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Amara Sanctuary Resort Sentosa

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1 Larkhill Road, Sentosa Island 099394 Singapore
4 people are viewing this hotel
Booking.com
US$212
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Free cancellation until 08/10/22
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Expedia.com
US$212
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Free cancellation until 09/10/22
Agoda.com
US$168
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Free cancellation until 12/10/22
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Traveller (1076)
Room & Suite (462)
Dining (77)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.8 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.Winner of Singapore Tatler The Best of Singapore Awards 2010 to 2013 - Best Resort.Winner of Singapore Service Class Award 2012.Winner of AsiaOne People's Choice Awards 2009 - Best Resort.Winner of URA Architectural Heritage Awards 2007 - Category A.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Infinity pool
Rooftop pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Shuttle bus service
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
Chinese
880Reviews22Q+A100Room tips
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Anil wrote a review Sep 2022
1 contribution
Booked a 3-day stay and enjoyed our stay at the hotel. The staff, especially Anna was very helpful and accommodating. Check-in and check-out were very smooth. Will definitely stay again. Highly recommended!
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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courosh wrote a review Sep 2022
redmond, wa9 contributions3 helpful votes
The Amara Sanctuary Resort is truly a sanctuary within the greater sanctuary of Sentosa itself. The gardens and trees surrounding the hotel and the view of the ocean make it a beautiful place to stay for holiday or business. And it is so convenient to Resorts World Sentosa and all the excitement it has to offer. My stay at Amara was ideal. I really appreciated the quiet, serene setting. I was able to sleep very well every night and wake up with a view of the ocean. I will definitely stay at Amara the next time I am in Sentosa.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: Ask for a room with a view of Palawan Beach.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 1 week ago
Dear Courosh, We truly appreciate the time you have taken to share your stay experience with us. My team and I are extremely delighted to learn that you had a relaxing and rejuvenating time with us and loved the lush natural setting that our resort offers. It is heartening to read that you were able to get quality sleep during your stay with us and would love to return again. Thank you for the kind words. My team and I look forward to welcoming you back again. Best regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shilllashillla wrote a review Sep 2022
Singapore, Singapore274 contributions127 helpful votes
Booked a couple suite for the weekend staycaytion. Arrival was OK. The staff at the check in counter however did not brief me much. Example. Free mini bars, gate access timing as well as the pool area. She look like she's in a rush and asked me to wait for the buggy to pick me up. So I waited at the lobby area, the bugger driver arrive and the staff did not inform him. Instead she just went off. I had to ask the buggy driver personally if he could send me to my suite. The gate access is from 7am-7pm using your room card. Regret booking on weekend as the rooms and villas near me were booked by families celebrating birthdays and parties. It was so noisy until midnight. The policy was no guests after 2230hrs. But still there's a lot of people in and out after 2230hrs. I hope the staffs could look into the matter and ensure no visitors after 2230hrs. Other than that room was ok. Daytime u might get mozzie bites.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Book on weekdays for peaceful time
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 5 days ago
Dear Shilllashillla, Thank you so much for taking time to share your recent stay experience with us. Firstly, please accept my sincere apologies for the inconvenience and discomfort you had experienced during your recent visit. Your feedback is important to us as it is essential for us to continually improve to provide our guests with a delightful and relaxing stay experience. Please rest assured that your feedback have been highlighted to the management and the respective team for their attention. I would like to assure you that we are looking into processes to improve the service standard as well as ensuring that all of our guests abide to our resort policies during their stays. Thank you once again for the time you have taken to share your feedback. I truly appreciate your patience with us and I hope this visit will not mar your impression of us. My team and I would be extremely grateful for another opportunity to present you a far better stay experience when you return in the future. Kind regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jacqueline S wrote a review Sep 2022
Singapore, Singapore2 contributions
The hotel I would say is located conveniently. You can take a nice stroll downhill and you will reach Palawan beach. Environment The hotel was infested with mosquitoes and unfortunately my child was allergic to mozzie bite. The moment we stepped onto the property and made our way to the lobby for check in, we akready had a few bites on our bodies. On the whole, the facade needs a huge make over. Everything looks old and not well maintained. Room The room was a decent size but was not very clean. The bathrooms had mould, the windows had a layer of dust over it and curtains too. Housekeeping Housekeeping was accommodating in getting extra towels for the room. Amenities The hotel has 3 pools in which all are infested with mosquitoes. To add on, the water was quite dirty. All the deck chairs surrounding the pool look like they have not been cleaned for years. They were black and dusty and some had bird droppings on it. We only spent 15 mins at the pool before we called it quits. Service Prior to my stay, I wrote to the hotel to request for a later check out time to accommodate to my child's nap schedule. However upon check in, the did not bring it up hence I had to check again and they told me I had to call early on the day of check out to request again. At the end, I was told that they were not able to accommodate to my request which put a lot of stress in terms of planning my schedule. I would appreciate if they had let me know upon check in which would have been fine as I have written in days before my stay. Overall I would say that there is nothing much you can do at the hotel and if you plan to explore the different parts of sentosa and do not mind mosquitoe bites and just do not plan on spending a lot of your time at the property you can still consider this place. However the whole point of staying at a resort is to allow a sense of calm and relaxation which me and my family did not experience at Amara at all. I hope everyone would read the reviews before booking and consider yout options.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Janelle Tan wrote a review Aug 2022
5 contributions
Had dinner at Shutters and was very pleased with the service. Adam and Shanzel were both very patient and helpful in recommending their food and friends for a first timer. Texas chicken burger is also a must have here!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 25 Aug 2022
Dear Nelletan97, Thank you for your 5-star rating! It delights us to know that you enjoyed your stay as well as the food you had with us. We are sure that our staff would be happy to know that they were able to facilitate your pleasant dining experience too and we cannot wait to have you back here again soon! Warm regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Caren Y wrote a review Aug 2022
5 contributions4 helpful votes
I am very upset with the hotel service I received and the employees that liase with me. I booked this hotel for team building programme in end of July 2022 and September 2022. In the first stay, I found the place is good, rooms are large and comfy but wall are thin and with poor soundproofing. I experienced tribble poor booking service for the booking in SeptThe Senior Hotel Manager refused to send service agreement for the next booking. Cut off all communication 3 weeks before his last date of service. Poor management- I have sent several emails to follow up with the final bill over past few week. The finance team and Hotel Manager never response at all. All and emails are not working as the staffs will not response at all.
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Date of stay: July 2022
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 24 Aug 2022
Dear Caren Y, Thank you for taking the time to share with us your honest feedback. To start, we would like to extend our sincere apologies for the lacking service you experienced during your stay with us. Please know that this is not the standard that we pride ourselves on and that we highly value the satisfaction of all our guests. As such, we will definitely be looking into the issue you stated and taking steps to ensure better communication with our guests so as to prevent such an issue from occurring again. Once again, our apologies for your experience with us. We hope that you will not let this incident mar your view of us and we would love to have you back again soon. Kind regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane A wrote a review Aug 2022
2 contributions
Noticed the gap in privacy screen of bathroom. Looks like it's cut by previous guests? Can look into the bath tub through the gap. Fortunately the gap is small so cannot see much. Room cleanliness can be improved ie: back slit of day bed and slit of the TV console have visible dust. Wood has visible signs of water damage due to splashing from the sink. The bottom shower tiles has visible black patches ?mould.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 24 Aug 2022
Dear JaneA1733, Thank you for taking the time to share with us your honest feedback. We would like to extend our sincere apologies for your experience during your recent stay with us. Please know that we highly value our guests' satisfaction and will definitely be looking into the issues you have stated regarding the overall maintenance of our rooms as well as the gap in the privacy screen of our bathroom and taking steps to rectify these issues. We would like to reassure you that this is not the standard that we would like to present ourselves on and that we will be working to ensure that this issues do not occur again. Once again, our apologies for the problems you encountered. As we continuously work towards providing a better experience to our guests, we hope that you will not let this incident deter you from visiting us again. Best regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vguudeal wrote a review Aug 2022
Singapore, Singapore148 contributions159 helpful votes
All that can go wrong can be found in AMARA Sentosa: 1. Reception does not pick phone calls 2. Rotting fruits along walk to reception- STINKS! 3. Empty reception with skeleton staff 4. Soaked walk way to hotel block fr leaky fountain 5. Deserted cafe with water dripping fr aircon and soiled, rotting flooring 6. Limited dessert choices for hi tea (only one type of cake) and “buffet” breakfast that makes the school tuckshop look good! 7. No towels at pool at hotel block 8. Deserted outdoor pools with floating leaves instead of people 9. Closed gym 10. Closed spa 11. Dead silent hotel manager… Still wanna go? Install a new aircon at home, splurge on order in meals from the saved room charge and you WILL be much happier !
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 19 Aug 2022
Dear Vguudeal, Thank you for your honest feedback. We would like to extend our sincere apologies for your disappointing experience during your recent stay with us. Please know that this is not the standard that we pride ourselves on and that we are extremely sorry to have shown you such a side of ourselves. We have seriously taken into consideration your feedback and will be investigating further to ensure a comfortable experience for all our guests. We will also be working with our staff to ensure that they are well-trained to respond to phone calls. Please know that at Amara Sanctuary Resorts, we prioritise our guests' comfort, and will continually work towards making sure each stay is better than the previous. As such, we hope that you will not let this deter you from visiting us again. Best reagrds, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WilliamAllAround wrote a review Aug 2022
Singapore, Singapore3 contributions1 helpful vote
+1
The hotel was incredibly dirty. Insect and other excrements in the dining room, open trash bins right next to the coffee machine, windows and surfaces covered in dirt, a wall fountain spraying water on us when walking in the corridor. Completely uninterested staff. I sent a long letter to management which was never replied to. Awful
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Just stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 15 Aug 2022
Dear WilliamAllAround, Thank you for taking the time to share your feedback with us on Tripadvisor. To start, we would like to extend our deepest apologies for the disappointing experience you had during your recent stay with us. This is not the standard that we pride ourselves on and we are incredibly ashamed and regretful in having provided you with such an experience. Please rest assured that we will be immediately looking into this issue and taking the necessary steps to ensure such an incident will not reoccur. At Amara Sanctuary, we greatly value the comfort and satisfaction of all our guests. Once again, we would like to apologise for our shortcomings. We hope that we will have the chance to provide you a better stay on your future visits and that you will not let this incident deter you from visiting us again. Kind regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Audrey wrote a review Aug 2022
Singapore, Singapore142 contributions11 helpful votes
It was generally a pleasant stay. I love the sky pool. However the amenities are pretty old already, a far cry where I last went many years ago. Check in time was at 3pm which is pretty late too. Staff are alright but could have been more friendly and aporoachable as well.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 9 Aug 2022
Dear Audrey_kiara, Thank you for taking the time to share your experience as well as your honest feedback with us. We are glad to hear that you found your stay with us to be mostly pleasant. However, we would like to extend our apologies for our shortcomings as well. We have taken note your feedback regarding our amenities and service and will be taking steps to improve on them. To start, we will definitely be conducting training for our staff on how to better serve our guests. We hope that we will be able to show you a better Amara Sanctuary in the future so that you can fully enjoy your stay with us. As such, we hope that these issues will not deter you from visiting us again and we hope to see you here again soon! Best regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$200 - US$289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amara sanctuary resort sentosa hotel sentosa island, amara sanctuary sentosa island, amara sanctuary hotel sentosa island
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
140
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Frequently Asked Questions about Amara Sanctuary Resort Sentosa
Which popular attractions are close to Amara Sanctuary Resort Sentosa?
Nearby attractions include Universal Studios Singapore (0.3 km), Floating Bridge at Siloso Beach (0.4 km), and HydroDash (0.4 km).
What are some of the property amenities at Amara Sanctuary Resort Sentosa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Amara Sanctuary Resort Sentosa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Amara Sanctuary Resort Sentosa?
Yes, free parking is available to guests.
What are some restaurants close to Amara Sanctuary Resort Sentosa?
Conveniently located restaurants include Royal Taj, Cassia Restaurant, and Bob's Bar.
Are there opportunities to exercise at Amara Sanctuary Resort Sentosa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Amara Sanctuary Resort Sentosa have an airport shuttle?
Yes, Amara Sanctuary Resort Sentosa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Amara Sanctuary Resort Sentosa located near the city centre?
Yes, it is 0.5 km away from the centre of Sentosa Island.
Are any cleaning services offered at Amara Sanctuary Resort Sentosa?
Yes, dry cleaning and laundry service are offered to guests.
Does Amara Sanctuary Resort Sentosa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Amara Sanctuary Resort Sentosa?
Many travellers enjoy visiting Battlebox (5.6 km), Fort Siloso (0.7 km), and Emerald Hill (6.0 km).