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The Ritz-Carlton Jakarta, Pacific Place

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#7 of 442 Hotels in Jakarta
Certificate of Excellence
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The Ritz-Carlton Jakarta, Pacific Place
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424 Reviews from our TripAdvisor Community

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Showing 356: English reviews
Malaysia
Reviewed 2 days ago NEW

Stayed here recently for a business trip and the residences has exceeded my expectations. The staffs were attentive and friendly to my needs. The service apartment is spacious and comes will full amenities i.e. kitchen, dining table, living room and a huge balcony! Just like home! Special thanks to Sherliana and her team for making my stay with Ritz -...

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Helpful?
Thank Sharenemei
Singapore, Singapore
Reviewed 4 days ago NEW

Stayed here for a week recently for a business trip and while it's by no means the grandest hotel, it was a very comfortable stay and met all of my requirements. I was lucky enough to be in a huge 2 bedroom apartment with an outstanding view of the city. Location is great and connected to the mall with all...

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Helpful?
Thank Alan P
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Alan P, Thank you for your review and it is delightful to hear you enjoyed your stay with us. Our apartments are perfectly located, with easy access to one of the best malls in the city and I am glad that you were able to take advantage of this. Furthermore your kind words about our spacious rooms and the...

Singapore, Singapore
Reviewed 4 days ago NEWvia mobile

The one bedroom service apartment was spacious n bare. Kitchen had only 2 sets of dishes , cutleries n glasses which was minimum. ....it was adequate though for 8 days ' stay . The Service was good in general. However, Concierge was not helpful with info and was forgetful ...did not follow up on tasks promised on several occasions.Breakfast buffet...

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Helpful?
Thank S8807DSjanel
Jakarta, Indonesia
Reviewed 1 week ago

I stayed several times in their residences – love it, perfect! but I came very often to the restaurant. Like I said, I’m in love with this hotel, the service, the ambiance. Sorry took long time to write my experience, now I feel like I have to share it with everyone. This hotel deserves more than 5 stars. They really...

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Helpful?
Thank HZ0407
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear HZ0407, Thank you for taking the time to review your recent stay with us. We are delighted to know that you enjoyed the features of our residences and its facilities. It is extremely rewarding for us to know that we could give you the feeling of being at home. Our ladies and gentlemen are always eager to make your...

Reviewed 1 week ago

Lounge providing breakfast, lunch, tea time, happy hour , dinner and late night snack. They are all free. Lounge staff is friendly and good services. Staff will walk an extra mile to fulfill our requests. On Thanksgiving night, they are willing to serve roast chicken to us with nominal charges. Food-wise, not quite impressive. Cleanliness of the bedding needs to...

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Helpful?
Thank rogeri2
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear rogeri2, Thank you for taking the time to review your recent stay with us. Please do accept our sincere apologies for the dissatisfaction on room service and sleeping experience. I have taken a note of your feedback and ensure to look into them immediately. We look forward to another visit from you to create a better experience while personalizing...

Reviewed 1 week ago via mobile

1st visit to the spa during my stay the spa facilities and the service was excelent .Try 60 minute massage and feel so relieve the ladies who did the massage is so polite and professional manner her massage flew away my stress,and the spa receptionist was friendly and helpfull.

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Helpful?
Thank yanto11
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear yanto11, Thank you for your review and it is delightful to hear you enjoyed the SPA experience. It even more pleases me to learn that you appreciated the service provided by the ladies and gentlemen of our Spa. We look forward to your next visit to offer you another memorable experience. Hope to welcome you at the soonest. Best...

Semarang, Indonesia
Reviewed 1 week ago

The Ritz-Carlton is one of the luxurious Hotel. The staffs are very friendly and helpful. The quality of food is very good. The room amenities are very complete. Room facilities are also completeIy set up. I and my family have a very nice stay in this Hotel.

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Helpful?
Thank Y9691QPesthers
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Y9691QPesthers, Thank you for taking the time to review your recent stay with us. I am delighted to hear all your wonderful comments, and it is a real pleasure to know that our level of service, dining and accommodation was as per your expectations. I look forward to welcoming you back again, when I hope to earn a five...

Reviewed 2 weeks ago via mobile

I have been here for couple times. Thank you for making unforgetable dinner experience, good food (kampoeng chicken soup and ice cream sorbet are so delicious) friendly people and surprise cake & card

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Helpful?
Thank leon2286
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear leon2286, Wish you a happy anniversary again and thank you so much for taking the time to review your experience with us I am so glad to hear that our ladies and gentlemen played a small part to make the day memorable for you. I look forward to welcoming you back very soon. Best Regards, Karan Berry

washington, United States
Reviewed 2 weeks ago

Everything, from service, to interactions, to the room, to the gym, to the food is just perfect. A complete oasis in a very busy city. If other hotels could provide 75% of this kind of experience, they'd be well served!

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Helpful?
Thank shar0njf
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear shar0njf, Thank you for taking the time to review your recent stay with us. I am delighted to hear your positive experience and the appreciation. I am sure our ladies and gentlemen would be thrilled to hear when I share your review with them. The team and myself are eagerly waiting for your next stay with us. Best Regards,...

Reviewed 2 weeks ago via mobile

Been there to attend my cousin's wedding reception.. and i was amazed to the ballroom and the decoration.. it was great, and the staff was so friendly.. Also i feel statisfied with the residential room which they provide for us while the reception is on going

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Helpful?
Thank Vincentius Y. K
Samir_Messaoudi, EAM Food and Beverage at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Vincentius Y. K Thank you for sharing your review of The Ritz-Carlton Jakarta, Pacific Place !! I am delighted that you had a wonderful experience with us during the event with us. The Ritz-Carlton Pacific Place is very renowned for its ballroom which is one of the largest in the region. The team and myself are very thankful for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 

Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $335 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton
Hotel Style:
#2 Family Hotel in Jakarta
#3 Business Hotel in Jakarta
#6 Spa Hotel in Jakarta
#7 Luxury Hotel in Jakarta
#14 Romantic Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Jakarta, Pacific Place staff and other travellers.
4 questions
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Questions? Get answers from The Ritz-Carlton Jakarta, Pacific Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for higher floor to see stunning city view at night!”
 of 5 bubbles HZ0407, 30 Nov 2016 | Read review
“Their restaurant at 6th floor”
 of 5 bubbles Rahadhian, 23 Oct 2016 | Read review
“try pool view”
 of 5 bubbles junkaimanishi, 5 Oct 2016 | Read review
“Do not choose room overlooking the center garden / park area if you do not like engine noise.”
 of 5 bubbles 403denish, 25 Sep 2016 | Read review
“Get a room away from the mosque, if you want peace and quiet.”
 of 5 bubbles ChristianMoss, 21 Sep 2016 | Read review
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