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Mercure Jakarta Simatupang

510 reviews
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Traveller (435)
Room & Suite (137)
Dining (69)
Overview
  • Excellent29%
  • Very good55%
  • Average14%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (510)Write a Review
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All reviewsgraffiti restaurantprivilege roompondok indah mallcilandak town squareswimming poolbusiness triprooftop bartoll roadtop flooraccor hotelsexcellent business hotelhotel staffs arewelcome drinkcozy hoteltraffic jamroom service ispleasant stay
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21 - 25 of 384 reviews
Reviewed 21 November 2017 via mobile

Got upgrade room because accor member when coming at night. Special Dilmah hot tea when check in. Optimal room size with good city view. Bar and music entertaint at the top of hotel. Small swimming pool at the top of hotelMore

Thank SanjayaKanginnadhi
Response from Mercure-JS, Front Office Manager at Mercure Jakarta SimatupangResponded 10 December 2017

Dear Mr. Sanjaya, Thank you for choosing Mercure Jakarta Simatupang as your preferred hotel. We strive to always provide the best of Mercure standard and services to our guests and hope you will enjoy your time with us again in the near future. Best regards,...More

Reviewed 16 November 2017

I stay at this hotel for several time, but always disappointed. I choose the hotel because this is the nearest hotel from my office at Jakarta. In room dinning was very poor, breakfast also poor, hairdryer was broken, telephone was broken. Room very small. The...More

Thank Andreas P
Response from Mercure-JS, Front Office Manager at Mercure Jakarta SimatupangResponded 29 November 2017

Dear Mr. Andreas, Thank you for taking time in writing us a review on TripAdvisor. I do regret that some shortfalls of service that happened during your recent visit have made your stay less than perfect. I have address this matter to our F&B Manager,...More

Reviewed 9 November 2017 via mobile

Service in general was good, hotel staff friendly and nice. Room was big enough, but it is evident a general lack in term of cleaning. Pillowcases were smelling like they have not been changed from previous client but the extra pillow in the closet solved...More

Thank calecmatt1
Response from Mercure-JS, Front Office Manager at Mercure Jakarta SimatupangResponded 16 November 2017

Dear Mr. Calecmatt, Thank you for wring back to us regards your last visit to Mercure Jakarta Simatupang. We highly appreciate our guests comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests expectations. It...More

Reviewed 7 November 2017 via mobile

We are a family which are quite active in social media, so Mercure Jakarta Simatupang one of recommended hotels which have quite a lot of instagrammable spots. The hotel is artfully designed, with a unique Graffiti restaurant, a beautiful and colorful rooftop with a rooftop...More

Thank Lenggogeni F
Response from Mercure-JS, Front Office Manager at Mercure Jakarta SimatupangResponded 16 November 2017

Dear Ms. Lenggogeni, Thank you for taking your time to write back to us. We are happy to know that you had an excellent stay.The next time you are in Jakarta, I hope you will consider staying with us again and look forward to welcoming...More

Reviewed 6 November 2017 via mobile

Yesterday was my first time to spend my first night with my wife. My fellow named Adhi which also as a duty manager at Mercure Hotel TBSP, jakarta, presented us a wonderful wedding gift ever. 1 night stay at tenth level of that hotel was...More

Thank joseph s
Response from Mercure-JS, Front Office Manager at Mercure Jakarta SimatupangResponded 13 November 2017

Dear Mr. Joseph, We are delighted to know that there were many positive highlights during your stay. We will continue to work hard for our guests to have enjoyable stays. I will share your generous comments with Mr. Adi our Duty Manager and the rest...More

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13456777
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Free Parking
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Spa
Details
Price range
US$53 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Jakarta
#40 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$53 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Jakarta
#40 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (435)
Room & Suite (137)
Dining (69)
Pool & Beach (25)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
ibadsh
14 January 2018|
AnswerShow all 5 answers
Response from didik s | Reviewed this property |
In the registration card mentioned that maximum occupant in a room is two. If you have another you must have an extra bed. Unless under 6 year old child.
0
Votes
Rajni V
9 November 2017|
AnswerShow all 8 answers
Response from Khalil A | Reviewed this property |
Nearby there is none that i know of
0
Votes
CalsonYH
25 August 2015|
AnswerShow all 3 answers
Response from Arini Y | Property representative |
Dear Calson, Truly sorry for the late respond. We provide transportation from Airport to the hotel at the rate of IDR 399net. for another alternative, as mentioned by Nabil A, you can choose a metered taxi available in... More
0
Votes
Room Tips
"Avoid looking out on main road due to traffic noise"
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"city view rooms offer a very nice scenic view."
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"Ask for a room that is not too close to the bar in the top floor."
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"Higher floors 10th and above"
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