Amara Sanctuary Resort Sentosa
1 Larkhill Road, Sentosa Island 099394 Singapore
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About
#16 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.8 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.Winner of Singapore Tatler The Best of Singapore Awards 2010 to 2013 - Best Resort.Winner of Singapore Service Class Award 2012.Winner of AsiaOne People's Choice Awards 2009 - Best Resort.Winner of URA Architectural Heritage Awards 2007 - Category A.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Infinity pool
Rooftop pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Shuttle bus service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
24-hour security
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Bath / shower
VIP room facilities
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English, Chinese
Location
91Great for walkers
Grade: 91 out of 100
48Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
1 Larkhill Road, Sentosa Island 099394 Singapore
Getting there
HarbourFrontSingapore Mass Rapid Transit20 min
Car HireSee all Sentosa Island car hire
953Reviews24Q+A100Room tips
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On Arriving at this Hotel, The Reception had No Customer service, After traveling all through the night we were left waiting for our RM 3 & 1/2 hrs ,No offering of a Drink while waiting in Reception for our RM to be ready ,From 10.30 am til 2pm .On Entering our RM ,We Noticed tea/ coffee stains on the Bathroom floor ,& it was filthy Dirty on rest of floor & floor at entering the RM was also Filthy Dirty , There was KitKat wrapper just under the bed , Bits of Fluff on the carpet here & there, The Bedsheet didn't even cover the Mattress,or tuck in , it looked like there was no care in preparing the RM for us ,The RM never got hoovered in 7 days we were there , Tea cups never got washed , or the glasses ,Deluxe Room this was called , Where's the Deluxe in this ,They Call it a 5 Star ,Sorry but No way it was , 1 we would give , The walls to the Room were paper thin , you could here the Guests next door til Early hours of morning,You could hear there television, There was Coffee spilt out side the Elevator on floor , That was there 3 days before we left,There were Loose Tiles right near the Roof top swimming pool, Sunbeds were worn , Glass all around was filthy Dirty , Green at bottom ,It was a Hotel with no customer service , cleanliness was disgusting,No tender loving care what so ever,Breakfast, well the light bulbs were the hottest thing in that Breakfast Restaurant.Porridge was like water, I'm sure they forgot to put oats in , & the milk in ,Eggs must have been there for hrs , they were solid, Bacon Cold hash browns cold ,beans ,Rice ,At sides of windows in Restaurant was dirty and the floor all round by the windows , The blinds were down most of time to try & cover this up , walls on third floor all need a coat of paint , There was nothing inviting what so ever about this hotel,Apart from the views from the roof pool No Clean…
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Read Reviews before you go, we were so disappointed with this hotel ,It spoilt our holiday,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
After a long flight we arrived at the Amara at first sight it looked very nice thats where it ended we had to take our own luggage into the lobby went to check in and was told our room was not ready not given a time on how long it would be so we sat down no cold drinks offered after 20 minuets we asked if there was a shop where we could get a cold drink we were told there was a 7/ 11 in the next hotel after 3.5 hours we were told our room was ready . we got our swipe cards then she told us third floor up the ramp to the lifts and just pointed we had to take our own cases to our room The room was not the best delux room bed sheets did not fit the bed floor not cleaned tv only had a few channels bath not clean old furniture patched with stick on repairs the rooms are not sound proof like it tells you FOOD breakfast was not so good cold bacon eggs beans hash browns so most mornings we had toast and coffee and fruit The pools were in a bad way and in need of repair loose tiles old sun beds one pool was closed there was only 11 sunbeds for the 2 pools that were open there was nobody at the pools to remove all the empty plates and glasses left by others nobody cleaned the pool or the decking around the pool in all the time we were there the pots got removed that was it in the 7 days we stayed nobody from the hotel asked if every thing was ok when we complained about anything they did nothing but look at you as if you had 2 heads so if you are planning to book this place think again and stay somewhere else this is not a 5 star hotel You need to have a better understanding of what a 5 star hotel is really like …
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely experience. Staff were all friendly and helpful. Especially front desk Nitya was super helpful. Nice pool in the room. Good to have a pet friendly dining restaurant. Convenient location to Palawan beach and other places. Many thanks
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My fiancé and I held our solemnization at Amara’s famous glass pavilion and everything went perfectly thanks to the hotel’s events manager Jason efficient and detailed responses to our never ending questions. It was also dog friendly as our dogs were the ring bearers of the wedding. The guests loved the gorgeous venue and also the food that was served at Shutters restaurant after. Everyone enjoyed watching the resort’s resident peacocks stroll around the venue while exploring the venue as well. Thank you Amara Sanctuary for the memorable day!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
These hotel is the worst and terrible hotel that I stay in Singapore. Arrival to the hotel by our own car, even my pregnant wife have to carry her things by herself, not enough staff to help her. Firstly, when I check in, the staff double charge me with the hotel fee although I have made payment through Agoda. Without telling me that the couple suite room is having some leak issue, they told me that it was upgraded to Courtyard suite. But the offer was not what we wanted as my wife have chosen the couple suite for her birthday. The Couple suite room was leaking with water. I forcefully request back to our choice. I was also disappointed whereby I told the Staff that I like to request for a birthday surprise for my wife with a small cake. But no surprise and sound from these hotel. 😡😢 I was totally disappointed on their breakfast that our whole family have to wait for about 25 mins to be seated. Worst we have to share table with others and some customers have to stand and eat together with their family. The customer service given by them was totally unacceptable. The price that we paid was not cheap but I felt that I staying in a cheapest and terrible hotel that do not give any service to their guest. Book at your own risk. These will be the first and the last time that I book these hotel. 😡😡😡…
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Book at your own risk
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There are hospitality establishments that treat you less like a guest, and more like an inconvenience. This is one. At check-in, I was greeted with: "Your IC (identity card) please". At check-out, the greeting was "you wait first aah". At the gym: "aah so you are from the hotel, you can only use the inside gym not the outside one" At the restaurant there was no greeting, I just sat myself and worked on my laptop for half an hour before someone offered me water. As for the room, the bed was firm. That's probably my favourite part of the stay. There was a mechanical buzzing sound that came from either the a/c unit or the corridor periodically at night, on both nights of my stay. It was annoying enough to wake me up a couple of times. The bathroom had mould growing on the shower shelves: the mould stains did somewhat blend with the tile pattern, but when my shampoo tube scraped against a patch, it moved and came off. Yuck. All the bathroom fittings were either loose, leaky, mis-oriented (turn the tap towards red for cold and blue for hot), or some combination of all 3. I had intended to convey some of this feedback at checkout, which is typically when someone asks you "how was your stay". Unfortunately, Natashia at checkout was too busy ignoring me and phoning a colleague to find out the room number that apparently owed some extra charges. Oddly she seemed to be trying to convince said colleague it was my room. When I spoke up to say I didn't sign anything additional to my room, she gave me the universal hand sign for stop. Natashia also declined my request to speak with a duty manager, saying there was none on site. It seems this hotel is so shortstaffed they can't put a manager on shift at checkout time. As such I informed her I'd have to put my feedback in writing - and since I've got to write it anyway I may as well share it where it'll benefit others. It's unfortunate that this was my experience as I previously had a decent 2-night stay here last year. The firm beds were a standout and a big part of why I came back. But the room upkeep is a real problem. I suppose one could ignore the staff entirely and they won't be an issue; they're quite inclined to give you a minimum of their attention anyway.…
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I recently had a Pet Staycation under the Pampered Meows package, and had a stay in a deluxe room from 25-27th of July. It was one of the poorest experiences I have had for a staycation with my cat, especially when accounting for the price I have paid. The Good: - Check-in and out were smooth - Staff at Shutters restaurant were very hospitable - 2 metal bowls and cat litter was loaned to us under this package - I got assigned a room with balcony as requested, as they mentioned that rooms under Pampered Meows package normally do not have balconies for the safety of the cats - Was able to check in a bit earlier than 3pm - Swimming pools were not too crowded, but it was also non-peak period on a weekday - Room was fairly large and spacious The Bad: - Apart from Shutters, there were no other food options open nearby, even at Palawan Beach on a weekday. - The television barely works and has very few channels, and my partner had to adjust some settings and wires continuously just for it to have a connection. Considering the price I paid and the 5 star rating this hotel was meant to have, the television did not even have internet access. - The minifridge could barely keep my items cold, at most slightly below room temperature only. - The bath tub was leaking heavily from the base at the side tiles, causing the entire bathroom floor to be flooded. - The toilet floor was mouldy and blackened. - The sink design splashes everywhere when the faucet is turned on. - The glass wall separating the toilet from the bedroom was covered by a large frosted glass textured sticker, but there was a fairly large scratched out hole in it that could have been used as a peephole. - The room door was unable to close and open smoothly, quite a bit of force was needed to push/pull the door from the door frame. - The carpet at ramp towards the lobby area is uneven and a major tripping hazard. - The compound had very poor pavement design without smooth dropoff kerbs in many areas, making it very wheel-unfriendly. - The outdoor flooring around the compound was very uncomfortable for users to be in wheels, as it was super rocky and bumpy. - The buggy service offered was only within the compound, which seemed not too necessary. - The gate towards the open carpark and Palawan Beach was not able to be opened by us, and this was not indicated on the map at all or notified of this beforehand, so we had to make a huge detour back because we were pushing a stroller. - Out of 3 pools, the biggest one was closed. I was disappointed that the sky pool also closed at 8pm, which is very early and I was unable to have a swim at night. - The larkhill terrace pool had no towels for us to dry off, unlike the sky pool. - The sky pool's jacuzzi was closed. - The floor display of one lift does not function. These are just some of the issues we have faced in Amara Sanctuary, not even including the amount of attractions and paths closed within Sentosa that added to the disappointing experience. As a 5 star hotel and at the price point we have paid, we did not expect such mediocre amenities and facilities compared to the other pet-friendly hotels that we have previously stayed at. Hopefully this review will help other pet-parents to make a more informed decision if they were to decide to splurge on a staycation here in future.…
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Location: Was okay since we took grab to the hotel. Walking to the room was ok too cause its right beside the front desk area. Cleaniliness: Quite bad. There is a purple substance on the floor under the table when we reach. The mattress has a big hole on the cover, it was quite an obvious one that was why we were bothered but it kinda just ripped mattress cover I guess. Pool water is dirty, can see little black thingy floating and there is this sides where there are water in it, filled with dried leaves and seemed moldy. The floor near the pool can feel its moldy? Like its slippery but its not soapy kind of slippery but moldy kind of slippery. Families going for this room have to take note that the lighting is insufficient at night and might lead to unwanted incident like falling into the pool or slip and fall and not to mention insufficient lighting together with slippery fall is a big big hazard. Families with kids or senior should really be cautious about this point though. BTW there will be big insects flying around. Rmb to bring insect repellent if you mind it. But its normal to have them in Sentosa. Service: Acceptable and sometimes intimidating. There is this bellboy which is very friendly when we reach and was helpful when we ask him for help. We actually have 2 of us fell near the pool an one got injured on the toe with a big cut. First aid came over. A man and a lady. Lady was nice and she seemed inexperience doing the first aid but was trying her best with the instruction given by the man. The man later on was quite intimidating as he requested the injured lady to ask the guest to leave. Which of course we understand because additional guest was not allowed. However, the way he do this could be better and less threatening and I mean he specifically choose to talk to the injured poor lady and not the one that booked the room. Later on, they whatsapp the injured lady for a picture of the area where she fell. We took the picture for her and sent over the pic and not even a thank you received. Idk but we still think its acceptable service?? Definitely not good but not that bad either. Can refer to the pic for the picture of the area and just look how dark it is. Facilities: Okay only because its just normal. Conclusion: I wouldn't pay $1k+ for this ever. Mind you, $1k is really for the room not the service, neither the cleanliness ya. $1k+ I think maybe I've got better choice. Please go ahead and try it yourself. Just be careful of your own safety near the pool. Walk slowly, use torchlight if needed. Best is don't use the pool area when its getting dark la.…
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Date of stay: June 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: The lightings are insufficient at night so don't accidentally step into one of the holes and got...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Beware. This hotel is in serious decline, 3 stars at best. We stayed in a “luxury” poolside room by the Larkhill pool. It was dirty, old and poorly maintained. Phone system is out, room security is compromised by poor door fixtures, the water pressure is out…I could go on. Every day I had to walk back to reception to get something fixed. I’ve stayed at better caravan parks, where there are less cockroaches. And I feel sorry for the staff….they know that the place is falling down, and I think they’ve lost the will to help.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Think twice….
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Comfort and clean place, also near to universal studio, the kid like it very much. The staff here is very feiendly. The pool is awesome with a nice view. Great staycation with kids here, and will be back next time.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 26 Jul 2023
Dear Voyager20240812186, Thank you so much for the excellent rating. It is motivating to learn that our warm and attentive service have made your stay a relaxing and enjoyable one. We truly appreciate your kind words and look forward to welcoming you and your family back again for another rejuvenating staycation in near future. Warm regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$206 - US$304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amara sanctuary resort sentosa hotel sentosa island, amara sanctuary sentosa island, amara sanctuary hotel sentosa island
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
140
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Claim Your ListingAMARA SANCTUARY RESORT SENTOSA (S̶$̶5̶0̶8̶) S$233: UPDATED 2023 Reviews, Price Comparison and 1,601 Photos (Sentosa Island) - Tripadvisor
Frequently Asked Questions about Amara Sanctuary Resort Sentosa
Which popular attractions are close to Amara Sanctuary Resort Sentosa?
Nearby attractions include Universal Studios Singapore (0.3 km), Floating Bridge at Siloso Beach (0.4 km), and HydroDash (0.4 km).
What are some of the property amenities at Amara Sanctuary Resort Sentosa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Amara Sanctuary Resort Sentosa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Amara Sanctuary Resort Sentosa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Amara Sanctuary Resort Sentosa?
Yes, free parking is available to guests.
What are some restaurants close to Amara Sanctuary Resort Sentosa?
Conveniently located restaurants include Chifa!, Soi Social, and Cassia Restaurant.
Are there opportunities to exercise at Amara Sanctuary Resort Sentosa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Amara Sanctuary Resort Sentosa have an airport shuttle?
Yes, Amara Sanctuary Resort Sentosa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Amara Sanctuary Resort Sentosa located near the city centre?
Yes, it is 0.5 km away from the centre of Sentosa Island.
Are any cleaning services offered at Amara Sanctuary Resort Sentosa?
Yes, dry cleaning and laundry service are offered to guests.
Does Amara Sanctuary Resort Sentosa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.