1. Asked for early check in, they told us to come at 12. Upon arriving, was told that we had to wait for the previous occupants to leave. Fine, but theres not a single seat in the lobby for us to sit. We were told to go to their restaurant to wait thus had to eat their mediocre food as it was raining heavily and we had so many stuff. To make it worse, we were planning a birthday surprise for my mum so we wanted to prepare by checking in early. Ended up having to ask my mum to wait around while they prepared the room (1 hr +). I know early check in is not an expected, but they shouldnt have told us to come at 12pm when theres no reason to do so, and furthermore when there is nowhere to sit. Service at the restaurant was sub par, with inattentive staff- note that this isnt at…
We had a nice 2 nights stay at Amara Resort. Due to some issues our Courtyard room was upgraded to Villa rooms and had a great stay in Villas. Rooms were clean and service was very good. Nice ambience and green surroundings all along.
Checked in during Xmas eve. Check in was swift and fast despite its a peak season. Service Manager Tommy served my family and I upon check in with so much passion he is literally all over the place. My family saw him in 1 of the room cleaning up the room as well. From check in counter to cleaning rooms? Breakfast at shutters was gastronomic worthy to be in the books of Michellin. I must say good well done to Amara..truely a gem away from City
Was staying with my fiancé at Amara and since it was our anniversary, we decided to splurge on their luxurious Courtyard Suite (with private jacuzzi). We were looking forward to relaxing in the suite, but once we walked into the room and toilet, I immediately noticed a pool of water near the second toilet sink. The puddle started from the tap, spread to the side of the basin, and then to the floor it was dripping on. On a closer look we realised the tap was faulty. I proceeded to open the minifridge as the hotel provided a complimentary minibar. However, the first thing that caught my eye was a half-opened bottle of juice left sitting in the fridge. Needless to say our excitement level dropped significantly. After the two incidents, I dialled the reception and they sent…
The one most important thing we look for when we go on staycations as a family is that the hotel or resort must be dog-friendly. Our dogs are our children. Mine is also an internationally trained and certified assistance dog for persons with disability. I go everywhere with her. What matters to us is that our dogs are genuinely welcome, and treated as important guests in the same way as the humans, without prejudice. Amara Sanctuary Resort Sentosa tops the list of all the many ‘dog-friendly’ places we have been to. Many others imposed ridiculous restrictions, for example, at one high-end ‘dog-friendly’ resort, we were not allowed to dine even al fresco with our dogs, and they had to be left alone in the room while we had our meals, or stay far away from the dining area at a…
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