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Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel

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Jl. Pluit Selatan Raya 10th Floor Emporium Pluit Mall, North Jakarta, Jakarta 14440 Indonesia
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Traveller (374)
Room & Suite (141)
Dining (36)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#148 of 1,238 hotels in Jakarta
Location
Cleanliness
Service
Value
Travellers' Choice
A smart international hotel in Jakarta Pluit right above the Emporium Pluit Mall, Holiday Inn Express Jakarta Pluit Citygate is the smart choice for savvy business and leisure travellers. Located just 20 minutes drive from Soekarno-Hatta International Airport, the hotel is situated within close proximity to Pluit Central Business District. Just a short drive takes you to popular attractions like Mangga Dua Shopping Centre, Ancol Theme Park and Kota Tua Jakarta (Jakarta Old Town). Featuring 297 modern design rooms, Holiday Inn Express Jakarta Pluit Citygate offers the best location combined with the best value, for an affordable and hassle-free stay in Jakarta. Start the day right with our free Express Start Breakfast or Grab and Go option and stay connected with our free Wi-Fi throughout the hotel. Get the most out of your stay with our fitness centre, self-service laundry facility and 3 meeting rooms with 100 persons capacity.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Banquet room
24-hour security
Baggage storage
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Bottled water
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, Chinese, Indonesian

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
47Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
503Reviews7Q+A47Room tips
Traveller rating
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  • 80
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  • 13
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ManngaDua wrote a review Nov 2022
Singapore, Singapore427 contributions225 helpful votes
I stayed the hotel for business. The hotel is connected to the mall and it is not too far from the airport. It is at very convenient location. You can easily find eateries at the mall without going out far. The room is average size. It is clean and practical with all necessary amenities. Ideal for budget business travellers. They immediately recognized my membership and the service was good. Although it is located along busy road, the room was not very noisy. I will come back for sure.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Raj wrote a review Nov 2022
1 contribution
Neat and clean hotel. Good service from staff. And the food is good everything good for stay here………… So i can back here for holiday or business trip , my room was clean by Tiara housekeeping. Good location near to exhibition center
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Samuel C Tjahyadi wrote a review Oct 2022
Bandung, Indonesia14 contributions17 helpful votes
We arrived late night at the hotel, the room smelt musty. Was waiting for 30 minutes and handled excellently by Fani, she served us a nasi goreng as an apology. Thank you Fani! But, the next morning, the breakfast was full, packed of people and very messy. Used glasses and ex foods was falling apart to the buffet table. The table was full as well, we're difficult finding a table to eat. The food was quite okay for a 3 stars hotel, I would like to rate 5 out of 10. I was packing for the check out and quite in a rush, because we need to go to the hospital rapidly. When we arrived at the reception to check out and register the car's plate number, I was treated disrespectfully by the staff (man) who wore blazer. This was my first time as a platinum member in IHG, treated disrespectfully. The man commanded me wrote the number on the paper with disrespectful. I said to him with kindness, but still, he replied with disrespectful. When I was asked for the feedback form, I wrote honestly, and he asked me: Why? I just explained what has happened. When we drove our car to the parking gate, there was a problem, even we've followed the instruction. The position was, we were in a rush to the hospital, and we had to wait for 15 MINUTES! on the parking gate. I took the initiative to call to the hotel, and the plate number was wrongly inputted. I don't know if I would recommend this hotel or not, but there are better choices around, with more competitive prices. I hope Holiday Inn Express Pluit could improve the quality and services for a 700.000 IDR a night, which I can get a 4 stars hotel in other brand. Fyi I was Platinum Accor member and Gold Marriott Bonvoy member. Hope this review help. Thanks.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayInnExpress JakartaPluit, Owner at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Responded 3 weeks ago
Dear SamuelCTjahyadi, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Al-Burj wrote a review Oct 2022
Ithaca, NY188 contributions98 helpful votes
I enjoyed my 5 night/6 day stay and will return if I need to be in this area of Jakarta again. However I experienced a few issues during my stay. Some of them were easy to fix and some were not. My room was large with nice wall to ceiling windows! Fortunately the curtains did a great job of blocking out light to allow for a dark room during sleep. I also appreciated the desk chair and desk area for getting some work done. The bed, duvet, and multiple pillows allowed me to sleep very well! Unfortunately the TV was comically small for the room and the thermostat was an old analog type. I never got it to keep a consistent temperature. I would just run the A/C with the lowest fan setting during the hot day and shut if off completely at night. The biggest problem with the room was the shower! As other reviews have mentioned, the design is very poor. There is no door and it took A LOT of care to make sure the water didn't end up leaving the shower area and soaking the rest of he bathroom. My initial shower head was also defective with poor flow and jets of water going in different directions. Fortunately Assistant Manager Sigit took the initiative to try and address the shower issue. He made sure the shower head was changed right away which was a big help and looked into other possible solutions. Sigit definitely took the time to listen to my concerns during my stay and addressed them as best he could. Breakfast was another area hampered by the hotel's inadequate design. The dining area is just too small for the number of guests. Breakfast runs from 6 am to 10 am and it is VERY IMPORTANT to get there between 6 am and 7 am to avoid the crowds/rush. Especially for solo travelers it is best to have breakfast at 6 am. On two separate mornings other guests just took over my table when I got up to get food or coffee. Perhaps they were overwhelmed, but the breakfast staff tended to not notice issues like the missing food labels, the coffee machine milk running out, cold food, or the broken knob on the cereal dispenser (so no cereal for several days). This is a super convenient hotel for anyone who needs to be in this area or wants easy access to mall shopping. However there are other Holiday Inn Express hotels in Jakarta with fewer issues.
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayInnExpress JakartaPluit, Owner at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Responded 3 weeks ago
Dear Al-Burj, Firstly please allow us to express our gratitude for the time you took to review our hotel, we pride ourselves in offering the highest level of comfort and hospitality to all our guest. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest’s expectations. Once again thank you for choosing Holiday Inn Express Jakarta Pluit Citygate, and we look forward to welcoming you again on your next visit. Sincerely, Guest Relation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joseph O wrote a review Aug 2022
Johor Bahru, Malaysia916 contributions910 helpful votes
+1
The hotel is located on the 10th Floor of the Pluit Shopping Mall. Which is convenient for those interested in shopping. However I found that having the lobby in the 10th floor is rather inconvenient and there is a separate lift to the rooms. For security the lift is card controlled. The bed was soft & comfortable. The room was reasonably sized with most of the required facilities. Our main issue is for a room for 2 persons, only 1 towel was provided & you have to request for extras. The shower is strong & good. However, the shower area does not have a door & after a shower the whole bath & toilet area becomes wet. Buffet breakfast was provided, however the breakfast spread & taste is not as good as some other Holiday Inn Express I have stay in before.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayInnExpress JakartaPluit, Owner at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Responded 29 Aug 2022
Dear Mr. Josepho53, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tancheetong wrote a review Jul 2022
Singapore, Singapore5 contributions
Booked a room from the 9th to 11th july 2022. Arrived at 11pm on 9th july only to find chaos at the drop off area as there was a power outrage. Nobody was there to assist and give any updates. Later spoke to booking agent Agoda and was met with this reply from the hotel “ The property has informed they had power outage for 25 minutes on 9 July 2022 so the elevator wasn't working. The property has requested the guests to wait for power to be resumed.” However, that is untrue, as per the guest in the last review, they waited for a “solid one hour” No refund was granted and lies were being told to keep their refund. Horrible
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayInnExpress JakartaPluit, Owner at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Responded 18 Jul 2022
Dear Mr. Tancheetong, Thank you for staying at Holiday Inn Express Jakarta Pluit Citygate, and be certain that we highly appreciate the time you took to rate our hotel. Our Customer's feedback is our most precious source of information in order to try to consistently improving our services and facilities. Kindly accept our sincere apologies for the inconvenience experience you had, and, please be sure, that, this is obviously absolutely not the kind of image that we want you to remember when you go home. Please be sure that corrective action will be taken, as we are continuously trying to improve our services and facilities. Once again thank you very much, and we look forward to welcoming you again on your next visit. Sincerely, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William Ching wrote a review Jul 2022
Subang Jaya, Malaysia5 contributions
+1
Arrival around 7pm at the hotel, concierge didn’t even bother helping with the luggages after a tiring day of travel and meetings. Check in: Smooth and the Indo Chinese lady was very kind, made sure my check in was smooth although the hotel lobby AC was rather warm (or perhaps I was tired and in need of a shower). She smiled a lot which made the welcome experience great. Room: on the 5th floor, 0537. Double Bed. Room was adequately acceptable for the price range, the pillow literally provided no support whatsoever. Had to use 4 pillows and that also wasn’t great. The room AC was not cold in Jakarta’s hot weather. In fact I think the Emporium mall AC was way cooler… spent much of my free time at Starbucks simply because the AC was cooler. I sweat quite a bit during the night while sleeping. Toilet is miserably dated and the shower head was damage (see picture). Had to hold it when showering which made it super annoying. TV - so dated and small! Seen bigger ones in hotels like Ibis or Mercure with much better offerings. Bed: sunken and made my back spine hurt every morning. Asked for a Non Smoking Room, but upon entering the room it wreak a stench of cigarette smoke from previous guest. The hotel areas at the lobby is stinky with smoke from smokers near the lobby area. Even the 5th floor level walking from the elevators to the room was quite smoky on one or two days during my stay. Breakfast: Very simple but adequate. The staffs were nice to provide me with additional sandwiches every morning as a member of IHG, for that I really applaud their effort. Staffs: Generally the staffs are very kind, well mannered and respectful towards their guest. Overall: Rooms really need some upgrading from beds to TV and the toilets. Other ammenities in the room are standard across most hotels. On the eve of my departure (9 July 2022), the entire Emporium mall had a power failure which resulted in hotel guest being stuck at the hotel lobby entrance for a solid one hour with no one to update the guest or provide any details or drinks/water. Would I return? Definitely NO! Unless they upgrade the rooms. Wouldn’t mind paying a little more if they do upgrade. Stayed from 5th July to 10 July 2022 Room: 0537 IHG Member: Yes
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Avoid this hotel if you expect a nice bed to sleep on TV is small like 24” inches Shower not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayInnExpress JakartaPluit, Owner at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Responded 18 Jul 2022
Dear Camper48150479019 Thank you for staying at Holiday Inn Express Jakarta Pluit Citygate, and be certain that we highly appreciate the time you took to rate our hotel. Our Customer's feedback is our most precious source of information in order to try to consistently improving our services and facilities. Kindly accept our sincere apologies for the inconvenience experience you had, and, please be sure, that, this is obviously absolutely not the kind of image that we want you to remember when you go home. Please be sure that corrective action will be taken, as we are continuously trying to improve our services and facilities. Once again thank you very much, and we look forward to welcoming you again on your next visit. Sincerely, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kylix5 wrote a review Jul 2022
1 contribution
Short trip to Jakarta and chose this hotel over some good suggestions by my friends. The room is cozy and sizeable considering its price range. Very nice hospitality by Linda and her team during breakfast as well. Highly recommended!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayInnExpress JakartaPluit, Owner at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Responded 3 Jul 2022
Dear kylix5, Firstly please allow us to express our gratitude for the time you took to review our hotel, we pride ourselves in offering the highest level of comfort and hospitality to all our guest. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest’s expectations. Once again thank you for choosing Holiday Inn Express Jakarta Pluit Citygate, and we look forward to welcoming you again on your next visit. Sincerely, Guest Relation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kezialeonica wrote a review Jul 2022
2 contributions1 helpful vote
celebrate my friends birthday last weekend, got the bigger room so more comfy and also clean, special thanks to the receptionist team Caroline, Ajeng and Fani for the warm welcome to us ! this hotel connected to the mall so it will be the best options for weekend staycation with friends or family :)
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayInnExpress JakartaPluit, Owner at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Responded 3 Jul 2022
Dear Ms. Kezialeonica, Firstly please allow us to express our gratitude for the time you took to review our hotel, we pride ourselves in offering the highest level of comfort and hospitality to all our guest. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest’s expectations. Once again thank you for choosing Holiday Inn Express Jakarta Pluit Citygate, and we look forward to welcoming you again on your next visit. Sincerely, Guest Relation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin C wrote a review Jun 2022
1 contribution
Service was excellent, I especially liked the coffee, Bee Hoon, Sausages and Roti. Environment was clean and the service team was very friendly and helpful. Room was spacious, clean and tidy. The service team made up the room everyday!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayInnExpress JakartaPluit, Owner at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Responded 15 Jun 2022
Dear G232SCkevinc, Firstly please allow us to express our gratitude for the time you took to review our hotel, we pride ourselves in offering the highest level of comfort and hospitality to all our guest. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest’s expectations. Once again thank you for choosing Holiday Inn Express Jakarta Pluit Citygate, and we look forward to welcoming you again on your next visit. Sincerely, Guest Relation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$38 - US$46 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakartaPenjaringan
NUMBER OF ROOMS
297
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HOLIDAY INN EXPRESS JAKARTA PLUIT CITYGATE, AN IHG HOTEL (S̶$̶5̶6̶) S$45: UPDATED 2022 Reviews, Price Comparison and 423 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel
Which popular attractions are close to Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Nearby attractions include Emporium Pluit Mall (0.09 km), Pluit Village Mall (0.2 km), and Pluit Junction (0.1 km).
What are some of the property amenities at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Conveniently located restaurants include Shihlin Taiwan Snack Emporium Mall Pluit, Sushi Tei Mall Emporium, and Singapore Kwetiaw Kerang.
Are there opportunities to exercise at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
The staff speaks multiple languages, including English, Chinese, and Indonesian.
Are there any historical sites close to Holiday Inn Express Jakarta Pluit Citygate, an IHG hotel?
Many travellers enjoy visiting Jakarta Old Town (2.7 km), Candra Naya Building (3.5 km), and Lapangan Banteng (6.6 km).