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Resorts World Sentosa - Festive Hotel

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8 Sentosa Gateway, Sentosa Island 098269 Singapore
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Traveller (1470)
Room & Suite (638)
Pool & Beach (129)

About

#14 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Business Centre with Internet Access
Conference facilities
Parking
Outdoor pool
Breakfast available
Breakfast buffet
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Chinese
2261Reviews34Q+A100Room tips
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Ginley.L wrote a review Feb 2022
Singapore24 contributions51 helpful votes
I would like to compliment Nizam who was on duty on 18 Feb evening as he impressed me with his passionate and excellent customer service. I noticed that he always placing customer’s interest first. He is professional and very attentive with his great smile even with mask up. This is what struck me to recommend this hotel to my friends. People Excellent indeed. Kudos to the whole team.
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Alex Chong, Owner at Resorts World Sentosa - Festive Hotel
Responded 28 Feb 2022
Dear ginly, Thank you for taking time to recommend us on TripAdvisor. It is our always goal to look after every guest and make every stay memorable. We are gratified to know you feel so welcomed and had a wonderful experience with us. Your special mention of Nizam makes his day. He is grateful to know you appreciated his service. Your recognition is encouraging not only for him but our entire Team as well. It was our pleasure to have you with us. The entire Festive Hotel Team looks forward to welcoming you back soon. Warmest regards, Alex Chong Senior Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alynnz Normalah wrote a review Dec 2021
2 contributions1 helpful vote
I was under IO on 26th Nov 2021. Was sent to Festive Hotel On 27th Nov - 05th Dec 2021... Hotel are goods, staff are polite, foodies are nice... breakfast, lunch and dinner, And some other munchies.. Ended I almost fat there... View is nice... just need to jump to the pool only ... All the toiletries are complete... The only prob is, my partner who is crazy!!!! Omg!!! She is one kind... However, Thanks Sri & Alex for the birthday cake to me.. Im so touched my 2nd day there was my birthday.. And all the management teams.. U ALL ARE AWESOME ....
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Alex Chong, Owner at Resorts World Sentosa - Festive Hotel
Responded 25 Jan 2022
Dear AlynnzNormalah, Thank you for staying with us at Festive hotel! We are heartened to read that you were well-looked after by our team, and are deeply appreciative for your kind compliments for Sri which we will pass on to her. It's these messages that make what we do daily that much more meaningful. We hope that you are feeling better now and look forward to extending our warm hospitality to you again in the near future! Warm regards, Alex Chong Senior Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jovan wrote a review Dec 2021
1 contribution
Was serving my QO in this hotel, and was worried that my buddy and I was not able to work properly due to only 1 desk available. Not only did Alex listened to my concerns, he even tried and thought of a solution together with me. He managed to find a table for me in a few hours which made my work much easier and comfortable. I am thankful for Alex’s care and for the service he provided, without him it would’ve been an ordinary stay in this hotel.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alex Chong, Owner at Resorts World Sentosa - Festive Hotel
Responded 25 Jan 2022
Dear Vannnnnnz, Thank you for taking time to recommend us on TripAdvisor. It is our always goal to look after every guest and make every stay memorable. We are gratified to know you feel so welcomed and had a wonderful experience with us. Your special mention of Alex makes his day. He is grateful to know you appreciated the little efforts he prepared and his service. Your recognition is encouraging not only for him but our entire Team as well. We look forward to welcoming you back in the near future. Warmest regards Alex Chong Senior Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabian Aw wrote a review Jun 2021
Singapore, Singapore4 contributions2 helpful votes
Served by Quarantine Order here. I think the thoughtfulness was great, the management assigned a larger room allowing space for exercise, a balcony for fresh air. Amenities given were also thought through, like sponge and soap for dishwashing, sufficient water, large amounts of teabags and instant coffee, slippers for those who didnt bring. Meals and laundry were done and performed on schedule (if not faster than promised). Only thing for improvement was the swab testing which seemed abit haphazard as the staff didnt really give clear instructions. But end of the day job was still done so its fine.
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Date of stay: June 2021
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alex Chong, Owner at Resorts World Sentosa - Festive Hotel
Responded 25 Jan 2022
Dear Fabianaw88, Thank you for taking the time to share your feedback with us. We are delighted that you had an overall good stay with us. We have noted your feedback and have taken this opportunity to share it with the respective teams for their review and improvement. Once again, thank you for taking the time to provide us with the valuable feedback and we do hope that we will be able to welcome you back for a holiday in the near future. Warm regards, Alex chong Senior Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Irene N wrote a review May 2021
1 contribution
Served our qo at festive hotel during covid. Special thanks to Christine, Alex and their team for going above and beyond to solve all our problems me and my 8yo daughter faced during this trying period when we were staying with them. They were very patience and professional in answering all my queries. Hopefully the covid ends soon and we can go back there for staycation.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alex Chong, Owner at Resorts World Sentosa - Festive Hotel
Responded 25 Jan 2022
Dear Irene N, Thank you for taking time to share with us your wonderful feedback about our Team. Christine & Alex are thrilled to know you remember all their names perfectly and appreciated their service. Our Team is indeed amazing and we are grateful for your recognition. It is a great motivation for us to keep doing what we love and make every stay a memorable experience. We are glad that you enjoyed your stay . Please be assured that we will keep up with our service culture while further enhancing our experience. It was our pleasure to have you with us at Festive Hotel. We look forward to welcoming you back in not so distant future. Warmest regards, Alex Chong Senior Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
serina chan wrote a review May 2021
1 contribution
Stayed here 2 days for my quarantine, and was very impressed with one of the the hotel’s front office staff ! His name is Alex Chong, I would say he has excellent customer service even for quarantine guests. Granted that in the pandemic, normal room service was not available, yet all my requests were met with prompt efficiency in the true spirit of hospitality! As I was not used to the standard food the hotel catered for quarantine guests, Alex went all out to get me a packet of ‘Chinese ‘Hor Fun’ from somewhere else which I think this is beyond his role! Another incident was the relevant department has lost my laundry and Alex tried his very best to help me. Although I never get my clothing back but Alex has settled this issue professionally and efficiently. The 5 stars ⭐️ rating is for his service, good job 👍 I was very thankful during my quarantine stay with his excellent service!
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alex Chong, Owner at Resorts World Sentosa - Festive Hotel
Responded 25 Jan 2022
Dear Serina_Chan , Thank you for sharing your awesome stay experience with us on TripAdvisor. Your endorsements mean a lot to us as we know you had a wonderful experience at Festive Hotel, and Alex are thrilled to know you remember his names and appreciated his service. It is a great motivation for us to constantly strive for improvement and our experience can only get better through time. It was our great pleasure to have you with us. We look forward to welcoming you back. Warmest Regards Alex Chong Senior Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Monjarin Z wrote a review Oct 2020
1 contribution
I am not someone who leaves negatives reviews ever, but I feel compelled to leave this review due to the experience I have bad in this hotel. I have travelled to many places and stayed at many many many hotels, but NEVER have I EVER faced such bad service in my life. They wouldn’t give me fresh towels, bedsheets, pillow cases, laundry bags and my list can go on & on. Whenever I needed something, I had to call their reception over and over and over and over again. I have had to wait over 6-7 hours for them to deliver something as simple as a laundry bag. The food is absolutely disgusting. The rooms are dirty. I would never recommend this hotel to anyone. My time here had been a curse.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Louise M wrote a review Aug 2020
Paris17 contributions4 helpful votes
They firstly placed us a room with an extra bed to reach with a ladder, that was dangerous and definitely not made for our 1.5 years old son. After a change of room, other problems appeared : dust under the bed, within the couch... the cleaning hadn't been made properly, a long time to reach out the reception, WiFi bad connections, a smell of pee in the bathroom and of feet in the cupboard, sheets with stains when being delivered after change and the food is terrible. The staff is really nice and helpful when we contact them but the whole experience isn't thought by the direction as a good experience for its guest. I'd definitely recommend to avoid this hotel.
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Date of stay: August 2020
Rooms
Cleanliness
Service
Room Tip: 4th floor with the view on the terrace
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Oleg Z wrote a review Aug 2020
Vancouver, Canada272 contributions92 helpful votes
+1
1. Reception and registration. Receptionist is not in the hurry to answer your call, you need to stay on the line for few minutes to get through. Check in is very slow, I spent about one hour at receptionist desk before were able to get to my room. 2. Bathroom and toilet. Bathroom has no toilet brush. 3. Room Room has no alarm clock. Light bulb has improvised covering made from piece of vinyl flooring. Some electrical wiring hinging loose with exposed core. Balcony door is locked with screw to prevent opening. Wi-Fi get interrupted every day around 3:00 pm so you should re-enter your credentials to stay online. There is no drinking water in the room: reception is suggesting to use tap water. For you own well-being and safety try to avoid this Mickey Mouse resort.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Nicole wrote a review Apr 2020
Kuching, Malaysia5 contributions2 helpful votes
We stayed in the Family Deluxe Room which is very spacious and comfortable! However, the room we got is so far from the lift and the water dispenser corner (which is also just beside the lift). I love that it came with a bathtub which I get to relax every night. The downside of the hotel room is that the iron board is very dusty and the boiler seems kinda old, I would suggest to replace a new one instead. Overall everything is quite ok.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Festive Hotel Manager, General Manager at Resorts World Sentosa - Festive Hotel
Responded 1 Jun 2020
Dear colemomok, Thank you for sharing the details of your recent experience at Festive Hotel on TripAdvisor. We strive to deliver consistent, quality service to each guest staying at our hotel and regret to learn that we did not meet your expectations. First and foremost, please accept our sincerest apologies for the unpleasant experience during your last stay. Our team is constantly paying close attention to the details that affect the living comfort of all our guests. We appreciate your constructive feedback and allowing us to improve even further. We value your comments in every way; rest assured that actions are taken with utmost urgency by each of the relevant departments. Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Festive Hotel in the near future. Yours Sincerely, Lisa Assistant Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$247 - US$567 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
447
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Frequently Asked Questions about Resorts World Sentosa - Festive Hotel
Which popular attractions are close to Resorts World Sentosa - Festive Hotel?
Nearby attractions include Sentosa Boardwalk (0.2 km), Crane Dance at Resort World Sentosa (0.4 km), and S.E.A. Aquarium (0.2 km).
What are some of the property amenities at Resorts World Sentosa - Festive Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Resorts World Sentosa - Festive Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Resorts World Sentosa - Festive Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Resorts World Sentosa - Festive Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Resorts World Sentosa - Festive Hotel?
Conveniently located restaurants include Osia Steak and Seafood Grill, CURATE CUCINA PISANA, and Royal Taj.
Are there opportunities to exercise at Resorts World Sentosa - Festive Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Resorts World Sentosa - Festive Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Sentosa Island.
Are any cleaning services offered at Resorts World Sentosa - Festive Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Resorts World Sentosa - Festive Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Resorts World Sentosa - Festive Hotel?
Many travellers enjoy visiting Battlebox (5.4 km), Fort Siloso (1.3 km), and Emerald Hill (5.6 km).