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Resorts World Sentosa - Hotel Michael

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8 Sentosa Gateway, Sentosa Island 098269 Singapore
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US$320
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Traveller (2573)
Room & Suite (551)
Pool & Beach (172)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#11 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
Travellers' Choice
A luxurious treat for art lovers, Hotel Michael is designed by one of America's greatest contemporary architects - Michael Graves. This boutique hotel bears the designer's elegant and distinctive touches, from lamps and crockery to furnishings and the decor. You will also enjoy a myriad of conveniences, and a short walk to the various attractions.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Kids stay free
Free shuttle or taxi services
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Electric kettle
Flatscreen TV
Walk-in shower
Safe
Telephone
VIP room facilities
Iron
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Chinese, Malay
3638Reviews27Q+A100Room tips
Traveller rating
  • 1,126
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  • 830
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  • 210
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Most Recent
Niclas C wrote a review 19 Sept
4 contributions1 helpful vote
We had a wonderful stay at Hotel Michael and we got an incredible upgrade. Perfect location for both enjoying Sentosa and explore Singapore. Thanks to friendly staff and especially Raymond and Nid. Can really recommend this hotel! Cant wait to be back.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 1 week ago
Dear timays2023, Greetings from Hotel Michael at Resort World Sentosa!! Thank you for your wonderful review. As we pride ourselves as a Forbes five-star establishment, we are hearten to hear that the impressive service rendered by our colleagues, especially Ms Nid and Mr Raymond had contributed to making your stay a memorable one. Your compliments will certainly be shared as it is comments like your that will inspire my team to consistently delight and satisfy all guest. We look forward to welcoming you back soon. Yours Sincerely Agus Emilyadi B S (Yadi) Assistant Operations Manager - Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mariana Soh wrote a review 7 Sept
Singapore, Singapore1 contribution
Excellent service from all the staff. The september hotels made the hotel real busy but the staff still managed to make our stay with their dedication. Location of the hotel is very convenient. Rooms were spacious and well maintained.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 3 weeks ago
Dear G1843WPmarianas, Thank you for staying with us at Hotel Michael. We are delighted to learn that your overall stay with us was an enjoyable one and I am glad that our team members have played a part in making your experience with us a pleasant and memorable one. My team and I look forward to the pleasure of welcoming you back. Sincerely with best regards, Agus Emilyadi B S (Yadi) Assistant Operations Manager - Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kongjiayee wrote a review 7 Sept
2 contributions
Friendly and helpful staff especially Miss Gayu who helped us with early check in. When we asked for early check in, she kindly assist us and Offer to provide alternative solutions to solve our problems.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 3 weeks ago
Dear kongjiayee, Thank you for choosing Hotel Michael at Resorts World Sentosa as your preferred accommodation of choice. We are pleased to hear that you had a pleasant stay experience and took the time to compliment Ms Gayu that beautified your stay about special touches and exquisite details. At Hotel Michael, exceeding the expectations of our guests is what our team strives to achieve and your enjoyment of the efforts makes it worth the while. Your lovely comments regarding your recent experience are most the inspiring and my team and I look forward to welcoming you again in the future. Sincerely with best regards, Agus Emilyadi B S (Yadi) Assistant Operations Manager - Hotels
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eric Chew wrote a review 6 Sept
Singapore1 contribution
Booked 2 rooms and got a free upgrade to a 2 bedroom deluxe suite. Have a very comfortable stay with big room and beds. Breakfast is also quite nice but a bit less in variety. Hotel is also within walking distance to the free sentosa express station
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 3 weeks ago
Dear E7095llericc, Thank you for staying with us at Hotel Michael. We are delighted to learn that your overall stay with us was an enjoyable one and I am glad that our team members have played a part in making your experience with us a pleasant and memorable one. My team and I look forward to the pleasure of welcoming you back. Sincerely with best regards, Agus Emilyadi B S (Yadi) Assistant Operations Manager - Hotels
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Explore66035075988 wrote a review Aug 2023
1 contribution
The main thing that I have experienced that made me happy was arriving at the hotel to meet the check in staff particularly Gayu who was very helpful. We arrived tired at 1 a.m. tired and grumpy. There were some issues with our booking which Gayu sorted for us and got us to our room very quickly.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 4 weeks ago
Dear Explore6603575988 Thank you for taking the time to share with us a review of your recent stay. I am heartened to know that the facilities, convenient location and culinary offerings played a part in making your stay a memorable one. Your kind compliments for the warm service extended by the team, in particular, Ms Gayu are very much appreciated. I look forward to the opportunity to delight you again in the near future. Sincerely with best regards Agus Emilyadi B S(Yadi) Assistant Operations Manager - Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Xin Yin Renee S wrote a review Aug 2023
1 contribution
Amazing customer service and beautiful hotel. Convenient to get around and get when travelling with kids. The reception was very helpful and friendly and went out of their way to entertain our kids. Will be back.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 20 Aug 2023
Dear Ms Xin Yin Renee Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael. We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely Agus Emilyadi B S (Yadi) Assistant Operations Manager - Hotels Hotel Michael
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ahwah t wrote a review Aug 2023
1 contribution
Gayu, the reception was really good. Good manners, very helpful, quick and responsible. It has been a pleasure to meet her and we really appreciate her help and high energy. Made our trip truly memorable.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 10 Aug 2023
Dear ahwaht2023, Thank you for choosing Hotel Michael at Resorts World Sentosa as your preferred accommodation of choice. We are pleased to hear that you had a pleasant stay experience and took the time to compliment Ms Gayu that beautified your stay about special touches and exquisite details. At Hotel Michael, exceeding the expectations of our guests is what our team strives to achieve and your enjoyment of the efforts makes it worth the while. Your lovely comments regarding your recent experience are most the inspiring and my team and I look forward to welcoming you again in the future. Sincerely with best regards, Agus Emilyadi B S (Yadi) Assistant Operations Manager - Hotels
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shafinaz A wrote a review Aug 2023
1 contribution
Our stay was wonderful, short but very worth! Staff were friendly and helpful. Room was nice and the location of hotel was good. Very convenient to areas around especially with kids. I will definitely stay again!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 4 Aug 2023
Dear Ms Shafinaza2023 Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael. Ms Shafinaza2023 we look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely, Agus Emilyadi B S (Yadi) Assistant Operations Manager - Hotels Hotel Michael
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
leechialin46 wrote a review Aug 2023
Singapore, Singapore2 contributions
The concerciege were so friendly and helpful, helping us with parking coupons and also with enquiries to various attractions. The bright colors of the hotel's decor cheered me up! Very clean, room service were very friendly and helpful. This hotel is accessible to various parts sentosa. Only complaint I have is that when we showered, even when shower curtains were drawn, there was spillage of water. However when we asked for floor towels to mop this up, room service were prompt to bring up the towels.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The pool gets crowded, try to get to the pool early. Small pool, Cosy for between family...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 4 Aug 2023
Dear Ms Leechialin46 Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael. Ms Leechialin46 we look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely, Agus Emilyadi B S (Yadi) Assistant Operations Manager - Hotels Hotel Michael
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PH wrote a review Jul 2023
Singapore, Singapore39 contributions7 helpful votes
As a frequent traveler, this is the worst hotel management I have ever encountered. We booked this hotel back in April 2023 for 4 guests with full payment made. However, upon arriving at the hotel for check-in, the staff at the front desk sent us to the lounge for a drink, and the the first manager came late to explain that the hotel is overbooked and needed to send us to another hotel in the city. We did not accept the offer, so they asked us to wait again. Later, they made a counteroffer, suggesting one night at the hotel in the city and one night at the Hotel Michael. We did not accept either offer, as we found it ridiculous. They made us wait again and again and said there was no other plan that could be made. This was frustrating, as they kept checking in other guests… we are the “lucky” one who will be rejected check-in :( Later another manager named Janee showed up to apologize and offer us the room finally. After 2 hours of back and forth unnecessary negotiations we got the room that we booked! There was plenty of time between April and July so why didn't the hotel inform us earlier and make a better offer? The negotiation process took about 2 hours, during which we simply waited and wasted our time , it just ruined the whole experience in Singapore…. To the hotel management: overbooking is not a good way to maximize occupancy and revenue. Sending guests away due to overbooking ruins the holiday for families and damages the hotel's reputation. It's essential to find better ways to manage bookings and ensure a positive experience for all guests. Thank you! You know what is happening clearly so do not ask for anymore details or contact
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Hotel Michael
Responded 2 Aug 2023
Dear Mr PH Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We regret to note that your overall experience did not measure up to expectation and seek your indulgence on this occasion. Mr PH Hotel Michael, thank you once again for your understanding and patience. We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely Agus Emilyadi B S (Yadi) Assistant Operations Manager – Rooms Hotel Michael
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$241 - US$386 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
461
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RESORTS WORLD SENTOSA - HOTEL MICHAEL: UPDATED 2023 Reviews, Price Comparison and 3,181 Photos (Sentosa Island) - Tripadvisor

Frequently Asked Questions about Resorts World Sentosa - Hotel Michael
Which popular attractions are close to Resorts World Sentosa - Hotel Michael?
Nearby attractions include Universal Studios Singapore (0.4 km), Sentosa Boardwalk (0.4 km), and S.E.A. Aquarium (0.2 km).
What are some of the property amenities at Resorts World Sentosa - Hotel Michael?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Resorts World Sentosa - Hotel Michael?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Resorts World Sentosa - Hotel Michael?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Resorts World Sentosa - Hotel Michael?
Yes, valet parking is available to guests.
What are some restaurants close to Resorts World Sentosa - Hotel Michael?
Conveniently located restaurants include Chifa!, Soi Social, and Osia Steak & Seafood Grill, Singapore.
Are there opportunities to exercise at Resorts World Sentosa - Hotel Michael?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Resorts World Sentosa - Hotel Michael located near the city centre?
Yes, it is 0.4 km away from the centre of Sentosa Island.
Are any cleaning services offered at Resorts World Sentosa - Hotel Michael?
Yes, dry cleaning and laundry service are offered to guests.
Does Resorts World Sentosa - Hotel Michael offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Resorts World Sentosa - Hotel Michael?
The staff speaks multiple languages, including English, Chinese, and Malay.