We did consider leaving as felt skeptical when the tv broke down 2nd time, interrupting quality time celebrating our wedding anniversary in the suite. Though would be nice to hear back on the night when our concerned were raised, we do appreciate the service recovery at check-out from Front office Mgr - Anna. Shutters has transformed into a warm & welcoming environment. staff were friendly & interactive, Jennifer was awesome ! F&B Manager Mr Ricky greeted us and introduced himself. We appreciate the welcome drinks and enjoyed the new menu, better quality, good portions thats well presented. Outdoor trees were well manicured, no birds coming for leftovers. Solemnization glass pavilion was beautifully decorated, set amidst greenary - a lovely "Secret Garden" sight! Perhaps a…
Some background - My wife was back from a long business travel and wanted to unwind. So the next day, I booked Amara Resort Sentosa for our 4th wedding anniversary. This was the worst experience as it turned out to be frightening. We requested housekeeping to send some bath gel and to our utmost surprise the staff entered our room without our consent since we did not answer the door bell!!! This was the most unexpected behaviour from a resort staff to breach privacy. Super shocked with this and would advice all to either choose another resort or just put the goddam sofa of the room at the door!
Great stay !!! Will def come back :) it was very relaxing !!! Will plan another one next month with entire family. The things to visit are the pool and spa. It would be amazing to have your own pool . Thanks
Booked a couple suite to celebrate our wedding anniversary. We were really looking forward to our stay given the nice photos that we saw online. But unfortunately the hotel did not live up to the expectations :( Location was easy to reach, sufficient carpark lots, check-in was a breeze, reception staff attended to us immediately when we reached, and we were promptly transported to our room with the buggy car. Everything looked great till this point. But things then went downhill from here... 1) Upon entering the room, we found a dead cockroach - it was not somewhere hidden, but quite visible below the room table. Not quite sure how the housekeeping team could not have seen it. Anyways, we called for housekeeping via the mobile QR code system with our phone which we were…
It was a lovely and pleasant stay at the courtyard suite with jacuzzi. The room was very spacious and the jacuzzi at the back yard was the highlight of our stay. We truly enjoy our stay and love it that we were surrounded with lots of greenery. We felt very relaxed and away from the city.
I would like to share my stay at Amara Sanctuary Resort Sentosa: 1. The room service was really poor and bad, no one picks up the calls despite multiple calling. Wanted to try the in room dining last weekend, however, no one entertained my calls. 2. The Concierge, one of the staffs had really bad attitude. I called and checked for early check in, unable to do so, I called and asked for late check out, unable to fulfil my request as well. The email confirmation even stated that the check out timing was 12pm, however I was asked to leave at 11am. When I was at the lobby at 12.15pm, I saw some people checking out at 12.15pm instead. This is not fair at all. When I checked in on 03/12/22, they told me I can request late check out on the 04/12. I have to call in the morning on…
Had 3 days 2 nights staycation with my friends. Overall we enjoyed the staycation. Breakfast was decent. Staff were polite too. The villa was big, and the pool was nice too. Just the wall paint was peeling off and there were quite number of insects as well (But understandable its due to rainy season). If can refurbish the villa or the hotel abit more, this will be a perfect island getaway from the main land singapore
Service was great and fast. Room was comfortable and amenities were adequate. I enjoyed my stay. The only thing i want to highlight is the checkout time should be reviewed back to 12pm instead of 11am. It is too rush.
It was clean and good and queries were efficiently responded . If food could be halal would have been better.i enjoyed my stay nevertheless . The beach is 5 mins walk from the hotel . Room is spacious
The bathroom was absolutely beautiful , very clean and neat ! The beds were comfortable as well and ample amount of bottles were provided too. The toiletries were a bonus ! The room smelt really good !