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Grand Mercure Jakarta Kemayoran

Jl. H Benyamin Sueb Kav. B6 Superblok Kemayoran - Kota Baru Bandar Kemayoran, Jakarta 10630 Indonesia
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Traveller (2592)
Dining (299)
Room & Suite (117)

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About

#189 of 624 hotels in Jakarta
Location
Cleanliness
Service
Value
The hotel is strategically located between business district kemayoran & Sunter and shopping-culinary area Kelapa Gading & Mangga Dua. Ancol recreation area with seaworld or dunia fantasy is a 5 minutes ride.The hotel provides easy access to any part of city and various destination.We have a shuttle to drop guest to all this various area. Integrated in Kemayoran Area, just walking distance to MGK (mega kemayoran), nearby Jakarta International Expo Kemayoran, Bandar Golf Kemayoran and only 5 minutes drives to kemayoran toll gate providing easy access to Soekarno Hatta International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Kids club
Free shuttle or taxi services
Valet parking
Wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Telephone
VIP room facilities
Bottled water
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
Indonesian, Malay

Location

Jl. H Benyamin Sueb Kav. B6 Superblok Kemayoran - Kota Baru Bandar Kemayoran, Jakarta 10630 Indonesia
Grand Mercure Jakarta Kemayoran
4929Reviews11Q+A100Room tips
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Jonathan C wrote a review 24 Feb
Singapore, Singapore50 contributions30 helpful votes
Context: My wife and I accompanied by our Adult Son. 4 nights in 2 Deluxe Rooms on 10th Floor: 1 * King and 1 * Twin. All Accor Member. First time at this Hotel. Three Positives (in no particular order): +ve: Decent, modern, large, well laid out rooms with nice en-suite’s. Comfortable beds. +ve: Good location for Kemayoran, convenient for Ancol, Sunter. Taxi’s always available. +ve: Friendly, obliging staff (but how well trained and how well managed are they?). Seven not-so-positives (in no particular order): -ve: We arrived ~7.30 p.m. 3 Check-in Desks but only 1 staff member attending to guests. No obvious urgency to attend to those needing to check-in. A 12-minute wait. -ve: Accor Loyalty counts for little here. At check-in, the attitude is ‘there’s your soft drink voucher, that’s your Accor recognition done’. Forget late check-out, for example. -ve: Sound-proofing of rooms is poor, as others have commented here. You can hear everything from the corridors, lift arrival chimes etc. Clearly a construction defect. -ve: Housekeeping staff are friendly and obliging but are they well trained? Are they well supervised? We needed to specifically request toilet paper, hand towels etc. -ve: Pedestrian service at Plumeria Lounge. Twice I had to walk upto the Entrance to get some service for my group. And 30 mins to serve a cheese-cake slice? Poorly managed. -ve: Nice lobby but on 2 mid-afternoons during our stay, the ambience was ruined by it becoming the storage depot for atleast 150-200 (chained) suitcases for several hours. -ve: My IDR 15 Mln deposit, signed against my credit card at check-in, still has not been released, more than 4 Days after checking-out. My final bill was paid in full at check-out. Overrall impression: a relatively modern property in need of a more diligent, more focused management. We’ll likely try another Hotel for our next Kemayoran stay, there are other options.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jan t wrote a review Jan 2024
2 contributions
Very great place for Wedding. Thank you for chandra F&B for helping us for running the event. And all staff help to make all event running well. The place have lot of room to crew and for the other event such as tea pai, crew room, make up room, and for family waiting room.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 4 weeks ago
Kepada Tamu yang terhormat, Terima kasih atas ulasan positif yang Anda berikan terhadap Hotel Grand Mercure Jakarta Kemayoran. Kami sangat senang atas kenyamanan dan kepuasan yang anda rasakan selama menginap di hotel kami. Ulasan anda akan kami jadikan sebagai motivasi untuk terus memberikan pelayanan dan fasilitas terbaik untuk setiap tamu. Saya berharap dapat melayani Anda kembali dan memberikan pengalaman yang menyenangkan selama menginap di Hotel Grand Mercure Jakarta Kemayoran. Hormat kami, Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ruben M wrote a review Jan 2024
Brunei Darussalam162 contributions92 helpful votes
Beautiful hotel - centrally located. Rooms are adequately large with all modern amenities. Safety locker and mini fridge included. Staff were polite, helpful and courteous. Breakfast was a lavish spread of continental, asian and malay cousine.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 11 Jan 2024
Dear Mr. Ruben M, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kenoe S wrote a review Nov 2023
2 contributions1 helpful vote
Nice hotel for conference and business travel. Like the breakfast and lounge. Enjoy the convenience of cab and shops within walking distance. There is nice spa on level 8 but no time to visit. Smoking lounge is ok as long air flow is ok.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Enjoy the lounge and great breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 1 Nov 2023
Dear Mr./Ms. Kenoes, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Summerchill wrote a review Sept 2023
1 contribution
Big nice looking hotel with nice room, check in staff very professional. You can however hear people speaking in the other rooms and when they run water so weak sound proofing I assume. Food: nice looking dining rooms but not great food in terms of quality, very average more the type you would find a 4 or 3 star, they knew there was a major trade show coming (they asked that I confirm/pay the first night 3 weeks after I booked because they were very full) and they knew this. I needed to order from room service, 3 simple items including a salad were sold out before 5:30 pm? Morning buffet very standard and not worth the price. One morning they forgot to make up my room... Room Service breakfast: if you don't take a set breakfast they get it wrong all 3 mornings. This is an average hotel charging above average hotel prices, only stayed there for 4 nights because it was close to the exhibition place. I normally stay at other hotels for same price that are much better. And last bu not least, if you are vegetarian, there is almost nothing for you and they are not very accommodating if you ask for changes.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Pool hours are not very flexible
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 29 Sept 2023
Dear Mr / Mrs. Djeand Thank you for taking the time to tell us about your experience at Grand Mercure Jakarta Kemayoran. We do apologized regarding your experience did not meet your expectations Please allow us to express our sincere apologies. Actually the problem is an exception to the procedure it should be. We assure you that we have taken action to address and prevent the problem from recurring in the future. We want to underscore our commitment to high quality standards, and I personally want to make sure you'll enjoy them on your next visit to us. We look forward to welcoming you back at Grand Mercure Jakarta Kemayoran. Sincerely, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tourist65667747794 wrote a review Sept 2023
1 contribution
Recommended 5 star hotel in Jakarta. A lot of facilities have to try. Strategic location and also execellent service from all the staff. Hopefully I can stay every day but i can't. See you on couple months ago. Thanks
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 14 Sept 2023
Dear Valued Guest We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heyna wrote a review Sept 2023
Pyeongtaek, South Korea1 contribution
The hotel is good over all. The bedroom is spacious, I love the water pressure in the shower, our bathroom’s toilet had a little bit problem but the staff was quick on helping us and fixed the issue. The food downstairs for the breakfast are delicious, The restaurant is quiet and has a nice ambience to have a meeting or talk with your friends.
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Date of stay: September 2023Trip type: Travelled with friends
Room Tip: Located in near one of the busiest areas, avoid going out during the after working hours.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 10 Sept 2023
Dear Valued Guest, Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chaerani diana putri wrote a review Sept 2023
Depok, Indonesia2 contributions
I had 2 nights stay……..... the rooms really nice and clean………..for service excellent and food much variatif and really good…..…. thank you Grand Mercure Jakarta Kemayoran……... i hope comeback soon……….
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 3 Sept 2023
Kepada tamu yang terhormat, Kami sangat senang mendengar bahwa Anda menikmati dan merasa puas terhadap pelayanan serta fasilitas yang telah disediakan oleh Hotel Grand Mercure Jakarta Kemayoran. Tentu kami akan terus meningkatkan kualitas yang akan menjamin Anda untuk mendapatkan pelayanan yang terbaik. Kami berharap dapat senantiasa memberikan pengalaman terbaik sehingga tidak sabar untuk menyambut Anda dalam kunjungan berikutnya. Hormat kami, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacation14070800777 wrote a review Aug 2023
1 contribution
Recomanded hotel at Kemayoran area.. nice staf so tasty for all meals, meeting room so big and GOOD interior design, the room waa clean and GOOD view there, harusnya saya bawa keluarga saya pasti anak anak suka dengan pool nya
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 30 Aug 2023
Kepada tamu yang terhormat, Kami sangat senang mendengar bahwa Anda menikmati dan merasa puas terhadap pelayanan serta fasilitas yang telah disediakan oleh Hotel Grand Mercure Jakarta Kemayoran. Tentu kami akan terus meningkatkan kualitas yang akan menjamin Anda untuk mendapatkan pelayanan yang terbaik. Kami berharap dapat senantiasa memberikan pengalaman terbaik sehingga tidak sabar untuk menyambut Anda dalam kunjungan berikutnya. Hormat kami, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ahmad N wrote a review Aug 2023
Jakarta, Indonesia2 contributions
The best choice hotel at kemayoran……….…. Excelent service, nice staff, nice room and for food verry variative and delicious……………….. We will come back again for next month. Near to JIE EXPO and MGK……
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 29 Aug 2023
Dear Valued Guest, Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Mr. Lalu Aswadi Jaya General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$93 - S$140 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
505
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND MERCURE JAKARTA KEMAYORAN (S̶$̶1̶1̶4̶) S$99: UPDATED 2024 Hotel Reviews, Price Comparison and 2,685 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Grand Mercure Jakarta Kemayoran
Which popular attractions are close to Grand Mercure Jakarta Kemayoran?
Nearby attractions include Aula Simfonia Jakarta (0.7 km), Citra Xperience XXI (0.4 km), and Mega Glodok Kemayoran (0.1 km).
What are some of the property amenities at Grand Mercure Jakarta Kemayoran?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Grand Mercure Jakarta Kemayoran?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Jakarta Kemayoran?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Mercure Jakarta Kemayoran?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Grand Mercure Jakarta Kemayoran?
Conveniently located restaurants include Catappa Restaurant, Plumeria Lounge, and Martabak Boss.
Are there opportunities to exercise at Grand Mercure Jakarta Kemayoran?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Mercure Jakarta Kemayoran have airport transportation?
Yes, Grand Mercure Jakarta Kemayoran offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Jakarta Kemayoran?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Jakarta Kemayoran offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mercure Jakarta Kemayoran?
The staff speaks multiple languages, including Indonesian and Malay.