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Cheaper
Average
Higher
About
4.5
#115 of 655 hotels in Jakarta
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in the center of Jakarta's business and leisure district, Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. The five star hotel offers 427 upscale business and leisure accommodations with an elegant and warm ambiance. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Location
Jl. MH Thamrin no. 59 Central Jakarta, Jakarta 10350 Indonesia
Pullman Jakarta Indonesia
4,366 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Pullman Jakarta Indonesia stands out for its warm and inviting atmosphere, with travelers consistently lauding its well-decorated and cozy rooms. Its central location earns high marks for convenience, nestled close to shopping and landmarks with easy access to public transport. The hotel's commitment to cleanliness and the professionalism of its service are often highlighted by guests.
While the rooms are generally praised for their comfort and cleanliness, some guests have mentioned maintenance and size as drawbacks. Opinions on value vary, but the hotel's amenities, including meeting facilities and buffet options, are widely appreciated.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
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It was such a great getaway to escape the hectic world of work schedule for a while. The service from the staffs was very good, and they made sure the room is disinfected first before we enjoy our stay. We were allowed to decorate the room too and it was so much fun! Also, we love the view of Jakarta from our suite too! We would definitely go back here for another staycation!
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Date of stay: December 2020
Location
Cleanliness
Service
Room Tip:Â Room at the end of the hallway is bigger than the others
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 10 Dec 2020
Dear Janet S, We are so thankful for you taking the time to write your review about how your experience at Pullman Jakarta Indonesia turned out to be. We are always delighted to hear our guests felt happy during their time with us and rating our property with the highest score. We care for our guests and care for making great memories, it was a pleasure to be able to attend to all your needs and to your satisfaction. It is also wonderful to read that our room with its amazing Jakarta’s view really assisted in your overall stay. Thank you again for sharing your great experience, the team and I are already looking forward to welcoming you again soon. Wishing you only the best of health and happiness until that time. With Warm Regards, Dan Benzaquen General Manager
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If you stay in Jakarta, stay at the Pullman its opposite the Plaza Indonesia and many other eatery within walking distance. We booked the apartment room, that was plenty for any couple travelling for leisure or business. It value for money given the size of the room, also take into account the facility and close proximity you not going to get anything better with the size. The friendly staff was always welcoming and made the experience like you are coming home. Please watch out for the delicious buffet breakfast, lunch or dinner, it is legendary and additive.
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Date of stay: December 2019
Rooms
Cleanliness
Service
Room Tip:Â Apartment Room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan_JL_Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 7 Jan 2020
Dear PerthGuy2012, We are delighted to know that you felt comfortable in one of our Deluxe apartment rooms which features everything the modern traveler needs for a superlative stay in Jakarta. Excellent for longer stays, luxurious for short city breaks, the perfect choice for families. Our team strives to offer the best possible service to all our guests and we love hearing how wonderful they are able to make a guest stay. We are also pleased to know that your dining experiences at our Sana Sini Restaurant exceeded your expectations. Thank you once again for sharing your feedback with us and we look forward to welcoming you back the next time you visit Jakarta. With Warm Regards, Dan Benzaquen General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
I choose Pullman Hotel Thamrin for my quarantine stay. At the beginning I was a bit fuzzy regarding the room size and the location because I read some previous reviews on google about the size of the room that is too small, the building looks old, etc. However the staff (Pak Justin, Ibu Lita, Pak Heru, Pak Maulana and the team. Thanks to them!) were so patience in managing my indecisiveness. 8 days flew fast. I didn’t feel like I was in quarantine at all. I got a deluxe room (39sqm) in the main building (which is the old building). Although the room doesn't look super modern it was great as it has a city view (Thamrin) and also a nice desk to work. In addition to that, the room has a slide window so I could feel the sun light and a bit of fresh air whenever I need it. The staff were really helpful. There was a problem with the toilet (it couldn't be flushed) and the telephone didn’t work but it only happened once and they quickly fixed it. One thing that is also quite useful: they have a walking pad where you can borrow it for free (no additional charge) during your quarantine stay to keep you fit! The food was okay it was not in a big portion but they have 24 hours room service so you can always order additional food. At the end of my quarantine stay I couldn’t find my driver who wanted to pick me up but the staff (Pak Heru) also helped me to find the driver at the parking area. Overall my 8 days quarantine experience was amazing!
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 7 Oct 2021
Dear Kartika D, It is absolutely gratifying to read how our guests had a “fabulous stay” in our hotel. We are happy to learn that during the 8 days of quarantine with us you spent a great time in your comfortable room, enjoying the products and services with offer, coupled with the friendliness of our team members. Rest assured that this review has been shared with Justin, Lita, Heru, Maulana and the whole team who were delighted by your positive feedback. We hope to welcoming you back soon as we will be glad to serve you again. With warm regards, Dan Benzaquen General Manager
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Despite incovenience check-in experience, we enjoyed hotel hospitality with some relaxing moments as part of our staycation. The hotel room is clean, well disinfected, and sweet smelling. There is myriad amenities like hairdryer, iron, body lotion and hand sanitizer packaged in a neat way. The room’s interior is modern and minimalist with the combination of dark and light brown with some glass and mirror as decoration. Some facilities like gym and pool is comfortable as well. We had a nice moment in swimming pool. The water is warm, Covid-19 protocol is applied with limited number of people. However, the room service is quite slow and our dining experience is detered by the shortage supply of food. The chef had multiple role to cook the food as well as serving the guest as they applied covid-19 protocol system.
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Date of stay: April 2021Trip type: Travelled as a couple
Room Tip:Â Avoid peak season as they seems not ready to handle a lot of guest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 19 May 2021
Dear Bernhard Immanuel, A huge thank you for taking the time to write your impressions of your recent experience at our hotel. We are always pleased to know our guests appreciate the relaxing moment they spent and made the most of our comfortable room with complete amenities as well as our leisure facilities while staying with us here at Pullman Jakarta Indonesia. With all the cleanliness coupled with stringent sanitation and preventive measures we apply throughout the property, it is most certainly part of our points to highlight during these special circumstances. I am very concerned though with your comment about your dining experience and please do rest assured that our Culinary and Service Teams have been notified in order to improve consistency in operations Thank you again for sharing your feedback and we sincerely hope to have an opportunity of welcoming you again. The hotel team will ensure your upcoming visit will be a lot better in terms of service. In the meantime, stay safe and healthy! With Warm Regards, Dan Benzaquen General Manager
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We had two nights staycation last month at Pullman Jakarta Indonesia and we experienced marvelous service, right started from we step down from our car, my 2nd child told me that she left her face mask in the car, and our driver left already. The security infront straight away offered us a mask for Naomi. Then we went inside the lobby, the front office staff greeted us and offer us refreshing vegetable fresh juice. It was very nice.
A round of applause also for the staffs at Sana Sini Restaurant. We enjoyed our breakfast so much, the staffs there really make sure that we had a memorable breakfast.
Overall we had a great experienced stay at Pullman Jakarta Indonesia. And we are looking forward for our next staycation. Thank you ! Well done and keep up the good work. See you again soon.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 16 Sept 2020
Dear Nic Nom Nat, I would like to thank you for taking the time to write your review about your recent stay with us. I am glad your overall stay with us was enjoyable and that you felt well looked after from the moment you stepped into the hotel. We take great pride in the service we provide to our guests and it makes us proud to notice how impressed you were with the hospitality that my team offered. Please rest assured that I will personally pass on the experience that you shared to my team who will be delighted to hear that your two nights staycation with us was very memorable one. Thank you again for your kind words and your pleasant review of our hotel and our team. Nothing makes us happier than to know that you will definitely come back. In the meantime, stay safe and healthy! With Warm Regards, Dan Benzaquen General Manager
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I stayed for 1 night during pandemic and Pullman gave me and my family the happiest ever staycation. They provided the surprise Birthday Congratulation Notes on the mirror which was really great and brought the birthday cake to the room. Special credit and thanks to Isty and Angie who did this. The room was super clean as well as the swimming pool. We need to book previously the time schedule to be in the swimming pool so the social distance can be maintained. Maximum 10 persons allowed on the swimming pool area which gave us security during this pandemic situation. Thanks a lot for your nice and honest hospitality. I definitely recommend Pullman Thamrin and will come back again to spend my weekend with my family.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 10 Nov 2020
Dear Mohammad Irfan Gunawan , Thank you for choosing to stay at Pullman Jakarta Indonesia and for taking the time to share your experience with us. We were truly pleased to read how much you enjoyed your staycation with us and at the same time to hear that you appreciated the birthday surprise specially created by our lovely team members, Isty and Angie. Please rest assured that I will definitely extend your kind comments to them for their efforts in making your stay as memorable as possible. Our team is very happy when our guests take the time to comment on the service they have received and the high standards of our facilities. It is a real pleasure knowing you were satisfied with all the intensified hygiene and prevention measures that we implemented to ensure safety and comfort of the guests while using our facilities. Thank you once again for the high recommendation you've given our hotel and we hope to welcome you and your family again on another perfect staycation with Pullman Jakarta Indonesia. In the meantime, stay safe and healthy! With Warm Regards, Dan Benzaquen General Manager
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Stay at the hotel for weekend gateway. Room was small for standard room and since we got upgraded so that we get corner room with small living room and pantry. Air condition is not cold and it can only cooling 1 part of the room which is the bed area. Therefore the living room and pantry area is very warm and dry. We called in the engineering to check and not much they can do about it since the air condition system is using an old technology. Room condition was old and since it was from the previous hotel and it's been there for years. We can smell that the room was very old room. We called in housekeeping to check the room for smells and the only thing they can do is spray the room with some kind of disinfectant or something to make the room smells good (for a while).
There's been a misunderstanding for the stay since the housekeeping missed our room cleaning time. we left the room empty since 9.30am and when we come back to the room around 3pm, the room still not been clean up even though we put on "clean the room" sign on it. we need to call in the reception to make sure that we're still staying at the same room, because our key card also doesn't working when we come back to the room. and then after that the housekeeping clean up the room and it was very fast.
Hotel location was perfect at the center of city with a nice view. Overall hotel staffs was very nice and helpful.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 25 Mar 2021
Dear mdarmawan, Let me first thank you for your review and will be responding the same to both your reviews posted as they are identical. You were indeed upgraded to one of our deluxe rooms which is larger than the type you had originally booked. I am sorry for the malfunctions you have pointed out in your review and would like to reassure you that our engineering team is investigating all matters raised. I am happy that overall you had an enjoyable stay in the hotel and that my team made you feel comfortable. We also have our Pullman Tower which starts from the Grand Deluxe rooms, I would advise for your future stays to book one of these rooms as the design is very different and the rooms are also of a larger size. In the meantime, I hope we will have the opportunity to welcoming you back in the future and wish you all the very best. Stay safe and Happy. With warm regards, Dan Benzaquen General Manager
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During this pandemic, our family were quarantined in Pullman. They have provided an excellent service during this difficult time. The laundry was provided daily and there were rotating menu during our quarantine. The team: Wulan, Hendro, Aap and Bayu have been providing care for us. Our booking experience was smooth and easy and Pullman team picked us from the airport directly to the hotel. There were also health team providing care for us ensuring health protocol is followed. We hope to stay here later in the future when everything is back to normal
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 2 Aug 2021
Dear David W, Thank you for making Pullman Jakarta Indonesia your hotel of choice upon your arrival in Indonesia. It is truly wonderful to read that you were satisfied with your stay with us. The entire team would like to thank you for taking the time to share all of these lovely compliments. It’s something that we strive for with every guest, essentially during these special circumstances. We really want to provide a real experience; from our menu offering to our teams professionalism in prioritizing your health and safety throughout your entire stay. I will make sure to thank everyone, especially Wulan, Hendro, Aap and Bayu who will be delighted to hear it, mainly knowing that you are more than happy to return to our hotel. In the meantime, we wish you and your family to stay safe, healthy and happy! See you again soon. With Warm Regards, Dan Benzaquen General Manager
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Booking 2 rooms for 2 nights for staycation in the new year season. Reservastion was successfully by online travel agent with full payment for Premium Superior with 1 queen bed (Reservation attached). The atmosphere at check-in was very lively and we were given 2 rooms with the twin bed room which is not in accordance with our reservation. We have submitted complaints at check-in with very unreasonable and very unsatisfactory answers. The manager on duty reasoned that in their reservation system it was only written twin room which they meant with twin beds. As long as I make reservations both in Indonesia and abroad, this is the first time that proof of my reservation is said to be inappropriate even though it clearly says 1 queen bed. I suspect the room I booked had been given to another guest so we didn't can get a suitable room. This was a very bad experience for us and it happened in a 5 star class hotel. Finally my wife and I had to sleep in separate beds for 2 nights. For 5 star class rooms it looks old compared to hotels in the same class. There is no mini bar in the room for 5 star hotels. Amenities are quite complete, only a hair dryer is not available. bathtube still old model using plastic curtains. The Hand Shower also leaks and needs repair and regular maintenance. The service is also nothing special except for the officers at the entrance and exit who always greet and smile at guests. The New Year's Eve event which was held in the hotel lobby was quite good and lively (DJ & Live Music). The hotel's location is very strategic in the center of the crowd and very close to the MRT station and large shopping mall. Parking in the area behind the hotel is quite difficult during the rainy season.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Jakarta Indonesia, General Manager at Pullman Jakarta Indonesia
Responded 8 Jan 2023
Dear Mr. Yanrizab, Thank you for choosing The Pullman Jakarta Indonesia as your home away from home. It was truly a pleasure to serve you. At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. However, I do apologized for the shortfall that you have experienced in regards to the arrival experience, room preference and our hotel facilities in general. On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology. Feedback from guests such as yourself is our biggest learning tool your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance. With Warm Regards, Ajizzah Angelitta Guest Experience Manager
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We booked a deluxe room for 5 nights and room size ok, bed good, but whoever designed the bathrooms in these rooms needs a course in practicality. For privacy you have to pull 3 screen across a clear glass door (which are velcro at the top and come off when drawing them across). The basin is just that. No space for amenities so we ended up putting cosmetics and lotions etc in the bath!! Toilet and shower only partially screened. Bathrooms are really unacceptable for a 5 star hotel which is a shame because we are often in Jakarta but will not return to this hotel.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan_JL_Benzaquen, General Manager at Pullman Jakarta Indonesia
Responded 11 Feb 2020
Dear Rumours07, Thank you for sharing your review about our hotel and I am truly sorry you were having these impressions about our bathroom. Our bathroom has been sensationally designed with refreshing walk-in shower as well as freestanding soaking tub. Roller blinds are set up to cover the glass door as an unique way to give utmost privacy for individual convenience. Nevertheless, we are sorry to read that it was not up to your satisfaction and we will only ensure that we all are made aware of the impression that has been taken from one of our valued guests. On a more positive note, we are truly pleased to hear that you found our legendary breakfast at Sana Sini Restaurant as well as our team to be wonderful. Thank you once again for sharing and we hope to have the opportunity to welcome you back for a more memorable stay with us at Pullman. With Warm Regards, Dan Benzaquen General Manager
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no, they are closed due to the restrictions. However, Sana Sini was still open and you could dine in there (although during my stay I opted for in-room dining)
Kuala Lumpur, Malaysia180 contributions195 helpful votes
Hi, the fitness centre is in the Main building same level as the pool. The Pullman Tower is not far from the Main building, the distance is between the pool deck area space.
There are more places to choose from in the Jakarta area.
PRICE RANGE
S$165 - S$188 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakartaMenteng / Sawah Besar
NUMBER OF ROOMS
427
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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