AMARA SANCTUARY RESORT SENTOSA (S̶$̶3̶3̶6̶) S$221: UPDATED 2021 Reviews, Price Comparison and 1,389 Photos (Sentosa Island)

Dee wrote a review Dec 2021

Singapore, Singapore3 contributions6 helpful votes

Beautiful on the outside, rotten in the inside

Dear all. Please don’t be deceived by the name Amara Sanctuary. Sounded so nice but it’s nothing but nice. Expectation of an old hotel, not only things are not working but service is bad. Once I’ve checked in, room had no electricity, had to call reception, but no one picked up. Managed to get through my 3rd attempt after 10 mins of redials. Engineer came, one requested for me to change room, another just said since it ok, continue to stay. The reason I didn’t stay on the room was because the electrician did mentioned it was a 2nd trip. Being alone with my girl, I wouldn’t dare risk it as it may happen again. 45 min after checking in, I waited in the room with the no electricity and no updates … called reception again and they said they will be making arrangements. 1) No…

Date of stay: December 2021

1 Helpful vote

Helpful

Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 13 Dec 2021

Dear Pimmahperaporn, It is disappointing to learn of the shortfalls encountered during your stay. Your experience is certainly not indicative of the standards one would expect of Amara Sanctuary Resort. We acknowledge that we can certainly do better. Please be assured that your feedback will be shared with the team for their further improvement and tightening of procedures in these areas. We appreciate your time to share this review with us and are grateful for your support. Yours sincerely, Marketing Communications Team

Mike wrote a review Dec 2021

1 contribution

Not the best experience, disappointing.

For starters, requested for a balcony room since it’s our anniversary but checked in to a non balcony room, and was told it depends ln availability. There was no effort in informing us earlier, when called to try and switch rooms for our second night stay the reply was the same. Didn’t feel like they were trying at all. Room’s are pretty dusty to begin with, quite skeptical on their cleanliness level especially during such vivid times. Called for room service for new towels didn’t arrive in the end. Toiletries were not replaced. Both pools were super run down, toilets door on the roof top pool can’t be closed. Dream pool was extremely dirty, wasn’t well kept at all. Wouldn’t recommend for any kind of celebrations or staycation experience. More like a hostel than anything…

Date of stay: December 2021

Helpful

Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 13 Dec 2021

Dear Maxmyass, It is disappointing to learn of the shortfalls encountered during your stay. Your experience is certainly not indicative of the standards one would expect of Amara Sanctuary Resort. We acknowledge that we can certainly do better. Please be assured that your feedback will be shared with the team for their further improvement and tightening of procedures in these areas. We appreciate your time to share this review with us and are grateful for your support. Yours sincerely, Marketing Communications Team

Hotel reporter wrote a review Dec 2021

Singapore, Singapore58 contributions15 helpful votes

Money better spent elsewhere

Booked a villa for my partner as it we wanted to enjoy a private time with a pool after a long hard year. Check in at 3pm but room was not ready until 4pm. Was told by check in staff that housekeeping lacked of manpower so room was delayed. Once we got the room card, the buggy was taking too long that we decided to walk. Reached the room and it is very disappointing. Leaves everywhere, outdoor bathtub was dirty, some room lights not working, towels had stains and 1 was torn. Room looks nothing like the photos advertised online. Saw a housekeeping staff Maria or marina (couldn't remember correctly) and asked for change of towels. Within 5 minutes we got new towels. Probably the only efficient staff we encountered during the stay Called the reception to feedback but calls are…

Date of stay: December 2021

1 Helpful vote

Helpful

Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 7 Dec 2021

Dear HotelReporterSG, Thank you for taking time to share your experience with us. It is certainly never our intent to disappoint you in providing anything less than the best in personal service and facilities as guests’ safety and comfort are our priorities. It is disappointing to learn of the shortfalls encountered during your stay. Your experience is certainly not indicative of the standards one would expect of Amara Sanctuary Resort Sentosa. We acknowledge that we can certainly do better. Please be assured that your feedback will be shared with the team for their further improvement and tightening of procedures in these areas. We are aware and are taking steps in improving the facilities and amenities. Despite all the above-mentioned, we would like to thank you for recognizing the efforts of our Assistant Executive Housekeeper, Mariana. We will convey this message to her and she would be thrilled to know how much her efforts are being appreciated during this pandemic period and surge of manpower situation. We sincerely hope you will give us a chance to be of opportunity to you again. Best regards, Marketing Communications Manager

T.a.y wrote a review Dec 2021

12 contributions1 helpful vote

Disappointing experience and bad customer service at Amara Sanctuary Sentosa

Room was dirty and sandy. Mosquitoes could be found. Feedback to front desk and they really couldn’t bother with you. Front desk has a rude attitude. Totally disappointed with this place.. Would never recommend this place to any friends.

Date of stay: December 2021

Helpful

Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 7 Dec 2021

Dear Tay032020, Thank you for taking time to share your experience with us. It is certainly not our intent to disappoint our guests or provide anything less than the best in personal service and facilities. Being a sanctuary resort, as much as we love to see peacocks flocking around with other beautiful wildlife within the hotel compound, pests such as ants and mosquitoes are also inevitable. Instead of showing that the hotel is using aggressive pesticides to control the pests, it is not of any health benefit to any respective individual. We are letting the welcomed animals and the "not-so-welcome-animals' to coexist as they are all part of the ecology, environment and conservation. Please understand that we are trying our best to keep our property eco-friendly / nature-friendly that is beneficial to us and our natural environmental climate. We seek your kind understanding on the above-mentioned and hope you will give us the opportunity to be of service to you again. Best regards, Marketing Communications Team

F7147VRtonya wrote a review Dec 2021

Orchard Road, Singapore2 contributions2 helpful votes

Feels more like a chalet than a 5 star resort

We booked 4 rooms (2 deluxe, 2x courtyard). Deluxe rooms are not bad, well maintained and decent. If you love old rustic, dark, smokey rooms (with lights not working) I highly recommend the courtyard. It feels like a chalet. Stayed with a toddler and a baby, but we couldn't sleep because the room smelled of smoke. Ended up had to turn off the aircon and open the door in the middle of the night. Definitely not worth the $500. They've got better & newer options around the area like The Barracks.

Date of stay: December 2021

Helpful

Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa

Responded 7 Dec 2021

Dear Tony A, Thank you for taking time to share your experience with us. It is certainly not our intent to disappoint our guests or provide anything less than the best in personal service and facilities. During your stay with us, you could have highlighted the smokey room and we gladly do a room change for your comfort. We take our guests’ feedback very seriously. Your comments are noted and will inform the respective department to prevent similar incidents from occurring. We hope you will give us the opportunity to welcoming you back in the near future. Best regards, Marketing Communications Team

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Amara Sanctuary Resort Sentosa, Sentosa Island Reviews

Amara Sanctuary Resort Sentosa

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