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Hard Rock Hotel Singapore

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8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269 Singapore
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Traveller (2139)
Pool & Beach (253)
Room & Suite (144)

About

#13 of 17 hotels in Sentosa Island
Location
Cleanliness
Service
Value
See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Kids club
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Fitness / spa changing rooms
Swimup bar
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Malay
2581Reviews78Q+A100Room tips
Traveller rating
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Popular mentions
W D wrote a review Dec 2020
Singapore, Singapore2 contributions1 helpful vote
We stayed here for our SHN. There were four of us and they placed us in a small room without a balcony. When we asked if we could be transferred to another room they said we would have to pay for an adjoining room. Anyway overall experience wasn't good. The room was dirty. Fingerprints all over the windows. Sheets were stained and torn, there were four of us and only one bed was half made(sheets didn't even go all the way to the bottom of the mattress). Took three calls to get what we needed. We asked for coffee mugs and they said they'll see if they can... The hotel seemed understaffed and staff were poorly trained. The two times I happened to open the door to bring in our food (10mins after they rang the bell), staff were outside with their mask down over their chin. I mean I honestly worry for them this is an SHN facility. The food was a waste. The halal option was the best (if you like curry). No local option just international, halal or vegetarian. My kids couldn't bear the kids option which was the same as the international option (and comes with canned tea..). We just had to request for plain rice. We kept feeling this was a wasted opportunity. All the returnees are people who would stay in hotels and the management clearly didn't make any effort to protect the hotel's brand name. Instead of giving us four apples each meal (12 a day, 48 in 4 days-we had to stop the madness after that), and juice boxes and canned tea wrapped in plastic bags, army style, maybe a welcome basket with a few fruit, a large bottle of juice/water, snacks and a welcome note with important information/online shopping options etc (maybe surprise us at the end of the week with another batch of drinks/snacks/coffee/tea)? (The information sheet was a copy of a copy, and looked extremely unprofessional). At the end of it, maybe offer some package to encourage repeat stays, information of online shopping or something. Management seemed to have zero pride in their work. The fact that there are similar reviews to ours that go all the way back to August, means management has bothered or is ineffective in improving the experiences guests have here. As such, we will almost certainly never stay here again.
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Date of stay: November 2020Trip type: Travelled with family
1 Helpful vote
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Harry P wrote a review Nov 2020
Surabaya, Indonesia19 contributions24 helpful votes
I was stay before the pandemic...Nice hotel with the good location around the sentosa island, nice room with leaving and dinning room decorated with cristal chandelier, The junior suite room was great for this kind of hotel. The people said this hotel really noisy but not in my experiance.
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Date of stay: November 2020
2 Helpful votes
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Response from Jayson Diaz Estacio, Other at Hard Rock Hotel Singapore
Responded 22 Nov 2020
Dear 185harryp, Thank you for the incredible five-star review! We are thrilled that you have rated us an incredible five-star review and that you lived-through the Rock Star experience! We look forward to welcome you back again the next time your travels bring you to Resorts World Sentosa. Love all, serve all Jayson Diaz Estacio Guest Experience & VIBE Manager
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Kris wrote a review Nov 2020
Singapore, Singapore4 contributions8 helpful votes
I arrived at the hotel at 6pm on 30th Oct. I was given a room with a large window and no view. But for some odd reason I started to get very anxious for no reason. Nothing wrong with the hotel or room or service. Couldn't sleep that night. Next day morning I called up the duty manager and asked for a room change to one with a balcony to get some fresh air. The hotel obliged and moved me to a room with a balcony in the afternoon. After that my anxiety went away completely and I was able to spend the rest of my quarantine pleasantly. I got towels and coffee replenished whenever I requested. I was very happy with my stay. Would have been better if there was a glass for drinking water, a broom to clean the room, and a bucket with washing soap, since house keeping was not provided. Would like to personally thank the duty manager Mr. Jaya for making the room change. God bless!
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Date of stay: November 2020Trip type: Travelled solo
2 Helpful votes
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Response from Jayson Diaz Estacio, Other at Hard Rock Hotel Singapore
Responded 22 Nov 2020
Dear Rockstar, Thank you for the privilege of hosting you during your Stay Home Notice at Hard Rock Hotel. We are thrilled that you have rated us an incredible five-star review and that you lived-through the Rock Star experience! I look forward to welcoming you and your loved ones back to Hard Rock Hotel in the not so distant future Love all, Serve all Jayson Diaz Estacio Guest Experience & VIBE Manager
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Jellyfish Jim wrote a review Nov 2020
4 contributions2 helpful votes
Really one of the worst hotel’s in all of Singapore with absolutely the worst service. Sticky floors, dirty rooms while checking in and once I complained they sent me towels to clean the floor instead of a room change. If you ask something from room service, takes up to 1 hour to come minimum. Food was pretty bland and gross. Not even allowed to wait inside the hotel after checkout! One star for the balcony and good view only.
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Date of stay: November 2020Trip type: Travelled solo
2 Helpful votes
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Response from Jayson Diaz Estacio, Other at Hard Rock Hotel Singapore
Responded 22 Nov 2020
Dear Jellyfish093, Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We will continue to share and review our service levels and we wish to thank you for your insights. Yours Sincerely, Take time to be kind, Jayson Diaz Estacio Guest Experience & VIBE Manager
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jadet3084 wrote a review Oct 2020
London 51 contributions49 helpful votes
+1
I was here for two weeks for my 14 days quarantine in Singapore after flying in from UK. My 14 days stay was excellent. My needs were met by the staff of the duty manager of the day and guest services. My room was clean and comfortable. Having some physical problem I was put in a room for personal assistance. It had made my stay an excellent one. Thank you Su Ying, Jason, Mike, Alex, Amelia and Tomoko from duty manager desk. Thank you Kym, Remy, Aishah, Sanirah, Julie and Irene from guest services. Your patience and excellent services were much appreciated. I will definitely recommend Hard Rock Hotel in Sentosa to my friends and family. Thank you so so much for making my stay pleasant and comfortable. See you next time.
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Date of stay: October 2020
2 Helpful votes
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Response from Jayson Diaz Estacio, Other at Hard Rock Hotel Singapore
Responded 22 Nov 2020
Dear Rockstar Thank you for the privilege of hosting you during your Stay Home Notice at Hard Rock Hotel and for your valuable rating We are thrilled that you have rated us an incredible five-star review and that you lived-through the Rock Star experience! I look forward to welcoming you and your loved one back to Hard Rock Hotel in the not so distant future Love all, Serve all Jayson Diaz Estacio Guest Experience & VIBE Manager
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PRICE RANGE
US$221 - US$369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel, singapore hotel sentosa island
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
364
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Frequently Asked Questions about Hard Rock Hotel Singapore
Which popular attractions are close to Hard Rock Hotel Singapore?
Nearby attractions include Sentosa Boardwalk (0.4 km), Crane Dance at Resort World Sentosa (0.3 km), and S.E.A. Aquarium (0.2 km).
What are some of the property amenities at Hard Rock Hotel Singapore?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Singapore?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Hard Rock Hotel Singapore?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel Singapore?
Conveniently located restaurants include Osia Steak and Seafood Grill, Ocean Restaurant, and Syun.
Are there opportunities to exercise at Hard Rock Hotel Singapore?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hard Rock Hotel Singapore located near the city centre?
Yes, it is 0.5 km away from the centre of Sentosa Island.
Are any cleaning services offered at Hard Rock Hotel Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel Singapore?
The staff speaks multiple languages, including English, Chinese, and Malay.