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W Singapore - Sentosa Cove

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Traveller (4529)
Room & Suite (1385)
Videos (5)
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About

#13 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Rest easy at W Singapore - Sentosa Cove. Our resort in Singapore is located near Universal Studios Singapore and S.E.A. Aquarium. After a busy day, unwind at AWAY Spa, enjoy a delicious meal at SKIRT or the kitchen table, and sink into sleep in your luxury hotel room or suite.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Shuttle bus service
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Luxury
Languages Spoken
English, French, Chinese, Filipino and 6 more
3,365Reviews63Q+A100Room tips
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jocelynchong wrote a review 14 Apr
2 contributions
In-room sound system is fantastic, felt like we were in a theatre. Loyalty Experience Team reached out in advance; attentive during our stay. Enjoyed the breakfast spread and friendly service. Excellent housekeeping---our rooms feel so comforting, after a long day out in the sun. All these plus a free shuttle bus for easy access to a host of interesting activities and places to visit in Singapore. Overall, we felt well taken-cared-of during our stay. Thank you W Singapore.
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Date of stay: April 2024
Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded yesterday
Dear jocelynchong, Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed the fantastic in-room sound system and felt like you were in a theater. It's fantastic to know that our Loyalty Experience Team reached out to you in advance and provided attentive service throughout your stay. We're thrilled that you enjoyed the breakfast spread and found the service to be friendly. Our housekeeping team takes great pride in ensuring that our guests feel comfortable and well taken care of, and we're delighted that they exceeded your expectations. Thank you for choosing to stay with us at W Singapore, and we look forward to welcoming you back for another fantastic experience in the future! Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Air-Thai-Life wrote a review 12 Apr
Ko Samui, Thailand245 contributions79 helpful votes
+1
Their Whatever Whenever service is the best practice ever! The one-bedroom suite we got was beautiful, spacious, and comfortable, with a fantastic view. The breakfast is excellent. W hotel has everything you want from Asian selections, Middle East, Western, and more, but what I love the most is their salads. Those Endive salad, watermelon salad, Mediterranean salad, Heirloom tomatoes salad and Kale salad are divine. I eat them daily, along with fresh salad from the salad bar. They also have fresh green juice. The hotel grounds are excellent with the lawn and the pool with the slide, so they’re great fun for kids. We forgot to bring our phones and iPad chargers, and we asked if they had any for us to borrow. They got us all the types we needed. We went to Vivo Mall one afternoon, and it got so late, around 9 pm. We waited for the taxi, and it’s been 30 minutes, and all the taxis were booked. We didn’t know what to do, so we called the hotel and the concierge helped us out and arranged for a cab to come and get us to the mall. All the gentlemen at the concierge are great. They’re so helpful—a big shout out to Kumar for helping us arrange the taxi from the mall. I got my period during our stay. I called reception to find out that the shop sells at the shop downstairs, and the receptionist said we can provide them for you, and they have both pads and tampons. I was so impressed. Our 5-year-old boy had a bad cough from the weather change, and I rang reception to find out the distance to the clinic or hospital. When we returned to the room, there was a tray of beautiful fruit, a mat toy with markers, a beautiful note wishing our boy a speedy recovery, and balloons. It was such a remarkable and memorable stay. Thank you to the W staff for the beautiful stay. You guys are fantastic.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded yesterday
Dear Air-Thai-Life, Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you had such a fantastic stay and that our Whatever Whenever service exceeded your expectations. It's fantastic to know that you enjoyed the comfort and amenities of your one-bedroom suite, along with the delicious breakfast options, especially the salads and fresh juices. We're delighted that you found our hotel grounds and pool area to be enjoyable for both adults and kids alike. Our team takes great pride in providing exceptional service, and we're thrilled to hear that they were able to assist you with various requests, from providing chargers to arranging transportation and even offering assistance with personal needs like finding feminine hygiene products and providing special treats for your little one. Your kind words mean the world to us, and we will be sure to pass along your praises to Kumar and the rest of our team. It was truly our pleasure to ensure that you had a remarkable and memorable stay with us. Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another unforgettable experience in the future! If there's anything you would like to share or if you have preferences for your next visit, feel free to let us know. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jiaqi wrote a review 6 Apr
Singapore, Singapore1 contribution
+1
I spent a total of four days at the W Hotel. I felt valued. Before coming, I raised my concerns and got a room upgrade. I asked for an extra bed on the first day, and Vinny generously exempted me. On the third day, I asked to buy W slippers, and XinWei gave them to me as a free gift. At the same time, I would like to thank Xiuxiu for thoughtfully preparing eye wipes, and thank Elizabeth, koen, and Shree. For a delicious cake, handwritten card, exquisite chocolate, and earplugs, I feel the love from w. Thank you to the W team for taking care of me these days. This is undoubtedly the most guest-friendly hotel I have ever stayed in.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded 1 week ago
Dear Navigate60518735980, Thank you so much for sharing your recent experience at W Singapore - Sentosa Cove. We are thrilled to hear that you had such a wonderful stay with us and that our team members went above and beyond to ensure your comfort and satisfaction. It's fantastic to hear that we were able to address your concerns before your arrival and provide you with a room upgrade. We always strive to make our guests feel valued and appreciated, and it's wonderful to know that you felt the love from our team during your stay. Vinny, XinWei, Xiuxiu, Elizabeth, Koen, and Shree will be delighted to hear that their efforts made such a positive impact on your experience. We will be sure to pass along your kind words to them as they truly exemplify the level of service we aim to provide. Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another unforgettable experience in the future! If there's anything you would like to share or if you have preferences for your next visit, feel free to let us know. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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es42rz wrote a review Mar 2024
Singapore, Singapore3 contributions9 helpful votes
We stayed 1 night on 28 Mar in Fantastic Suite (Rm748). We reached at 2.30pm, but was told room was not available and to wait for SMS once room is ready. I enquired if room is available to extend my stay for one more nite, but was told that the same room was not available. While waiting for the room, I checked the Bonvoy app and was puzzled why the staff told not that the room was not available… At abt 3pm, I received the message that I may collect my key from the Welcome Desk. I noticed at the same time all waiting guests nearby also received the same message and walked to the desk. I wondered if the hotel now do not allow early check in even though the rooms are available and ready. As I also checked-in via the Bonvoy App and activated the mobile key, I wondered why we still need to check in the Welcome Desk and physical cards were issued. This is despite the Sustainability initiatives the hotel is driving as shown in their room TV… In my room, there’s a big air purified switched on at full blast. Needless to say, the room stink of cigarette smoke in both rooms. We didn’t sleep well as the air con was blowing out the bad air. The rooms are showing signs of aging. The Bose system and ceiling speakers are great to look at, but they ate outdated as we couldn’t even connect with Bluetooth.. While we enjoyed the big pool and the room pool, I think this hotel lacks the energy and vibes of a typical W hotel. I would suggest looking out for other hotels which are newer and better value for money.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded 2 weeks ago
Dear es42rz, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and disappointment you encountered during your stay at W Sentosa. It's disheartening to hear about the delay in accessing your room and the confusion surrounding the availability of the room, as well as the inconvenience caused by the “cigarette” smoke in your room, which was actually caused by the exhausts from the kitchen, which we are unfortunately aware of. We acknowledge the discrepancy between the Room Readiness Notification you received via SMS and the issuance of physical keys at the Welcome Desk. We understand how this inconsistency may have caused confusion. Please rest assured that we are actively working to address this issue and minimizing its impact on our guests' experiences. We also appreciate your feedback regarding the outdated amenities in the room and the lack of connectivity with the Bose system. Your comments have been shared with our management team for their review and consideration for future enhancements. At W Sentosa, we strive to provide our guests with a vibrant and energetic atmosphere, and we regret that we fell short of meeting your expectations in this regard. We will continue to work hard to create memorable experiences for our guests. We truly value your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more positive experience. Please do not hesitate to reach out to me directly at Christian.Metzner@whotels.com or +65 6808 7288. Your satisfaction is of utmost importance to us, and I remain at your service. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeremy T wrote a review Mar 2024
1 contribution
I attended my friends wedding at W Sentosa on 15 March and had an overall wonderful time at the hotel. However before the wedding started, there was a cocktail service going on. I had noticed the indian bartender doing like some sort of a blue and red drink. I got intrigued and went up to ask him what drink it was.. he looked at me and just ignored me. I thought that he didn’t hear me but i went to ask again slightly raising my voice. the indian bartender then gave me a side eye and said cranberry and pineapple martini. I then opted for the pineapple martini which tasted very sour. I also noticed that only the other bartender was using gloves while the one doing the martini was not. When the banquet started, the food was amazing and i had a fun time here.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded 3 weeks ago
Dear T4797MFjeremyt, Thank you for sharing your experience attending your friend's wedding at W Singapore – Sentosa Cove. We are delighted to hear that you had an overall wonderful time at the hotel and enjoyed the banquet. However, we are truly sorry to learn about the disappointing interaction you had with one of our bartenders during the cocktail service. Providing attentive and courteous service is paramount to us, and we regret that this was not reflected in your experience. Rest assured, we take your feedback seriously and will address this matter with our team to ensure that all guests are treated with the utmost respect and professionalism at all times. We also appreciate your feedback regarding the pineapple martini and the observation about the use of gloves. Your comments have been shared with our Food and Beverage team for their review and improvement. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future for another enjoyable experience. Please do not hesitate to reach out to me directly at Christian.Metzner@whotels.com or +65 6808 7288. Your satisfaction is of utmost importance to us, and I remain at your service. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff C wrote a review Mar 2024
Las Vegas, Nevada26 contributions15 helpful votes
+1
We celebrated my birthday here and the experience was amazing. The staff and how special they treated us and made my birthday memorable is so appreciated. We have been staying at Sheraton, Westin, to JW Marriott and just recently started trying out W hotel brand (Sydney was fabulous as well) and now Sentosa. The facilities, pool, breakfast (so having been to two W hotels, they have a la carte breakfast menu and always worth ordering from it—I got the eggs Benedict with crab meat and it was delicious). There’s a free Sentosa bus that will take you around but honestly, everything is there and there a nice boardwalk with solid restaurants right next to the hotel. Thank you W hotel team for yet another unforgettable experience !!
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: There’s a pool DJ late afternoon until 6-7p or so, it can be a little loud but music is good. The...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded 4 weeks ago
Dear SuiJeneris, Thank you for choosing to celebrate your birthday with us at W Singapore - Sentosa Cove and for taking the time to share your wonderful feedback. We're thrilled to hear that your experience was amazing and that we could make your birthday celebration memorable. It's fantastic to know that our staff treated you with special care and helped create unforgettable moments for you. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we're delighted that we succeeded in doing so during your stay. We're glad that you enjoyed our facilities, pool, and breakfast offerings. It's great to hear that you appreciated our a la carte breakfast menu and that you found the eggs Benedict with crab meat delicious. We'll be sure to pass your compliments along to our culinary team. We're also pleased that you found the location convenient and enjoyed exploring the nearby attractions and restaurants. The free Sentosa bus is indeed a convenient option for getting around, and we're glad that you found everything you needed right here at the hotel. Thank you once again for choosing to celebrate with us, and we look forward to welcoming you back for another unforgettable experience at in the future! If there's anything you would like to share or if you have preferences for your next visit, feel free to let us know. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aditi N wrote a review Mar 2024
Bengaluru, India37 contributions25 helpful votes
+1
Loved this hotel! We had a beautiful suite with a massive balcony and a fantastic view. The Staff at this hotel were really polite and extremely competent. The breakfast was the best I've ever eaten! Each item in the menu was tasty with a fabulous spread. The cocktails at the bar were nice. The pool was amazing
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded 4 weeks ago
Dear aditinadamani, Thank you for choosing to stay with us at W Singapore - Sentosa Cove and for taking the time to share your feedback. We're thrilled to hear that you loved your experience with us! It's wonderful to know that you enjoyed your beautiful suite with its massive balcony and fantastic view. We're delighted that our staff made a positive impression on you with their politeness and competence. Providing exceptional service is our top priority, and we're glad to hear that we met your expectations. We're thrilled that you found our breakfast to be the best you've ever eaten! Our culinary team works hard to create delicious and satisfying meals for our guests, and we're delighted that you enjoyed the fabulous spread. We're also pleased to hear that you enjoyed the cocktails at our bar and that you found our pool amazing. It's always great to relax and unwind in our pool area. We can't wait to welcome you back to W Singapore - Sentosa Cove for another memorable stay in the near future. If there's anything you would like to share or if you have preferences for your next visit, feel free to let us know. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BernadetteChua wrote a review Mar 2024
Singapore, Singapore208 contributions69 helpful votes
Always a joy being back at my go to and fave hotel in Singapore W Singapore - Sentosa Cove. Here’s some reasons why the hotel is my fave: 🌟 Quality - from the environment to the team to the food even the smell of the hotel, it’s classy and exudes quality. 🌟 Service - Haven’t been back for a year and how nice to be greeted with warm smiles. The brilliant service is across all departments and functions. From the restaurants to front desk to housekeeping. Even the Yoga instructor recognized me from a year ago when I attended one session. There’s also a dedicated position called the W Insider. 🌟 Attentiveness - even during peak period, the service team at The Kitchen Table do their utmost best to serve the guests with their trademark service. 🌟 Responsiveness - if any feedback or suggestions are given, the team is quick to respond. 🌟 Oneness - when I complimented a team member Eric from the Kitchen Table, he was also quick to praise his fellow colleagues. That’s so nice. I’ve also had the opportunity to interact with the GM Christian Metzner who is on the ground himself welcoming guests. The hotel has many true brand ambassadors that live up to its reputation. Compliments to you Christian, Kitchen Table - Pauline, Rei, Bbhavani, Chloe, Eric, Jampa, Vince, Kuai, Lin, Ravin, Kristal, Rennie and the male chefs at Egg Station & laksa station (didn’t manage to get their names). Woo Bar - Q Hwa, Karan, Jaya and Azeem. Front Desk - Rajes, Klein, May, Ryan, Zixin and Siena. Not forgetting Daryl at the concierge who is always smiling. Thank you Christian and to your team for making our stay such a memorable one!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded 5 weeks ago
Dear BernadetteChua, Thank you so much for your kind words and for choosing W Singapore - Sentosa Cove as your go-to hotel in Singapore. It was truly a pleasure to welcome you back, and we're thrilled to hear that you had another enjoyable stay with us. We're delighted that you found our hotel to exude quality in every aspect, from the environment to the team to the food. Providing exceptional service is at the heart of everything we do, and it's wonderful to know that our team members across all departments made a positive impression on you. We're particularly grateful for your recognition of dedicated talents. Your compliments mean the world to us, and we'll be sure to pass them along to everyone mentioned. It's feedback like yours that motivates us to continue delivering exceptional experiences for our guests. We can't wait to welcome you back to W Singapore - Sentosa Cove for another memorable stay in the near future. If there's anything you would like to share or if you have preferences for your next visit, feel free to let us know. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Connector09826984366 wrote a review Mar 2024
1 contribution
Great Experience. Thanks to Ryan at the front desk, he really helped make our stay fabulous. Easy Checkin by Ryan and very good service and help as it is our first trip to Singapore and to make it memorable they included the breakfast and gave bottle of wine.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded 5 weeks ago
Dear Connector09826984366, Thank you for taking the time to share your experience following your recent stay with us. We're thrilled to hear that you had a great time and that Ryan at the front desk played a key role in making your stay fabulous. It's wonderful to know that Ryan provided you with easy check-in and excellent service, especially considering it was your first trip to Singapore. We're delighted that we could contribute to making your visit memorable by including breakfast and providing a bottle of wine. We will be sure to pass along your kind words to Ryan and commend him for his exceptional service. Should your travels bring you back to Singapore, we would be honored to welcome you back for another fantastic stay. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris Chen wrote a review Mar 2024
Singapore, Singapore92 contributions51 helpful votes
My stay at W Hotel Sentosa Singapore was a mix of highs and lows. Let's start with the positives. The recent renovation has injected a fresh vibe into the lobby and restaurants, offering guests a welcoming and stylish atmosphere upon arrival. The spa, pool, and gym facilities are indeed impressive, providing a serene retreat and ample opportunities for relaxation and fitness. However, the euphoria of the renovated areas is somewhat dampened by the outdated state of the rooms. Despite the hotel's efforts to modernize, the accommodation still feels old and dated, lacking the same level of sophistication found elsewhere on the property. One of the most frustrating aspects of my stay was the inconsistency and confusion surrounding the check-out process. Initially promised a 1 pm check-out, I was later instructed to call the front desk the next day to confirm the possibility of a later check-out time. Despite my efforts to clarify, the communication breakdown among staff members led to conflicting information, leaving me and my partner uncertain about our departure time. This lack of coordination and clarity was highly disappointing and detracted from an otherwise pleasant experience. However, I must commend May, the check-out staff member, for her professionalism and understanding. Despite the initial hiccups, she handled the situation with grace and sincerity, going above and beyond to address our concerns. Her apology and gesture of waiving our breakfast fees were appreciated and helped alleviate some of the frustration caused by the check-out debacle. In conclusion, while W Hotel Sentosa Singapore boasts impressive amenities and recent renovations, there are areas where improvement is needed, particularly in room refurbishment and staff communication. Despite these shortcomings, the exceptional service provided by individuals like May demonstrates the hotel's commitment to guest satisfaction and leaves a positive impression overall.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from W Singapore - Sentosa Cove, General Manager at W Singapore - Sentosa Cove
Responded 5 weeks ago
Dear chrisxcooking, Thank you for sharing your detailed feedback following your recent stay at W Hotel Sentosa Singapore. We truly appreciate your insights and are glad to hear that you found many aspects of your experience enjoyable. We're thrilled that you appreciated the fresh vibe of our renovated lobby and restaurants, as well as the impressive spa, pool, and gym facilities. However, we're sorry to hear that the state of the rooms did not meet your expectations. Rest assured, we will take your comments into consideration as we continue to enhance our accommodations to provide a more modern and sophisticated experience for our guests. We sincerely apologize for any confusion and inconvenience you experienced during the check-out process. Your feedback regarding the lack of coordination and clarity among our talents is valuable to us, and we will address this internally to ensure smoother communication in the future. We're delighted to hear that Mae was able to assist you with professionalism and understanding, despite the initial hiccups. We will be sure to pass along your kind words to her and commend her for her exceptional service. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to W Hotel Sentosa Singapore in the future for an even more seamless and enjoyable stay. Warm regards, Christian Metzner General Manager W Singapore – Sentosa Cove
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Sentosa Island area.
PRICE RANGE
S$457 - S$549 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
240
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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W SINGAPORE - SENTOSA COVE (S̶$̶7̶7̶5̶) S$418 UPDATED 2024 Hotel Reviews, Price Comparison and 5,316 Photos (Sentosa Island)

Frequently Asked Questions about W Singapore - Sentosa Cove
Which popular attractions are close to W Singapore - Sentosa Cove?
Nearby attractions include WOOBAR, W Singapore - Sentosa Cove (0.02 km) and Quayside Isle (0.2 km).
What are some of the property amenities at W Singapore - Sentosa Cove?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at W Singapore - Sentosa Cove?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at W Singapore - Sentosa Cove?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at W Singapore - Sentosa Cove?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to W Singapore - Sentosa Cove?
Conveniently located restaurants include The Kitchen Table, SKIRT, and Two Chefs Bar Mexican & Italian.
Are there opportunities to exercise at W Singapore - Sentosa Cove?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at W Singapore - Sentosa Cove?
Yes, dry cleaning and laundry service are offered to guests.
Does W Singapore - Sentosa Cove offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Singapore - Sentosa Cove?
The staff speaks multiple languages, including English, French, German, Chinese, Hindi, Indonesian, and Korean.
Are there any historical sites close to W Singapore - Sentosa Cove?
Many travellers enjoy visiting Fort Siloso (1.6 km), Emerald Hill (6.7 km), and Chijmes (5.5 km).