staff in the hotel were attentive, friendly and welcoming. Check-in and Check-out were straightforward. Myself and a colleague were In Jakarta for business and both a lawyer and a bank CEO who we were...More

Thank Asiabusiness
Response from Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt JakartaResponded 18 May 2018

Dear Reviewer, Thank you for sharing your feedback on TripAdvisor. We sincerely apologise for the disappointment experienced during your stay and assure you that the points you have highlighted, especially regarding our Grand Club Lounge, have been addressed internally. Thank you again for your feedback...More

Reviewed 10 May 2018 via mobile

I stayed for one night because of our business trip. The staff were wonderful, extremely friendly & very helpful! Unfortunately, it goes down hill from there, The air conditioning in the room was broken, and could not sleep! The food and drink which was provided...More

Thank Luen M
Response from Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt JakartaResponded 18 May 2018

Dear Reviewer, Thank you for taking the time to share your feedback about your stay at Grand Hyatt Jakarta. We regret that your recent experience did not meet your expectations. Your feedback regarding our air conditioning and Grand Club room are much appreciated and have...More

Reviewed 5 May 2018

Fantastic team, property, facilities and location. Another wonderful and comfortable stay. Would recommend for business or leisure.Great outdoor area and pool. Staff always very welcoming. .Rooms spacious and comfortable.More

Review collected in partnership with Hyatt Hotels
1  Thank HariJ64
Response from Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt JakartaResponded 18 May 2018

Dear Reviewer, Thank you very much for your review about Grand Hyatt Jakarta. We are glad that you enjoyed your stay and that we were able to provide you with a comfortable experience. We truly appreciate your feedback regarding our staffs, location, room and facilities....More

Reviewed 2 May 2018

Went to Hyatt with some great expectations but was really dissapointed with the hygiene of the hotel. Saw a cockroach twice (one in the lobby and one inside our room) BUT, service was great, the food was superb, how they handle our complaint was awesome....More

Review collected in partnership with Hyatt Hotels
Thank hencul
Response from Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt JakartaResponded 18 May 2018

Dear Reviewer, Thank you for your feedback on TripAdvisor. We are glad to read your feedback regarding our services and staff. Please accept our sincere apologies for the unpleasant experience that you receive during your stay with us. Your feedback has been shared with the...More

Reviewed 1 May 2018 via mobile

This is really a great hotel the middle of Jakarta. When being in the pool area you can’t imagine that you are in the city, since it’s such an oasis. I had a great room with a view over the Selamat Datang Monument. Great place...More

Thank Johan R
Response from Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt JakartaResponded 18 May 2018

Dear Johan, Thank you for your review about Grand Hyatt Jakarta on TripAdvisor. Your comments regarding our pool, location and facilities were highly appreciated. Thank you for choosing us and we look forward to welcome you back again soon. Warm regards, Grand Hyatt Jakarta Management...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$175 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#27 Spa Hotel in Jakarta
#35 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$175 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#27 Spa Hotel in Jakarta
#35 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (687)
Room & Suite (369)
Dining (122)
Pool & Beach (68)
Business Centre & Event Rooms (18)
Amenities (18)
Family and Play Areas (1)
Questions & Answers
Ask a question
Moutaz J
16 July 2017|
Answer
Response from Polar773 | Reviewed this property |
Approx 20usd per person.
1
Vote
A F
4 May 2017|
AnswerShow all 4 answers
Response from lance r |
the burgundy bar and lounge is a smoking area
1
Vote
Room Tips
"Ask for room facing the roundabout"
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"high floor, overlooking the fountain"
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"Don't waste your money on a club room -- no benefit."
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"As noted above, the front has a good city view, but light sleepers should be aware of emergency vehicle noise."
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