Amara Sanctuary Resort Sentosa
1 Larkhill Road, Sentosa Island 099394 Singapore
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Dining (77)
About
#16 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.8 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.Winner of Singapore Tatler The Best of Singapore Awards 2010 to 2013 - Best Resort.Winner of Singapore Service Class Award 2012.Winner of AsiaOne People's Choice Awards 2009 - Best Resort.Winner of URA Architectural Heritage Awards 2007 - Category A.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Infinity pool
Rooftop pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Shuttle bus service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
24-hour security
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Bath / shower
VIP room facilities
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Chinese
Location
91Great for walkers
Grade: 91 out of 100
48Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
1 Larkhill Road, Sentosa Island 099394 Singapore
Getting there
HarbourFrontSingapore Mass Rapid Transit20 min
Car HireSee all Sentosa Island car hire
954Reviews24Q+A100Room tips
Reviews
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+1
We stayed here for 5 nights and were completely dissatisfied with many issues concerning the room, the amenities and feel the hotel fell short of what anyone or any guest should expect for a 5 star rated hotel. I messaged the hotel to request to speak with The Manager but never received a response. The room was shabby, the area outside the room where there was a jacuzzi pool was unclean with scatterings of confetti obviously left by the previous occupant. I made a coffee one day and the cups were still left in the room unclean when we left 3 days after making said coffee. Breakfast was totally unsatisfactory - food was cold and selections poor. The hotel pool area was in a terrible state, broken decking around the pool, tables and chairs filthy. Attached are some…
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 8 Jan 2023
Dear H9956YIsarah, Thank you so much for taking the time to share feedback of your stay experience with us. First of all, I must apologise for the lacklustre experience. Please accept my sincere apologies for the inconvenience and discomfort you had experienced. I am truly disappointed and embarrassed to learn of your experience and that we did not present you with a welcoming stay and an impeccable room. Your feedback is important to us as it is essential for us to continually improve to provide our guests with a delightful and relaxing stay experience. Please rest assured that your feedback have been highlighted to the management and the respective team for their attention. I would like to assure you that we are looking into processes to improve the cleanliness standard and the condition of our property. Thank you once again for sharing your thoughts. I truly appreciate your patience with us, and I deeply regret the inconvenience caused. I hope this visit will not mar your impression of us, and we would be extremely grateful for another opportunity to present you a far better stay experience when you return in the future. Warm regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On TripAdvisor, the hotel is ranked 16 out of 17 hotels in Sentosa. Excluding #17 which has no review, Amara is essentially the worst hotel in Sentosa. And I can see why after my stay there. Pro: It is one of the few hotels in Singapore that allows you to bring 2 dogs for staycation. For an owner of two dogs, it does the job. Period. Cons: where do I start? - Hotel did not prepare amenities for both of my dogs upon arrival even though I've already made payment for the additional dog. When I called them to ask about the additional set of amenities, the first thing the hotel staff said was “you need to pay additional $150 for the additional dog" when I had already made the payment. Lack of service mentality + poor IT infrastructure. - The fiasco continued when the additional…
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 4 Jan 2023
Dear Journey00213182819, Thank you so much for taking the time to share your recent stay experience with us. First of all, please accept my sincerest apologies for the inconvenience and discomfort you have experienced. I am disappointed that we did not present you with a welcoming stay and an impeccable suite. Please be assured that this is not our usual standard. The respective departments have been informed of your feedback, and further training will be in place to prevent similar incidents from occurring again. Thank you once again for taking the time to share your feedback with us. I deeply regret the unsatisfactory experience and inconvenience caused. I hope this incident would not mar your impression of us and we would be extremely grateful to have the opportunity to serve you again so that we can provide you with a far better stay experience. Best regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a relaxing, happy, peaceful stay in the Courtyard Suite. We spent quite a fair bit of time soaking in our private jacuzzi which we thoroughly enjoyed. We also did a swim at the sky infinity pool which offers a spectacular view of Singapore Strait. The in-room service of seafood pasta and fish and chips which we ordered were promptly delivered in 15 minutes and the food is exceptionally delicious 🤤. The resort takes me back in time to the home of former British soldiers' quarters and is steeped in history.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 2 Jan 2023
Dear Picturque, We truly appreciate the time you have taken to write us a 5-star review on TripAdvisor. It is heartening to read that you had a relaxing and rejuvenating stay with us. My team and I are most pleased to learn that you enjoyed the in-room dining service and had a wonderful time immersing yourself in the rich heritage of our resort. Thank you so much for choosing Amara Sanctuary Resort Sentosa and we look forward to welcoming you back again with our warm hospitality. Kind regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel with a lot of glasses so sunshine can come to the building directly! However, even the root is glasses, they are very dusty, with leafs. Room is bigger than hard rock hotel and outpost hotel that we stayed but the swimming pool is old and dirty and we don’t even wanna bother to use. The bed is comfy but the room light button and tv control has some issues. Pretty too old
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
My friends and I decided to go for a nice quiet staycation to year end and i booked a family suite for the 3 of us, costing a lot for a night. But this suite is nothing but nonsense (i checked in yesterday and i am still here writing this). 1. Once you opened the main door, it is the main bed... 2. The room was not prepped when i checked it. 1 wine glass, 2 water glasses standing pathetically in the cupboard, missing capsules,.. The room was set for 3 and only 2 sets of towels etc... No attention to details AT ALL, for the money I have paid. 3. Water leaks from the shower and flooded the bedroom. Check out the picture below seeing how my stay is interrupted by technicians fixing the shower. 4. The 2 TVs KEPT breaking down (like 4-5 times since we checked in) 5. Nespresso…
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
It is not all advisable for guests who are looking for good service and especially vegetarians. In spite of calling 100 times, nobody answers, calls at reception / housekeeping. They dont make up your room. They dont get cutlery. You have to endlessly wait for hours. I have been staying here for the past 3 days and have been requesting them to give at least one item in Veg, which they are not. They have nothing in Veg except eating bread and jam. It's absolutely not worth staying in this. Strict NO to Elite and Vegetarian travelers.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 3 Jan 2023
Dear Manmeet A Thank you for your feedback. We are truly sorry for the inconvenience and discomfort that you have experienced. Guest feedback is important to us, and we would like to assure you that your review has been shared with our Executive Chef for his attention. My team and I truly appreciate your review. Please allow us to work on the areas we lack, and we hope to welcome you back again so that we can present you with a far better experience during your next stay. Kind regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We did consider leaving as felt skeptical when the tv broke down 2nd time, interrupting quality time celebrating our wedding anniversary in the suite. Though would be nice to hear back on the night when our concerned were raised, we do appreciate the service recovery at check-out from Front office Mgr - Anna. Shutters has transformed into a warm & welcoming environment. staff were friendly & interactive, Jennifer was awesome ! F&B Manager Mr Ricky greeted us and introduced himself. We appreciate the welcome drinks and enjoyed the new menu, better quality, good portions thats well presented. Outdoor trees were well manicured, no birds coming for leftovers. Solemnization glass pavilion was beautifully decorated, set amidst greenary - a lovely "Secret Garden" sight! Perhaps a…
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 3 Jan 2023
Dear Holistic_Being, Thank you so much for taking time to write us such a detailed review of your recent stay experience with us at Amara Sanctuary Resort Sentosa. We truly appreciate your loyalty and continued support. My team and I are extremely delighted to learn that you had a wonderful stay with us and would love to return again for another relaxing getaway. Your kind words will be shared with the team and it is a motivation for us to continuously strive to present all of our guests with a relaxing and seamless stay experience. Thank you and we look forward to welcoming you back again with our warm hospitality. Warm regards, Marketing Communication Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Some background - My wife was back from a long business travel and wanted to unwind. So the next day, I booked Amara Resort Sentosa for our 4th wedding anniversary. This was the worst experience as it turned out to be frightening. We requested housekeeping to send some bath gel and to our utmost surprise the staff entered our room without our consent since we did not answer the door bell!!! This was the most unexpected behaviour from a resort staff to breach privacy. Super shocked with this and would advice all to either choose another resort or just put the goddam sofa of the room at the door!
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 2 Jan 2023
Dear Kapish2007, We truly appreciate the time you have taken to share your recent stay experience. Firstly, I would like to apologise for the discomfort and inconvenience that you had experienced. Your experience is of great concern to us. Please rest assured that your feedback has been highlighted and we are looking into the matters as we strive to continually improve to present our guests with a pleasant experience. We hope this incident would not mar your impression of us. We would be extremely grateful to have the opportunity to serve you again and provide a far more enjoyable experience on your next visit. Warm regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay !!! Will def come back :) it was very relaxing !!! Will plan another one next month with entire family. The things to visit are the pool and spa. It would be amazing to have your own pool . Thanks
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 11 Dec 2022
Dear 333mayap, Thank you so much for the 5-star review. My team and I are extremely delighted to learn that you had a wonderful stay with us and would love to return next month for another relaxing getaway. It is our pleasure serving you, and we look forward to welcoming you back again with our warm hospitality. Warm regards, Marketing Communication Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a couple suite to celebrate our wedding anniversary. We were really looking forward to our stay given the nice photos that we saw online. But unfortunately the hotel did not live up to the expectations :( Location was easy to reach, sufficient carpark lots, check-in was a breeze, reception staff attended to us immediately when we reached, and we were promptly transported to our room with the buggy car. Everything looked great till this point. But things then went downhill from here... 1) Upon entering the room, we found a dead cockroach - it was not somewhere hidden, but quite visible below the room table. Not quite sure how the housekeeping team could not have seen it. Anyways, we called for housekeeping via the mobile QR code system with our phone which we were…
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 2 Jan 2023
Dear Scratchregister, Thank you for sharing your thoughts with us. Firstly, please accept my sincerest apologies for the inconvenience and discomfort that you may have experienced. I am truly sorry to learn of your unsatisfactory experience. We strive to provide our guests with a pleasant and enjoyable stay and we deeply regret that we did not meet your expectation this time. I would like to assure you that we are putting in place further training and processes to ensure we continue to elevate the service standards and guest experience. Thank you once again for the time you have taken to share your feedback. I truly appreciate your patience with us and I deeply regret the unsatisfactory experience and inconvenience caused. Please allow us to work on the areas we lack. We hope to be able to welcome you back again so that we could present you with a far better experience on your next stay. Best regards, Marketing Communications Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$207 - US$303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amara sanctuary resort sentosa hotel sentosa island, amara sanctuary sentosa island, amara sanctuary hotel sentosa island
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
140
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