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Novotel Jakarta Mangga Dua Square

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Jalan Gunung Sahari Raya No 1, Jakarta 14420 Indonesia
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Traveller (1475)
Room & Suite (408)
Dining (168)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#61 of 1,238 hotels in Jakarta
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its newly rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 18 meeting rooms and conference venues can host up to 1,800 delegate. You are looking for a hotel in Jakarta for leisure or business? Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to Business Centre and Near Harbour to explore the tropical atmosphere of Thousand Islands. Novotel Jakarta Mangga Dua Square is strategically located close to shopping area, remarkable landmark of Jakarta Old City, the biggest amusement eco-park Taman Impian Jaya Ancol and surrounding by many place of tourist attraction.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Indoor play area for children
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Kids club
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Indonesian
2429Reviews15Q+A100Room tips
Traveller rating
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  • 670
  • 285
  • 95
  • 46
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Most Recent
Rusmi wrote a review 7 Dec
1 contribution
Handsome, friendly, and provide great service. Thank you Dandi. Breakfast good, comfortable room and swimming pool so big. Good for staycation with family. Next time will stay at Novotel again. Thank youa
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 2 days ago
Yang Terhormat Rusmi9304 Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Jakarta Mangga Dua Square . Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Delia imanuel wrote a review Nov 2022
Attending the meeting at Novotel Jakarta Mangga Dua square, Nice hotel with the huge pool & cozy KOI pound. Meeting facilities quite good and one thing that I and college amaze with the lunch buffet, there's serve Grilled and various of dessert, I love the Grilled... And thanks alot to a girl who serve us and inform us well about the buffet item mba Sandra, excellent....
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 3 days ago
Dear Delialmanuela We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vacation61905254215 wrote a review Nov 2022
Good sevice with ms alya as housekeeping tidy my room, so far excellent with the service, my room very cleaned, the food menu so many and delicious, many facilitiss like gym kids club fish pond etc, recommend hotel
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 2 weeks ago
Dear Vacation61905254215 We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dhan wrote a review Nov 2022
2 contributions
What a very bad service even before we parked our car. The security guy was extremely rude as if he had a very bad day. The response from the housekeeping took so long. Had dinner in their restaurant, though my order was only two items, 1 took forever until i got a reason that they're busy in the kitchen and they're also making orders for the Ibis guest that's why it's taking so long. Toilet sink is dirty 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️. What an experience. Made a wrong choice of hotel in Indonesia. Novotel Oman was amazing in all aspects.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 3 weeks ago
Dear DhanMonti25 Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Jakarta Mangga Dua Square, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rabiatul N wrote a review Nov 2022
1 contribution
ROOM IS GREAT, Great hospitality very recommended to stay here I would definitely come again in my trip. The breakfast served was so nice and they will make sure my room stay clean every day. I would recommend for everyone to stay here!
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 3 weeks ago
Dear rabiatuin2022 We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David Tay wrote a review Nov 2022
Singapore, Singapore
Booked through Accor online and there is Online check-in that did not work. We arrived and recieved sms giving details how to reach the hotel. Information was wrong because there is no right turn to the hotel. Inform reception we have check in online and they have no record about it. We have to wait about 30minutes for them to give us the room. The room was nice but they forgot towels, No hand towels, 2 hanger, shampoo & bath soap almost empty. Breakfast was a mess. Food are mostly cold, not enough bread, fruits, and staff will clear up before 10.30am when it did say breakfast till 11am.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 3 weeks ago
Dear , dtay25 Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Jakarta Mangga Dua Square, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tasya Tazkia wrote a review Nov 2022
To : FnB Manager Hendra All food and beverage in this hotel is good. For breakfast there are many variations of food and drinks. Overall is good 👍 and my family is very happy to staycation here 👍
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 3 weeks ago
Dear Ms tasyatazkiaar We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spring wrote a review Nov 2022
Tbilisi, Georgia1 contribution
It's super nice hotel with very friendly and helpful staffs, room is clean, tidy as well. connect to the shopping mall, very convenient to the restaurant, massage place and supermarket. I had really good stay in this hotel
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 3 weeks ago
Dear SpringKuei We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fanniaty Putri wrote a review Nov 2022
3 contributions
Thank you for your hospitality, I really enjoy it :) I really appreciate all the employees for make me and my couple comfortable enough to stay at the hotel, I hope everyone have a wonderfull day. Thank you
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 4 weeks ago
Dear Ms. Fanniaty Putri, We very much appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guormet69 wrote a review Nov 2022
Trieste, Italy2 contributions
+1
I spent more than a week in this hotel for a business trip. Good seevice. Everybody in the staff from restaurant to reception are kind and handsome. The food is very good. The menu a la carte is well balanced between local and international dishes, each of one is well prepared. The room service is very quick. The rooms( we booked 5 rooms) are nice, comfortable and very clean. I really suggest this hotel. We will stay there in the future trip in Jakarta.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Team, Other at Novotel Jakarta Mangga Dua Square
Responded 4 weeks ago
Dear Mr/s. Guormet69, We very much appreciate your comments regarding your stay at Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$49 - US$57 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel jakarta mangga dua square hotel jakarta, novotel hotel jakarta, novotel hotel mangga dua, novotel mangga dua, jakarta novotel
LOCATION
IndonesiaJavaJakartaPademangan
NUMBER OF ROOMS
361
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NOVOTEL JAKARTA MANGGA DUA SQUARE: UPDATED 2022 Hotel Reviews, Price Comparison and 1,559 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Novotel Jakarta Mangga Dua Square
Which popular attractions are close to Novotel Jakarta Mangga Dua Square?
Nearby attractions include ITC Mangga Dua (0.9 km), Black Portuguese Church (Gereja Sion) (0.6 km), and Mangga Dua Morning Market (1.1 km).
What are some of the property amenities at Novotel Jakarta Mangga Dua Square?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Jakarta Mangga Dua Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Jakarta Mangga Dua Square?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Jakarta Mangga Dua Square?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Novotel Jakarta Mangga Dua Square?
Conveniently located restaurants include Bakmi GM Mangga Dua Square, After Five Beer and Steak, and Crapoe Seafood Restaurant.
Are there opportunities to exercise at Novotel Jakarta Mangga Dua Square?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Jakarta Mangga Dua Square have airport transportation?
Yes, Novotel Jakarta Mangga Dua Square offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Jakarta Mangga Dua Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Jakarta Mangga Dua Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Jakarta Mangga Dua Square?
The staff speaks multiple languages, including English and Indonesian.