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Somerset Grand Citra

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Traveller (113)
Room & Suite (31)
Pool & Beach (8)
Overview
  • Excellent18%
  • Very good32%
  • Average23%
  • Poor15%
  • Terrible12%
Travellers talk about
“washing machine”(17 reviews)
“lotte mall”(6 reviews)
“living room”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (164)
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All reviewswashing machinelotte mallliving roommain bedroomup grademega kuningan arearaffles hotelbasic needsbig mallroom changethe breakfast areathe ground floorrush hourlong stayswimming poolroom service isjakarta city
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21 - 25 of 137 reviews
Reviewed 3 October 2017

Room are big in size, with full furniture and facilities in the hotel. There is entrance to the shopping mall where you can get everything you may need. Swimming poll are also quite right with poolside restaurant. Everything is quite new and well conditionsMore

Thank Patrick Yonghui C
Response from patrick L, General Manager at Somerset Grand CitraResponded 30 October 2017
Google Translation

Dear Guest, Terima kasih telah meluangkan waktu Anda untuk memberi kami umpan balik atas pengalaman Anda. Menerima umpan balik positif...More

Reviewed 1 October 2017 via mobile

The are several positive points but the negative ones totally ruin it. Positive - location, customer services (Mitha Asamara), breakfast Negative - status of room facilities and utilities (fungus carpet odour). Price wise still acceptable but could have been improved so better. I do hope...More

Thank isaiahpsa
Response from patrick L, General Manager at Somerset Grand CitraResponded 30 October 2017

Dear Mrs. Isaiahpsa, Warmest Greetings from Somerset Grand Citra. I would like to express our sincerest gratitude for choosing our property during your last stay in Jakarta. I do apology that our service did not meet your expectations, however, we would like to thank you...More

Reviewed 20 September 2017

Not recommended so far, am I putting too high expectation as compare to Ascot? Please fix your problem and do something to attract back your customers! Using a photos which do not reflect the actual condition, does't really make your business better. To me, I'm...More

Review collected in partnership with this hotel
1  Thank CWCY2017
Response from patrick L, General Manager at Somerset Grand CitraResponded 30 October 2017

Dear Sir, Warmest Greetings from Somerset Grand Citra. I would like to express our sincerest gratitude for choosing our property during your last stay in Jakarta. I do apology that our service did not meet your expectations, however, we would like to thank you for...More

Reviewed 12 September 2017

Services is good especially the front desk employees. Location is strategic and convenient. Easy access to Jakarta city and taxi service is fast. Let down is bathroom amenities, towel is old and torn, need to replace new.More

Review collected in partnership with this hotel
Thank sophie_yap
Response from patrick L, General Manager at Somerset Grand CitraResponded 30 October 2017

Dear Mrs Sophie, Thank you for taking your time to give us feedback of your stay experience.Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of...More

Reviewed 30 August 2017

Somehow this property was beyond our expectation as we have stayed in Somerset Hanoi and Shanghai before. The apartment was poorly furnished and smells of mildew throughout the apartment. Kitchen utensils though are usable are poorly maintained and some rusty fridge that looks like it...More

Review collected in partnership with this hotel
Thank Corinne L
Response from patrick L, General Manager at Somerset Grand CitraResponded 31 August 2017

Dear Mrs. Corinne, Thank you for staying with us at Somerset Grand Citra Jakarta! I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Spa
Room Service
Hotel Amenities
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Room Service
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Spa
Outdoor pool
Tennis Court
Details
Price range
US$69 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#99 Spa Hotel in Jakarta
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$69 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#99 Spa Hotel in Jakarta
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (113)
Room & Suite (31)
Pool & Beach (8)
Dining (4)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Need to groom the furniture."
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"Higher floors would be better"
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"dont take room facing the road as nise of traffic will reach you room."
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"a room not facing the high rise road is more quiet"
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