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Grand Mercure Jakarta Kemayoran

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Jl. H Benyamin Sueb Kav. B6 Superblok Kemayoran - Kota Baru Bandar Kemayoran, Jakarta 10630 Indonesia
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Traveller (2194)
Dining (297)
Room & Suite (117)

About

#9 of 1,238 hotels in Jakarta
Location
Cleanliness
Service
Value
The hotel is strategically located between business district kemayoran & Sunter and shopping-culinary area Kelapa Gading & Mangga Dua. Ancol recreation area with seaworld or dunia fantasy is a 5 minutes ride.The hotel provides easy access to any part of city and various destination.We have a shuttle to drop guest to all this various area. Integrated in Kemayoran Area, just walking distance to MGK (mega kemayoran), nearby Jakarta International Expo Kemayoran, Bandar Golf Kemayoran and only 5 minutes drives to kemayoran toll gate providing easy access to Soekarno Hatta International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Kids club
Free shuttle or taxi services
Valet parking
Wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Telephone
VIP room facilities
Bottled water
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
Indonesian, Malay

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
35Restaurantswithin 1 km
3Attractionswithin 1 km
3854Reviews11Q+A98Room tips
Traveller rating
  • 3,402
  • 312
  • 77
  • 30
  • 34
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Popular mentions
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Most Recent
zephans2016 wrote a review 3 Dec
1 contribution1 helpful vote
Excellent service and staff who were very welcoming. Check in was crowded and the staff invited us to the lounge to wait for the check in counters to be cleared. Good location as it’s not too far off the airport.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded yesterday
Kepada tamu yang terhormat, Terima kasih atas ulasan positif yang Anda berikan terhadap Hotel Grand Mercure Jakarta Kemayoran. Kami sangat senang atas kenyamanan dan kepuasan yang anda rasakan selama menginap di hotel kami. Ulasan anda akan kami jadikan sebagai motivasi untuk terus memberikan pelayanan dan fasilitas terbaik untuk setiap tamu. Saya berharap dapat melayani Anda kembali dan memberikan pengalaman yang menyenangkan selama menginap di Hotel Grand Mercure Jakarta Kemayoran. Hormat kami, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
julia wrote a review Nov 2022
1 contribution
friendly and funny manager, felt super welcomed the moment i stepped in and he was so nice to upgrade our room free of charge for both nights, would definitely book this hotel again the next time! :-)
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 4 days ago
Dear Ms. Julxlia, Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angga P wrote a review Nov 2022
1 contribution
I had a business meeting and some things to do. Found this hotel from TripAdvisor but surprisingly the room, its so spacious. Also the breakfasts were amazing. The location of the hotel is great and has a fantastic view
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 1 week ago
Dear Valued Guest, Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Road29201936223 wrote a review Nov 2022
This is my first time visiting Hotel Grand Mercure Kemayoran for business trip and everything was excellent. The location of the hotel is strategic and close to my destination. Hotel room clean, fairly spacious, beds comfortable. Bar makes amazing cocktails and the restaurant makes a lovely breakfast. Staff is friendly and helpful, thank you Mr. Rahman / Arman from guest service, he is very helpful and friendly. This hotel is very highly recommended. Thanks Hotel Grand Mercure.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 1 week ago
Dear Valued Guest, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ahmad Rizqy wrote a review Nov 2022
Jakarta, Indonesia2 contributions1 helpful vote
Hotel Grand Mercure Kemayoran is one of the hotels located in a strategic area so it is perfect for meetings or our business!, or maybe take a short escape with the love one at the weekend. Spacious rooms with complete facilities with a pool, meeting rooms The plumera lounge are really huge and they sell cocktails also, you can order the food from the big restaurant across the bar! its was really nice! also thank you mas Arman / Rahman from guest service he was very helpful to help us find out a great place in jakarta to hang out and he is very customer friendly. Breakfast also served in good taste and like it. Thanks Grand Mercure for the pleasure service!
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 1 week ago
Dear Valued Guest, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Riko wrote a review Nov 2022
1 contribution
I'm a an accor hotels member, stayed in various brands under the management and stayed with several Grand Mercure and Mercure brand and always received a pleasant experience during my stay, but not at this Property I was staying at the Property as part of a business event we held at the property on a coorporate rate, we book their meeting room for a day and then their Ballroom the next day. Our total pax was +/-. 300. In addition we booked a 15 fullboard packages aside from those 300 pax full day meeting packages. We need to add one more room for our group, this is when the problem started, as the Front office officer and the sales team couldnt communicate with each other, The FOO (A*s*a), insisted that the additional room should be paid in advance on s personal account instead of billed as group. With a sole excuse that she couldn't communicate with the sales who was unreachable. After a long day of meetings since 11 am, tired, i decided to pay for it on personal account at the rate of i dont even care anymore. And the funny thing is, this happened before we event held our event at their ballroom the next day.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 2 weeks ago
Dear Valued Guest, Thank you for your feedback during your stay at Grand Mercure Jakarta Kemayoran. I have received your comments regarding the service you received at Front Office,thus are very important to us. We want our guests always Feel Welcome, when you report of inconvenience experience with our team is a serious concern for us. First, Let me express my deepest apologies, you deserve only the best service, especially when you stay with us. I will take appropriate action to measures the problem and prevent future occurrence. We strive to provide a superior service experience for every guest. It is our hope that you will give us the opportunity to serve you better in the near future at Grand Mercure Jakarta Kemayoran. Sincerely, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nastiti Andra wrote a review Nov 2022
1 contribution
Decided to stay at Grand Mercure Jakarta Kemayoran and I was impressed by the ambience of the hotel, not to mention the staff are well prepared to accommodate our request during the stay. Definitely one of the best experience that I had.
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Date of stay: August 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Don't hesitate to ask the staff if you need anything, as they'll try to assist for your queries.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 2 weeks ago
Dear nasandrap, Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yunda A wrote a review Nov 2022
2 contributions
I trip to jakarta with my family in this month and i stay in Grand Mercure because near with the city center. I don’t expect if this hotel has a excelent service and a nice bedroom. The staff very friendly and very helpfully.
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Date of stay: November 2022
Value
Location
Service
Room Tip: Don’t go anywhere in the trafic time. Just stay and relax with the facilities from the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 2 weeks ago
Dear yundaa2022, Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raisha T wrote a review Nov 2022
1 contribution
One of the best stays I've had lately. Especially during this pandemic era. the room was clean and has lots of space. the view's amazing & the breakfast was also great. I left my bottle in the room after check out and the staff were really helpful. Thank you grand mercure team for your hospitality and help. we had an amazing stay, hope to come back soon.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 3 weeks ago
Dear 24raish, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi Jaya General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vieco O wrote a review Nov 2022
1 contribution
I found this is the nearest hotel to jiexpo, I'm on a business trip and I didn't have any expectation when I first came here but the staff here are amazing especially Intan, she's very helpful and i really enjoy my stay. Definitely i would recommend this hotel and will come back...
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Mercure Jakarta Kemayoran, General Manager at Grand Mercure Jakarta Kemayoran
Responded 3 weeks ago
Dear Vieco O, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$70 - US$95 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
505
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GRAND MERCURE JAKARTA KEMAYORAN (S̶$̶1̶3̶3̶) S$116: UPDATED 2022 Hotel Reviews, Price Comparison and 2,287 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Grand Mercure Jakarta Kemayoran
Which popular attractions are close to Grand Mercure Jakarta Kemayoran?
Nearby attractions include Aula Simfonia Jakarta (0.7 km), Citra Xperience XXI (0.4 km), and Mega Glodok Kemayoran (0.1 km).
What are some of the property amenities at Grand Mercure Jakarta Kemayoran?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Grand Mercure Jakarta Kemayoran?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Jakarta Kemayoran?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Mercure Jakarta Kemayoran?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Grand Mercure Jakarta Kemayoran?
Conveniently located restaurants include Catappa Restaurant, Plumeria Lounge, and Martabak Boss.
Are there opportunities to exercise at Grand Mercure Jakarta Kemayoran?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Mercure Jakarta Kemayoran have an airport shuttle?
Yes, Grand Mercure Jakarta Kemayoran offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Mercure Jakarta Kemayoran have airport transportation?
Yes, Grand Mercure Jakarta Kemayoran offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Jakarta Kemayoran?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Jakarta Kemayoran offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.