Capsule Pod Boutique Hostel

Capsule Pod Boutique Hostel

38 Upper Cross Street, Singapore 058341 Singapore
Traveller (137)
Room & Suite (15)
Dining (3)

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About

3.5
#53 of 166 hostels in Singapore
3.9 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Featuring the Capsule Bed with Side or Front entrance Hostel in Chinatown. Individual Locker access thru NFC card. Family Room with 2x Double bed with attached private toilets. Luxurious 300 cotton-thread count sateen cotton sheets and a fluffy duvet are provided as well as 600g 100% cotton towel.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Complimentary Instant Coffee
Vending machine
Baggage storage
Newspaper
Dry cleaning
Ironing service
Non-smoking hotel
Shared kitchen
Shared lounge / TV area
Room features
Air conditioning
Housekeeping
Iron
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Boutique
Trendy
Languages Spoken
English, Chinese, Burmese, Vietnamese

Location

38 Upper Cross Street, Singapore 058341 Singapore
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Changi Airport
Seletar Airport
Telok Ayer
6 minSingapore Mass Rapid Transit
141Reviews11Q+A17Room tips
Traveller rating
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Detailed Reviews
Cookiemonster wrote a review Feb 2019
Bangkok, Thailand
3.0 of 5 bubbles
I stayed in 4 bunk female room. Noisy from street at night. Wall panel is not sound proof. No warning sign for appropriate manner to use shared space so some guest makes things loudly and disturbed other guests.
Arrogant staffs.
Wifi disconnected all the times.
when chekced in i saw lower bed is available and they put me in upper bed so i asked is it possible to change, staff said no.
2 hours later, new guest arrived and took lower bed.
There is nothing mention upper and lower bed price, otherwise i prefer to pay a little higher to get the lower one. Staffs seems unhelpful.
Never AGAIN
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Date of stay: February 2019
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danpurchase wrote a review Jul 2018
Rotterdam, The Netherlands
4.0 of 5 bubbles
I really enjoyed my stay here, it was clean, comfortable and the location was perfect. The hostel was just out of the way of the high-rise buildings, situated right in China town, which was great for eating and exploring. The hostel had a nice outdoor area, free coffee, water and juice.

The one downside is the sometimes strange attitude of the staff. They stick to all of the rules (some rather strange ones) quite aggressively. This did make me feel a bit uncomfortable and unwelcome at times. The showers are also a little cramped, being squeezed into the toilet cubicles.

On a whole though, it is safe, clean and very good value for money and well-located.
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Date of stay: July 2018
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Try and get a room on the first floor. There is no lift so you don't want to drag your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cassypo wrote a review Oct 2019
Hong Kong, China
3.0 of 5 bubbles
if you are on a budget and want to stay at somewhere convenient, this is the place for you. staff are friendly. there is no elevator, if you are carrying heavy luggages with you, please re-consider before you book it
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Date of stay: October 2019
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa W wrote a review Oct 2018
1.0 of 5 bubbles
I booked this hostel through Booking.com for my daughter and her friends visiting Singapore in October. Payment has been made in advance on 10Sep18 via credit card.

After the girls have checked in, the hotel manager/property owner by the name of Keith called me to produce documents for the 3rd party booking. He was being difficult and insisted that I follow 100% of his requirements. Unwilling to resolve the misunderstanding, he threatened to cancel the booking and hanged up the phone on me! I tried calling him back 5 times and he didn’t want to answer my call. Instead, he barged into the girls’ room and demanded cash payment or they will have to vacate the room. The girls called me and when I ask them to pass the phone to him, he didn’t want to take the phone and told them he do not want to talk to me! Even when I was willing to accede to his initial requests, he still refused to listen and insisted on cash payment. I called Booking.com to help mediate but the customer service officer failed to convince him too.

It was already midnight and the girls had to come up with cash to pay him. He didn’t show any remorse at all.

I asked Keith for a confirmation that he has cancelled the credit card transaction but he refused to give me any. It’s been 6 days and I have yet to receive my credit card refund. I sincerely hope I have not been scammed.

This is by far my worst hostel experience ever! It shouldn’t even be called a hostel. A detention house suits them more. Avoid this place at all costs!
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Date of stay: October 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jambo J wrote a review Mar 2018
1.0 of 5 bubbles
Where to begin...

Some of the staff members are very rude. When you book they take your card details to charge the booking cost immediately, and they took an extra £105 out of my bank account on top of booking payment. They initially said it wasn't their mistake. However I persisted and they admitted their error after 5-10 minutes. Tried to get a refund on the full payment (including international transaction fee) but they only refunded me the transaction. No apology and eventually managed to sort it out after 3 weeks. Luckily I'm persistent. I can't imagine how many people get charged extra on their card without realising.

Because they take full payment on booking there is zero flexibility on bookings if your plans change even slightly. Very strange for a hostel. Don't bother staying here.

Bathrooms are small and cramped. And you want to use the showers and toilets you have to walk by reception every time.

Stay elsewhere.
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Date of stay: March 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rinnah D wrote a review Feb 2018
1.0 of 5 bubbles
Was only in SG for the weekend. Had an early morning flight so arrived at the hostel at around 6AM to leave our things- their reception desk however is only open 8AM to 12 MN. Their staff was already seated at the reception desk by 7:30, tried to check in at 7:50 since we were only planning to leave our things and go out to explore the city- but the girl refused to entertain us until it's exactly 8:00 AM. The girl just pointed at the wall clock, saying, it's not yet 8:00 AM. What a way to welcome their guests.

Checked out at exactly10 AM the next day- was planning to leave the bags at their concierge since we'll be having a late night flight but we were told they can only hold our bags until 6PM- if we collect it later than that, then we'll have to pay additional fee.

You are not allowed to stay in the common area after you check out- you'll be asked to leave right after you collect your things. One of their staff literally asked us to leave when they saw us sit for a few minutes in their common area to sort out our things.

The staff is quite rude and don't really care about their guests.

The Bathroom is terrible- the toilet flush is weak and space is very small.
The beds are clean though, it seems the linens are changed regularly. That's probably the only good thing about this hostel. Lots of better serviced hostel out there.
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Date of stay: February 2018
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Åsa J wrote a review Jun 2018
1.0 of 5 bubbles
Avoid avoid avoid!!! Complete scamers!!
Booked this place via booking. In the special request I asked to check in after my arrival 23:50 to the airport. The answer I got was:

”Hostel do not have 24hours, front desk, last check in stated is by 23.30hrs. Front desk close at 00:30hrs, the next check in time will be 08:00hrs.”

Thus, since they stated they would not let the night that I booked I asked them if they could please cancel my booking because I needed to find a place that would actually lodge me.

I got no answer and my arrival date was coming closer and closer. I asked again to please cancel my booking for free.

Their answer the was:
”We are unable to modify your reservation as the reservation was booked with booking.com. Kindly contact booking.com for cancellation however, your request is subject to booking.com policies approval.”

Well this is also not true. They can modify their own bookings and it is not subject to bookings policies. They make their own policies.

I then asked for a free cancelation through booking website. Now I got a very quick reply stating that they refused my request for free cancelation and that I would have to pay the ful cost. So, they will not lodge but they will still make me pay for staying there. Outrageous. I’ve been pleadu g to booking to help me but nothing has happened. The only activity regarding this is that yes, they have charged my card for 7 days stay. And I had to book a new place to stay and are paying for that to. In this new place they are very responsive and caring.

So my advose is: avoid Capsule Pod Boutique hostel!!! They are completly unserious scammers!!
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Date of stay: June 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Coastal737227 wrote a review May 2018
1.0 of 5 bubbles
My recent experience with the hostel was kind of shocking. My friend left some necklaces in the room and realized she forgot them after the cleaning lady went to clean the room. She went inside to search and they were gone. We told the property and they said they didn't find anything but we all knew that the necklaces were inside. After we told the manager, he started about that they don't need our necklaces and people have forgotten more expensive stuff, and how expensive could a necklace be. Childish behaviour I would say. But the next thing is worse. We showed our frustration because we expected a more nice behaviour from the hotel and they decided us to not let us stay at the hotel right after we went in the room. Like throwing us out they told us to leave, instead of apologizing. This shows guilt.
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Date of stay: May 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim Lie K wrote a review May 2018
1.0 of 5 bubbles
The reception staff was extremely rude. we press the door bell 2 times, was scolded that it is enough to press 1 time, the staff here were all busy..

The lady even scream at us for being noisy, claim that we are rude when asking question.. as if we are here to serve them..

another lady came over and start shouting at us again, saying that there are many hostels outside, why you choose this one..

seems like the staff werent happy to work for their bosses..

eventually, they chase us away said that unable to checkin for us, and tell us to claim refund from booking.com

lenghty claim process and in the end, decision lies on the hostel for the refund, which is non refundable..

so the hostel refuse to check us in, tell us off to claim refund from booking.com

but liaise with booking.com that guest doesnt show up.. good job..
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Date of stay: May 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maruly H wrote a review Apr 2018
Queensland, Australia
1.0 of 5 bubbles
I booked 1 night after a good recommendation from a friend, I checked in but didn't stay the night as I went out that evening ended up too far away so I crashed at my friend's place, next morning around 8 AM I called the hostel to inform them that I didn't use the bed but I just cant get back on time (by 10.30AM) to pick up my bag. The male owner shows no flexibility and not willing to help whatsoever, I didn't even use the bed and will pick up my bag around mid day, the male owner threaten to report me to the authority if I didnt return by 10.30 AM!!! who on earth provide this kind of hospitality better change field to debt collector which is more suitable for you Sir. Very bad image for my stay in Singapore.
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Date of stay: April 2018
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ayu A asked a question Oct 2019
Jakarta, Indonesia125 contributions15 helpful votes
Hi, can we leave our luggage before check in time?
Answer from sunwiches
Rotterdam, The Netherlands2 contributions1 helpful vote
Dont dream of it. You can only store your luggage until 6pm or they will abandon it.
Answer from kurnianio
Jakarta, Indonesia31 contributions24 helpful votes
Oh and yes for free. You can also put your bag after you check out until 6 pm for free if you wait for your flight but want to take a round in the city. However they will charge you after 6 pm.
CheongKm asked a question Aug 2017
Singapore, Singapore18 contributions15 helpful votes
Contact number
Marian Logan asked a question Apr 2017
San Mateo, Philippines7 contributions2 helpful votes
Do you have a refrigerator where I can freeze ice for my cooler?
Answer from 2015linda
Singapore, null, Singapore131 contributions18 helpful votes
Hi Marian😊Yes they do have a fridge for guest and you can freeze ice just be nice and let them know.
kurnianio asked a question Apr 2017
Jakarta, Indonesia31 contributions24 helpful votes
Does this hostel provide laundry service and ironing facility?
Answer from 2015linda
Singapore, null, Singapore131 contributions18 helpful votes
Hi Kurnia, Yes they do $5 for a full load washing n drying on your own. Would be more if they do the service. Greetings Linda😆
terriblegallantsex wrote a tip Jan 2020
Singapore, Singapore14 contributions3 helpful votes
1.0 of 5 bubbles
"Don't stay"
Read full review
Quinn wrote a tip May 2019
7 contributions6 helpful votes
1.0 of 5 bubbles
"alert! avoid this place unless you wanna get scammed !"
Read full review
Waldek wrote a tip Oct 2018
3 contributions7 helpful votes
1.0 of 5 bubbles
"Keep away from this place!"
Read full review
danpurchase wrote a tip Jul 2018
Rotterdam, The Netherlands54 contributions61 helpful votes
4.0 of 5 bubbles
"Try and get a room on the first floor. There is no lift so you don't want to drag your luggage up any more stairs."
Read full review
lj1983london wrote a tip Apr 2018
London27 contributions12 helpful votes
5.0 of 5 bubbles
"great location right opposite china town subway stop - literally!!"
Read full review
Not the right property for you?
There are more places to choose from in the Singapore area.
PRICE RANGE
S$91 - S$135 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeChinatown / China Square / Outram / Central Business District / Central Area/City Area
NUMBER OF ROOMS
15
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CAPSULE POD BOUTIQUE HOSTEL: See 96 Reviews, Price Comparison and 137 Photos (Singapore)

Frequently Asked Questions about Capsule Pod Boutique Hostel
Which popular attractions are close to Capsule Pod Boutique Hostel?
Nearby attractions include Ransack Puzzle Hunt Adventure (0.2 km), Chinatown (0.3 km), and Black Crow Taxidermy & Art (0.4 km).
What are some of the property amenities at Capsule Pod Boutique Hostel?
Some of the more popular amenities offered include free wifi, dry cleaning, and baggage storage.
What food & drink options are available at Capsule Pod Boutique Hostel?
Guests can enjoy free instant coffee during their stay.
What are some restaurants close to Capsule Pod Boutique Hostel?
Conveniently located restaurants include Nox - Dine In The Dark, Merci Marcel Club Street, and Chocoelf.
Is Capsule Pod Boutique Hostel located near the city centre?
Yes, it is 0.7 km away from the centre of Singapore.
Which languages are spoken by the staff at Capsule Pod Boutique Hostel?
The staff speaks multiple languages, including English, Chinese, Vietnamese, and Burmese.
Are there any historical sites close to Capsule Pod Boutique Hostel?
Many travellers enjoy visiting Fort Siloso (4.4 km), Chijmes (1.4 km), and Haw Par Villa (7.0 km).
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