Just returned home from a 5 night stay at The Ritz Carlton Jakarta Pacific Place and all I can say is WOW. I was initially unsure of what to expect given most of the reviews on TripAdvisor were relating to conferences and weddings, nonetheless having stayed at many other The Ritz Carlton properties around the world (Hong Kong, Macau, Perth, Abu Dhabi, Waikiki), this place definitely upholds the brand name and surely did not disappoint. The facilities were clean and lavish, the basic rooms are some of the biggest I've encountered, BUT where this hotel shines is the service and quality of food and beverage in the Club Lounge. The Club Lounge offers 5 different food presentations throughout the day for all staying hotel guests, the food options were substantive and some of the best I've encountered in a hotel club lounge. There were a variety of different dishes served each day and every dish was cooked to perfection and if there wasn't something to your liking the lounge staff would actively offer to prepare something for you. The service we encountered was impeccable, the staff was always warm, welcoming, greeted us with a smile and all made an effort to remember our names and dining preferences during our stay; they gave us the impression they were always there for us and if there was anything we wanted, all we had to do is ask. What impressed us the most was during some of the meal presentations at the Club Lounge, a member of the executive team would actively go around to each table introducing themselves, checking on how our stay was, actively seeking feedback and asking if there was any particular type of food or dish we would like to try so they could prepare it for us the next day. During our stay we also casually mentioned that we were celebrating an anniversary, the team picked up on this and one day we came back to a decorated room full of balloons and a cake, the Club Lounge team also came up to us to wish us a happy anniversary the next morning at breakfast. This hotel is truly spectacular, the management team is engaging and you can feel they train their staff very well, as the Club Lounge Executive Chef puts it, everyone at the hotel including guests are just one big family. Just want to say a big thank you to Dasep, Jornades, Safina, Moses, Shania, Krisnawati, Wellson, Virgil, Celine S, Salome, Thalita, Club Lounge Executive Chef (Sorry I didn't get your name) and the rest of the Ladies and Gentlemen of The Ritz Carlton Jakarta Pacific Place for spoiling us and making our stay so special and memorable. It has been an honor to be a part of your 'family' for the short time we were there and we hope to return very soon. Keep up the good work!…
I see many of the reviews on here are for the restaurant and for wedding celebrations; mine is just for a three night hotel stay as a Bonvoy Titanium Elite member, which will interest those thinking about staying here. I had read that most Titaniums get a suite upgrade; mine was "only" to what is called a "large corner room" but when I walked in, it was gigantic and lovely. Absolutely would stay here again! Super comfortable bed, great room cleaners and evening turn down service; huge bathroom with remote control Toto toilet and a huge window view from the bathtub; coffee and tea making facility; good water pressure. Several small bottles of drinking water in room. The Club Lounge on 21 is where this hotel shines; checkin is up there, not at the main entrance. I was shown to my room and then was explained about the 5 meal presentations offered in the Club Lounge-- breakfast, lunch, afternoon tea, dinner with drinks; and then a chocolates and cordials later in the evening. All food was excellent and freshly made. At least 10-15 hot items at each food presentation, especially Breakfast, Lunch, and Dinner. Great cocktails and mocktails offered at dinner. Staff working very hard and super pleasant. I mostly stayed around the hotel, as I was just on holiday and had enjoyed a long, tiring (but wonderful!) boat trip around the Komodo Islands. Pool and gym quite good, neither huge but both felt new and well equipped. Plenty of beds around the pool. Hotel is connected to a fairly big (fancy) shopping mall that also has a supermarket and lots of restaurants. Hard Rock Cafe for Jakarta souvenirs. Good for a walk around the mall after a nice meal. Absolutely would return. Loved it!…
Excellent service from banquet operation specialy for big event Ritz Carlton Pacific Place the best place and venue with excellent servuce, nice place, and food was great and dellicious , will come back with another event , thank you team you are very awesome and the best!! Pak Deden and team thank you for your help and complimentary we love u.
Stayed 2 nights, highly recommend club lounge and service. Staff including Moses and bartender Matthew along with all the hosts and chefs were extremely welcoming and accommodating. They even asked us about upcoming meals and requests. If you have allergies they will accommodate anything, even preparing custom meals as per your request. Cocktails were hand crafted and delicious. Food excellent. Service better than most if not all usa hotels we have stayed at. Rooms large, spacious, clean and great views. Great mall with anything you want right downstairs connected to hotel. Surrounding area very nice and the CBD is safe to walk around and explore. Quick access to airport via toll expressway makes airport transfer easy about 30 minutes. Would stay here over and over again, don’t miss it.…
Good servicesss ,quick reaponsed and the good is soo good!!! Enjoy our event more then ever ,Great experience and Great time 🥳 I hope i can have another fun and great exeperience at Ritz Crlton Pacific Place again soon!! Stay healthy and stay safe Attended by Pak Hariadi dan Pak Hendra
excellent service from this hotel. the staff really helpfull from the marketing, banquet and hotel. thank you so much bu adri, pak surya, pak deden, pak bahdim, bu novita , bu tere and all team. everything going smooth. And the room that they gave to us was amazing. Thank u RCPP.
We are delighted to having our event at Ritz Carlton Pacific Place. the staff were helpful especialy Syuryawan, Miko, Adri, Novita, Theresia The Grand Ballroom is so big and can fit more than 1000 pax. The guests were happy We look forward to have our event again at Ritz Carlton Pacific Place.
Thanks to sales team, kitchen team, and banquet team especially pak Surya, Bu Novi, Bu There, Pak Gilang, Kak Dava. For the best service and delicious food.. Surely will return here for another event. Keep up the good work team RCPP🔥🔥
They was so helpful, i really like doing event here. Specially the team banquet Mr Bachdim, Mr Adi, Ms Tere, Mr Fahmi and also Mr. Hizkia and Ms. Hana. Comparation with other venue this is the best venue we ever made. Thank you for help our event success Ritz Carlton Pasific Place Jakarta
Thank you for having us at the very last minute. The food was great, but bread took a bit longer to get served in the morning. The venue was large so we could fit 150 pax. Additionally, it was nice of the staff to stay until midnight to help ensure everything was in place