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Sheraton Grand Jakarta Gandaria City Hotel

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Jl. Sultan Iskandar Muda Kebayoran, Jakarta 12240 Indonesia
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US$161
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Free cancellation until 10/12/22
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Traveller (705)
Room & Suite (224)
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About

#107 of 1,238 hotels in Jakarta
Location
Cleanliness
Service
Value
Travellers' Choice
Located in South Jakarta and adjacent to Gandaria City Mall, Sheraton Grand Jakarta Gandaria City Hotel is ideally situated to provide an award-winning stay near the best of Jakarta. Our five-star hotel is steps away from a variety of upscale shopping, dining, and entertainment in the heart of the city. After a day of unbeatable local experiences, wind down in one of our modern accommodations with Sheraton Sleep Experience beds and enjoy the lovely city views through floor-to-ceiling windows.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Patio
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Salon
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Indonesian, Malay
Hotel links
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680Reviews7Q+A68Room tips
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Hanny wrote a review Nov 2022
1 contribution
Nice stay and friendly staff.. the staff name Redi was very helpful and cheerful :) The housekeeping also very attentive and helpful, the staff in restaurant when we are getting breakfast also very nice and pleasant
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Indra wrote a review Aug 2022
14 contributions3 helpful votes
Hotel's Favourite
It’s a combined review of several separated stays with family as Platinum Member in July and August. Thank you Sheraton for the room upgrade and setup, warm welcome and assistance on every stay, and specially setup a very memorable birthday wishes and sweet surprise in the room. The personal wishes, cake, towel art, colorful wishes on the mirror are memorable. During check-in ZHAZULI, ADITHYA, KIEL, EMYR, HADI, HERI, RUDY greet and assist us actively during luggage checking and handling. At the front desk : MICHELLE, SYAHRIN and team provide Fast check-in and check-out. Room was ready as requested in mobile app confirmation. Excellent setup and coordination internally. The check-out process wasquick while also the whole team actively ask for feedback. Great efforts. Keep it up. The Room is spacious, silent, clean, well maintained and have a great internet and working table and chair for support online communications and meeting. We have dinner and breakfast in The Club Lounge at the 20th floor or Anigre. Both are spacious, clean, provide delicious Food and Drink with great people : FAREL, THERESIA, WENNY, MEILANI, MUFLIH, CHARINA, RAYNALDO, AFDHAL, CITRA, ARIS, SYAHRUL, DONDON/SYARIF, LELI, DANDAN, SALZA, YUNISAH, KANIA, KEZIA, FEBRIAN, TUBAGUS, YANDA. Thank you during our visit for every assistance, warm welcome and prompt assistance, actively chat, share information about the FnB, The personal greet and wishes really make the birthday memorable. I really appreciate it. May you all be blessed with good health and happiness. All the best Guests have many choices of activities during their stay at the hotel. Hotel’s Lobby is directly connected to Gandaria City Mall which has many choices of tenant to visit for shopping or eating, The outdoor swimming pool at the 6th floor is open 6 am to 6 pm (1.25 metres and 0.7 metres pool). They provide towel, changing room nearby. the SPA and Gym team asssistance to access the pool, providing towel also excellent.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jivan wrote a review Nov 2022
2 contributions3 helpful votes
I had an excellent stay at the Sheraton Ganderia. It is a luxurious hotel with great staff, superb ambience and breathtaking art decorating its corridors. At every step of the way, the staff were excellent. Pak Redi was so helpful and friendly at the front - he brought my bags up to my room and always had a warm, million dollar smile whenever I interacted with him after. The receptionists were also great - sorry I forgot her good name but a very pleasant personality. I checked in on 1st Nov at around 2pm. Another highlight was the breakfast. Wow. This was the best breakfast spread I gave experienced. Indian, Korean, Japanese, Indonesian, Chinese - they had all the cuisines. To top things off, they had an Indomie counter! Loved it. But the best part of it all was the staff who catered to my dietary requirements as I am vegetarian. Chef Teddy was great, he ensured I got vegetarian versions of dishes like Nasi Uduk and Noodle soup with veg broth. His colleagues who I didn't get their names were also fantastic. I can't speak highly of their team. I was also happy to get to know Munwar, GM of the hotel, who is leading such a tight, solid ship. Always very friendly, interacting with my fellow guests and I to make sure we are doing OK. Big thanks to rhe Sheraton Gandaria team!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Parul V wrote a review Nov 2022
1 contribution
Clean nice rooms, good location and excellent service . Thanks to Novan and Thya for making the trip comfortable. The breakfast buffet is quite good with many healthy options and location of hotel is
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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xlne wrote a review Nov 2022
Singapore, Singapore640 contributions114 helpful votes
+1
I was here for a working event in Gandaria Mall and since there is direct access to the mall from the hotel, it was very convenient for our purposes. Our room is well equipped with amenities and had panoramic views through the floor-to-ceiling windows. The bed is super soft, and I slumbered like a baby every night. My only nit-pick was that the aircon seems slow to respond to temperature adjustments. In the morning, I mostly had the pool all to myself when I swam laps for more than an hour. There is also a 24h gym on the same floor. The breakfast buffet spread is impressive, and the food is fantastic. I’ve stayed in many high-end hotels across the globe and the food here easily ranks as one of the best in terms of taste and variety. The people at this hotel left a deep impression. From the lobby all the way down to its kitchen staff, everyone was always helpful and polite. During our stay, we were even left a hand-written note of thanks by room service, a personal touch that was appreciated by my uncle and me. On occasions, I also had the pleasure of speaking with the hotel GM, Mr Basha. When our company event encountered unprecedented issues, he was not only generous in offering us temporary storage but also kind enough to help us tackle the difficult situation by utilising his network of connections in the city. We’re glad we stayed in this hotel and would definitely recommend it to others looking for a comfortable stay in Jakarta!
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Date of stay: August 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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@ileen wrote a review Oct 2022
3 contributions2 helpful votes
Very enjoyable stay. Was busy attending meetings but thanks to Wenny, it was hassle free for me as she arranged everything perfectly! Hotel is connected to Gandaria mall so everything is very convenient.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Basil T wrote a review Oct 2022
Singapore, Singapore51 contributions29 helpful votes
Hotel is nice / clean / big and luxurious. Room smells nice m and service level is top notch. They left gifts and many nice messages in the room to welcome myself as a guest. Parking can be validated at concierge. It’s connected to gandaria mall so everything is very convenient. Peak hour traffic outside the hotel was a little headache and there’s no mrt nearby to skip the traffic so u need to plan the time. Also I came at wedding time - a little chaotic during the wedding. Try to avoid coming at this time lol. Taxis come very fast especially grab maybe this is a good location. There’s a bar in the hotel which seems quite happening - good engaging crowd and a very live band. Try that. Hotel tries to be as personable as possible to everyone. Thanks to the team headed by Wenny, risvianty, Aris, Melani, farel, awal, Reynaldo. I had a great time and warm welcome. Also thanks to Elmi, she helped me out very well when I had some issues with transport and logistics. She used her personal phone to contact my other party to inform them i will be late. That’s very good service and help. Will come back again to this hotel. Attached photo of the grand lobby.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Intan wrote a review Oct 2022
1 contribution
When i arrived at the lobby, the bellman greet me very well. he also helped me to bring my luggage. nice service from Mr. Ryan from bellman. the room is also nice. love to stay with Sheraton. will be back soon🤍
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Taufik Nordin wrote a review Oct 2022
Kajang, Malaysia4 contributions
Warm welcome for receptionist and also door helper Mr Agus and he gave me special honey sheraton gift. Overall staying here very good and wide spread breakfast. Big room and big tv screen. Close to shopping mall and easy access to other area Thank you so much
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joeiseqam wrote a review Oct 2022
1 contribution
I stayed at Sheraton Grand for 4 nights. Received a very warm welcoming greet from the hotel staffs. Both Pak Hadi and Pak Abdillah are very kind to help with the check in and we greet each other everyday. Can feel the sincerity from both of them. They also helpful by providing more information and hospitality offered by the hotel.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$143 - US$200 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
293
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SHERATON GRAND JAKARTA GANDARIA CITY HOTEL: UPDATED 2022 Reviews, Price Comparison and 799 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Sheraton Grand Jakarta Gandaria City Hotel
Which popular attractions are close to Sheraton Grand Jakarta Gandaria City Hotel?
Nearby attractions include Gandaria City Mall (0.2 km), Mayestik Market (1.1 km), and Flight Experience Jakarta (0.1 km).
What are some of the property amenities at Sheraton Grand Jakarta Gandaria City Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sheraton Grand Jakarta Gandaria City Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Jakarta Gandaria City Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Jakarta Gandaria City Hotel?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Sheraton Grand Jakarta Gandaria City Hotel?
Conveniently located restaurants include Anigre, One Fifteenth Coffee, and Basilico.
Are there opportunities to exercise at Sheraton Grand Jakarta Gandaria City Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sheraton Grand Jakarta Gandaria City Hotel have airport transportation?
Yes, Sheraton Grand Jakarta Gandaria City Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Jakarta Gandaria City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Jakarta Gandaria City Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Jakarta Gandaria City Hotel?
The staff speaks multiple languages, including English, Indonesian, and Malay.