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Ascott Jakarta

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#42 of 453 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Ascott Jakarta
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199 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Kuala Lumpur, Malaysia
Reviewed 4 February 2017

Loved my stay at Ascot as expected. Great location for shopping and food, lovely room and great security. The staff are polite and ever willing to assist. Will definately return in the future wheneven I am back in Jakarta.

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Helpful?
Thank noorash13
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Noorash13, First of all, I would like to take this opportunity to thank you very much for choosing our property for your accommodation need in Jakarta. We truly appreciate hearing from our valued guests and thank you for taking the time to share your wonderful experience with fellow travelers in Tripadvisor. We are delighted to read that our room...

Sault Ste. Marie, Canada
Reviewed 3 February 2017

- Beautiful and comfortable rooms - Prime location, right off the main road - East & West Mall is easily accesible by foot - Sort cab ride from National Monument, Musuems, Mosques, other cultural attractions - Extremely helpful and friendly staff - Wifi was average - Breakfast buffet was good but small

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Helpful?
Thank BradGriffith
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear BradGriffith, Thank you for sharing your stay experience to TripAdvisor community. Many thanks for your positive and fabulous review. I am truly grateful for your encouraging comments. I will share your kind words with the team, as it is certainly the best motivation for us to do even better in the future. Nothing pleases us more than to have...

Kuala Lumpur, Malaysia
Reviewed 2 February 2017

What i'm satisfied and content most about the hotel is the excellent service that they provided during my stay. Friendly and warm welcome. Always there to assist us. Spacious room and clean. The location is strategic as it is so near to Thamrin City, Grand Indonesia and Plaza Indonesia. Tanah Abang is quite close also about 10 mins away.

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Thank Syfqa
Abdul Haris S, assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Syfqa, Thank you for making Ascott Jakarta your as your choice. Glad to know from our visiting guest, that you really enjoyed the ambience of our property and the facilities. but the most important thing is that you have experienced our personalized service as we strive for the highest guest satisfaction possible from our dedicated staff. We highly appreciate...

Singapore, Singapore
Reviewed 18 January 2017

I am a frequent stayer at Ascott Jakarta, Kebun Kacang. As a lone woman traveller, I feel very safe and secure whenever I stay at Ascott, either for business or leisure. The staff are attentive, helpful and provide excellent service. The security staff stationed at the gate would rush to greet & help me cross the road whenever they spot...

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Helpful?
Thank noorinaris
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Noorinaris, Thank you for your great review towards our Property. It is always a pleasure to welcome our returning guests like you so thank you for that. We are very delighted to hear your comments on the service level and We truly love to create memorable experiences for our guests. We delighted that you had a memorable stay with...

Mumbai (Bombay), India
Reviewed 17 January 2017

Ascott brand supersedes its name. For my business travels i always look for a Ascott Hotel. The staff is helping and courteous. Always greet you with a smile. Food, Stay and service all Thumbs Up! Look forward to comeback again :)

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Thank Aditya S
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Aditya S, It feels wonderful to receive such a positive feedback from you and I thank you for sharing your kind words through TripAdvisor community. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests...

Singapore
Reviewed 15 January 2017

I am a frequent traveller and stayed in many hotels. I always have a good lasting impression of ASCOTT and partners hotel or service Apartments. The last 3 stays were in New Delhi, Kuala Lumpur and Jakarta which had offered fantastic room and most helpful staffs. Really value for money.

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Thank Satisfactory07
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Satisfactory07, Thank you for making Ascott Jakarta your hotel of choice and write this review. Glad to know from you, that you really enjoyed the ambience of Room and the service from our dedicated staff, you may like to sign up and become an Ascott Online Advantage member to enjoy exclusive offers and benefits all year round. Registration is...

Jeddah, Saudi Arabia
Reviewed 13 January 2017

Once I arrived my credit card wasn't accepted even it's accepted in every hotel and shop I bought from. The reception guy said it's not accepted you need to pay cash I said I will pay 1.5 million rupiah that I have and the rest tomorrow.. he refused and asked me to go and exchange money he didn't respect me...

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1Thank ahmad8312
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Mr. Alamoudi, Thank you for staying and taking the time to share your feedback with us I am sorry to read that your recent experience was disappointing due to lapses on your arrival on 31 December 2016. Long haul flight is indeed tiring and I understand for the inconvenience you had on the check in process. Regretfully due to...

Sydney, Australia
Reviewed 9 January 2017

i stayed in ascott for 2 nights. this place is just across the road from grand indonesia, the shopping center. the staff was so friendly. they have people waiting on the entrance to help guests to cross the road. the front desk staff was very helpful too. overall it was a great stay.

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Thank lyta03
Management response:

Dear lyta03, Thank you for sharing your positive feedback I am glad that you had a great stay with Ascott Jakarta. Centrally located is definitely giving the best experience for shopping, entertainment and many more. Having helpful staffs at front desk and at the gate are what our guests appreciate most. Next time you visit, you may like to sign...

Reviewed 8 January 2017 via mobile

We had a very pleasant stay at Ascott. The place is nicely located within 5mins walking distance to two shopping malls. Grand Indonesia on the right and Thamrin City on the left. We found it very handy to accommodate our needs who are travelling with a 2 y.o. daughter. Our daughter also enjoyed playing in the kids club, which unfortunately...

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Thank ialireja
Management response:

Dear ialireja, Thank you for sharing your stay experience to TripAdvisor community. It is wonderful that you and family love our beautifully designed swimming pools. Despite the inconvenience of no staff I am pleased that your daughter enjoyed our spacious kids club. I am sorry that you felt the mattress was a bit dated and rather hard; please let me...

Kuala Lumpur, Malaysia
Reviewed 7 January 2017 via mobile

Wonderful people serving you each day. Rooms are clean and neat. Good value for money. Close to most places in central Jakarta. Lived there for 4 years there. Contact Ali for a wonderful stay. Rooms are very spacious and bright. Very tentative staff. Makes you feel cared for.

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Helpful?
Thank harch9
Management response:

Dear harch9, Thank you for sharing your 4 years stay experience and it is really wonderful to hear such a positive feedback I am happy that you love our clean, bright and spacious room. They are definitely creating a comfortable stay. Great people and strategic location are the highlights from Ascott Jakarta, with Ali and team care for our guests...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $155 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#40 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Jakarta staff and other travellers.
3 questions
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Questions? Get answers from Ascott Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Average n need to bring in slippers as the marble floor is too cold and only a small carpet covering the room”
 of 5 bubbles norazams2017, 25 Feb 2017 | Read review
“if you are in a large group or entertaining, it is worth paying a little extra to secure the Premier apartments in each category”
 of 5 bubbles WanderingGourmand, 4 Feb 2017 | Read review
“Spacious and comfortable ”
 of 5 bubbles Satisfactory07, 14 Jan 2017 | Read review
“i stayed a studio. it was bigger than i expected and love the bathroom! it"s spacious.”
 of 5 bubbles lyta03, 9 Jan 2017 | Read review
“Pillow might be too soft for Asian's liking. Try asking for a harder pillow.”
 of 5 bubbles mingkaih, 21 Dec 2016 | Read review
5 of 5