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M Social Singapore

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90 Robertson Quay, Singapore 238259 Singapore
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (914)
360
Panoramas (25)
Room & Suite (305)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from M Social Singapore
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#112 of 367 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
For the adventurers, the innovators, the explorers and those who live for new experiences, M Social is a contemporary lifestyle hotel along the stunning and historic Singapore River. Overlooking the vibrant Robertson Quay precinct, choose from 293 eclectic rooms designed by the globally renowned designer Philippe Starck. With an intent to disrupt and uplift the Hospitality industry, each robot, lamp, tile, colour and even the scent has been chosen for its evocations of history and our place towards future. M Social is where you can let your creative self run wild. It's a creative energy, it's a bold statement, it's a place to connect, it's a place you don't have to be anyone else but yourself. Welcome home.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Meeting rooms
24-hour security
Paid private parking on-site
Car park
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Safe
Telephone
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Boutique
Languages Spoken
English, Russian, Chinese, Filipino and 4 more
1,454Reviews35Q+A100Room tips
Traveller rating
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Popular mentions
Wayne Goh wrote a review Feb 2021
Singapore, Singapore20 contributions16 helpful votes
Was quite upset with the concierge service. During Check-in: - Queue was super long and not sure if they will do late check out for us. (Only 2 counters open for check in) - Arrived at 3.30pm but I can only get my room at 4.25pm which is almost an hour! - Booking confirmation shown to the PRC lady (concierge) but still ask who did the booking~ Duh? During a few hours of my stay: - Rooms are pretty good - My room card cannot be tapped into the Swimming pool/Gym, went to the concierge again to ask for the access. Access was given to the pool/gym but...... I am unable to go back to my room level.... - I am not sure why the guy at the concierge ask me again how many guest I have when my guest are all registered. This is a birthday gift from my friends but I am experiencing a below average service from M Social Singapore. I am really disappointed with my stay as of 5:57pm! Thank you for the “MEMORABLE STAY”
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Date of stay: February 2021Trip type: Travelled with friends
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Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 5 days ago
Dear Waynefml, Warm greetings from M Social Singapore. First and foremost, thank you for choosing M Social for your recent staycation and this Birthday celebration. I am saddened to hear about your unpleasant experience. It is definitely not the service standard we aspire to offer to our valued guests. Please be assured that your feedback has been shared with our Reception and Housekeeping Managers for them to further investigate and better understand the situation. It is a shame that we failed to provide you with the best experience possible, and we would love to have a chance to welcome you back in hopes to recover your impression of M Social. Once again, please accept my sincere apologies for the experience you have had. Best Regards, Mariia Gadova Guest Relations Manager
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Randford wrote a review Feb 2021
Singapore, Singapore1 contribution
Had a great time finding my personalize scent with my wife. A quick 1hr session with a whole array of scents to pick, Novelia was super helpful and friendly, and an expert in finding the right combination for you to love. Went home with my own bottle, ready for my next date night! Will recommend!
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 4 days ago
Dear Randford, Warm greetings from M Social Singapore. It is great to hear that you have enjoyed your stay with us and got to bring a bottle of custom perfume home with you. Thank you for complimenting Novelia's skill and attitude - you have certainly made her day with your review :D We are looking forward to welcoming you back ! Best Regards, Mariia Gadova Guest Relations Manager
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Elise Chia wrote a review Feb 2021
1 contribution
We stayed for one night in the Loft Premier Room. Pros - Room was really modern and comfortable. Front desk service was great, special thanks to Jasmine for helping us with a room upgrade and complimentary breakfast! Cons - I feel like the overall customer service is slightly slower than other places, which might be because they're a smaller hotel. We asked for one set of cutlery which took 30-40 minutes to arrive after they said they would send it to our room. Overall, we enjoyed our stay and would come back again!
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Date of stay: January 2021
Location
Service
Sleep Quality
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Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 6 days ago
Dear Minisculefurrr, Warm greetings from M Social Singapore. We appreciate you taking your time to share your stay experience with us. It is a pleasure to learn that overall you have enjoyed your stay with us and will be coming back again. Thank you for a special shout out to Jasmine - your compliment will surely inspire her to keep it up :) I am sorry that you have experienced delay in service - please be assured that we will look into it to ensure you have better experience next time around. Till next time ! Best Regards, Mariia Gadova Guest Relations Manager
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IAMIIAMME wrote a review Feb 2021
Singapore, Singapore1 contribution
We had a great staycation experience from check in to check out. Guest Relations Manager Mariia was very patient and assisted with all our queries. A complimentary room upgrade was a special gesture that made our stay more memorable! My last minute request to arrange a bottle of champagne for my friend's special birthday was done with efficiency. I received the link to make a payment and the room was ready with a birthday card. It was overall a nice and fantastic stay!! Thanks to Mariia and her team :)
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Date of stay: February 2021Trip type: Travelled with friends
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Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 2 weeks ago
Hello there IAMIIAMME, Warmest greetings from M Social Singapore. We are humbled by your sweet review and the perfect score ! It is amazing to hear that your friend had an enjoyable Birthday celebration here with us and that you have successfully surprised her with a bottle of champagne :D I am glad to have been of help to make it a more special day for your friend. Can't wait to welcome you back ! Best Regards, Mariia Gadova Guest Relations Manager
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Jimmy C wrote a review Feb 2021
Singapore, Singapore36 contributions9 helpful votes
I booked a stay at M Social for Valentine’s Day since due to COVID-19, travel is permitted. As Singapore is a really small country, most couples would have opted for a staycation to celebrate the day but somehow the hotel can be unprepared for this day as check in took more than 2 hours! We had to wait in line outside of the hotel lobby while 2 staff check us in at the door. Instead of just giving us the keys to our room, they were only allocating room numbers. We then had to queue again in the lobby to the actual front desk to get our keys. At the front desk, I was then informed that my surprise was not done in the room. I requested 3 weeks ago for rose petals and an animal towel to be placed in the room for $15++ which I agreed via email. The staff who replied me, Daphne, even said that it will be done. When I probed further with the front desk staff why, he didn’t even apologise. He just said that the surge in crowd was why and that since I wasn’t charged yet, he won’t be charging for it since it wasn’t done. How is that customer service? Someone could have emailed me before this since the hotel should know that Vday is going to be high occupancy BEFORE the actual check in day. My booking also included a $30 dining credit which the front desk failed to provide or inform me about, so I tried calling their operator back in the room. 15mins on the line and no one picked up. I had to go back down to the lobby to ask the front desk for it. So at the same time, I asked if they were understaffed because check-in was slow and no one picked up the phone. The lady said no, it’s because all 170 bookings came to check-in at 3pm thus leading to the queue. The hotel should have expected it since it’s all Singaporeans staying now and your rule of thumb is to check in at 3pm. If you want to solve this, then inform people to come earlier to check-in! No one takes a plane, so no one is going to come late since everyone wants to enjoy their staycay! Fix your service!
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Mariia Gadova, Guest Services / Front Office at M Social Singapore
Responded 2 weeks ago
Dear Neutronjim, Greetings from M Social Singapore. Thank you for taking your valuable time to write to us on your experience over the Valentine's Day weekend. On behalf of M Social, kindly accept my sincere apologies for the shortfalls which you had encountered. Please rest assured that this is not the usual service standard of our hotel. We are immensely grateful for your valuable feedback. It has given us new points to ponder on so as to further improve on the service provided. Also, please rest assured that your concerns have been highlighted to all relevant departments. Nonetheless, we hope to have the opportunity to welcome you back to the hotel and hopefully restore your confidence in us. Best Regards, Mariia Gadova Guest Relations Manager
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Previous
PRICE RANGE
US$110 - US$178 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeRobertson Quay / The Quays / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
293
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Frequently Asked Questions about M Social Singapore
Which popular attractions are close to M Social Singapore?
Nearby attractions include Mystery Singapore (0.1 km), La Maison du Whisky (0.4 km), and Amped Trampoline Park (0.3 km).
What are some of the property amenities at M Social Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at M Social Singapore?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at M Social Singapore?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at M Social Singapore?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to M Social Singapore?
Conveniently located restaurants include Grand Shanghai Restaurant, Beast & Butterflies, and Publico Ristorante.
Are there opportunities to exercise at M Social Singapore?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at M Social Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at M Social Singapore?
The staff speaks multiple languages, including English, Russian, Chinese, Thai, Korean, Malay, and Filipino.
Are there any historical sites close to M Social Singapore?
Many travellers enjoy visiting Battlebox (1.1 km), Fort Siloso (4.8 km), and Chijmes (1.7 km).
Is M Social Singapore accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.