AMARA SANCTUARY RESORT SENTOSA (S̶$̶3̶3̶6̶) S$221: UPDATED 2021 Reviews, Price Comparison and 1,389 Photos (Sentosa Island)

W_sing1 wrote a review Dec 2021

Singapore16 contributions8 helpful votes

Nice surrounding/staff, terrible food and older room

Staff: friendly and helpful. Housekeeping was responsive when we requested for help. Room: upon check-in, noticed there were sand on the sofa (all over!) requested for housekeeping to vacuum. Afterwhich i also realised there were sand all over the blanket as well?? as my kids were very tired and sleepy we just wanted to get it over with and the housekeeping staff offered to just flip the sand off the sheets, we accepted. Doors are visibly old and main door cant close properly unless you give it a gd push. Toilets were thankfully clean. Soundproofing seems gd as we dont hear people chatting or walking past. View was tranquil. Breakfast: we did not opt in for rooms with bf but we decided to have the bf at the hotel’s restaurant Shutters (paying for bf set) The food was…

Date of stay: December 2021

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Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 4 weeks ago

Dear W_sing1, Thank you for taking time to share your experience with us. We regret that your recent stay was not up to your expectations. We acknowledged that we can do better with your rooms and it's an oversight on our side. As for the breakfast at Shutters restaurant, we do have a standard service procedure and food are freshly prepared and served to our guests at the right temperature. As the heat to every individual can accept can be subjective, if you would like your food to be served really hot, kindly let our colleagues know and we will try our best to accede to your requests. Being a sanctuary resort, as much as we love to see peacocks flocking around with other beautiful wildlife within the hotel compound, pests such as ants and mosquitoes are also inevitable. Instead of showing that the hotel is using aggressive pesticides to control the pests, it is not of any health benefit to any respective individual. We are letting the welcomed animals and the "not-so-welcome-animals' to coexist as they are all part of the ecology, environment and conservation. Please understand that we are trying our best to keep our property eco-friendly / nature-friendly that is beneficial to us and our natural environmental climate. We hope you will give us the opportunity to be of service to you again. Best regards, Marketing Communications Team

KellyAY wrote a review Dec 2021

Singapore, Singapore61 contributions22 helpful votes

Improvement in housekeeping and major facelift needed

This hotel holds much memories for us as we had our wedding here 10 years ago. We came for a staycation before the lockdown last year and one again this year. For this year, we took up a pet package so that we can bring our puppy along, we stayed at the Courtyard suite. As usual, there is a lot of privacy and we are surrounded by nature. However, it is obvious that there is a lot of maintainence to be done in the rooms and the external hotel grounds. The finishings in the room are worn and rusty. Good housekeeping will be the saving grace but the floor was dirty and the couches were dusty. There were lots of dead leaves in the front yard. The jacuzzi water looked murky and it was such a pity we could not use it at all because we had no idea whether it was used by the previous…

Date of stay: December 2021

Helpful

Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 5 weeks ago

Dear KellyAY, Thank you for taking time to share your experience with us. We are moved to know that Amara Sanctuary Resort Sentosa holds a special place in your heart. It is disappointing to learn of the shortfalls encountered during your stay. Your experience is certainly not indicative of the standards one would expect from us and we acknowledge that we can certainly do better. Please rest assured that your feedback will be shared with the team for their further improvement and tightening of procedures in these areas. We are aware of the current facilities and amenities in the hotel and are taking steps in improving it. We certainly hope that you will give us the opportunity to welcome you back with refreshed facilities and amenities. Here's wishing you a blessed Christmas and New 2022. Best regards, Marketing Communications Team

Emil K wrote a review Dec 2021

Farke, Albania9 contributions

Facilities and Services Degraded

Really beautiful location , really helpful staff ! A special thanks to Sam, Shawn and Stephanie in charge with their FB Department & Marketing for doing above and beyond to make my wedding reception memorable ! ( Even when they are facing with short manpower and Totally Degraded Facilities) The Hotel itself is kinda falling apart ,like literally falling apart !! especially if you want to go to gym area during night , which itself is in a separate building and to tell the truth its not safe to go there ! Its a shame that this beautiful Hotel is in that pity condition ! Let's hope that the company that manages this beautiful Hotel will invest in better facilities and amenities .

Date of stay: November 2021

Helpful

Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 5 weeks ago

Dear Emily K, Thank you for sharing your experience with us and we are delighted to know that love our service colleagues and importantly appreciate them, we are grateful for your kindness and generosity in complimenting our colleagues. We will convey this message with them and they would be thrilled to know how much their efforts are being appreciated. With regards to the hotel facilities and amenities, we are aware of the situations and taking steps in improving it. We hope you will give us an opportunity to welcome you back with our refreshed look and amenities in the near future. Best regards, Marketing Communications Team

sknov wrote a review Dec 2021

Singapore, Singapore17 contributions11 helpful votes

Don’t go

No need to say too much standard reply from them. They copy and paste also don’t bother to rename. Copy paste reply blindly. Go at your own risk! Sorry paying 1k a night to have a dirty room, dirty flooring, lousy service, late check in and early checkout (cos no point staying!) Really this is the way?

Date of stay: December 2021

1 Helpful vote

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Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 14 Dec 2021

Dear Shirley C, Thank you for taking time to write this comment. Could you please contact us at sentosa@amarasanctuary.com as we would like to hear more from you for further improvement. Best regards, Marketing Communications Team

Alex Lim wrote a review Dec 2021

1 contribution

Wonderful Hospitality

Was feeling lazy and not wanting to travel for our meals..so we decided on settling with Shutters..and my oh my..we were embraced by the warm hospitality of Chef Kelvin, Javon, Shawn, Zul n Hui Shan ❤️ Especially Javon, who was so forthcoming and enthusiastic in his recommendations as we were lost n spoilt for choice from the rich, sumptuous menu 😝 and after knowing that the family was there to celebrate my daughter’s birthday, the crew offered complimentary ice cream (w rainbow sprinkles) for her..made it just that bit more special 🥰 We were delighted and of course we went back for breakfast the next day..and the same level of energy and eagerness was experienced by our family from the crew, despite the near full house..major props once again to Javon, Shawn, Chef Kelvin,…

Date of stay: November 2021

Helpful

Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 14 Dec 2021

Dear AlexL1578, Thank you for staying with us at the Amara Sanctuary Resort Sentosa. We are delighted to know that you enjoyed your recent stay with us. It is always delightful to receive compliments praising our service and will certainly share your kind words with the team. They will be thrilled to know how much their efforts are being appreciated and it's definitely a booster shot to our teams' morale during this pandemic. We look forward to welcoming you back soon as we would love to see you again! Best regards, Marketing Communications Team

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Amara Sanctuary Resort Sentosa, Sentosa Island Reviews

Amara Sanctuary Resort Sentosa

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