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Shangri-La's Boracay Resort & Spa

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2,676 Reviews from our TripAdvisor Community

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Showing 2,176: English reviews
Seattle, Washington
Reviewed 18 April 2016

I visited Asia for a month in March - April 2016 and kicked off my trip with a stay at the Shangri-La Boracay. I'm so glad I did! Everything was perfect - from the private boat ride to the resort, to the Shangri-La's private beach, the food, beautiful sunset views, and terrific service was more than I expected. Moreover, I...

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Helpful?
Thank Ruby B
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Ruby B, Dear Sarah E, Thank you for taking the time to share your wonderful experience at the resort. I am happy to share to the team your kind words as we are encouraged knowing that our guests such as yourself are satisfied with our services as it is what we strive for everyday. Moreover, I am delighted that...

A TripAdvisor Member
1 review
Reviewed 18 April 2016

Staff our helpful and courteous. Hotel is well-maintained and clean. Our room has excellent view. Breakfast is superb. My family had a great time staying at Shangri-La Boracay Resort and Spa. Staying for 5days isn't enough cant wait to go back again!

Review collected in partnership with shangri-la.com
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Thank A TripAdvisor Member
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Guest, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Warm regards, Ester P. Marcaida

Dubai, United Arab Emirates
Reviewed 17 April 2016

Top class resort hotel with great accommodation and facilities. Superb restaurants, spa private beaches, crystal clear water and on-site water sports facilities. Staff, from the moment we arrived at little Caticlan airport, were all amazing, friendly, helpful and courteous. Particularly enjoyed sunsets listening to the resident band. A stunningly beautiful and exclusive resort experience and loved every moment of our...

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Helpful?
Thank Peter W
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Peter W, Thank you very much for your wonderful review of your recent stay in the resort. While I appreciated you highlighting the facilities, I would like to say special thanks for highlighting the helpful and friendly staff that you met during your stay. I am certainly lucky to be surrounded by so many great people in my team....

Singapore, Singapore
Reviewed 17 April 2016 via mobile

This is a typical five star property , no wow factor but nice enough. The service level is not what you would expect from a five star resort eg Our butler only appeared on the day of departure instead of arrival which is odd and we had to approach the staff to place our drinks order at the lobby lounge....

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Helpful?
Thank Kerensa2014
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Kerensa2014, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida

Reviewed 17 April 2016 via mobile

Stayed here with family for two nights. We occupied two 2 bedroom villas. The villas were beautiful and clean and each had their own swimming pool. The villa I stayed at also had direct access to the beach and was close to the resort pool and the restaurants in the area. All the guests have have access to a buggy...

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Thank COP_89
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear CharliePhilippines, Thank you for sharing your positive feedback on your stay with us. I'm glad that you had a memorable experience while staying in the resort. My team and I hope to welcome you back in the resort on your future trips. Best regards, Ester P. Marcaida

Belgium
Reviewed 17 April 2016

In reality we have been there in December 2014 but I wanted to provide a contribution in favour of what I believe to be one of the best sea resorts I have personally ever been to. I am personally used to Shangri-La hotels across Asia but this is something different. The site is fantastic with guaranteed discretion if this is...

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Helpful?
Thank Andrea V
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Andrea V, It is truly a pleasure to learn that your Shangri-La Boracay experience was sensational. Your compliments are truly appreciated and we look forward to delight you again on your next visit. Regards, Ester Marcaida

Metro Manila, Philippines
Reviewed 16 April 2016

great rooms, beach and service, we will definitely come back, except of: -took them one plus month to return deposit on card after several calls with hotel front desk and accounting, that was dissapointing -overpriced restaurants for quality offered, we tried all restaurants on site and the food was not that great unfortunatelly.

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1Thank travellerglobal2016
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear travellerglobal2016, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida

Connecticut
Reviewed 15 April 2016

First, I want to single out Jacqueline at the front desk/guest services, who was amazing and made me feel very welcome. she should be commended. Second, the service overall here was fantastic, everywhere. The grounds beyond beautiful, the beaches wonderful, view amazing ... everything it is supposed to be. My one issue was the food, and it was enough that...

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2Thank ctwino
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear ctwino, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida

England
Reviewed 15 April 2016

Firstly let me start by saying this hotel is gorgeous and we had an fab stay here. It was, as you have probably seen when researching Borocay hotels, very expensive, but I do think it’s the best hotel to stay at. We considered Discovery Shores when booking our holiday (which we went and had a cheeky look at whilst at...

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1Thank H-travels
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear H-travels, Thank you for sharing your wonderful experience with Shangri-La Boracay. We would love to welcome you back in Shangri-La Boracay on your future holidays. Best regards, Ester P. Marcaida

Tokyo, Japan
Reviewed 14 April 2016

For those who have not been in Boracay, please take at least a few days off and visit the place. It is paradise! And Shangri La is the best place to experience paradise. The facilities are great, but what where I was really impressed was the friendliness and professionalism of their staff. They will take care of you from the...

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2Thank garrellm
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear JapanBlossoms, Thank you very much for your positive review about your recent experience in Shangri-La Boracay. I am happy to learn that you were delighted with our products and services. It will be a pleasure to share this with our team. My team and I look forward to welcoming you back when you return to Boracay. Best regards, Ester...

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Ocean Villa with Private Pool (184)
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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 

Additional Information about Shangri-La's Boracay Resort & Spa

Address: | Barangay Yapak, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Price Range: $507 - $1,049 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Shangri-La Hotels and Resorts, Agoda, Asiatravel.com Holdings, Expedia, Travelocity, Booking.com, Hotels.com, HotelsClick, TravelUp, getaroom.com, Cancelon, Jetsetter, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Shangri-La's Boracay Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort
Hotel Style:
#2 Top resorts Hotel in Boracay
#4 On the Beach Hotel in Boracay
#4 Luxury Hotel in Boracay
#4 Spa Hotel in Boracay
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Boracay Resort & Spa staff and other travellers.
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Questions? Get answers from Shangri-La's Boracay Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“premier seaview rooms are facing to the ocean and have great view of sunset even you sit on your terrace”
gurhan33, 21 Apr 2017 | Read review
“The more expensive the better. But I would choose a higher Ocean Front Villa at Punta Bunga Beach.”
andarilhoBR, 19 Apr 2017 | Read review
“if you can afford it upgrade to a villa. you wont regret it.”
vols94, 17 Apr 2017 | Read review
“Email the hotel early to get things for kids -- the hotel provided us with a playpen and bottle sterilizer in the room, and a stroller!”
dinog110, 16 Apr 2017 | Read review
“treetop and loft villas have the best views”
stevoCardiff, 2 Apr 2017 | Read review
5 of 5