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Amara Sanctuary Resort Sentosa

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1 Larkhill Road, Sentosa Island 099394 Singapore
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (985)
Room & Suite (424)
Dining (75)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 17 hotels in Sentosa Island
Location
Cleanliness
Service
Value
Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.8 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.Winner of Singapore Tatler The Best of Singapore Awards 2010 to 2013 - Best Resort.Winner of Singapore Service Class Award 2012.Winner of AsiaOne People's Choice Awards 2009 - Best Resort.Winner of URA Architectural Heritage Awards 2007 - Category A.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Infinity pool
Rooftop pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Shuttle bus service
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
Chinese
796Reviews22Q+A98Room tips
Traveller rating
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Popular mentions
Anna Q wrote a review Dec 2021
Singapore, Singapore2 contributions
+1
Horrific nightmare. Wouldn’t stay in this hotel again even if you paid me. 1. Room still had food debris on the floor left behind by the previous occupant. 2. Beds were not made properly (could still see the mattress underneath). Skirting was stained. 3. Room furniture chipped and falling apart. Held together by sticky tape. 4. Bathroom not been cleaned nor maintained for a while. Mold growing alongside the edge of the sinks. WC has scum that has been accumulated over time. 5. Bags of rubbish and laundry and laundry bins lined up along the corridor outside our rooms. When I complained on the first day, they were removed but reappeared on the last day of our stay. 6. Swimming pool has no F&B service. When I asked if we could order some drinks, a staff came up with a
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Date of stay: December 2021
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Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa
Responded 2 weeks ago
Dear Anna Q, Thank you very much for your review and sharing your experience with us. We hear you regarding your feedback and acknowledge that we can certainly do better. It is certainly not our intent to disappoint our guests or provide anything less than the best in personal service and facilities. Please be assured that we will use this opportunity to share with the team in order to further improve in these areas and rectify the issues that were listed. We hope you will give us the opportunity to having you back with us in the future. Best regards, Marketing Communications Team
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suj wrote a review Dec 2021
Singapore, Singapore1 contribution
Expect delays, Zero service. Writing from the hotel. Staying for one night - check in took one hour (pls note quite unbelievably there is zero seating in the lobby while you wait), when they told us room wasn’t available - after much argument, a room was made available. They have (kindly) offered free breakfast but no follow ups. At 10-05pm no one is at the reception of a 5 star hotel !!! And no one picking up the phone for service ‘gold’ (!!), In room dining or concierge! Completely ruins our special occasion and avoid unless you get no other hotel. We went to Rasa Shangri La…100 times better
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Date of stay: December 2021
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Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa
Responded 2 weeks ago
Dear Zul, Thank you thank you for taking time to share your experience with us and we take our guests’ feedback very seriously. With regards to the seating in lobby, this is in line with the implementation Covid-19 Safe Management Measures (SMMs), we must follow the rules and regulations set by the government statuary board. We do acknowledged that we can do better and the surge in manpower, hence the delay in certain areas. Please be assured that your feedback will be shared with the team for their further improvement and tightening of procedures in these areas to prevent similar situations from occurring. Hence, we seek your kind understanding on the above mentioned. We hope you will enjoy the rest of your stay with us. Best Regards, Marketing Communication Team
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Ian wrote a review Dec 2021
Singapore, Singapore1 contribution
I’m writing a first review on check in day, night one of a two night stay. Place is old, tired and dangerous in places. My wife has a gluten allergy, went to speak directly with the chef on this through the afternoon. No interest whatsoever, suggested she eat salad and rice!! Our meals are included in the package, we have gone out. Will be posting further and adding photo evidence. But trust me, don’t come here, it’s the pits.
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Date of stay: December 2021
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Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa
Responded 2 weeks ago
Dear Ian, Thank you for taking time to share your experience with us. It is certainly not our intent to disappoint our guests or provide anything less than the best in personal service and facilities. We take our guests’ feedback very seriously. We are aware of the hotel condition and are taking steps in improving the current amenities and facilities. As for the dietary request, we understand that the communication is between our restaurant colleague, conveyed to the Chef and vice versa. We have offered crab meat fried rice, options of salads, items that can be done within our means and grilled fish with salt and pepper upon your request, however, they are being rejected. Moving forward, it would be good to preempt the reservations team with regards to to special diet request, so we can be informed prior with something specials. We seek your understanding on the above and hope you will enjoy the rest of your stay with us. Best regards, Marketing Communications Team
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Jeanvodka wrote a review Dec 2021
Sydney, Australia5 contributions
+1
This is my second time choosing Amara Sanctuary when holidaying in Sentosa, Singapore. The location is good and the customer service from their reception as well as Shutters Restaurant is superb. Food from Shutters is also impressive as we celebrated our Christmas Eve at the restaurant.
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Date of stay: December 2021
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Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa
Responded 2 weeks ago
Dear Jeanvodka, Thank you for taking time to share your experience with us. We are delighted to know that you had enjoyed your stay with us and love the serenity (away from the hustle and bustle, especially no sound from any cars) and beautiful wildlife within the hotel compound, we really hope to welcome more guests like yourself that would appreciate these unique features as well. We are pleased to know that you had a lovely Christmas feast with us too. Have a blessed festive season and new year ahead. Please come back soon as we would love to have you with us again. Best regards, Marketing Communications Team
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sunbreaker11 wrote a review Dec 2021
Hong kong14 contributions7 helpful votes
We booked a courtyard suite, but it looks nothing like the website pictures. Inside: The room itself has a musty smell. The toilet sliding doors are faulty and cannot close; the shower cubicle door is also faulty and cannot close (hence water flies everywhere during shower); the shower cubicle is also full of stains. Outside: The courtyard is extremely dirty with rotten leaves on the floor; the scaffolding / ceiling above the jacuzzi is also old and mouldy. In addition, the paths leading up to the villas and suites are pitch dark at night and we had to turn on the light on our phones to walk back to our room. The condition of the room is disappointing and definitely not the 5-star standard we anticipate. Not worth what we paid for at all.
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Date of stay: December 2021
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Response from ASRS-Marcom M, Other at Amara Sanctuary Resort Sentosa
Responded 3 weeks ago
Dear sunbreaker11, Thank you for taking time to share your experience with us and we take our guests’ feedback very seriously. It is disappointing to learn of the shortfalls encountered during your stay. It is certainly not our intent to disappoint our guests or provide anything less than the best in personal service and facilities Your experience is certainly not indicative of the standards one would expect of Amara Sanctuary Resort Sentosa. We acknowledge that we can certainly do better. Please be assured that your feedback will be shared with the team for their further improvement and tightening of procedures in these areas to prevent similar situations from occurring. We hope you will give us a chance to welcoming you back in the near future. Best regards, Marketing Communication Team
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PRICE RANGE
US$161 - US$304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amara sanctuary resort sentosa hotel sentosa island, amara sanctuary sentosa island, amara sanctuary hotel sentosa island
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
140
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