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Village Hotel Sentosa by Far East Hospitality

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10 Artillery Avenue 02-01 Palawan Ridge, Sentosa Island 099951 Singapore
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US$217
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Traveller (530)
Room & Suite (131)
Dining (42)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Village Hotel Sentosa by Far East Hospitality
Updated 20/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
The kids-friendly Village Hotel Sentosa offers an energetic, fun and vibrant stay for families, as well as leisure and meeting groups. The hotel's 606 cosy guest rooms are themed with sun-washed hues reflecting the natural surroundings and the sea. Four themed pools and recreational activities from the family scavenger hunt, pool games, sandcastle building, aqua fitness to movie night by the pool ensuring that everyone has a fun-filled time.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Car park
Wifi
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Vending machine
Poolside bar
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Bidet
Room service
Safe
Telephone
Clothes rack
Private bathrooms
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Chinese, Japanese, Malay and 1 more
440Reviews35Q+A37Room tips
Traveller rating
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Most Recent
Global429105 wrote a review 16 Aug
Singapore, Singapore1 contribution
Hotel room is very clean. All the staffs are very helpful n friendly. The swimming pools are fantastic. My kids enjoyed all the programmes organised by the management. Highly recommended. Bed and pillows are comfortable . Will definitely book again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam Loo, Guest Services / Front Office at Village Hotel Sentosa by Far East Hospitality
Responded yesterday
Dear Global429105, I am thrilled to hear that you and your family have thoroughly enjoyed your stay with us. I am also glad that our Playtivities have filled your kids with much enjoyment. Thank you for taking the time to share your pleasant experience and we look forward to welcoming you back again to our Village. Yours Sincerely, Adam Loo “Where you eat, play and explore like a local”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wayne wrote a review Dec 2020
Singapore, Singapore2 contributions5 helpful votes
All the staff were friendly, proactive and helpful. I was very surprised by how polite ALL the staff are. Haven't found any staff who didn't uphold a superb service standard. Highly recommend to anyone who appreciates quality service.
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Date of stay: November 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Adam Loo, Guest Services / Front Office at Village Hotel Sentosa by Far East Hospitality
Responded 29 Dec 2020
Dear Waynetheway, Thank you for taking the time to share with us your delightful experience. It is always a great pleasure to read such heartfelt review and that you have enjoyed your stay with us. We are truly honoured that our staff has played a role in making your stay an enjoyable and memorable one. We look forward to welcome you in the near future and in the meantime do take care and stay safe! Yours Sincerely, Adam Loo “Where you eat, play and explore like a local”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pyw_x wrote a review Nov 2020
5 contributions1 helpful vote
Was supposed to be here for a christmas staycation but unfortunately hotel is being dedicated to government facilities. Ms Manju D/O Krishnamurthy emailed me of the unfortunate event and expect me to provide a new dates within 2 weeks, in order for my existing booking to be active & secured. I find this ridiculous. I asked for an extension of date instead of within 2 weeks to reply with the new dates but I wasn’t allow to do so. Anyway, I was offered a free night as a compensation of the cancellation. Another issue was, i think hotel village sentosa service could and should be better when handling guests. Asking a catering manager to handle guests is absolutely a wrong step. If your expertise is to handle catering, then maybe you should handle catering side instead of the reservation side. Ms Manju not just portray herself to be nonchalant about my unhappiness in my email, she also do not know how to please hotel guests. The way she replies emails was just hoping to get the work done. I wanted to feedback this issue to the hotel, unfortunately, after leaving the details on their website under contact me no one gotten back. Quite a disappointing and letdown when I haven’t even experience the stay. The service is so bad.
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam Loo, Guest Services / Front Office at Village Hotel Sentosa by Far East Hospitality
Responded 26 Nov 2020
Dear Pyw_x Thank you for taking the time to tell us about your experience. I am sorry that your pre-arrival experience did not meet your expectations; please allow me to express our sincerest apologies. We thanked you for taking our call and it was a pleasure speaking with you. As spoken, at Village Hotel Sentosa, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate you sharing your concerns and it is our hope that you will give us an opportunity to better serve you in the near future. We definitely look forward to welcome you to the hotel when you have your preferred dates ready as we aim to provide service excellence to every of our guests. Yours sincerely, Adam Loo "Where you eat, play and explore like a local"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex wrote a review Jun 2020
5 contributions1 helpful vote
We are from new zealand. Beautiful, friendly, helpful and amazing staff ! We wer completely blown away with the service and so happy with our stay. When we first arrived we wer warmly greeted and our 3 year old boy and baby girl wer treated amazingly and wer instantly given toys and ice cream and the staff really made an effort to make them feel welcome. I have never stayed somewhere like this before, it was great ! The staff greeted my children every day remembering their names and my son insisted all the time that we go to lobby so he can play with the staff because ‘they are my friends’. Thank you so much for making our holiday so special and making my children jack and Penelope feel so welcomed !
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Adam Loo, Guest Services / Front Office at Village Hotel Sentosa by Far East Hospitality
Responded 16 Aug 2020
Dear Alexgeorge94, Greetings from Village Hotel Sentosa! Thank you for selecting our hotel as your holiday destination in Sentosa Island, Singapore. It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our hotel. I am truly delighted and honoured to know that you were enjoying your stay with us and the staff have made both Jack and Penelope feel so welcomed! Surely I will share your feedback to our team to continue to inspire them as we strive for service excellence. Once again thank you so much for your review, and we do look forward to welcoming you back for another amazing experience in our beautiful hotel! Yours Sincerely, Adam Loo “Where you eat, play and explore like a local.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
UmarAlhabshee wrote a review Jun 2020
Singapore595 contributions68 helpful votes
+1
We booked 3 rooms for 3 families during the March school holidays (*before the Circuit Breaker kicked in). HOW TO REACH THERE You can drive there & park your vehicle at the basement car park. Parking charges apply & they are always full, so drive in early to get that spot. You can also take the Sentosa bus from Orchard Road or the bus interchange outside Seah Im Food Centre (*opp Vivo City). The bus stop in Sentosa will be the second stop after the main roundabout. Be very attentive when the bus goes in the island. If you're unsure, ask the bus driver. Monorail stop will be at Imbiah Station, but there will be a 10-min walk uphill to reach the hotel. If you got luggage, not a good time to walk. The monorail will be good if you have already checked-in as the hotel provides free monorail ride for hotel guests; up to 3 or 4 persons per room. CHECK-IN There was a long queue since it was the school holidays. But the hotel has 4 check-in counters & 1 check-out counter. This made checking in fast & all travellers were happy. I've never really seen a hotel operating up to 4 check-in desks. So well done Village Hotel. There were balloon sculpting station for kids, ice-cream station & popcorn station. All free for hotel guests! That made checking in more appealing & took out the stress out of the guests. There is also a deli "Supply Depot" for that hot beverage or sandwich. WAYFINDING Lifts were available at both ends of the building, depending on where you're heading to. Lift lobby on all floors have a vending machine selling many types of drinks. Beside the vending machine, there is a hot water dispenser & a drawer full of coffee, tea, sugar & creamer. Get your beverage supply here before heading to the room. Walking to the rooms can be tiring. The hotel has got really long walkways up to the rooms and were rather narrow, but we managed. ROOMS Rooms were adequate, not big not small. The view was facing Palawan & Siloso Beach; that is a good sea view thru our windows. Rooms have a kettle, 4 cups & a tall jug. Big TV, good bedsheets & pillows, AC, minibar & hairdryer all in good condition. Bathroom is small but enough to get thru. Highlight is the WC. Besides having an automatic bum rinser, it also boasts a heated seat. First time I had a warm seat in a hotel bathroom, heh! All in all, room facilities are top-notch. Oh & smoking is not allowed in the hotel area including the rooms. There is a smoking area out of the hotel about a minute walk. POOLS There were 4 pools each with its own speciality. No info on that here, keeping that surprise when you’re there. But yes, there’re for kids & adults. AROUND THE HOTEL There were many attractions around the hotel but they’re always a 10-mins walk or more. Basically, walk to Imbiah Monorail Station & make your way from there. A nearer option will be to wait for a bus at the stop outside the hotel. The hotel also provides shuttle service though it can be full at times. Frequency is every 30mins starting from 8am. Hotel to Vivocity; with a drop-off only in between at RWS Festive Hotel. F&B I must say we did not dine at the hotel, so I am unable to review that here. It felt good to walk outside & have your meals at other establishments around the island with a better view. STAFF & SECURITY Hotel staff are helpful & attentive. We had the most engagement with the front desk while checking in. That gave us an important first impression of the good stay ahead. I’ve not seen many of the security though, but I’m sure they were doing their job. Most times I can see them around the hotel at night making sure the hotel is well looked after. All in all, I’m happy with my stay as well as my in-laws family. The staff, facilities & freebies made the entire stay a wonderful experience to remember. Thank you Village Hotel!
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Adam Loo, Guest Services / Front Office at Village Hotel Sentosa by Far East Hospitality
Responded 16 Aug 2020
Dear UmarAlhabshee, It is always a great pleasure to read such a heartfelt review from guests who enjoyed their stay with us at our hotel. Surely this feedback will be shared to our team to continue to inspire them as we strive for service excellence. Once again thank you very much for your review, and we do look forward to welcoming you back for another wonderful experience in our beautiful hotel Yours Sincerely, Adam Loo “Where you eat, play and explore like a local.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joel T wrote a review Apr 2020
25 contributions48 helpful votes
AS it was during the school holidays, we decided to try to stay here after much review and so called hype.Rooms were relatively small for a deluxe with King size bed. Whoever mans the telephone either as an operator or reception needs major training in social etiquette and efficiency. Upon getting to our room, the safe was not working properly so we called to ask for some help. No one came at all. A second call then led to a staff coming up to assist. The whole wait was about an hour plus until the second call was made. So I guess no sense of urgency. We left the room at 9am and when we returned at 4pm, room was still in a mess. After a couple of the staff push the blame here and then, a Housekeeper name Hong Yen came to our rescue.She is apparently only doing the lower floors. To this we were very appreciative of her help. I called the reception and informed them that the amenities have run out. To my dismay, The guy on the other end told me to go get it myself from the next lift lobby. Seriously? A 4-5 star hotel telling guests to walk to another lift lobby to get it? Should they at least suggest that they top it up for you? The pool bar staff Izan was exceptional in service. Manager Ms Angela helped us as well. These 3 staff saved our holiday whilst the rest left us wondering if we chose the right hotel
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from VillageHotelSentosa, Rooms Division Manager at Village Hotel Sentosa by Far East Hospitality
Responded 24 Apr 2020
Dear JoelT1806 Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Village Hotel Sentosa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. Nevertheless, we are still thankful for your compliments for Izan and Angela which we have passed on to them and that I am sure to inspire them to continue to provide service excellence to every of our guests. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adam Loo "Where you eat, play and explore like local."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lars Poulsen wrote a review Mar 2020
1 contribution
What a fantastic hotel. We stayed here for two nights with our two kids. We can warmly recomend the family room with pool view. The pool area was really great. The breakfast had a great selection and the staff were very helpfull and friendly. We are looking forward coming back to this hotel. We thing it should be a 5 star hotel.
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Date of stay: March 2020
Rooms
Location
Service
Room Tip: Familyroom with pool view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VillageHotelSentosa, Rooms Division Manager at Village Hotel Sentosa by Far East Hospitality
Responded 7 Apr 2020
Dear Skolevej20, Greetings from Village Hotel Sentosa! Thank you for selecting our hotel as your holiday destination in Sentosa Island, Singapore. It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our hotel. I am truly delighted and honoured to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more. Once again thank you very much for your review, and we do look forward to welcoming you back for another amazing experience in our beautiful hotel! Yours Sincerely, Adam Loo “Where you eat, play and explore like a local.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joyc wrote a review Mar 2020
Singapore, Singapore2 contributions2 helpful votes
First staycation for us. booked family room, it is 2 connecting rooms, rooms are clean and would like to comment tat the cleaning was exceptional well clean and disinfected, housekeepers are very diligent especially during this Covic period. Felt safe to stay in. Hotel front line staffs are friendly and hospitality is good. Love the adult pool, a good place to tan, relax , pool bar staff are also friendly. Enjoyed our stay throughout.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VillageHotelSentosa, Rooms Division Manager at Village Hotel Sentosa by Far East Hospitality
Responded 24 Apr 2020
Dear JFsca, Greetings from Village Hotel Sentosa! Thank you for taking the time to share with us your delightful experiences. It is always a great pleasure to read such a heartfelt review and that you have enjoyed your stay with us and our facilities. We are truly honoured that our staff has played a role in making your stay an enjoyable one. In the meantime take care stay safe and we look forward in welcoming you back soon! Yours Sincerely, Adam Loo “Where you eat, play and explore like a local.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yi Qin wrote a review Mar 2020
Singapore, Singapore204 contributions145 helpful votes
Booked a staycation here as it was newly opened to celebrate birthday for a friend. Booked the family room as there were 3 of us and it was actually two rooms with a connecting door. Room is really compact and the toilet very cramped but still good enough for a one night stay. They shared the pools with the outpost hotel and the family pool was quite crowded. We stayed at the adult only pool and it was amazing with a superb view overlooking the sea. It's more suitable for a staycation with the family.
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Date of stay: April 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VillageHotelSentosa, Rooms Division Manager at Village Hotel Sentosa by Far East Hospitality
Responded 24 Apr 2020
Dear y1q1n, Greetings from Village Hotel Sentosa! Thank you for taking the time to share with us your experience. It is always a great pleasure to read that our guests have enjoyed their stay with us and our facilities. We look forward in welcoming you back soon, in the meantime take care and stay safe! Yours Sincerely, Adam Loo “Where you eat, play and explore like a local.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ashgray1977 wrote a review Mar 2020
Singapore, Singapore6 contributions3 helpful votes
I have read the reviews here before convinced to book a family room. Glad we were given pool view rooms.24hr stay. Having indicated I have 2 children and their age, we did not receive Supersized kids pack despite checking with Housekeeping staff, only received 2 sets of kids showering kits. The big donut swimming floats were replaced by children sized floats? the Swimming pools are a definite thumbs up. Waffles and pancakes in breakfast were cold, served on platters. Drinks and cereal, many choices.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VillageHotelSentosa, Rooms Division Manager at Village Hotel Sentosa by Far East Hospitality
Responded 24 Apr 2020
Dear Irene P, Greetings from Village Hotel Sentosa! Thank you for taking the time to share with us your experience. We are pleased to hear that you have enjoyed your stay with us despite some of the feedbacks provided. Please allow me to express my sincere apologies. Your feedback will be shared to the restaurant to improve on the breakfast experience and to avoid any future occurrence. We will be delighted to arrange a kids pack for you and your children the next time you return your stay with us, kindly feel free to inform us should you be returning your stay again. In the meantime take care stay safe and we look forward in welcoming you back soon! Yours Sincerely, Adam Loo “Where you eat, play and explore like a local.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$175 - US$260 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Village Hotel Sentosa
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
606
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Frequently Asked Questions about Village Hotel Sentosa by Far East Hospitality
Which popular attractions are close to Village Hotel Sentosa by Far East Hospitality?
Nearby attractions include Universal Studios Singapore (0.5 km), Wings of Time (0.4 km), and Sentosa Boardwalk (0.4 km).
What are some of the property amenities at Village Hotel Sentosa by Far East Hospitality?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Village Hotel Sentosa by Far East Hospitality?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Village Hotel Sentosa by Far East Hospitality?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Village Hotel Sentosa by Far East Hospitality?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Village Hotel Sentosa by Far East Hospitality?
Conveniently located restaurants include Osia Steak and Seafood Grill, Royal Taj, and CURATE CUCINA PISANA.
Are there opportunities to exercise at Village Hotel Sentosa by Far East Hospitality?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Village Hotel Sentosa by Far East Hospitality have an airport shuttle?
Yes, Village Hotel Sentosa by Far East Hospitality offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Village Hotel Sentosa by Far East Hospitality have airport transportation?
Yes, Village Hotel Sentosa by Far East Hospitality offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Village Hotel Sentosa by Far East Hospitality located near the city centre?
Yes, it is 0.6 km away from the centre of Sentosa Island.
Does Village Hotel Sentosa by Far East Hospitality offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.