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Ascott Jakarta

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#37 of 442 Hotels in Jakarta
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Ascott Jakarta
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162 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

Parents of three young children, we find Ascott to be a wonderful place to stay. Strategically located near shopping malls. We stayed at the two rooms apartment. The apartment is very spacious and nicely decorated. Being a mother of young children, i find it extremely convenient that in each apartment, a water dispenser is provided. Saves the trouble of having...

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Helpful?
Thank Maisurah M
Singapore, Singapore
Reviewed 4 days ago NEWvia mobile

Comfortable rooms, wonderful location and top notch service that makes you feel right at home. Pak Zainuddin Hambali, the guest relations manager, and his team always make me feel welcome whenever I come to Jakarta. Highly recommended for business trips or slightly longer stays within the city! -Pius (Singapore)

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Thank amuroray001
Auckland, New Zealand
Reviewed 5 days ago NEW

Very clean, well located serviced apartment hotel. Great breakfast. Location next to a large mall, some 20metre walk. Safe, secure, and quiet. Family friendly apartment hotel. Wifi excellent, pool area great..good gym. Front office staff were very good helpful and polite at all times. Rooms are well appointed, nice toiletries, washing machine and kitchenette. Recoomenc to families and business people...

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Thank F7273FGdanielh
Singapore, Singapore
Reviewed 6 days ago NEW

Flanked by a budget mall on one side, a luxury mall on the other and streetside shops in the vicinity, there is something for everyone in terms of shopping, food and other amenities. The rooms themselves are well-appointed and service was good. We stayed at a three-bedroom apartment and the weekend promotional rate made it value for money. Was told...

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Helpful?
Thank AlwiHafiz
Management response:

Dear Mr. AlwiHafiz, It feels wonderful to receive such positive feedback from our guests and I thank you for taking the time to post your thoughts on Tripadvisor. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you...

Jakarta, Indonesia
Reviewed 1 week ago

I stayed in 2 bedroom apartment. I must say, its more like a hotel. Great staff, fully serviced, breakfast included. Especially if you on your own because the location can't be beaten, being right next to a huge shopping center with all kind of good food. Very happy here.....

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Helpful?
Thank hmblakeway
Management response:

Dear Mr. Blakeway, Thank you very much for sharing your kind words to TripAdvisor community. We are happy to learn you loved Ascott Jakarta with our location, fully serviced and were impressed with our staffs. We agree, with our strategic location, it provides you with endless shopping opportunities, restaurants and entertainment, more over they are all within walking distance. We...

Suffolk, Virginia
Reviewed 1 week ago

Stay there last week! Having a super quick and comfy check.in with Jonathan from front desk! Explain things very well The room is quite spacious , however not clean enough , the housekeeping need to pay attention to the amenities and the towel. Breakfast is not really good,but still can fill up your belly tho! Easy to go anywhere! now...

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Thank PFrank123
Management response:

Dear PFrank123, Thank you for sharing your feedback and I am glad that Jonathan had given you a quick and comfortable check in. Jonathan is thrilled having your feedback. With quite a spacious room regretfully you found that it was not clean enough. I will share this to our House Keeping team especially for bathroom amenities and towels for our...

Shanghai, China
Reviewed 2 weeks ago

Want a bathrobe? Don't count on getting on placed in the room consistently. I stayed for 1 week, and EVERY SINGLE DAY I had to ask for a bathrobe to be sent to the room. Want water in the room? Don't count on getting the water bottle replaced unless it is asked. Need to use the iron and ironing board?...

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Thank martin_siaw
Management response:

Dear martin_siaw, Thank you for sharing your experience to TripAdvisor community I am terribly sorry to hear that you did not enjoy your recent stay at Ascott Jakarta. It certainly appears that there has been lapses in our service standard during your one week stay with us We also received your feedback from our survey on Monday 21 November 2016...

Reviewed 2 weeks ago via mobile

It's right next to grand Indonesia and thus close to plaza Indonesia. It's a serviced apartment which is great cos it has a washing machine in the apartment. It serves a light continental breakfast which is good enough for light eaters but you can order for omelette and eggs.

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Thank Julian F
Management response:

Dear Julian F, Thank you for taking the time to share your recent experience with us and our TripAdvisor community. I’m pleased that you were able to make the most of your stay and were able to explore near by malls with our strategic location. We serve Continental Breakfast and supplement it with two or more hot dishes. While egg...

Melaka, Malaysia
Reviewed 4 weeks ago

Rooms are neat, clean toilets, comfortable mattresses, everything complete, very suitable for couples to honeymoon. I suggest all ascott staying at hotel, shopping nearby only.If want to spend luxury goods this is the perfect hotel for you.

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Thank Hanafi I
Management response:

Dear Mr. Hanafi I, Thank you very much for such a great review on a recent stay you had with us at Ascott Jakarta It certainly sounds like we have met your expectation and I’m glad that you enjoyed the spacious apartment, the facilities and the convenience of having access to our strategic location. You can sign up to become...

Surabaya, Indonesia
Reviewed 1 November 2016

This building set as apartment but we can stay like a hotel. one night is fine. Stayed one night at 2 bed-room apartment. There are 2 bed-room which main bedroom is kingsize bed with big bath room (bath tube, shower room and toilet separately). The second bed-room is twin-bed with slightly small bathroom (you can access this bath room from...

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Helpful?
Thank Hermanto K
Management response:

Dear Hermanto K, Thank you for staying at Ascott Jakarta and sharing your feedback to TripAdvisor members I’m glad that you enjoyed the spacious apartment, the facilities, and the convenience of our location to Grand Indonesia Mall/Plaza Indonesia/Thamrin City. Your kind words on our staffs will be shared which I am sure will encourage them to serve our guest better...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $136 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#36 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Jakarta staff and other travellers.
3 questions
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Questions? Get answers from Ascott Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“talk to the staff. They are great”
 of 5 bubbles hmblakeway, 1 Dec 2016 | Read review
“Great location for business and shopping, excellent views, not a good pool area.”
 of 5 bubbles A3933ELmichaelh, 17 Oct 2016 | Read review
“Keep on every thing is e xcellent ”
 of 5 bubbles 939ghadaha, 15 Sep 2016 | Read review
“3 bed rom Apartment. ”
 of 5 bubbles 187abdulrazaqa, 10 Sep 2016 | Read review
“Excellent ”
 of 5 bubbles ibrahim902, 26 Aug 2016 | Read review
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