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Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,829 Reviews from our TripAdvisor Community

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There are newer reviews for Resorts World Sentosa - Hard Rock Hotel Singapore
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Showing 1,581: English reviews
MAKATI
Reviewed 1 May 2015 via mobile

Was able to stay in Hard Rock Hotel in Sentosa with the family for three days and two nights. It was a good experience. The hotel was within easy walking distance of Universal Studios, the water park and the aquarium. We were not able to try the hotel's restaurants as there were many food places just outside its gates. Service...

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Helpful?
Thank M_CHING
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear M_CHING, Thank you very much for taking the time to share your rave review on your recent stay with Hard Rock Hotel. We are delighted to hear that your overall experience met up to your expectations and that you have enjoyed the major attractions in Resorts World Sentosa. Truly we are strategically located and in the middle of all...

Singapore, Singapore
Reviewed 30 April 2015 via mobile

Had my short staycation recently. Booked a deluxe pool view room. Check in time at 3pm. Arrived slightly after 2pm and room was not ready. Since my second stay, I realised they only allow to check in guest strictly after 3pm 😐 Room is good size. But the view of the pool was blocked by trees. Can't really see the...

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Helpful?
Thank LEO_SG
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear LEO_SG, Thank you for taking time to provide a review on your recent stay. We appreciate any and all feedback. Your comment about our Wi-Fi agreement is most valid and we are currently reviewing this further. Thank you once again, and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore. Love all, serve...

Navi Mumbai, India
Reviewed 27 April 2015

Hard Rock Hotel is within Resortworld Sentosa group of contructions. This is located on the beautiful Sentosa Island of Singapore. The staff are very friendly and courteous. It has got a huge lobby with a bar at the centre. Rooms are very spacious, neat and clean. House keeping service was alos good. There is a restaurant attached to the hotel...

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Helpful?
Thank capt_pradeepb
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear capt_pradeepb, Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We are thrilled to hear you enjoyed the accommodations as we aim to be the number one GO-TO destination for the whole family with plenty to offer both children and adults. We...

Kuala Lumpur, Malaysia
Reviewed 27 April 2015

Amazing hotel. It was very convenient to move around within Sentosa Island where the main attractions are located (e.g. Universal Studio, Adventure Cove Waterpark, S.E.A Aquarium & more). All these attractions were within walking distance from HR. But what I truly think that makes this hotel amazing is the Staff (especially Mr.Jega & Mr.Tan from the concierge desk). They were...

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Helpful?
Thank Manimaran S
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Manimaran S, Thank you for your kind words and for the privilege of hosting you during your most recent trip to Singapore. I am pleased to learn that you and your loved ones had a great stay and enjoyed all the attractions which you will only experience in Resorts World. I am likewise grateful to hear that our team...

Perth, Australia
Reviewed 23 April 2015

We love this hotel....the 2nd time we stayed in this hotel. We have visited Universal Studios 3 times & have tried the next door hotel Festive as well the first time. This area in Santosa is easy side to get anywhere the surrounding area..the monorails gets you around to & from the great places close by like Divo shopping centre,...

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Helpful?
Thank Mahal127
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Mahal127, It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. We are strategically located for guests to enjoy all our attractions ranging from of course the famous Universal Studios Singapore, Sea Aquarium, Adventure cove and many more.. Your comment on...

Sydney, Australia
Reviewed 21 April 2015

Previously stayed at Festive and enjoyed the HR hotel pool so much we wanted to stay here this time around. Overall experience is good but can't honestly say that it is worth a 4.5 or 5 star hotel rating. The staff were friendly, especially the concierge desk, but service is a bit of hit and miss at the pool towel...

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4Thank Andy G
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Andy G, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future...

Colombo, Sri Lanka
Reviewed 20 April 2015 via mobile

Hard rock hotel is located just minutes away from Universal Studios, SEA world and all other activities Sentosa has to offer. The hotel is a bit dark but the rooms are very well functional. Sleep quality was good. The bed has a sliding bed under it which makes it simple for an extra person to sleep in. Service, in particular...

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Helpful?
2Thank Malaka T
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Malaka T, It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. On the same note, we are glad our team members engaged you with our legendary rockin' service and we will share your comments with them as we continue to...

Adelaide, Australia
Reviewed 20 April 2015

After reading some of the reviews after making our booking, I thought I had made a mistake with the hotel selection. As is sometimes the case, don't always believe what you read. We found this to be a great family friendly hotel from the time we arrived until we left. Position is perfect, so close to all the Sentosa attractions...

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Helpful?
Thank Tony-T1970
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Tony-T1970, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are thrilled to hear you enjoyed the accommodations, our incredible pool, and what we like to call the "Hard Rock Vibe". We are strategically located for guests to enjoy all our attractions ranging from of course the famous Universal Studios...

Western Australia, Australia
Reviewed 19 April 2015

This is our third Hard Rock Hotel we have stayed in. Others being Pattaya and Bali. Singapore I am sorry to say is our least favourite. There was no real vibe like the other Hard Rocks. Band played on the Friday night in the lobby, but other nights we stayed, wed/Thursday was nothing. The hotel is very dark and its...

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4Thank davden
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear davden, Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations, but you can be assured that a major refurbishment project is on the pipeline for all our guest...

Reviewed 19 April 2015 via mobile

Bitterly disappointed with the Hard Rock. The staff were all friendly and more than catered for our needs. The hotel itself is just lacking in any sort of atmosphere. The foyer has more in common with a bus terminal than a hotel. Just hanging a couple of guitars on the wall doesn't diminish the bland and vastness of the entry...

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Helpful?
1Thank Barry P
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Barry P, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. Your comment on our WIFI agreement is most valid and we are working out on more packages that will include complimentary internet. As a matter of fact,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: $293 - $930 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and other travellers.
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Questions? Get answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th floor room view is spectacular”
 of 5 bubbles 366jacl, 29 Nov 2016 | Read review
“Don't come with too high hopes...no point paying extra for a deluxe pool view room”
 of 5 bubbles bastianf2013, 23 Nov 2016 | Read review
“Choose the rooms on the pool side”
 of 5 bubbles fdonea, 16 Nov 2016 | Read review
“Ask for pool view”
 of 5 bubbles avrilltann, 13 Nov 2016 | Read review
“Some rooms have a balcony, but certainly not all of them. If you like sitting outside, ask for this at time of booking.”
 of 5 bubbles DunjaG_12, 9 Nov 2016 | Read review
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